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School of Good Governance and Policy Analysis Project UDAY

Summer Project Report , 2010 1

SUMMER INTERNSHIP 2010

PROJECT REPORT

Identification of Implementation Hindrances and Recommendation of mitigation measure in Project UDAY, Bhopal.

Soumyasankha Maiti

Post Graduate Diploma In Management (Rural Management)

XAVIER INSTITUTE OF MANAGEMENT, BHUBANESWAR

[email protected]/ [email protected]

mailto:[email protected]/

mailto:[email protected]



CONTENTS

Abbreviations and Acronyms 4

Acknowledgement 6

Executive Summary 10

Research Objective & RESEARCH METHODS 11 Stakeholders 12 Brighter Aspects of the Project UDAY 13 Snapshot of the Technical problem and corresponding recommendation 15 Snapshot of the Administrative problems and corresponding Recommendation

17

Snapshot of the External problems and corresponding Recommendation 18

Project Brief 19

Components of the Projects 20 Projects Hierarchy 25 Role & Responsibility of the different project department 26

Research Details 33

Research Objective & Research Methodologies 34 Stakeholders and their involvement in the project 37 Brighter Aspects of the Project UDAY 42 Technical problems and corresponding recommendations 45 Administrative problems and corresponding Recommendations 50 External problems and corresponding Recommendations 53



Reference 56

Appendices 57

Letter of achievement of Environmental Safeguard

Letter of clearance from Railway department

Letter of clearance from National Highway Department

Letter of clearance from Power Supply authority

News paper report published in Dainik Bhaskar

Time line followed

Conducting surveys in a community near Matamnadir



Abbreviations and Acronyms:

ADB Asian Development Bank

ADP Annual Development Plan

AIF Area Improvement Fund

BMC Bhopal Municipal Corporation

BME Benefit Monitoring and Evaluation

BOO Build Own Operate

BPL Bhopal

BPT Break Pressure Tank

BOT Build Operate Transfer

BOOT Build Own Operate Transfer

CBO Community Based Organization

CEO Chief Executive Officer

CIF Community Initiative Fund

CLSC City Level Steering Committee

DFID Department for International Development

DIF Directorate of Institutional Finance

DSC Design and Supervision Consultant

DUAD EIA Environmental Impact Assessment

EIRR Economic Internal Rate of Return

FAP Financial Action Plan

FGD Focus Group Discussion

FIAP Financial Improvement Action Plan

FIRR Financial Internal Rate of Return

GIS Geographical Information System

GOI Government of India

GOMP Government of Madhya Pradesh

LCB Local Competitive Bidding

MC Municipal Corporation

M&E Mechanical and Electrical

MIC Mayor-in-Council

MIS Management Information System

MLD Million liters per day

MP Madhya Pradesh

NGO Non Government Organization

O&M Operation and Maintenance

PAM Project Administration Memorandum

PAP Project Affected People



PHED Public Health Engineering Department

PIU Project Implementation Unit

PMC Project Management Consultant

PMU Project Management Unit

PPP Public/Private Partnership

PRC Public Relations Consultant

PSP Private Sector Participation

PWD Public Works Department

QA/QC Quality Assurance/ Quality Control

SLC State Level Committee

SPS Sewerage Pumping Station

STP Sewerage Treatment Plant

SWM Solid Waste Management

TA Technical Assistance

ToR Terms of Reference

TCPO Town & Country Planning Office

ULB Urban Local Body

VGF Viability Gap Funding

WAC Water for Asian Cities

WACC Weighted Average Cost of Capital

WPS Water Pumping Station

WRD Water Resources Department (GoMP)

WSOP Water Supply Optimization Programme

WTP Water Treatment Plant



ACKNOWLEDGEMENT

I express my heartiest note of thanks to the School Of Good Governance and Policy Analysis for providing me the exposure to be attached with a Government

Consultancy work. I am grateful to the Urban Administration and Development Department, Madhya Pradesh for giving me the opportunity to experience the

functioning of such a huge budget and impactful sustainable scheme -----Project UDAY. I would like to thank the following contributions in successful completion of this

project.

Honorary Thanks Mr. Shekhar Dutt

His Excellency, Governor of Chattisgarh

Providing time to listen my project brief and gave a valuable insight about working as Government Consultant.

Mr. U. K. Sadhav

Additional Director , UADD , Government of Madhya Pradesh

Provided important feedback to finalize my project objective. Found time in spite of his busy schedule to understand the interim progress thoroughly check my recommendation and provided feedback.

Prof. H.P. Dikshit

Director General, SGPA

Providing Valuable insights to the findings and giving suggestion about future work. Through review of work and constant support and ideas for future.

Mentor

Mrs. Deepti Gaur Mukerjee

Project Director,(IAS) Project UDAY, UADD , Government of Madhya Pradesh

Guided me to finalize my project objective and provided the initial guidelines of the research in spite of her extremely busy schedule.

Mr. Srinivas Prasad

Project Officer Project UDAY, UADD , Government of Madhya Pradesh

Guided from the beginning and provided all sorts of assistance from contacts to previous project report. Provided the deep insight about the Project Management.



Guidance

Mr. Akhilesh Argal

Director , Governance, SGPA

Constant guidance and valuable suggestion for execution of the research.

Dr. Umesh Pandey

Director , Knowledge Management, SGPA

Providing guidance and support throughout. Coordinating with mentors and coordination the internship programme.Always inspired to excel in my research work.

Dr. Syed Mohd. Hyder Rigvi

Director , Policy Analysis, SGPA

Providing guidance and ideas about research implementation, finding analysis and suggested valuable inputs regarding recommendation.

Special Notes of Thanks

Mr.Ashok Srivastava

Project Implementation Officer, Asian Development Bank.

Provided a deep insight about social inclusion, Uniqueness of ADB funded project and financially self sustainable project model.

Shri. C S Sankule

DPD(T), Project UDAY, UADD , Government of Madhya Pradesh

Guided with his technical advices to through execution of the project. Thoroughly checked my recommendation and provided feedback.

Shri. K C Nagar

DPD(A), Project UDAY, UADD , Government of Madhya Pradesh

Provided me the Authority letter to ensure my visit with different stakeholders.Provided important feedback to finalize my project objective. Found time in spite of his busy schedule to thoroughly check my recommendation and provided feedback.

Mr. Rakesh Shrivastava

Procurement Officer, Project UDAY, UADD , Government of Madhya Pradesh

Provided a through insight about the project execution, procurement methodology. Provided important feedback about research methodology and implementation strategy.



Mr. Rajesh Bisharia

Project Manager, PIU, Project UDAY, UADD , Government of Madhya Pradesh

Provided a through insight about the project implementation, Found time in spite of his busy schedule to thoroughly check my recommendation and provided feedback

Mr. R. N. Chaturvedi

Dy Team Leader, DSC Project UDAY, UADD , Government of Madhya Pradesh

Provided a through insight about the project implementation, different aspect of consultancy, details of bidding process Found time in spite of his busy schedule to thoroughly check my recommendation and provided feedback

Mr. Sashikant Sharma

Legal Advisory Officer, PIU, Project UDAY, UADD , Government of Madhya Pradesh

Provided information regarding ground level reality in legal aspect of the project implementation.

Thanks for your assistance

Mr. Saurabh Bansal

Programme Coordinator, Knowledge Management , SGPA

Guided with his technical advices to through execution of the research.

