Sun Technology (Answer all questions in this section) 1. If a customer wants to add Sun Storage to their data center, but doesn't know how they will manage many different vendors' equipment, you could tell them about Sun's: Mark for Review (1) Points Scalability Open solutions Multi-vendor support (*) Cost-effective solutions Correct Correct 2. A start up customer needs small servers and a small amount of storage, but hopes to grow quickly. A great reason to pick Sun is: Mark for Review (1) Points Sun's information life-cycle management Sun's tape libraries Sun's scalability (*) Sun's multi-vendor support Correct Correct 3. What are key messages about MySQL's market that you can tell your customers? (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) It is used by almost 200 blue-chip customers. It is used by virtually every Web 2.0 and e-commerce company in existence. (*) It is strong in the enterprise market. (*) It is strong in the telco market. (*)

Correct Correct 4. If a customer needs support but can’t afford onsite support you should suggest .. Mark for Review (1) Points Data Protection Services Sun Preventive Services Sun Remote Services (*) The Consolidation Services Suite Correct Correct 5. If a customer told you that they needed help to architect, implement, or manage their network infrastructure, what Sun Service would you recommend? Mark for Review (1) Points Sun Managed Services Sun Professional Services (*) Sun Certification Sun Preventative Services Correct Correct

Sun Technology (Answer all questions in this section) 6. If a customer told you that they do not have enough resources to effectively manage their data center you should suggest... Mark for Review (1) Points Sun Certification Sun Managed Services (*) SunSpectrum (SM)

Sun Preventative Services Correct Correct 7. What are the three main technology values of Java? Mark for Review (1) Points (Choose all correct answers) It provides a richer user experience. (*) It is the ideal execution environment for Web services. (*) It is a single. unifying programming model that can connect all elements of a business infrastructure. (*) It is the main OS for Sun's storage products. Correct Correct 8. Sun’s focus on IT network computing infrastructure and its partnering with the industry's best solution providers provides the customer with ... Mark for Review (1) Points The most complete solutions (*) Network computing One billion dollars spent annually in research and development Open computing Correct Correct 9. Sun Solutions to support business infrastructure efficiency include... (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) open source software like OpenSolaris.

a broad portfolio of virtualization solutions. (*) an open portfolio of the most energy efficient products on the market. (*) optimizes its systems for the industry’s most widely used software like Oracle and SAP. (*) Correct Correct 10. The major initiatives that Sun is pursuing for its Systems Business includes ... (Select all that are correct.) Mark for Review (1) Points (Choose all correct answers) Infinite Mailbox Open Systems (*) Virtualization (*) High Performance Computing (*) Correct Correct

Sun Technology (Answer all questions in this section) 11. Which of the following statements summarize Sun’s total systems approach? Mark for Review (1) Points Software, Systems, Storage, and Services (*) Servers, Systems, Software, and Security Sun Fire™ X4500 and Sun Fire X64 servers Storage and Services Correct Correct 12. If a customer told you they needed to buy storage that worked with their storage equipment not obtained from Sun, the key message for them would be: Mark for Review

(1) Points Sun's cost effectiveness Sun's heterogeneous storage (*) Sun's automated data management Sun's storage scalability Correct Correct 13. Sun x64 Sun Fire systems can run the following operating systems: Mark for Review (1) Points Solaris OS Microsoft Windows UNIX VMWare All of the above (*) Correct Correct 14. What engagement strategy would you employ to add services at the point of sale? Mark for Review (1) Points Product Attach (*) Consultative Post Sale Any of these Correct Correct

15. Which of the following is NOT a Sun systems value proposition for your customer? Mark for Review (1) Points Sun systems accelerate business performance. Sun systems maximize asset utilization. Sun systems reduce costs. Sun systems always have redundant backup. (*) Correct Correct

Sun Technology (Answer all questions in this section) 16. What three key challenges has Sun identified to help our customers remain competitive in a fast changing business environment. Mark for Review (1) Points (Choose all correct answers) Thriving in the global Web build-out (*) Space and power constraints in the data center Creating an Efficient Business Application Infrastructure (*) High performance computing (*) Correct Correct 17. Sun Solutions to help optimize Internet infrastructure include... (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) Open Storage. (*) MySQL. (*) Glassfish. (*)

