Successfully delivering a Useful, Usable and Used Triaster Process library

Paul Elson-Vining, Julie Savage & Joel Evans

• Your input…• What does success look like?• How are others using their libraries• Matching objectives to outcomes• Is your library being used?• The future is upon us…

Agenda

Used to capture a cross section of thoughts as we run through the topics, of what’s good, bad or could be developed. The results will be presented back at the end of the session.

Roses for strengths Thorns for problems Buds for opportunities

Roses, Thorns and Buds

The definition of success

What does success look like?

Support best practice: • Creating global processes• Change management• Establish Process Ownership responsibilities and KPI’s• Creating an environment of continual improvement

Use for Regulatory/Audit requirements:• ISO, SOX ERDF, LRQA, ITIL, TS16949 • Reduce auditor time

Process Improvement: • Reducing waste by using LEAN and Six Sigma principles• Identifying bottlenecks, duplication and reusable processes• Help combine processes following mergers and acquisitions

Previous project objectives

The Human factor• Use as a training aid• Reduce workload, Reduce levels of stress and increase

morale as a result of business change • To improve communication with clients (New and existing)• Sharing processes externally• Translate of process maps into multiple languages

Prepare for new software implementations:• Utilise an ‘in use’ test case• Establish its strengths and limitations• Exploit current systems

Other Objectives: • Revenue opportunity for selling maps/libraries to clients• Use to support tenders and contract awards

Previous project objectives

Objectives and Outcomes

Matching objectives to outcomes

Library usage

How often is your process library used?

From our anecdotal evidence, we believe only 29% of our customers are actually using something like Weblog or Google Analytics

to measure usage of their libraries.

The next generation…

What is the total number

of smartphone and tablet users in the

UK?

The future is upon us

The UK smartphone audience currently stands at 31.7 million users* (60.4%). ThisNumber is expected to continue to rise to 81% of all mobile users in 2017.

Tablet users now number at over 19 million, one third of the UK population. 64% are between 25 and 65. By 2017 the estimates are that over half the UK population will be using one regularly.

*Source UK mobile insights report weareapps.co.uk

Its your turn…

Want to try it for real?

Please try one of the smartphones being handed around or log onto:

http://Tinyurl.com/trplmob

Thank you… Any Questions?

Don’t forget to tweet! #triaster

Conference offer: Consultancy services

What’s next: Coffee break! until 11:05

Business Track: A roundup demonstration of the most beneficial Triaster Solution functionality with Carma Cooper and Victoria Glancy

Technical Track: A glimpse of the future with Andrew Ridgeley and Chris Mawdsley

#triaster

Triaster Conference 2014