Mr. Amit Srivastav

Programme Coordinator, Policy Analysis, SGPA

Assisting in different phase of the project regarding initial methodology, presentation, report and suggestion.

Mrs. Richa Mishra

Programme Coordinator, Governance, SGPA


Mr. Gaurav Khare

Project Officer, KM, SGPA




Mr. Gaurav Agarwal

Project Officer , Policy Analysis, SGPA


Mr. Amitava Srivastav

Manager ,KAIR, SGPA


Shri Paras Jain APO, Project UDAY, UADD , Government of Madhya Pradesh

Provided report of the PMC to finalize my research methodology.

Mr. Atul Saxena

Asst Legal Advisory Officer, PIU, Project UDAY, UADD , Government of Madhya Pradesh

Provided information regarding ground level reality in legal aspect of the project implementation.

Mr. Sanjeev Galao Construction Engineer , DSC

Provided information regarding ground level reality in water supply project implementation.

Mr. Amit Mathur Construction Engineer, DSC

Provided information regarding ground level reality in waste water project implementation.

Mr. Narendra.

Project Manager, Ramky Infrastructure

Provided information regarding ground level reality in project implementation.

Mr. A. Jayjeet Deputy News Editor, Dainik Bhaskar

Providing a through insight regarding Project „UDAY‟ from the angle of responsible journalism.



Research Objective

“To find out the hindrances in the Implementation of Project UDAY in Bhopal and recommend some corrective measure to mitigate the same in future application.”

RESEARCH METHODS

Different standard methodologies had been used to conduct the research.



STAKEHOLDERS

All the stakeholders directly or indirectly connected to the implementation, execution and

the impact of the project „UDAY‟ are identified to have a holistic view about the level of

involvement of all the entities.

Project

UDAY Community

ADB

UN-HABITAT

Civil

Society Contractors

Electrical Dept,

Telephone Dept,

MPRDC

PRC

Pollution

Control

Board

MEDIA

UADD

PMU

PIU

DSC

MIC



Brighter Aspects of the Project UDAY

“Team UDAY has done a commendable job till date and I hope

this project will be used as model project in future

implementation”

… Mr. Ashok Srivastava (PIO, ADB)

„Charity begins at home‟. Government service is the basic service that is available to every

citizen from the day one. Water is the one of the most basic amenities that Government

provider to the citizen. Driven by the vision of “Safe, sustainable water for all”.

The major highpoints of this project are as follows

Self sustainable model

The project UDAY is the Flagship project where self sustainable revenue generating model

will be implemented considering futuristic demand estimation, community participation and

ownership, an integrated approach to managing water from source to sink and the effective

use of technology as enabler.

Transparent financial accounting

Payments will be processed by the PIU and will be made from BMC Special account for the

Project. All the payments will be made within the time stipulated in the contract document.

A difference financial department is there under PMU to maintain regular accounting.

Participatory Approach/Ownership

Communities are at the receiving of the project. In general it seldom happens that the

community were being involved even before implementation or design started for the

project. A special Public relational consultancy was hired just to ensure participation of



the community at the decision making process to build a feelings of ownership among

the community member.

Team Building

Team „UDAY‟ was formed by choosing the people from different government

organization in deputation as per the required skill set. Initially no trainings are provided

and it was very difficult for the resources to switch from MP department manual work

mode to ADB work mode very smoothly. It is an excellent team work under the able

guidance of the management made successful implementation of the project possible.

Environmental safeguards achieved

As ADB has a strict guideline regarding environmental safeguard it was assured that the

clearance certificates are in place from the pollution control board and the forest

department.

Hindrances and Recommendation

Different stakeholders had faced different obstacles/hindrances at different phases of

the project. All the implementation hindrances are captured after consulting with all the

stakeholders for several times. All the predefined research methodologies are used to

extract these insights from the stakeholders. The hindrances can be classified into three

broad categories namely:

Administrative

Technical

Others / External problems



Snapshot of the Technical problem and corresponding recommendation

Problem Faced Recommendation

Non availability of drawing/

network map of the existing water

supply lines, telephone wires and

cables at Project HQ.

Before starting of the project a feasibility

study of the underground utilities is

strongly recommended. If it is required an

initial budget should be allotted to prepare

the Geographical Information System map

of the underground utilities of the project

site. In fact a proper coordination is

required among BMC, BSNL, MPRDC, UADD

and private player to share an existing

underground network cable map with

various development agencies. This

consolidated map can be used for any

developmental project in future and will

benefit all the stakeholders.

Due to topography of Bhopal

excavation takes much longer time

that delays the process in and

around 30 %.

At the time of initial planning of budget,

resource allocation or time estimation PMU

should consider the topography of Bhopal as

the most critical factor behind the fail of the

project. It is strongly recommended that

before even starting of initial planning a

PMC should be appointed to identify the

possible hindrances that can

unconstructively affect the project. The

hard rock topographical impediment should

be briefed to all the effectible stakeholders



well in advance and also to the funding

agency. A strategic blueprint to alleviate

this problem should be prepared by the

PMU before start of designing both

technically and financially. This ground

reality of the topography of Bhopal need to

be discussed at the pre bidding workshop

with the contractors also. Need to consider

the upgraded technically proficient

Construction firms when selection of

contractor happened. A cost benefit

analysis can be done to do the feasibility

study of the usage of Horizontal drill in

project execution.

Identification of exact location of

leakage of water is very difficult

in the hard rock areas, densely

populated areas due to absences of

proper leak detection mechanism.

Technically Usage of electronic sounding

rod particularly at the joint of two valves is

recommended. PMU and PIU should give

also equal importance as per with

implementation of new water supply line.

Change in mindsets as detection of old

leakage and repairing as a thankless job

needs to be addressed and expertise with

proper training and skill set needs to be

appointed for this purpose. The work for

leak detection should start parallely with

new water supply line project that will save

lots of time and money related to

excavation etc.



Snapshot of Administrative problems and related Recommendation


Delay in work due to rigid, strict

guidelines of ADB, the funding

agency.

ADB should have flexible guidelines

adjustable to critical project requirement.

Some of the critical points need to be

identified by the PMU, PIU, DSC and

Contractors and a consolidated report

should be given to the ADB requesting

them to mention the best possible

alternative arrangement for those critical

point of the project to ensure no delay in

the project.

Project Staff Mobilization

problems

When forming a project team a choice for

the human resource manager is very

important. In regular interval a carrier

counseling of the particular resource with

the departmental HR should be arranged to

decide a sort term carrier goal and

strategy. As they resources involved in the

project developed certain skill set

Government should consider them to create

a talent pool and in future application they

should get preference to work in project in

higher roles.



Snapshot of the External problems and corresponding Recommendation


Legal dispute due to required land

acquisition in project site.

A high level coordination committee

between the BMC, Railway board, National

highway, Forest department needs to be

formed. This committee will be responsible

to meet at the beginning of the year and

will discuss their annual future plan for next

one or two years with each others. In this

common forum a master strategy plan will

be approved by the coordination committee

to avoid any land acquisition and transfer

problem in future.

Less awareness/ late decision of

the public about the sewer line

causes lot of rework.

