Strategies For Success

(T + C + ECF) x DE = Success

“Talent wins games, but

teamwork and intelligence wins championships.”

Michael Jordan

What does it take to be a valued member of a team?

Develop and display competence.

Follow through on commitments.

Deliver required results.

Ensure your actions are consistent with your word.

Stand behind the team and its people.

Be enjoyable to work with.

Be passionate about your work and those you serve.

Communicate and keep everyone informed.

Help the other members of the team.

Help members of other teams.

Share ideas, information and credit.

Hold yourself 100% accountable.

HUGE data set…

• 600,000 employees at 500 companies.• 6,800 senior executives.• 900 books and academic articles.• 30 CEOs of Fortune 500.

From: Beyond Performance by Keller and Price

Nine Elements of Organizational Health

Direction Leadership Culture

Accountability Coordination & Control Capabilities

Motivation Customer Focus Innovation

From: Beyond Performance by Keller and Price

Key attributes of winning cultures

• High aspirations and a desire to win

• Extreme customer focus

• A “think like owners” attitude

• Bias to action

• Individuals who team

• Passion and energy

Bain & Company

1 - 105

Core Principles of Workforce Productivity

• Respect Employees

• Clarify Objectives

• Increase Transparency

• Create Dialogue

The level of highly satisfied and engaged EMPLOYEES in your business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

EEngaged

Enabled

Energized

Attachment to the company and willingness to give extra effort.

A work environment that supports productivity and performance.

Individual physical, social and emotional well-being at work.

“All In” by Gostick and Elton

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Page 8

Wow — No Surprises — Celebrate 5

Motivation

Motive for

Action

Business Side• Integrity• Innovation• Accountability• Execution• Urgency• Customer Focus• Ownership Mentality

• D• M• C• C• M• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

Accountability

• 100% Clarity + Authority

• 100% Agreement

• Tracking & Post

• Coach / Mentor / Train

• Reward / Punish

To create a highly accountable culture…

• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metrics.• Focus on results – not personalities.• Treat people with “Ultimate Respect.”• Force collaboration – teamwork is mandatory not

optional.• Question all activities that don’t contribute to the

company’s overall strategic goals.• Make sure that everyone in the organization – from

top to bottom – focuses on accountability.

Top 5 Characteristics…

1. Honest2. Forward-looking 3. Competent4. Inspiring5. Fair6. Supportive

If you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

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Thank You