Open Systems. (*) Correct Correct 18. Adding Sun Services to a hardware quote can increase the average deal by ... Mark for Review (1) Points 10 to 15 percent. 25 to 30 percent. 10 to 20 percent. (*) 5 to 10 percent. Correct Correct 19. Sun invests over more than ______ annually in research and development of network innovations. Mark for Review (1) Points $1 billion $2 billion (*) $500 million $250 million Correct Correct 20. What Sun products does open source software help sell? (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) Subscriptions (*) Services (*) Storage (*)

Servers (*) Correct Correct

RoHS Process Training (Answer all questions in this section) 21. Which of the following is Sun's objective for RoHS-related changes to the case management process? Mark for Review (1) Points Gather RoHS-related information to put into our service knowledgebase. Do not maintain RoHS compliance if it means it will impact our customers' service experience. Maintain RoHS compliance as a result of service activity, even if it greatly impacts our customers' service experience. Minimize the risk of failing to maintain RoHS compliance as a result of service activity, while minimizing the impact on our customers' service experience. (*) Correct Correct 22. For Solaris systems, one way to obtain detailed product information is to? Mark for Review (1) Points Perform a sysreport command Perform a prtfru command (*) Perform the getsysinfo command Follow this menu/command chain: Start -> Programs -> Accessories -> System Tools -> System information Correct Correct 23. Based on the training material, which of the following Case Management process phases does not require RoHS-compliancy changes? Mark for Review (1) Points Execution

Creation (*) Closure Diagnosis Correct Correct 24. For non-RoHS compliant systems where RoHS-compliant and non-compliant versions of parts are available, the best practice is to replace non-compliant spare parts with? Mark for Review (1) Points compliant spare parts wherever possible non-compliant spare parts wherever possible (*) non-compliant or complaint spare parts at your discretion compliant spare parts at all times Correct Correct 25. Who needs to adhere to the same RoHS restrictions when servicing Sun products? Mark for Review (1) Points Sun Customers No one else Sun Partners (*) Incorrect Incorrect. Refer to the Reduction of Hazardous Substances (RoHS) Process and Job Aids training for more information. RoHS Process Training (Answer all questions in this section) 26. Once you have the system serial number, Which knowledge collection or document is the first place you should access to help determined RoHS compliancy for a system or part? Mark for Review (1) Points

Sun System Handbook (SSH) (*) GRSD process documentation Sccweb create action plan tool Correct Correct 27. On what date does the EU RoHS Directive go into effect? Mark for Review (1) Points July 1, 2006 (*) August 1, 2006 June 1, 2006 May 1, 2006 Correct Correct 28. Sun's approach to RoHS compliancy on our entire equipment product line ensures that: Mark for Review (1) Points We deliver non-RoHS compliant parts to all customers regardless of whether or not the system is RoHS compliant. We deliver RoHS compliant parts to all customers regardless of whether or not the system is RoHS compliant. We deliver RoHS compliant parts to Asia-Pacific Customers only. We deliver the same products and services to our customers using the same service processes regardless of location. (*) Incorrect Incorrect. Refer to the Reduction of Hazardous Substances (RoHS) Process and Job Aids training for more information. 29. Which are the first countries to comply with RoHS Directive2002/95/EC (RoHS)? Mark for Review (1) Points

European Union countries (*) Asian countries Middle East countries United States Correct Correct 30. The ROHS service delivery process compliance changes include special emphasis on: Mark for Review (1) Points Selling only RoHS compliant systems RoHS product labeling Product serial number verification and "like-for-like" part replacement (*) Software resident on the hardware that is used for RoHS compliance identification Correct Correct

RoHS Process Training (Answer all questions in this section) 31. For Windows systems, one way to obtain detailed product information is to? Mark for Review (1) Points View the file Start -> Programs -> Accessories -> System Tools -> System information (*) Perform the getsysinfo command Perform a prtfru command Perform a sysreport command Correct Correct 32. During which of the following phases of the case management process is critical information gathered to ensure that the customer's service issue can be resolved appropriately? Mark for Review (1) Points