Initial involvement of the community

particularly of the urban slum dwellers

must be ensured before starting of the

project.PRC should come into action at the

time of planning itself. Formation of women

self help group, small vocational or

livelihood training through local NGO ,

arranging a health camp in the locality to

convey the message of health benefit and a

mass awareness campaign regarding the

long term benefit about the waste water

project should be arranged.



PROJECT BRIEF

The primary objective of the project is to promote sustainable growth and poverty reduction

in the four project cities in Madhya Pradesh, and thereafter in the other cities in the state.

Specifically, the Project will:

Provide sustainable basic urban infrastructure and services to all citizens of the four project

cities; and

Strengthen the capacities of the project cities to plan and manage urban water supply and

sanitation system in a more effective, transparent, and sustainable manner.

While the Project will benefit the entire urban community in general, some components will

focus on upgrading the conditions of the poorest and most needy groups in the slum areas

in particular. The Project will also promote active participation of women citizens in

municipal management and project implementation as both beneficiaries and agents.

The Project comprises three parts;

Part A: Urban Water Supply and Environmental Improvement

1. Water Supply

The first priority of the water supply component under the Project is to undertake an

integral program of system optimization distribution network expansion or source

augmentation.

The optimization program includes;

(i) distribution network mapping & hydraulic analysis;

(ii) leak detection, waste control and metering program;

(iii) a water and power audit of production, treatment and distribution;

A program of water demand management training and public awareness. A strategic long-

term principle of such program is to provide a metered, 24-hour supply to all urban



households. Pilot schemes for introducing the 24 hour metered supply will be conducted in

selected areas during the Project implementation. This component will include;

(i) The optimization of present systems including reducing non-revenue water by

regularizing unauthorized connections and stopping leakages,

(ii) The expansion of the distribution system into un-served areas, and

(iii) The augmentation of the surface water source (intake and water treatment plant) as

required.

2. Sewerage and Sanitation

The sewerage component is also proposed for high-density city center areas and other

appropriate areas. Sewage treatment plants have been proposed and constructed at

suitable locations. In lower density areas, on-site sanitation may be continued to be used

with the Provision for emptying septic tanks. Sewerage schemes are included for all Project

cities. In all cities, community sanitation blocks will be provided for urban poor settlements

where on-plot latrines are not possible.

3. Storm Water Drainage

This component is proposed to improve the storm water flow in urban drainage networks,

based on citywide drainage master plans and designs. Roadside drains will be improved

to alleviate major inundation from rainfall and reduce water logging problems within the

core urban areas. Storm water drain schemes are proposed for Gwalior, Jabalpur and

Ratlam.

4. Solid Waste Management

This component is proposed to increase the efficiency of the collection and disposal

service of solid waste and to extend the coverage. The targets are to cover maximum of

households in urban centers, and in peripheral areas. Programs for each Project city

include the supply of community waste collection containers,

1. The supply of compactor trucks and dumper placer vehicles

2. Civil works to construct sanitary landfill site with provision of refuse disposal

handling equipment and other facilities.



Part B: Public Participation and Awareness Program

1. Funds for Municipal Action Planning for Poverty Reduction (MAPP)

The objective of the MAPP process is to integrate the provision of tertiary urban

services for urban poor settlements into citywide development, and to build capacity within

the municipal corporations for participatory planning with community groups, using social

and poverty analysis. For this purpose, two specific funds are provided under the Project

based on the successful experience in the state of Andhra Pradesh. The Area Improvement

Fund (AIF) is available to municipal corporations annually within the framework of the

MAPP, which is prepared by each project city corporation. Eligible schemes include

integrated upgrading of slum and poor settlements for improved water supply, sanitation,

drains, roads, and street lighting. The total value of the AIF is $5 million. The Community

Initiatives Fund (CIF) will be available to communities within slums identified through the

MAPP process to finance social sector and nonphysical initiatives. The participatory

appraisal exercise during the TA identified a priority need for community centers,

education, income-generating schemes, and local health care support facilities. Local

NGOs will be engaged to assist in the MAPP process in each project city. The participating

NGOs will have experience working with government agencies and communities in

participatory planning and implementing environmental and slum improvement projects.

2. Water for Asian Cities Program in India

ADB and UN-HABITAT have jointly developed a collaborative framework for the Water for

Asian Cities Program in India. According to this framework, the Water for Asian Cities

Program will cover capacity building, awareness, advocacy, and education activities in

urban water conservation and demand management, among others. The overriding thrust

of the water for Asian cities program is to enhance capacity at city, country and regional

levels and to create an enabling environment for new flows of investments in the urban

water and sanitation sector, with a view to meet the water and sanitation related goals in

Asian cities.



Part C: Implementation Assistance

1. Project Management Consultancy (PMC)

The primary functions of the PMC is to build up the capacity of the PMU on a sustained

basis and generally assist the PMU and PIUs in developing working procedures and quality

control for smooth implementation of the Project, and to provide training and capacity

building for long-term sustainability. The consulting services are being provided over the

duration of Project implementation.

2. Design and Supervision Consultancy (DSC)

The objective of the DSC is to prepare detailed designs of the various investments

Components for each of the Project cities, prepare technical specifications and contract

documents, assist in construction supervision and quality control of the works,

measurements, billing and submission of claim of payments to the contractors and carry

out the technical design and water optimization studies under the Project. Two packages

for domestic consulting services are included: one for the works in Bhopal, Gwalior, and

Jabalpur (DSC East) and one for the works in Indore, (DSC West). The DSCs, reporting to

the concerned PIU head in each city, works under the overall supervision of the PMU.

3. Public Relations Consultancy (PRC)

The Public relations and awareness Program (PRAP) is a critical component to be

implemented within the demand-driven approach of the UWSEIMP. Through the program, it

is expected that the communities will become more aware of and have a greater

involvement in the Project. The PRAP is designed to promote and sustain intensive public/

community involvement and participation in all components of the project and, by asking

community support and participation, will make a significant contribution towards sustaining

the long-term benefits of the overall project within each of the four Project Cities. The

Project will have Public relations consultant for design, implementation and administration

of the PRAP. An awareness campaign through various media means will

be undertaken to make the public aware of the short-term inconveniences and long-

term benefits of the project in order to gain full support of the beneficiaries for the Project.



Beneficiaries would be also made aware of preventive care to avoid environmental health-

related hazards and of their responsibilities to avoid the wastage of water, including issues

such as water rates, user charges and property tax reform, etc. for achieving the goals of

the Project. In addition, it will provide feedback to the PMU with a view to adjusting the work

program based on the impact of the campaign and concerns raised by the beneficiaries.

4. Benefit monitoring and Evaluation (BME)

Domestic consultants have been separately engaged by the PMU to undertake the BME

with the objective of identifying and evaluating the broad acroeconomic, socio-economic

and environmental impact of the Project in the project cities and to ensure that the

investment components are managed efficiently and the benefits reach the target groups.

BME consultants are working under the guidance of PMC and PMU. Beneficial impact of all

the project components is being assessed by the BME consultant for all four project cities.



