Sun City Shadow Hills (SCSH)

Zone 1 Launch Details

October 2020

MDU Bulk Operations

Frontier Community Connections – Business Development

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Section I: Community Maps Slides 3 – 4

Section II: Zone 1 Overview Slide 5

Section III: Zones 1A, 1B & 1C Slides 6 – 8

Ordering Information Slides 9 & 10

5 General Installation Information Slide 11

Zone 1 East of Madison, North of 40th St.

Zone 2 East of MadisonSouth of 40th St.

Zone 3 West of Madison (N)

South of 40th

(Incl. 205 LUs in CXM)

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23*All dates subject to approval by SCSH, and subject to change

Map 1 Overview (all Areas)

Zone 1 East of Monroe, North of 40th St.

Order/Install Dates:10/15 – 12/31/2020

Zone 2 East of Monroe (N)South of St.

Zone 3 West of Monroe (N)

South of 40th

(Incl. 205 LUs in CXM)

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23*All dates subject to approval by SCSH, and subject to change

Map 1 Overview (all Areas)

Zone 1: Orders Beginning 10/15

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Zone 1A

Zone 1B

Zone 1C

Note: All map areas and zones plotted may not to scale.Please refer to all information from your Association.Dates and Zone order subject to change.

Orders Begin: 10/15Installs Begin: 11/01

Z1AZone 1A

Zone 1A StreetsCALLE POPOCA CORTE COMPRAS CAMINO BUENDIA AVENIDA MONTURA CORTE SEPTIMA CALLE CHOPOS CALLE NEGRETE CALLE TONALA CALLE ANIMADO AVENIDA VIESCA CALLE TENERIA CAMINO NOVENA CAMINO ORQUESTA CAMINO DE TALA CALLE ORFILA CORTE ANCERA CAMINO LAMPAZOS MADISON

Zone 1A: Orders Beginning 10/15

Zone 1B StreetsAVENIDA COLONIAS AVENIDA GRANEROS AVENIDA NEBLINA AVENIDA VIDRIO CALLE ATOCHA CALLE CEBOLLA CALLE COCHE CAMINO AGUACERO CAMINO ARBUSTO CAMINO LAS HOYES CAMINO MANENA CAMINO PISCINA CAMINO TEMPLADO CORTE CHIMBORAZO CORTE DE MODA CORTE DEL OLMA

Zone 1B Orders Begin: 11/01Installs Begin: 11/15

Z1B

CORTE ESPERANZA CORTE PATO CORTE PIPILLA CORTE TOLON CORTE TRIGO CORTE VELADO OLEANDER

Zone 1B: Orders Beginning 11/01

Zone 1C StreetsAVENIDA ESTUCO CALLE TORBELLINO CALLE ZAVALA CAMINO COSETITA CAMINO MICHANITO CAMINO MISTRAL CAMINO SABROSO CORTE MONTELEON CORTE TELLEZ CORTE VALDEMORO

Zone 1CZ1C Orders Begin: 11/15

Installs Begin: 12/8

Zone 1C: Orders Beginning 11/15

General Ordering Information

➢ Please wait patiently until your Zone and Section’s assigned period (or when directed by your Association)

➢ Toll-Free Number to Call: 844-660-0648➢ DO NOT CALL Frontier’s advertised number (800-921-8101) or any other published number

➢ Bulk VIP Care Center is open Monday – Saturday(Centers may close and/or operate on an abbreviated schedule during holidays)

➢ Press 2 when prompted for Account Service

➢ Your agent will ask questions to verify your identity; as a standard Company protocol we do reserve the right to conduct a “soft” pull of credit information that will not impact your credit report or rating and will not impact your ability to order the FiOS 500/500Mbps broadband services in the Sun City Shadow Hills agreement

➢ Upon completing your order, please write down your Order Number and “BTN” (Billing Telephone Number—you’ll find we love acronyms!)

General Ordering Information

➢ During the call, you will choose an available installation date/time; that time may be subject to change if we are doing multiple installations on your street at that time

➢ You will receive an email confirmation with a recap of your order and installation date once your order has been placed with one of our agents➢ You may check your order status at any time by following this link

➢ You may also want to visit https://frontier.com/resources/frontier-id-registration to set establish an online account for ➢ Paying your bill or setting up auto-pay ➢ Checking your balance ➢ Getting live 24/7 technical support via online chat (with an actual person!)

➢ If you need to make any changes to your order (add/remove services, change your installation date, etc.), be sure to call 844-660-0648 (press 2 for account services)

On Your Installation Date

➢ An adult 18 or older must be present and at your home on your installation date

➢ If you’ve never had FiOS® installed before, it may take 4 – 8 hours depending on which services you’ve ordered, how many rooms you have and where you want your Router to be placed

➢ Your technician will:➢ Install your Optical Network Terminal (ONT) and Battery Backup Unit (BBU), which translates

digital transmissions sent over our fiber-optic network into information used while watching television, surfing the Internet and/or talking on the phone

➢ Set up your Broadband Router and Wi-Fi network and test your data speed and Wi-Fi coverage

➢ Connect at least one computer, laptop or other device to your Wi-Fi network, and show you how to do it

➢ Set up/configure set top boxes on up to three TVs (if ordered); additional rooms/televisions may require an additional per-room charge

➢ Configure your Digital Voice service (if ordered) and ensure that your signal is crystal clear

➢ Customers ordering television services will also be shown how to use the FiOS® Remote, navigate/use the Interactive Media Guide, set up your DVR, etc.