Diagnosis (*) Execution Closure None of the above Correct Correct 33. When should system serial numbers be verified, as related to RoHS? Mark for Review (1) Points When a part is being ordered When communicating with a customer over the phone When a part is being replaced on-site All of the above (*) Correct Correct 34. The Sun System Handbook (SSH) provides a link to what important RoHS information? Mark for Review (1) Points Field Information Notice (FIN) for RoHS compliancy system information (*) The worldwide RoHS website No link to RoHS information is available. Sccweb create action plan tool Correct Correct 35. Which of the following is not a consequence of non-compliance to RoHS requirements? Mark for Review (1) Points

Loss of profits Force labeling of all RoHS non-compliant systems (*) Prohibition of sales into Member States (stop ship) Reputation Correct Correct

Sun SPARC Enterprise T5120/T5220/T5140/T5240 Installation and Administration (Answer all questions in this section) 36. True or False. Replacing a fan module in the Sun SPARC Enterprise T5140 server requires the server to be powered off. Mark for Review (1) Points True False (*) Correct Correct 37. Which type of processors are supported in the Sun SPARC Enterprise T5140/T5240 servers? Mark for Review (1) Points AMD Opteron Intel Xeon 7200 and 7300 series Sun UltraSPARC T2 Plus (*) Intel Xeon 5100 and 5300 series Correct Correct 38. How much Level 2 (L2) cache does the UltraSPARC T2 processor have? Mark for Review (1) Points 5 megabytes 3 megabytes

2 megabytes 4 megabytes (*) Correct Correct 39. In the server processor, what does the bootmode command control? Mark for Review (1) Points Frequency of system reboots The host server's behavior during reset (*) Logging of system reboots Permissions of who can reboot the server Correct Correct 40. Which of the following components is NOT a hot-swappable or hot-pluggable unit? Mark for Review (1) Points FBDIMMs (*) Power supplies Hard disk drives Fan modules Correct Correct

41. How does the service processor connect to the CPU? Mark for Review (1) Points Through the PCIe switch Through the serial system interface (SSI) communications bus (*) Through the XAUI add-on card

Through the SP to MB connector socket Correct Correct 42. What size power supplies do the Sun SPARC Enterprise T5220 servers have? Mark for Review (1) Points 750 Watts (*) 650 Watts 500 Watts 1000 Watts Correct Correct 43. What PCIe slots support XAUI cards? Check all that apply. Mark for Review (1) Points (Choose all correct answers) 0 (*) 2 1 (*) None of the Above Correct Correct 44. What is the minimum version of Solaris supported on the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points Solaris 9 Update 4 Solaris 10 Update 4 (*) Solaris 10 Update 2

Solaris 10 Update 3 Correct Correct 45. How many XAUI interfaces are integrated onto the UltraSPARC T2 CPU. Mark for Review (1) Points True False (*) Correct Correct

46. What is the minimum number of FBDIMMs supported in the Sun SPARC Enterprise T5140/T5240 servers? Mark for Review (1) Points 2 4 8 (*) 6 Correct Correct 47. How many screws secure the motherboard assembly to the chassis? Mark for Review (1) Points 12 phillips head screws 4 captive screws 1 captive screw (*) 9 phillips head screws Correct Correct 48. What size power supplies do the Sun SPARC Enterprise T5120 servers have? Mark for Review

(1) Points 500 Watts 750 Watts 1000 Watts 650 Watts (*) Correct Correct 49. What architecture is implemented in the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points sun4v (*) sun4p sun4u sun4s Correct Correct 50. True or False. The Sun SPARC Enterprise T5140 server contains a built-in Motorola MPC885 service processor chip. Mark for Review (1) Points True (*) False Correct Correct

51. Which of the following cables does NOT exist in the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points Top cover, interlock switch cable System locator LED cable (*)

PDB to MB ribbon cable Disk backplane to MB cable Correct Correct 52. The USB board is packaged with which of the following components as a single customer-replaceable unit (CRU)? Mark for Review (1) Points Power supplies CD-ROM/DVD drive (*) CPU Memory module Correct Correct 53. How many PCIe cards does each PCIe riser card in the Sun SPARC Enterprise T5240 server accommodate? Mark for Review (1) Points 3 1 4 2 (*) Correct Correct 54. How many USB 2.0 ports does the Sun SPARC Enterprise T5140 server have? Mark for Review (1) Points 4 (*) 2