PROJECT HIERARCHY

ADB GOI

MP Government

Empowered Committee

Project

Management

Consultant

Project Implementation Unit (PIU)

Design & Service Consultant (DSC)

UADD

Project Management

Unit (PMU)

Public

Relation Unit

(PRU)

CITY

STEERING

COMMITTEE



ADB: Asian Development Bank

Republic of India has signed a loan agreement with the Asian Development Bank (ADB) to

assist the State of Madhya Pradesh for development of water supply, sanitation and

drainage, solid waste management (environmental improvement as a whole) and capacity

building of urban local bodies. In an effort to ameliorate problems associated with

insufficient infrastructure, and the negative health consequences which ensue from such

inadequacies, the State of Madhya Pradesh, in collaboration with the Asian Development

Bank, decided for implementing the comprehensive Urban water Supply and Environmental

improvement in Madhya Pradesh Project (UWSEIMP) which will help to meet critical water

and environmental Improvement infrastructure construction and rehabilitation needs.

The Urban Administration and Development Department (UADD)

The Urban Administration and Development Department (UADD) of the Government of

Madhya Pradesh will be the Executing Agency (EA) of the Project and will be responsible

for:

Overall strategic guidance.

Technical supervision.

Execution of the Project.

Ensuring compliance with the loan covenants.

State-level Empowered Committee (EC)

A state-level Empowered Committee (EC) has been set up with full powers to decide on

matters related to the Project. The EC consists of:

Chief Secretary (chair person).

Principal Secretary, Finance Department.

Principal Secretary, UADD.



Principal Secretary, Public Health and Engineering Department.

Commissioner, UADD.

Project Director, as member secretary.

City Steering Committee in each project city

City Steering Committee in each project city has been formed to monitor and guide the

performance of PIU. The committee consists of:

Divisional Commissioner

Mayor

Collector

Commissioner, Municipal Corporation

Leader of opposition, Municipal Corporation

Project Director or his representative

Representative from Pollution Board

Representative from Chamber of Commerce

PROJECT MANAGEMENT UNIT ( PMU)

General Responsibilities of the PMU 1. Confirm procedure and guidelines for evaluation of PMC and DSC and their selection

by the PMO under advanced procurement action and formally appoint the PMC and

DSC.

2. Confirm procedure and guidelines for prequalification of the contractors and their

selection for bidding by the PMO under advance procurement action.

3. Review and confirm standard bid documents and standard technical specifications of

works prepared by PMO prior to appoint of PMC and DSC.

4. Develop procedures and prepare guidelines for evaluation of bids of contractor /

suppliers including their post qualification whenever necessary.

5. Prepare detailed design , drawings, specifications bills of quantities, cost estimates,

tender documents and associated contract documentation for procurement of

equipment under ICB, IS, or LCB.



6. Supervise, coordinate and monitor the works of the PIU, DSC. This includes reviewing

and approving surveys, investigations, studies, master plans, subproject final design,

construction drawing, estimates, tender documents, bid evaluation and

recommendation for award of contracts.

7. Prepare or as necessary amend , existing procedure and guidelines for site

supervision, quality control, and disbursement to include guidelines and detailed job

description for the resident engineer, supervisors, accountants etc.

8. Supervise, coordinate and monitor the work of the PIUs and DSCs in contractor‟s

works ensuring sound supervision and quality control of sub projects constructions

and any other technical matters and recommend disbursement after ensuring

correctness of the measurement and invoices.

9. Assist the PIUs in developing annual project work plans, job description, staffing

schedule and equipment budgets.

10. Assist the PIUs in establishing, testing and reviewing financial accounting and control

system and ensuring accurate and timely report submission and funds flow from the

ADB and onwards to the implementation agencies.

11. Assist the city level steering committee in reviewing progress.

12. Assist the PIUs in monitoring and advising the city level Steering committees on

financial, staffing and administrative improvement.

13. Prepare an overall project Performance management system for the Project and

ensure that the necessary independent inputs are in place when and where required.

14. Assist the preparation of subproject appraisal reports and obtaining approval of ADB.

15. Ensure compliances of the loan covenants.

16. Conduct benefit monitoring and evaluation study.

17. Prepare Monthly, quarterly and annual progress report.

Institutional strengthening.

1. Ensure that training services contracted to outside organization are effective and fit

within the Project‟s plan for strengthening the capacity of the Municipal Corporation.

2. Create awareness in the corporation in the importance on maintaining an update

management information system and assist in the operation.



3. Identify opportunities within the project for Private Sector Participation and Public

Private Partnership.

4. Coordinate financial reforms management in the project cities

5. Coordinate improvement in management information system in the project cities and

Geographical Information System conducted by other agency.

Project Implementation Units (PIU)

Project Implementation Units (PIU) based in 4 cities are provided with necessary consulting

services under the loan to strengthen their project management and implementation

capability including engineering design and construction supervision.

The specific responsibilities associated with each of the PIUs will include:

• Acting as the primary liaising agency between PMU and the Project Cities, including the

CLSCs, Municipal Corporations, local NGOs/ CBOs, community leaders, and the target

communities.

• Ensuring that construction schedules included within each of the contracts are being met;

and that the milestones and other indices of progress are completed on schedule.

• Intervening, as necessary, to resolve any delays caused by unforeseen circumstances,

and communicating the reasons for such delays, as well as specific plans for remediation to

the Project Management Unit.

• Assessing the quality of work performed to ensure that materials utilized and

Construction techniques employed are consistent with the quality standards enunciated in

the contracts. Processing and approving invoices submitted by contractors, and ensuring

that such payments reflect work accomplished in relation to specific construction

milestones.

• Coordinating the activities of the Public Relations Consultant and NGOs under the

Community awareness and participation program and Municipal Action Plan for Poverty

reduction.

• Reporting, as required by the State of Madhya Pradesh and the Asian Development Bank

on the progress of all programs.



Design and Supervision Consultant (DSC)

Two domestic Design and Supervision Consultant (DSC) firms are provided to assist

each PIU in the project cities; one for the eastern region covering Bhopal, Gwalior and

Jabalpur and the other for the western region covering Indore to undertake detailed

engineering design, preparation of construction drawings, procurement activities,

construction supervision, quality control, community awareness and the MAPP process.

General Responsibilities of the DSC

Conducting the bidding process under the super vision of the PMU and PIU

Quality control of the material used in the construction, human labors and technological

system.

Monitoring, Evaluation of the work of the contractors.

Proper documentation and report generation.

Dealing with the entire legal dispute like land acquisition, environmental safety, pollution

control etc.

Ensure that the ADB guidelines strictly followed by the contractors.

Community involvement.

PUBLIC RELATION CONSULTANT(PRC)

Public Relation Consultant (PRC) firm is being employed by the PMU to make the public

aware of the short-term inconveniences and long-term benefits of the project in order to

gain full support of the beneficiaries for the project. Beneficiaries will also be made aware of

preventive care to avoid environmental health-related hazards and of their responsibilities

to avoid the wastage of water, including issues such as water rates, user charges and

property tax reform etc. for achieving the goal of the project.

General Responsibilities of the PRC

The PRC will work for the design and delivery of the awareness messages to the

community. Though actual implementation of the community-level activities will be through



local community based NGOs, the overall responsibility for successful implementation of

the PRAP will rest with the PRC.

The general responsibilities of the PRC will be as under:

• Preparation of IEC materials, advertisement clippings, Web pages, etc.

• Promotion of Project Policy Agenda.

• Awareness campaign on scope of project, including the Municipal Action Plan for Poverty

Reduction (MAPP), water optimization and conservation program, environmental and social

issues, such as, resettlement entitlements through various media means.

