CONSULTING SERVICES

MANAGED SERVICES

BCM SOFTWARE

RECOVERY SERVICES

AVAILABILITY SERVICES INFORMATION AVAILABILITY... DELIVERS

More than 10,000 customers worldwide

100% recovery success in over 30 years in business

3,400+ invocations supported

Over 5 million sq ft of operations space

80+ highly-resilient facilities worldwide

A dedicated, redundant global network

25,000+ end-user positions worldwide

40+ mobile recovery units, globally

Supporting more than 30 platforms – including virtualised environments

Operational structure and best practices backed by SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities & processes and BS 25999

Seven-times winner of the ’Business Continuity Service Provider of the Year Award’1

2010 Excellence in Infrastructure Management Winner1

2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award1.

Established in 1978, SunGard Availability Services has been keeping our customers’ people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’.

We understand that this ‘Information Availability’ is vital to ensuring that when they partner with SunGard, our customers can rely on us to make the everyday happen for theirs.

With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; SunGard Availability Services has naturally evolved its solution set to address this need.

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WHY CHOOSE SUNGARD AVAILABILITY SERVICES?

RELY ON US

3

In addition to our enviable pedigree, SunGard is now regarded as one of the 15th largest managed hosting services providers2. Our data centre strategy won the award of the same name in 2008. Broad Group has also shortlisted SunGard’s Managed Services capability in their annual awards3, whilst Intellect turned to us to chair its Data Centre Group.

So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers’ needs across the Information Availability spectrum with the single aim of keeping them running – no matter what.

For organisations looking to maximise OpEx and reduce CapEx, SunGard’s proven experience, operational scale and financial strength mean that our

business and IT availability solutions are not only robust and flexible, but cost-effective too.

You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities.

With SunGard your:

Information Availability regime meets the strategic needs of the business

IT infrastructure is stable, efficient and cost-effective

Data storage and retrieval arrangements match business needs

Systems and data are secure and accessible

Organisation is prepared for any eventuality.

More than 10,000 organisations worldwide can tell you that SunGard Availability Services is the trusted high-performance partner they need to ensure that their IT operations never let them down – and always keep them at the top of their game.

They can speak to our ability to ensure optimal operational performance, the highest levels of Information Availability and extremely rapid and complete recovery from unplanned interruptions.

Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from SunGard that help increase the efficiency of your IT operations and augment the value that information technology provides to the business.

Isn’t it time that you relied on us too?

“SunGard’s experience and track record counted for a lot.We knew we were getting a service we could rely on”

Tom Mackrell, Compliance Manager, Castle Cover

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About SunGard

Availability Services is a division of SunGard Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world’s 25 largest financial services companies.

With revenues of $5.6 billion, a 21% CAGR and 10% organic growth, SunGard has enviable financial strength, of which Availability Services represents 26%:

Worldwide = >$1.5 billion (2009)

Europe = $301 million (2009)

UK = £162 million (2009).

Other divisions include Financial Systems, Higher Education, and Public Sector.

Dedication

Availability Services has over 2,500 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience.

Commitment

With more than 30 years in the business, SunGard’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.

RELY ON OUR STRENGTH

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To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We’ve invested $hundreds of millions every year to enhance our capabilities – from tools and skilled personnel, to data centres and technologies (in 2009, we invested £29.7 million and €8.7 million to support European Availability Services customers alone).

Innovation

As pioneer and leading global provider of Information Availability and business continuity, SunGard was first to deliver:

Recover Anywhere True ‘Rollback’ capability via a standardised approach and the deployment of award-winning Networking Solutions1 IBM Mainframe & Mid-range Recovery UNIX Recovery – both Sun and IBM Dealing Room Recovery Workplace Recovery Business Continuity Management Consulting Contact Centre Recovery Enhanced Recovery Continuity Services for the ‘Always On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation.

Recovery Services

Workplace Anywhere – >25,000 end-user seats worldwide for employees displaced by disaster. Each is equipped with a common operating environment and access to voice and data communications.

Recover Anywhere – Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets – staff can work remotely and fully participate in operations to help resume normal levels of productivity faster.

Technology Recovery – SunGard recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by SunGard security personnel and systems.

QuickShip & Mobile Recovery – Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored.

Long-term Recovery – In the event of major loss, we can construct buildings from modular blocks within days. These are equipped with all the furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going.

Systems Testing – We are experts at replicating our customers’ system set-ups – no matter how unique – in our data centres.

Enhanced Recovery – By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys.