3 5 Correct Correct 55. Due to the speed gap that exists between processors and memory, the processor can spend up to how many of its processing cycles waiting on memory? Mark for Review (1) Points 75 percent (*) 10 percent 25 percent 50 percent Correct Correct

56. Which of the following statements about multithreading is false? Mark for Review (1) Points The Sun SPARC Enterprise T5120/T5220 servers are limited to processing 16 threads simultaneously. (*) Multithreading uses multiple register sets. Multithreading allows multiple threads to execute in the same time period. It allows threads to run in parallel or be switched. Correct Correct 57. What RAID configurations does the LSI1068E disk controller support? Mark for Review (1) Points RAID levels 3 and 4 RAID levels 2 and 3 RAID levels 0 and 1 (*)

RAID levels 4 and 5 Correct Correct 58. Which of the following statements best describes the function of the FPGA (field-programmable gate array)? Mark for Review (1) Points It is the microprocessor on the service processor. It acts as the primary ILOM to host server communications gateway. (*) The FPGA controls system I/O. It manages the physical components of the ports. Correct Correct 59. Which of the following status LEDs are NOT replicated on the front and rear of the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points Service Required LED Power OK LED and button Locator LED and button Disk Drive Fault LED (*) Correct Correct 60. How many XAUI interfaces are integrated onto the UltraSPARC T2 CPU? Mark for Review (1) Points 4 0 1 2 (*)

Correct Correct

61. What is the maximum amount of memory that can be installed in the Sun SPARC Enterprise T5240, assuming all slots are populated? Mark for Review (1) Points 128 Gbytes (*) 64 Gbytes 32 Gbytes 256 Gbytes Incorrect Incorrect. Please refer to “Sun SPARC Enterprise T5120/T5220/T5140/T5240 Installation and Administration” for more information. 62. True or False. The FBDIMM slots in the Sun SPARC Enterprise T5240 server reside on the motherboard and the mezzanine assembly. Mark for Review (1) Points True (*) False Correct Correct 63. All of the following components are customer replaceable except for: Mark for Review (1) Points Power supply units Disk backplane (*) FBDIMMs PCI cards and riser cards Correct Correct

64. In the Sun SPARC Enterprise T5120, where are the fan fault indicators located? Mark for Review (1) Points On the fan modules There are no fan fault indicators. On the fan board (*) On the top cover Correct Correct 65. Which of the following statements best describes the Solaris OS scheduler? Mark for Review (1) Points It is the same scheduler that Solaris has used since its inception. It is an excellent tool to manage day-to-day activities. It uses a scheduling policy for load balancing. (*) It should be monitored for renegade threads. Correct Correct

66. The Sun SPARC Enterprise T5140 server and the Sun SPARC Enterprise T5240 server do NOT use the same power supplies. Mark for Review (1) Points True (*) False Correct Correct 67. Which of the following memory module capacities are NOT supported in the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points 512MB (*) 1GB

4GB 2GB Correct Correct 68. Which of the following memory configurations is NOT supported in the Sun SPARC Enterprise T5120/T5220 servers? Mark for Review (1) Points 4 FB-DIMMS 6 FB-DIMMS (*) 8 FB-DIMMS 16 FB-DIMMS Correct Correct 69. Which of the following is NOT a component of the Fault Management Architecture? Mark for Review (1) Points Fault response agents Solaris fault management daemon, fmd Diagnosis engine, DE chk_fmd (*) Correct Correct 70. In the Sun SPARC Enterprise T5240 server, the power supplies plug directly into the: Mark for Review (1) Points Power distribution board Motherboard

Power supply harness Power supply backplane (*) Correct Correct

71. True or False. When installing a new system battery, install the battery with the plus sign facing toward the outside of the server. Mark for Review (1) Points True (*) False Correct Correct 72. The Sun SPARC Enterprise T5240 server supports all but which level of RAID? Mark for Review (1) Points RAID 1 RAID 1E RAID 3 (*) RAID 0 Correct Correct 73. Which of the following components is different between the Sun SPARC Enterprise T5120 server and the Sun SPARC Enterprise T5220 server? Check all that apply. Mark for Review (1) Points (Choose all correct answers) Power supplies (*) Chassis (*) Number of disk drives (*) CD-ROM/DVD drive

