successful saas implementation journey, sarkis kerkezian, oracle @ saas day, 15.10.2014, warsaw

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Journey into Successful SaaS Implementations

Warsaw – 15th Oct. 2014

Sarkis Kerkezian Director, SaaS Partner Delivery Transformation program

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Program Agenda

Key Challenges

Critical Success Factors

Q&A

1

2

3

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Journey to the Cloud Key Challenges


Financial Functional Technical

• Available vs

Build

• Integration with

OnPremise /

Legacy

Applications

• Real time

Reporting & BI

Dashboards

• Business

Process flow

Alignment

• Release

roadmap

• Mobility & User

Experience

• Investment &

ROI (CAPEX vs

OPEX)

• Faster, Reliable

& Economical

Your journey to the Cloud Key Challenges


Critical Success Factors Key Considerations


Five Critical Success Factors for SaaS Projects!



1. Time & Budget

2. Solution Driven – Adopt not Adapt

3. Implementation Methodology & Approach

4. Stakeholders Readiness & Involvement

5. Technology & Environment Mgmt.



1. Time & Budget

Cloud … Shorter Project Duration … estimated in weeks

Lower Budgets … more sensitive to deviation

On Premise … Longer implementation Duration …estimated in months and years!

Normally with higher budget … less sensitivity to deviation


Oracle Cloud


Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks



2. Solution Driven – Adopt not Adapt

Cloud … Solution Driven

On Premise … Solution/Requirements Driven



Solution Driven Approach


BUSINESS

OBJECTIVES

BUSINESS

OBJECTIVES

APPLICATION AND

PROCESS

ALIGNMENT FUNCTIONAL

ARCHITECTURE

BLUEPRINT &

TRANSITION PLAN

FUNCTIONAL

ARCHITECTURE

BLUEPRINT &

TRANSITION PLAN


Adopt NOT Adapt

SaaS paradigm is: to adopt and not to adapt

Saas approach is no customizations but configurations and personalizations

Saas approach is stick to the product with reach functionality



Followed this approach project went live in 40 days




Cloud … OUM for Cloud implementation Methodology

On Premise … OUM


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Supports fast, agile implementation of all

Oracle Cloud applications such as ...


Benefits of Oracle’s Cloud Method


Iterative and Incremental Optimization

Incremental, Multi-Release Implementation

Incremental Release

Initial Deployment

Doorway to Success…Building on an initial set of essential functionality over multiple releases

• Setups

• Bus. Rule Config.

• Integrations

• Data Loads

• Localizations

Standard • Additional

Functionality +

reports

• New Release

functionality

Additional • Additional

Modules, etc.

Ongoing Solution

Refinements

Advantages of Incremental Approach

• Benefit from early access to essential functionality

• Incorporate complementary functions over time

• Continuous refinement increases ROI

Incremental Release


Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases: - Core HR - Talent/Performace mgmt - Payroll /integration with EBS GL - Compensation



4. Stakeholders Readiness & Involvement

Cloud … Requires higher business involvement / Change Management efforts

On Premise … Business Involvement is still needed, but with less empowerment requirements



People - Customer Commitment

Executive sponsorship and frequent Steering Committees is a must to facilitate decision making

Empowered Business Users should be engaged into the project

IT primary role is to facilitate and participate into alignment and reducing the gaps & manage revised ITSM practices and SLAs

Full time Project management both from partner and customer



Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project



5. Technology & Environment mgmt.

Cloud … High involvement from Oracle

Less IT operations and Maintenance activities and costs

On Premise … Less involvement

from Oracle More reliability on internal and partner resources to maintain the environments



Technology – More Oracle Involvement

SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps).

Oracle is responsible:

• for upgrades, patching,

• to monitor HW and SW

• and System Admin.

•