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Consulting Services

SunGard’s BCM Consulting

CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS

The SunGard Information Availability Continuum model helps you matc a combination of services to cover each aspect of your business accord

INFORMATION AVAIL

Recovery Managed Reco

Hours

Recovery Centres, Data Cent

Serv

ices

Ope

ratio

nal R

isk

Con

sulti

ng &

Aut

omat

ion

Tool

s

Tech

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gy In

fras

truc

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C

onsu

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Recovery Managed Reco

For your workfo

BCM Programme Management

BS 25999:2 Gap Analysis

Business Impact Analysis

BCM Risk Assessment

Supply Chain Review

Continuity Strategy Definition

Developing & Implementing a BCM Response

Incident Management

Managed Testing

BCM Training & Awareness.

ICT Consulting

ICT Resilience Review & IT Capability

Assessment services: – Network Infrastructure – Infrastructure feasibility – Virtualisation

– Technical Recovery

– Backup & Storage

Security Audit

Penetration Testing

Social Engineering

Technical Recovery Documentation

PCI/DSS Compliance

Data Profiling & Trend Analysis

Exchange Server Services.

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BCM Software – Continuity Management Solution (CMS)

CMS: Enabling comprehensive and professional business continuity planning across the enterprise.

SunGard’s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption.

Managed Services

Cloud-based Infrastructure as a Service – Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK Technology Centres, SunGard’s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis.

– Connect: Public & private connection services

– Secure: Managed virtual firewall

– IP Network: Monitoring, management & load balancing

– Compute: Core, processor and memory provision, O/S & DBA management

– Store: Managed storage, Replication & snapshot services, Offsite backup.

Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands.

Platform & Device Monitoring – Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available.

Security & Network Management – Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access.

OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions.

Vaulting & Replication – Automated off-site backup, archive and retrieval of data as well as mirroring solutions.

LDRPS® to build and maintain plans with the industry standard planning tool

BIA Professional® to analyse disruption impacts and identify recovery objectives

Risk Assessment to identify and measure potential threats to any location

Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance

Work Force Assessment to provide a clear understanding of work force criticality and availability to strengthen recovery efforts

NotiFind® to send and receive communications whenever necessary by way of several options

Incident Manager® to manage response and recovery efforts during any disruption.

h your preferred recovery time to the SunGard service. You can choose ing to how time sensitive it is. This way you only pay for what you need.

ABILITY CONTINUUM

very Managed Hosting

Availability Continuous

res & Dedicated Communications Networks

Infrastructure as a Service

very Managed Hosting Infrastructureas a Service

rce and IT infrastructure

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NETWORKING SOLUTIONS – A BACKBONE FOR INFORMATION AVAILABILITY

Hubbed from two fully-resilient Technology Centres, with different carriers offering diverse and separate dual and/or multi Gigabit and Terabit connectivity into all locations. SunGard offers the highest levels of resilience of any organisation in our industry via an award-winning National Network1 designed specifically to support all your Information Availability needs. Our ‘virtual’ campus of Workplace Recovery and Technology Centres delivers unparalleled robustness and flexibility; and as part of the SunGard Global Network, provides customers with unrivalled connectivity on a regional, national and international basis.

Coventry

Leicester

Stockport Dundee

Warrington

London – CRC

London – SBRC – SBR

London – SBRC – PG

London – DRC

Livingston

Theale

Poole

LTC Hounslow Docklands TC2

Elland TC4

Woking TC3

Bristol

Crawley

Leatherhead

MultipleCommunications

Providers

Workplace Recovery Centre

Fully Resilient Technology Centre

SunGard National Network (UK)Flexible, resilient, scaleable connectivity:

Gb – single feed

Tb - 'ScaleNet' optical feeds

>Gb - dual, diverse feeds

Gb – dual, diverse feeds

Borehamwood

Dundee

Livingston

Warrington

Stockport

Coventry

Leicester

Bristol

Poole

TC4EllandTechnical

Operations Centres 1 & 2 Dublin

Dundee

Livingston

Warrington

Stockport

Coventry

Leicester

Bristol

Poole

TC4EllandTechnical

Operations Centres 1 & 2 Dublin

Fully Resilient Technology Centre

Workplace Recovery Centre

Technical Operations Centre

Key

LONDON

Theale

Borehamwood

Leatherhead

Crawley

South BankRecovery Campus

DocklandsRecovery Campus

ONDON

CityRecovery CampusLTC

Hounslow

TC3Woking

TC2Docklands

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SUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND

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A SELECTION OF OUR CUSTOMERS

1 CIR’s Business Continuity Awards. Business Continuity Service Provider 2009, 2006, 2005, 2002, 2000,1999 (finalist: 2008, 2007, 2004, 2001); Data Centre Strategy 2008 (finalist 2009); Most Innovative Service 2006 – SunGard National Network.

2 Tier 1 Research Summer ‘10 – Managed Hosting Global Report.

3 Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).