• Transfer of information about the Project to the target groups especially women.

• Make the stakeholders aware of the long-term benefits and short-term inconvenience of the

Project in order to gain full support to the beneficiaries towards the Project.

• Make the beneficiaries aware of preventive care to avoid any health related hazards.

• Make the beneficiaries aware of their responsibilities, including issues such as user charges

and property tax reform etc for achieving the goal of the project.

• Make the beneficiaries aware of the existing health care facilities and how to make optimal

use of the same.

The PRC will closely consult PMU, PIU, PMC, DSCs and work with NGOs under the Project,

while preparing materials for public awareness campaign, and provide feedback to PMU with

a view to adjusting work program based on the impact of campaign and concerns raise by

the beneficiaries.

Procurement

Goods, works and services financed by ADB are procured in accordance with the ADB‟s

Guidelines for Procurement. Procurement is generally carried out by the PIUs under the

guidance of PMU except for equipment and vehicles common for all cities, which have

been directly procured by the PMU. Equipment and selected materials is acquired using

international competitive bidding (ICB), international shopping (IS) and local competitive

bidding (LCB) procedures as appropriate. Civil works contracts that are relatively small in

value (less than US$5 million per contract) are carried out using LCB procedures

acceptable to ADB. Some civil works such as water treatment plants, sewage treatment



plants etc. have been undertaken on a turnkey basis. The bidders for civil works were pre-

qualified before bidding. Pre-qualification, selection and engagement of all contractors has

been carried out after approval of the ADB.

Consulting Services

Consulting services are required for project management, engineering design,

construction supervision, procurement of goods and services, public relations and

awareness, and benefit monitoring and evaluation. Consultants will be selected and

engaged in accordance with ADB‟s Guidelines on the Use of Consultants and other

arrangements satisfactory to ADB on the selection and engagement of domestic

consultants. In total, five packages of consulting services have been provided under the

Project. An International firm is engaged as Project Management Consultant (PMC) to

assist the PMU in overall administration and management of the Project. There are two

DSCs engaged to assist the Project city PIUs in survey, investigation, and detailed

engineering designs, preparation of contract documentation, tendering, supervision, quality

control, project reporting and preparation of Municipal Action Plans for poverty Reduction.

In addition, separate domestic firms were engaged for Public Relations and Awareness

Program, and Benefit Monitoring and Evaluation of the Project in the Project cities.. Firm

selected for DSCs, BME or domestic associate of selected PMC, shall not be eligible for

PRC.

Operation and Maintenance (O&M)

The PMU and PIUs are responsible for ensuring the timely construction of identified

Infrastructure and for strict adherence to quality control measures. Once the individual

subprojects is commissioned and certified, responsibility for the continued operation and

maintenance of such facilities will be transferred to existing Urban Local Bodies (ULBs)

who will assume operational responsibility for the newly-created or rehabilitated facilities.

Ensuring that the ULBs possess the technical and managerial capacity to discharge such

functions to a sufficiently high.



Research Objective

“To find out the hindrances in the Implementation of Project UDAY in Bhopal and recommend some corrective measure to mitigate the same in future application.”

Project UDAY is a flagship program of Urban Administration Development Department; MP

Govt. Different stakeholders had faced different problems/obstacle at various stages of the

project implementation. But there is no methodical trace of all those problems. Neither those

problems are captured or documented nor synchronized between various departments. The

purpose of this research is to identify the same and collectively summarize the major

hindrances in project execution and after that through analysis, brainstorming, benchmarking

different possible mitigation measure need to be found out that can be used in future

application in similar type of project.

The collection of problems and solution bank will be reused in future project in designing,

cost, time estimation planning, scheduling, staff mobilization etc.Top of that the whole report

will help the future management unit to plan and implement the project more efficiently and

effectively. My research will cover to identify the hindrances in project implementation and

then come out with some feasible recommendation to make this kind of project more efficient

and effective in future:

1. Identification of ground level technical obstacle in the project implementation like

Delay in Leak detection mechanism, topography of Bhopal and its effect etc.

2. Understanding planning and designing loop holes that delayed the process.

3. How to mitigate the dependency on different stakeholders and form a proper

synchronized coordination to make the process faster.



RESEARCH METHODS

For successful conduction of the research a full proof methodology had been

followed considering the stakeholders, project implementation model, timeline, business

strategy and the number of resource involved in it.

After initial icebreaking with the stakeholders only the detailed methodologies are applied so

authenticities of information provided by the stakeholders are high. Even after coming out

with initial possible recommendation a later round of feedback session had been conducted

with the stakeholder regarding their objection about any particular point or feasibility of

particular recommendation.

To achieve this I followed a systematic organized well planned blueprint that includes

Preparation of the Action Plan and detailed understanding of the Project, project

components, implementation strategy, impact, participation, timely completion ,

maintaining proper quality, reason for delay.

Preliminary visit to the Project site to have a flavor of the current project and a pilot

analysis of the project and verification of the same with the Project officials of the

Department of the urban administration and Development, MP.

Designing of the questionnaires, survey forms, FGD guidelines and Interview questions

and benchmarking strategy.

Conducting various techniques of researches like Survey, questionnaires, and Focus

group discussion. Interview, Benchmarking. Collection of information, data and facts

about the project.

First Draft of finding submission and taking feedback from the Project officials of the

Department of the urban administration and Development, MP.

Data filtering, Data analysis, Data mining, comparative analysis. Preparation of the

documentary (editing, narration etc), Final report submission and presentation.



Different standard methodologies had been used to conduct the reserach

1. Focus group Discussion: A detailed methodical systematic discussion with different

stakeholders separately to understand the project components, implementation strategy,

impact, participation, timely completion , maintaining proper quality, reason for delay,

mitigation measure , improvement strategy etc.

2. Interview: Taking interview of the officials and the contractors to understand the project

proposal, expectation, planning, execution blueprint, improvement measurement etc.

3. Questionnaires: To prepare a set of questionnaires and conduct the field research to

capture the awareness, mindset, evaluation of the current projects.



4. Brainstorming: Conducting a through brainstorming session with different stake holders

and do a survey to understand SWOT (Strength, Weakness, Opportunities, threats) of the

projects and identify the areas of improvement and suggests a foolproof blueprint to

upgrading the running projects.

5. Benchmarking: Do a comparative analysis of the different project going on considering all

the decisive parameters to understand the status of the project.

6. Report Analysis: Previously few problem statements are captured by different department

and temporarily they took some corrective measure. Analysis of the existing report,

information mining, through scrutiny will help to understand the ground reality.

STAKEHOLDERS

All the stakeholders directly or indirectly connected to the implementation, execution and the

impact of the project „UDAY‟ are identified to have a holistic view about the level of

involvement of all the entities.

The major stakeholders identified are:

1. ADB (Asian Development Bank):

Funding agency of the project. ADB is funding $181 million for successful implementation of

the project. Management is bound to abide by the rules and regulation of ADB at different

phases of the project. Starting from selection of the contractor through bidding to the

environmental and pollution control safeguard in all aspect ADB has clear cut guidelines to

ensure inclusive sustainable development.

2. The Urban Administration and Development Department (UADD)

The Urban Administration and Development Department (UADD) of the Government of

Madhya Pradesh will be the Executing Agency (EA) of the Project and will be responsible

for:

Overall strategic guidance.



