Epicure

Carolina CarrilloSupervisory Development

Final Project

Background Information

Who was with me: My sister

Time: 3:00pm

Date: March 1st 2014 (Saturday)

Location: Epicure

Address: 4711 S le Jeune Rd, Coral Gables, FL 33146

Phone: (305) 661-0734

Parking Lot

Confusing

Different parking options

Does not have a clear access into the restaurant

Clean and well illuminated

Plenty available parking spaces.

Atmosphere and Décor

Tables inside, outside and there are also seats at the counter.

Music.

There are several televisions in the restaurant to provide entertainment.

It has bright lighting inside but outside during the night it’s a little more dim.

Critique of labor force

Server (Natalia) knew the menu and provided us with several recommendations.

There are no host/hostess.

The servers took about a minute or two to notice I was standing there not sure where to seat.

Drink runners promptly provided us with water and bread for the table.

When I left they thanked me for eating there.

Table

Salt, pepper, paper napkins and different kinds of sugars.

Silverware handed out after we sat down.

Menus were already at the table.

The table was clean as well as the chairs.

Server Critique

Natalia seemed well trained, knew the menu and provided us with several recommendations.

She was polite and friendly.

Dressed with uniforms including ties and apron.

She took our drink order first then came back for the food order.

Suggested a taco salad special and the soups of the day.

Food was handed out promptly.

Checked table constantly.

Food and Beverage Critique

Food was amazing, it tasted very good.

We ordered two taco salads, one with beef, the other with chicken.

Good portion, I would say it was actually big.

The temperature of the food was fine.

Well presented.

Restrooms

Odor free

Clean

Soap dispensers working properly

The floor was very clean

Trash cans need to be put in each cubicle

Prices

A little expensive compared to what is expected.

Drinks are $6.45 for juices and lemonade which I consider are actually expensive.

Tip was not included on the bill, it was optional.

Best and Worst Points

Good Points Could Improve

Service was excellent Prices are too high

Food tasted very good Parking directions before entering the

building are not clear

Staff was very friendly Find a way to make the tables and in general the restaurant look more sophisticated

General Opinion

Even though I consider the prices are actually high I would go back because of the service. Servers and general staff were friendly and were constantly making sure our dinner was fine.

The restaurant was clean and as I finished eating the busboys promptly took away the dirty plates and brought more water to the table.