summary of fare change feedback and proposal hillary foose director, communication & marketing
TRANSCRIPT
Summary of Fare Change Feedback and Proposal
Hillary Foose
Director, Communication & Marketing
Background
• Fall 2011 – Conducted public outreach for $.25 increase to base fares
• Early 2012 – Initiated Title VI analysis; tabled fare increase discussion
• Summer 2012 – Revised fare proposal to increase Express/RAPID base fare by additional $.25 to mitigate study findings
• Sept. 2012 – Board approved public outreach program for revised fare proposal
• Nov./Dec. 2012 – TMC, BFS and Phoenix City Council have provided approval
Proposed Fare Changes for March 1, 2013
Current Fare Change Proposal
• $.25 increase on local bus/LINK/light rail
• $.50 increase on Express/RAPID bus
• ADA Dial-a-Ride: $4.00 for 1-Ride– 2x 1-Ride local bus fare
• Rural Route: $4.00 flat fare for 1-Ride– Changes from a distance-based fare
Current Fare Change Proposal
• ASU/employer-issued passes– Fare increase determined by
organization
• Semester Pass– Would increase with
summer semester
• Elimination of 3-day pass• Addition of 15-day pass
Why a Fare Increase?
• Local, state and federal funding have experienced shortfalls in recent years
• Despite streamlining and cost-cutting, operating costs continue to rise
• The fare increase will help:– Preserve service– Keep pace with the cost of operations
Fare Change Public Involvement
• Online survey (1,047)• [email protected] (31)• Intercept surveys (300)• Information tables (4 – numerous visitors)• Open houses (11 – 93 attendees)• Public hearing (1 – 24 attendees)• Webinar (1 – 22 attendees)• Tweet Chat (1 – 8+ participants)
Fare Change Communication
• English/Spanish print advertising (5 ads)• Door hangers on buses w/o 10/1 (30k)• Take-ones on buses/trains w/o 10/22 (30k)• A-frame signs (35 transit locations)• Broadcast emails (3,500+ viewers)• Social media (80+ posts)• News releases (35 news stories)• Website (2,500 visitors to /farechange)
Public Input: Transit UsageDo you primarily ride…
Series1
1%
3%
17%
79%Local bus, LINK, light rail
Express/RAPID
Rural Route 685
ADA Dial-a-Ride
Public Input: Cost vs. ServiceWhich is more important to you?
2012 20110%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
52% 54%48% 46%
Cost to use public transit
Level of transit service available
Public Input: Budget ImpactUsing 1 to 10 scale, what impact would the fare change have on your budget?
Series1
0% 10% 20% 30% 40% 50%
9%
4%
6%
4%
9%
7%
9%
11%
7%
34%10 - Big Impact
9
8
7
6
5
4
3
2
1 - Little Impact
68%
32%
Public Input: Continued UseUsing 1 to 10 scale, how likely are you to continue using public transit if the fare change occurs?
Series1
0% 10% 20% 30% 40% 50%
10%
5%
7%
7%
12%
5%
7%
8%
7%
32%10 - Very Likely
9
8
7
6
5
4
3
2
1 - Not Likely
59%
41%
Public Input: Fare Change SupportUsing 1 to 10 scale, what is your level of support for the fare change?
Series1
0% 10% 20% 30% 40% 50% 60% 70%
49%
6%
8%
6%
11%
4%
4%
3%
2%
8%10 - Strongly Support
9
8
7
6
5
4
3
2
1 - Strongly Oppose
21%
79%
14
Public Input: Open Feedback
• Don’t raise prices, keep the same• Make the increase gradual• RAPID customers should pay more• Fares should be similar to other regions• Fares have gone up, but not service• Run service later, more often• Better quality drivers• Call for greater service
15
Public Feedback Conclusions
• Cost and level of service are both important to riders
• A majority of respondents oppose the proposed fare increase
• However, majority will continue to use transit and have asked for increased service
16
Recommendation
Approval of the proposed March 1, 2013 fare increase and associated changes