Technical supervision.

Execution of the Project.

Ensuring compliance with the loan covenants.

3. State-level Empowered Committee (EC)

A state-level Empowered Committee (EC) has been set up with full powers to decide on

matters related to the Project.

4. PROJECT MANAGEMENT UNIT

Supervise, coordinate and monitor the works of the PIU, DSC. This includes reviewing

and approving surveys, investigations, studies, master plans, subproject final design,

construction drawing, estimates, tender documents, bid evaluation and recommendation

for award of contracts.

Confirm procedure and guidelines for evaluation of PMC and DSC and their selection by

the PMO under advanced procurement action and formally appoint the PMC and DSC.

Supervise, coordinate and monitor the work of the PIUs and DSCs in

contractor‟s works ensuring sound supervision and quality control of sub projects

constructions and any other technical matters and recommend disbursement after

ensuring correctness of the measurement and invoices.

5. Project Implementation Units (PIU)

The specific responsibilities associated with each of the PIUs will include:

• Acting as the primary liaising agency between PMU and the Project Cities, including the

CLSCs, Municipal Corporations, local NGOs/CBOs, community leaders, and the target

communities.

• Ensuring that construction schedules included within each of the contracts are being met;

and that the milestones and other indices of progress are completed on schedule.

6. Design and Supervision Consultant (DSC)

The domestic Design and Supervision Consultant (DSC) firms are provided to assist PIU

in the project city; to undertake detailed engineering design, preparation of construction



drawings, procurement activities, construction supervision, quality control, community

awareness and the MAPP process.

7. PUBLIC RELATION CONSULTANT

The PRC will work for the design and delivery of the awareness messages to the

community. Though actual implementation of the community-level activities will be through

local community based NGOs, the overall responsibility for successful implementation of

the PRAP will rest with the PRC.

8. CONTRACTORS

Contractors are responsible for ground level execution of the project. After being selected by

the proper bidding process contractor‟s responsibilities are to built, construct, create water

supply line, utilities, sewage line etc.

9. COMMUNITY

Community is at the receiving end of the project. They are the end users. Even water

supply and waste water construction often happened in the narrow lane causes a lot of

inconvenience for the common people. The community needs to be aware of the long-term

benefits and short-term inconvenience of the Project in order and also the beneficiaries

should be aware of preventive care to avoid any health related hazards.

The beneficiaries also need to be aware of their responsibilities, including issues such as

user charges and property tax reform etc for achieving the goal of the project.



10. Media

In today‟s world media has an important role to play whether to spread awareness about

the benefit of the project among the beneficiaries to publish the progress of the project to

remind the management about the social, environmental aspect of the project to print the

achievements of the project. In this age of information media‟s report plays an important

role to give an impression even to some extent drive the project in accountable way.

11. Pollution Control Board

UDAY Community

ADB

UN-HABITAT

Civil

Society Contractors

Electrical Dept,

Telephone

Dept,

MPRDC

PRC

Pollution

Control

Board

MEDIA

UADD

PMU

PIU

DSC

MIC



As per the ADB guideline the project needs to be environmental friendly and sustainable.

The required corrective measure had been taken in every phase of the project to ensure

that there is no aberration from the standard environmental protection laws. Clearance

certificate from the Pollution control board had been obtained. The followings aspect had

been covered proactively by the management to take no objection certificate from the

Pollution control board.

1. Establishment of temporary Camp with sanitary solid waste management.

2. Removal of overburden and excavated material from the working site.

3. Water sprinkling at construction site to arrest dust.

4. Regular maintenances of noise producing equipments.

5. All vehicles and equipments mobilized to construction site and producing emission has to

have pollution control board certificate.

12. Electrical Dept, Telephone Dept (BSNL), MPRDC

There is an imperative need of coordination among these departments. Before excavation of

particular road the management has to take permission from the MPRDC, BSNL.

13. MIC

Mayor in council is a public body that closely monitors and provides required approval on

behalf of BMC. Starting for approval of Technical clearance or approval of Notice Initiating

tender or any local public dispute MIC has a major role to play.

14. UN Habitat

UN-HABITAT will provide and administer parallel grant co financing of $0.5 million.



Brighter Aspects of the Project UDAY

“Team UDAY has done a commendable job till date and I hope this

project will be used as model project in future implementation”

… Mr. Ashok Srivastava (PIO, ADB)

„Charity begins at home‟. Government service is the basic service that is available to every

citizen from the day one. Water is the one of the most basic amenities that Government

provider to the citizen. Driven by the vision of “Safe, sustainable water for all”.

The major highpoints of this project are as follows

Transparent financial accounting

To meet the estimated project cost of $ 275 million equivalent, ADB will provide a loan of

$181 million, UN-HABITAT will provide and administer parallel grant co financing of $0.5

million. The government of M.P. will provide local currency financing of $45.9 million. Funds

assured by GOI through GOMP. Required funds have been already allocated for the project.

BMC have reserved funds to meet their share. Payments will be processed by the PIU and

will be made from BMC Special account for the Project. All the payments will be made within

the time stipulated in the contract document. A difference financial department is there under

PMU to maintain regular accounting.

Participatory Approach/Ownership

A special Public relational consultancy was hired just to ensure participation of the

community at the decision making process to build a feelings of ownership among the

community member. Public Relation Consultant (PRC) firm is being employed by the PMU to

make the public aware of the short-term inconveniences and long-term benefits of the project

in order to gain full support of the beneficiaries for the project. Beneficiaries will also be made

aware of preventive care to avoid environmental health-related hazards and of their

responsibilities to avoid the wastage of water, including issues such as water rates, user

charges and property tax reform etc. for achieving the goal of the project.



Team Building

Team „UDAY‟ was formed by choosing the people from different government organization in

deputation as per the required skill set. Initially no trainings are provided and it was very

difficult for the resources to switch from MP department manual work mode to ADB work

mode very smoothly. It is an excellent team work under the able guidance of the

management made successful implementation of the project possible. After working for 4-5

years in the project peoples are adhere to high quality technique, strict deadline, extended

responsibility etc.All the resources had built a certain capacity or expertise in different

domain.

Environmental Safeguard achieved

As ADB has a strict guideline regarding environmental safeguard it was assured that the

clearance certificates are in place from the pollution control board and the forest department.

The followings steps has been taken

• Establishment of temporary Camp with sanitary solid waste management.

• Regular maintenances of noise producing equipments.

• Consideration of public safety.

• All vehicles and equipments mobilized to construction site and producing emission has

to have pollution control board certificate.

• Materials carrying vehicles are covered fully.



Hindrances

Different stakeholders had faced different obstacles/hindrances at different phases of

the project. All the implementation hindrances are captured after consulting with all the

stakeholders for several times. All the predefined research methodologies are used to

extract these insights from the stakeholders.

The hindrances can be classified into three broad categories namely:

Administrative

Technical

Others or External



Technical Hindrances

1. No drawing/ network map of the existing water supply lines,

telephone wires and cables are available.

There is no drawings, sketch or network map available with the department about the

underground utilities. So there is no clue at the time of project design about the

existing network or cables. It also causes lots of damages to the existing lines and that

leads to rework. Overall unavailability of the existing utility drawing delay the process,

make the project implementation difficult, costs a lot more due to rework and even

makes the design faulty . So many times after starting work in a particular project site

it was realized that due to existing network and utilities this roadmap need to change

for the new water supply line.