Alexander Forbes

Allen & Overy LLP

Ansbacher & Co Ltd

Aviva

Baillie Gifford

BDO Stoy Hayward LLP

British Medical Journal

Dominos Pizza Group

EDS Food & Drink Federation

Great Ormond Street Hospital

Gullivers Travel Associates

Homeloan Management Limited

In Practice Systems Ltd

Irwin Mitchell

James Galt Toys

Kingston Asset Finance Ltd

Leicester City Council

Marks & Spencer

Mediasurface Europe Limited

New Star Asset Management

Northgate Information Solutions

Sainsbury’s

Severn Trent Water

Standard Bank

The London School of Economics and Political Science

TNT

University Hospitals Coventry & Warwickshire NHS Trust

Virgin Media

Weightmans

SunGard delivers when ‘it’ happens, not if – the difference our investment in our people, recovery locations, technology, infrastructure, service delivery and attention to customer experience makes – all culminating in an unblemished track record of recovery and availability support...

AWARD-WINNING INFORMATION AVAILABILITY

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Business Continuity Awards10th Anniversary Award Outstanding Excellence in Business ContinuityWinner 2008

Business Continuity Service Provider Winner 2010, 2009, 2006, 2005, 2002, 2000, 1999 Finalist 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999

Most Effective Recovery Winner 2006, 2005, 2000 Finalist 2010, 2009, 2008, 2007, 2003

Most Innovative ServiceWinner 2010, 2006, 2004, 2002 Highly Commended 2005 Finalist 2009, 2003, 2001, 2000

Most Innovative SolutionFinalist 2010

BCM Planning Software Finalist 2010, 2009, 2008

Excellence in Infrastructure ManagementWinner 2010

Data Centre StrategyWinner 2008 Finalist 2009

Business Continuity TeamFinalist 2010, 2009

Business Continuity Strategy Finalist 2010, 2009

Excellence in Business Continuity in InsuranceFinalist 2010

Power StrategyWinner 2001 Finalist 2001

Business Continuity Manager Finalist 2010

Business Continuity Consultant Winner 2006 Finalist 2008, 2005, 2004, 2003, 2002, 2001

Industry PersonalityFinalist 2009, 2005

Newcomer Finalist 2008, 2007, 2003

Lifetime AchievementWinner 2001 Finalist 2001, 2000

Data Centres Europe AwardsBest New European Cloud ServicesFinalist 2010

Judges Award for Outstanding Contribution to the Data Centre SectorFinalist 2010

Best Regional European Data CentreFinalist 2010

Best Risk Mitigation Service ProviderFinalist 2009

OpRisk & Compliance AwardsBusiness Continuity Strategy & Planning ServicesWinner 2007

Business Continuity Planning SoftwareJoint Winner 2007

Financial-i Leaders in Innovation AwardsBest & Most Innovative Disaster Recovery & Business Continuity SupplierWinner 2009, 2008, 2007

The Information Security AwardsWinner 1997

2010

2010

WINNER

Most In

novative Product of the Year

2010

2010

WINNER

Bu

si

ness Continuity Service Provider of the Year

2010

2010

WINNER

Excellence in Infrastructure Managem

ent

2010

2010Business Continuity Management

Planning Software of the Year

SHORTLISTED

2010

2010Business Continuity Team of the Year

SHORTLISTED

2010

2010Most In

novative Solution of the Year

SHORTLISTED

www.sungard.co.uk

© 2010 SunGard Availability Services (UK) LimitedSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

SunGard Availability ServicesSunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.

Managed ServicesSunGard’s Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost-efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward. Meanwhile our enterprise-class Infrastructure as a Service ‘private cloud’ delivers computing power, data storage, security and connectivity for almost zero CAPEX.

Consulting ServicesWe help you get risks under control, thereby safeguarding your profits, operations, customers and reputation by leveraging our industry-acknowledged operational risk management expertise. From business continuity management to the full lifecycle of technological solutions, we deliver results unique to your business because our start point is always your business needs

United Kingdom & European Head Office12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW

t: 0800 143 413e: infoavail@sungard.comw: www.sungard.co.uk

Information Availability you can trustSunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation,maintaining profitability and engendering stakeholder confidence. Over 10,000 customers trust us to keep their people and information connected. Trust us to do the same for you.

Recovery ServicesInterruptions to business are difficult to predict, but SunGard customers know that when disaster strikes, they are always ready. With the widest range of effective solutions SunGard ensures that any business impact is minimised, returning you quickly back to business as usual.

BCM SoftwareOur industry leading suite of BCM Software allows you to develop a world-class BCM regime, to manage your preparedness, and any business interruptions you experience. It ensures your staff and customers are fully informed, and that the right people and resources are deployed at the right time.