Summer ’19 Release - HighlightsJune 2019

Forward-Looking StatementStatement under the Private Securities Litigation Reform Act of 1995This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

First, some logisticsQuestions, answers, and staying in touch.

How do you ask a question?Please ask in the *APAC Success Central* Community group and use the hashtag #APACsummer19

Every question will earn a Release Champion

badge

Will this be recorded?Yes! This will be shared on the community

Where can you get the presentation?By email after the session and on the Trailblazer Community.

Where can you go to get more information?Use the Release Readiness groupwww.salesforce.com/success-releasereadiness

Today’s Speakers

Victor SoSalesforce Principal Success Specialist

Raghavendra MuttSalesforce Principal Success Specialist

Winnie HoeSalesforce Principal Success Specialist

Pooja BhattacharyaSalesforce Senior Success Specialist

Summer ’19 Highlights• Top Features for Sales, Service,

Marketing, Community, Einstein Analytics, Success Cloud

• Resources • Q&A

Agenda

What about new features in Salesforce Classic?

This way!

Keep Innovating!

Don’t get Stuck!

... my users want a UI more like the one they’re used to.I would like to move to Lightning Experience but ...

Record Details (behind a tab)

Related Lists(excluding Activities)Activities as a separate

component

Related List Quick Links (hovers)

Record Details

Related Lists(including Activities)

Related Lists(including Activities)

Transition to Lightning Experience faster, smoother, and with less friction than ever

New Full Record View

Related List Quick Links (hovers)

Record Details

Related Lists(including Activities)

Related List Quick Links (hovers)

Record Details

Related Lists(including Activities)

Setup > Record Page Settings > Full View (Beta)

Demo1Navigation / UI

Auto-activation

Transition tools

Lightning & Platform

Demo2Productivity

Core Sales

Reports and dashboards

Sales Cloud

Demo3Case Management

Agent Productivity

Service Cloud

Marketing Cloud

Datorama Connector for Marketing Cloud Email and MobileInstall a prebuilt app to connect, visualize, and act on your Email Studio data in Datorama.

Advertising Studio Integration with Google Advanced MatchIncrease match rates with new identifiers. Match customer data to Google with mobile ID, phone, address and more.

Marketing Cloud Integration with Google Analytics 360 EnhancementsUse Google Analytics 360 to power cross-channel journeys in Marketing Cloud.

Learn moreDeep Dive Webinar - June Release: June 27 Release notes | Demos | Marketing Cloud Trailblazer group

Community Cloud

Record EnhancementsHuge productivity boosts for users across partner, employee & service use cases.

Partner Communities EnhancementsSend email on case, Account relationship reporting and feed tracking on channel program members.

New Lightning App for CMS (Beta)Create content and re-use it across your Communities.

Learn moreRelease notes | DemosCommunity Cloud Trailblazer group

Einstein Analytics: Insights and Prediction Builder

Work with Filter Logic in the ExplorerRefine your data with clicks not code. The most asked for Einstein Analytics idea is here!

Visual Data PrepJoin, aggregate, cluster, detect anomalies, and predict missing values with the power of Einstein.

Learn moreWebinar recordingLive Webinar: Einstein Analytics Deep Dive (July 10)

Get helpEinstein Analytics Group salesforce.com/success-analytics

Help Portal EnhancementsReschedule and cancel customer support appointments direct from the Help portal.

New and refreshed AcceleratorsGet 1:1 expert help on even more business challenges with new Accelerators for Service, Pardot, and Marketing Cloud.

Pardot Jump Start1:1 guidance from our implementation experts to get you up and running in 2 weeks or less.

Proactive Monitoring: New AlertsGet comprehensive protection for your most critical business processes in Sales, Service and Marketing Cloud.

Learn moreTake the Success Cloud trail

Success CloudUS & Canada only

Skip this slide for International webinar delivery - AMER features only

DO NOT TRANSLATE THIS SLIDE

Resources

Sandbox Preview Starts

Pre-Release Org Sign Up

Release Module

Release Weekends

Global Release

Webinars

Release Overview Deck

& Feature Matrix

ReleaseSite

Release Notes

Release Readiness Live!

Release Exams on Trailhead

18/4 22/4 3-4/5 3/5 3/5 7/5 17/5 | 7/6 | 14/6 7/6 June / July July

Release Milestones : Summer ’19

Browse our event calendar to take a deeper dive into new features :

Release Overview Webinars• General Overview• Sales Cloud

Cloud Specific Release Webinars• Service Cloud• Einstein• Community Cloud• Success Cloud• Marketing Cloud…and more!

Summer ‘19 Release Readiness LIVE

Register for live sessions or view recordings!

Summer ’19 Release Webinars

bit.ly/Summer19Webinars

Sign Up for the Release Readiness Email Series!

Get the resources and tips you need to ensure your success with the next Salesforce Release by signing up for the Getting Started with Release Readiness series - just three well-timed emails that will give you step-by-step guidance and helpful tools for creating a release strategy that works for you and your org.

bit.ly/ManageSFReleases To receive the Release Readiness series for Winter ’20, sign up by July 30 2019.

(deadline for Summer ‘19 has passed)

Come Ask An Expert - Live Q&A!Bounce your ideas around and get Best Practice Feedback

Come talk to our experts every week:Ask Salesforce Anything:

https://sfdc.co/AskSalesforceAnything

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https://sfdc.co/Pardotofficehours

Tip Be top of the call and add your questions on the *APAC Success Central* Community post

Reminder Add link to your calendar

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