Different private player or other important stakeholders like BSNL are also changing

their utility roadmap regularly without prior knowledge of the project UDAY team. They

also can‟t provide an updated utility map. So collision of lines, network from the

different stakeholders makes project a trouble some.

Recommendation

Before starting of the project a feasibility study of the underground utilities is strongly

recommended. If it is required an initial budget should be allotted to prepare the

Geographical Information System map of the underground utilities of the project site.

In fact a proper coordination is required among BMC, BSNL, MPRDC, UADD and

private player to prepare an existing underground network cable map. That map can

be used for any project in future and that will benefit all the stakeholders. .In fact

government can think about a separate project under UADD to prepare a detailed

underground network utility map that can be used for any future application. One thing

has to make sure that regular up gradation of this map must be ensured also as

different players like private mobile company or BSNL they change or add new lines



on daily basis. Initial investment in the utility map preparation will not bring any instant

result but for any project in future that will save lots of time, money and resources.

2. Due to topography of Bhopal excavation takes much longer

time that delays the process in and around 30 %.

Due to the topography of Bhopal, hard rock is there just under the ground surface.

So it is very difficult to excavate the hard rock and do the required underground

construction works. Due to the presence of Hard rock the regular excavator take

much longer time to excavate the place compared to plain area. It also consumes

more nonproductive time and resources and even compromise with the quality from

the contractor may happen. On an average the Hard rock excavation difficulty

causes a 30% time delay in completion of the project. That delays the whole project

even the overall loan amount may get increased due to change in dollar rupee

conversation rate.So financially even quality wise or timeline wise also the project

suffers a lot due this Hard rock problem.

Recommendation

At the time of initial planning of budget, resource allocation or time estimation PMU

should consider the topography of Bhopal as the most critical factor behind the fail of the

project. It is strongly recommended that before even starting of initial planning a PMC

should be appointed to identify the possible hindrances that can unconstructively affect

the project. The hard rock topographical impediment should be briefed to all the effectible

stakeholders well in advance and also to the funding agency. A strategic blueprint to

alleviate this problem should be prepared by the PMU before start of designing both

technically and financially. This ground reality of the topography of Bhopal need to be

discussed at the pre bidding workshop with the contractors also. Some construction firms

are very recently using horizontal drilling technique to overcome the problem of

excavation of the Hard rock in some others state as a pilot project. Selection of the

contractors is very important here. Need to consider the upgraded technically proficient

Construction firms when selection of contractor happened. A cost benefit analysis can be

done to do the feasibility study of the usage of Horizontal drill in project execution.



3. Identification of exact location of leakage of water is very

difficult in the hard rock areas, densely populated areas due to

absences of proper leak detection mechanism.

In a water supply project practically 15% is the tolerable limit of leakage of water. But in

Bhopal in some areas it is as high as 35-40 % and average is 30 %. That causes a lot of

wastage of water, hampers the water supply and sometimes causes lot of inconvenience in

the city. It is very difficult to detect the sources of the leak due to topography of Bhopal

.Just under the ground surface the hard rock is there so water can‟t flow straightway

upwards from the source of the leakage , it gets deflected in the hard rock and wherever it

gets the comparatively yielding surface the water comes above the ground. It can happen

the where water is coming above the surface is far way from the source of the leakage. So

delay in identification of the leakage of the water causes lot of wastage, inconvenience in

work, some times hampers the progress of the project and causes a lot of rework as to find

out the real sources the contractors may has to excavate a very large area .

Recommendation

Technically Usage of electronic sounding rod particularly at the joint of two valves is

recommended. PMU and PIU should give also equal importance as per with

implementation of new water supply line. Change in mindsets as detection of old leakage

and repairing as a thankless job needs to be addressed and expertise with proper training

and skill set needs to be appointed for this purpose. The work for leak detection should

start parelly with new water supply line project that will save lots of time and money related

to excavation etc.



Snapshot of the Technical problem and corresponding recommendation


No drawing/ network map of the

existing water supply lines,

telephone wires and cables are

available.

Before starting of the project a feasibility

study of the underground utilities is

strongly recommended. If it is required an

initial budget should be allotted to prepare

the Geographical Information System map

of the underground utilities of the project

site. In fact a proper coordination is

required among BMC, BSNL, MPRDC, UADD

and private player to prepare an existing

underground network cable map. That map

can be used for any project in future and

that will benefit all the stakeholders.

Due to topography of Bhopal

excavation takes much longer time

that delays the process in and

around 30 %.

At the time of initial planning of budget,

resource allocation or time estimation PMU

should consider the topography of Bhopal as

the most critical factor behind the fail of the

project. It is strongly recommended that

before even starting of initial planning a

PMC should be appointed to identify the

possible hindrances that can

unconstructively affect the project. The

hard rock topographical impediment should

be briefed to all the effectible stakeholders

well in advance and also to the funding



agency. A strategic blueprint to alleviate

this problem should be prepared by the

PMU before start of designing both

technically and financially. This ground

reality of the topography of Bhopal need to

be discussed at the pre bidding workshop

with the contractors also. Need to consider

the upgraded technically proficient

Construction firms when selection of

contractor happened. A cost benefit

analysis can be done to do the feasibility

study of the usage of Horizontal drill in

project execution.

Identification of exact location of

leakage of water is very difficult

in the hard rock areas, densely

populated areas due to absences of

proper leak detection mechanism.

Technically Usage of electronic sounding

rod particularly at the joint of two valves is

recommended. PMU and PIU should give

also equal importance as per with

implementation of new water supply line.

Change in mindsets as detection of old

leakage and repairing as a thankless job

needs to be addressed and expertise with

proper training and skill set needs to be

appointed for this purpose. The work for

leak detection should start parelly with new

water supply line project that will save lots

of time and money related to excavation

etc.



Administrative Hindrances

1. Project Staff Mobilization problems

Team „UDAY‟ was formed by choosing the people from different government

organization in deputation as per the required skill set. After working for 4-5 years in the

project peoples are adhere to high quality technique, strict deadline, extended

responsibility etc.All the resources had built a certain capacity or expertise in different

domain now as there is no clear cut HR policy so there is futuristic uncertainty for the

project stuff. Are they going back to their original department? Are they will be promoted

to the next level of responsibility for the same kind of project? Are they will be utilized

properly in some project related to UDAY? No proper career growth line was mentioned

separately. That worked as a denominational factor for the project stuff.

Recommendation

When forming a project team a choice for the human resource manager is very

important. In regular interval a carrier counseling of the particular resource with the

departmental HR should be arranged to decide a sort term carrier goal and strategy.

As they resources involved in the project developed certain skill set Government should

consider them to create a talent pool .and in future application they should get

preference to work in project in higher roles.

Even in Madhya Pradesh lots of work can be done regarding waste water management

or solid waste management. These resources can be deployed to implement this project

That will help the authority in both ways one it will reduce or even nullify any training

cost as already the recourses has some sort of ideas regarding water project plus it will

take less time for these resources to be accustomed with project mode from any manual

work mode of government as they are already familiar with this work culture.



2. Delay in work due to rigid, strict guidelines of ADB, the funding

agency.