Incorrect Incorrect. Please refer to “Sun SPARC Enterprise T5120/T5220/T5140/T5240 Installation and Administration” for more information. 74. What is the maximum number of threads processed by a Sun SPARC Enterprise T5140 server? Mark for Review (1) Points 128 (*) 256 32 64 Correct Correct 75. How many CPU sockets are on the Sun SPARC Enterprise T5240 server mezzanine board? Mark for Review (1) Points 1 2 4 0 (*) Correct Correct

76. True or False. Replacing a fan module in the Sun SPARC Enterprise T5440 server requires the server to be powered off. Mark for Review (1) Points True False (*) Correct Correct

77. True or False. The Sun SPARC Enterprise T5440 server does NOT use redundant power supplies. Mark for Review (1) Points True False (*) Correct Correct 78. True or False. If the Power OK LED is off, both the server and the service processor are off. Mark for Review (1) Points True False (*) Correct Correct 79. Which of the following components do NOT have status LEDs? Mark for Review (1) Points Disk drives System fan modules USB ports (*) Power supplies Correct Correct 80. If the system is currently running diagnostics, what state would you expect the Power-OK LED to be in? Mark for Review (1) Points Steady On Slow Blink (*)

Off Standby Blink Correct Correct

81. True or False. The PCIe cards are hot-swappable units. Mark for Review (1) Points True False (*) Correct Correct 82. True or False. When installing a new system battery, install the battery with the plus sign facing up. Mark for Review (1) Points True (*) False Correct Correct 83. The service processor monitors and detects errors for all of the following except: Mark for Review (1) Points FBDIMM temperatures (*) Memory voltages System fan speeds CPU core voltages Correct Correct 84. How many PCIe slots are in the Sun SPARC Enterprise T5440 server? Mark for Review (1) Points

8 (*) 2 16 4 Correct Correct 85. If the power supply Power-OK LED is illuminated, this means that the power supply: Mark for Review (1) Points Is operating normally. (*) Is not receiving AC power. The power supply does not have a Power-OK LED. Has encountered a fault. Correct Correct

86. True or False. The Sun SPARC Enterprise T5440 server contains the Motorola MPC885 service processor chip. Mark for Review (1) Points True (*) False Correct Correct 87. How many rack units does the Sun SPARC Enterprise T52440 server require for installation? Mark for Review (1) Points 1 2 4 (*)

6 Correct Correct 88. What is the maximum amount of memory that can be installed in the Sun SPARC Enterprise T5440, assuming all available slots are populated? Mark for Review (1) Points 512 Gbytes 64 Gbytes 128 Gbytes 256 Gbytes (*) Incorrect Incorrect. Please refer to “Sun SPARC Enterprise T5440 Server Installation, Administration, and Trouble-shooting” for more information. 89. In the Sun SPARC Enterprise T5440 server, the power supplies plug directly into the: Mark for Review (1) Points Motherboard Power distribution board (*) Power supply harness Flex cable assembly Correct Correct 90. What is the correct default login and password assigned to the service processor? Mark for Review (1) Points default / cangetin root / cangetin

root / changeme (*) default / changeme Correct Correct

12. Sun's Information Life Cycle Management can save customers as much as ____ on their storage costs. Mark for Review (1) Points

20%

90%

65% (*)

35%

[Correct] Correct

47. Which of the following is NOT in the hierarchical namespace of the ILOM? Mark for Review (1) Points

/HOST

/SP

/SYS

/SC (*)

[Correct] Correct

76. If a disk drive's blue LED is illuminated, this means that the disk: Mark for Review

(1) Points

Is operating normally.

Is ready to be removed from the system. (*)

Has encountered a power failure.

Is transmitting data.

[Correct] Correct

88. All of the following components are customer replaceable except for the: Mark for Review (1) Points

Disk backplane (*)

FBDIMMs

PCIe cards

Power supply units

[Correct] Correct

90. True or False. LED status information can be obtained remotely through the service processor. Mark for Review

(1) Points

True (*)

False

[Correct] Correct