ADB has strict guidelines to follow for the project execution by the different stakeholders

starting from PMU to PIU to contractors. Sometimes it happened that the work had

stooped due to unavailability of particular ingredients with pre-mentioned quality standard.

Sometimes some approval took more time than anticipated that the prequalified

contractor opted out from the project. Sometimes environmental safeguard achievement

took more times and attention than the major project works that was delayed.

Recommendation

Though it is well intentioned to maintain a sustainable inclusive growth through proper

quality assurance but the guidelines should consider the different facet of the different

realistic problem particular to a city. That can be caused by the topographical structure,

locational disadvantage, sociopolitical concern etc. In that case ADB should have flexible

guidelines adjustable to critical project requirement. Some of the critical points need to be

identified by the PMU, PIU, DSC and Contractors and a consolidated report should be

given to the ADB requesting them to mention the best possible alternative arrangement

for those critical point of the project.



Snapshot of Administrative problems and related Recommendation


Delay in work due to rigid, strict

guidelines of ADB, the funding

agency.

ADB should have flexible guidelines

adjustable to critical project requirement.

Some of the critical points need to be

identified by the PMU, PIU, DSC and

Contractors and a consolidated report

should be given to the ADB requesting

them to mention the best possible

alternative arrangement for those critical

point of the project to ensure no delay in

the project

Project Staff Mobilization

problems

When forming a project team a choice for

the human resource manager is very

important. In regular interval a carrier

counseling of the particular resource with

the departmental HR should be arranged to

decide a sort term carrier goal and

strategy. As they resources involved in the

project developed certain skill set

Government should consider them to create

a talent pool .and in future application they

should get preference to work in project in

higher roles.



Others/ External Hindrances

1. Legal dispute due to required land acquisition in project

site.

At the time of initial designing the ownership of the land issue was not taken care.

After starting of project implementation in the midway it happened that some lands

need to be acquired as the owner of the land is not the government. Certain disputes

regarding land acquisition was happened in the project sites sometime with Railway

department n sometime with forest department sometimes with National Highway

department. This legal land dispute took long time to be resolved and as a result the

project implementation delayed for long period of time.

Recommendation

A coordination committee between the BMC, Railway board, National highway, Forest

department needs to be formed. This committee will be responsible to meet at the

beginning of the year and will discuss their annual future plan for next one or two

years with each others. In this common forum a master strategy plan will be prepared

by the coordination committee to avoid any land acquisition and transfer problem in

future.



2. Less awareness/ late decision of the public about the sewer line


Public is not that much aware of the importance of scientific waste water management or

the hygienic issue involved with it. So at the times of sewer line construction they cerates

lots of trouble and are not willing to help. They don‟t allow excavating in their community

to implement sewer plant project. Sometimes seeing the benefit of the neighbor‟s

community then only people allows the contractors to work in the locality. In that case

particularly at narrow lane it is very difficult to do rework again and again. It happens to

cover the entire community of around 60 houses total three to four times works had to do.

Recommendation

Initial involvement of the community particularly of the urban slum dwellers must be

ensured before starting of the project.PRC should come into action at the time of planning

itself. Formation of women self help group, small vocational or livelihood training through

local NGO , arranging a health camp in the locality to convey the message of health

benefit and a mass awareness campaign regarding the long term benefit about the waste

water project should be arranged.Awareness campaign on scope of project, including the

Municipal Action Plan for Poverty Reduction (MAPP), water optimization and conservation

program, environmental and social issues, such as, resettlement entitlements through

various media means.

• Transfer of information about the Project to the target groups especially women through

involvement of the NGO. The NGO or formation of SHG among the community women

will help to make the stakeholders aware of the long-term benefits and short-term

inconvenience of the Project in order to gain full support to the beneficiaries towards the

Project.



Snapshot of the External problems and corresponding Recommendation


Legal dispute due to required land

acquisition in project site.

A coordination committee between the

BMC, Railway board, National highway,

Forest department needs to be formed.

This committee will be responsible to meet

at the beginning of the year and will

discuss their annual future plan for next

one or two years with each others. In this

common forum a master strategy plan will

be prepared by the coordination committee

to avoid any land acquisition and transfer

problem in future.

Less awareness/ late decision of

the public about the sewer line


Initial involvement of the community

particularly of the urban slum dwellers

must be ensured before starting of the

project.PRC should come into action at the

time of planning itself. Formation of women

self help group, small vocational or

livelihood training through local NGO ,

arranging a health camp in the locality to

convey the message of health benefit and a

mass awareness campaign regarding the

long term benefit about the waste water

project should be arranged.



1. Press Note UdayFeb2010

2. Minutes of Workshop on E-Tendering held at PIU Jabalpur Office On 14th

September, 2006

3. QUARTERLY PROGRESS REPORT (QPR 17), DECEMBER 2009

4. QUARTERLY PROGRESS REPORT (QPR 15), JUNE 2009

5. QUARTERLY PROGRESS REPORT (QPR 16) ,SEPTEMBER 2009

6. Report of ADB Grant”0018-CAM (SF) Project Management Unit

Ministry of Rural Development Royal Government of Cambodia

7. Best Practices for Household-level water management in

Bangalore_Biome_2009

8. http://projectuday.nic.in/

9. http://www.adb.org/

http://projectuday.nic.in/



TIME LINE

Weeks

Tasks

12/04

to

18/04

19/04

to

25/04

26/04

to

02/05

03/05

to

09/05

10/05

to

16/05

17/05

to

23/05

24/05

to

30/05

31/06

to

06/06

Preparation of the Action Plan and

detailed understanding of the

Project, project components,

implementation strategy, impact,

participation, timely completion ,

maintaining proper quality, reason

for delay.

Preliminary visit to the Project site

to have a flavor of the current

project and a pilot analysis of the

project and verification of the same

with the Project officials of the

Department of the Urban

administration and Development,

MP.

Designing of the questionnaires,

survey forms, FGD guidelines and

Interview questions and

benchmarking strategy.

Conducting various techniques of

researches like Survey,

questionnaires, and Focus group

discussion. Interview,

Benchmarking. Collection of

information, data and facts about the

project.

Data filtering, Data analysis, Data

mining, Comparative analysis.

First Draft of finding submission

and taking feedback from the



Project officials of the Department

of the Urban administration and

Development, MP.

Preparation of the documentary

(editing, narration etc), Final report

submission and presentation

1. Checklist for Implementing Agencies

1) What is the reach of the project?

2) How do you identify the beneficiaries? Are beneficiaries divided into different categories?

3) What are the expected outcomes of the project? Is the project till now able to achieve it?

4) What are the steps in the implementation of the project?

5) Are the beneficiaries involved at any stage of the project? If yes then what is the strategy

adopted for their involvement?

6) What are the different institutions involve in the project completion?

7) What is the mode of interaction between them?

8) What is the role of private player in the project? At which stage you consider to involve them

and why?

9) What is the mode of financing the project by ULB and reason for choosing the same?

10) What are the constraints you are facing since the implementation of the project?

11) Is the project running on time? If not then specific reason for the same

12) What is the O&M strategy? Is there scope for community involvement? What is the mode of

collection of user’s charge from the beneficiary?

13) What are the positive and negative externalities from the project?

15) What are the factors which make your project sustainable?



NOTES

summer internship 2010 project report identification of ...aiggpa.mp.gov.in/files/pdf/intern...

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