supervisory skill development · current skills, and identify training to address areas for...

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SECURITyAVIATIONTRUCKING

GROW YOUR TALENT

DiscOvER ThE sUpERvisORY skiLLs fRAmEWORk

AssEss UsiNG skiLLs chEckLisTs

ExpLORE TRAiNiNG OpTiONs iN Bc

cONTAcT TRAiNiNG pROviDERs fOR mORE iNfO

SuperviSory Skill DevelopmentREsOURcE GUiDE

This Guide is a practical resource to help Asia Pacific Gateway employers develop their supervisors. The Asia Pacific Gateway focuses on the construction, marine, rail, trucking, aviation and security sectors.

This Guide is for you, if you are: •Anemployerormanagertaskedwith: - Assessing a potential new supervisor, or - Developing the skills of your current and/or potential supervisors, •Acurrentsupervisorinterestedinupgradingyourskills, •Interestedinbecomingasupervisorandneedtoknowwhatittakes.

ThisGuidewillassistyoutobetterunderstandthekeyskillsasupervisorshouldhave,assesscurrent skills, and identify training to address areas for development.

Byworkingthroughthesections,youwillbeabletotakeactiononsupervisorydevelopment.

ThisGuidewasdevelopedbytheAsiaPacificGatewaySkillsTable(TheSkillsTable)throughresearchandconsultationwithemployeesandemployersintheAsiaPacificGatewaysectors.TheSkillsTablebringslabour,businessandeducationinstitutionstogethertodevelopproactive,project-basedsolutionstomeetemployers’human resource needs. For more information, visit www.apgst.ca.

ContentforthispublicationwasdevelopedbyLifeStrategiesLtd.

Whileeffortshavebeenmadetoensuretheaccuracyofinformationcontainedinthedocument,itisimportanttonotethattheinformationissubjecttochangeandthatthisisnotanexhaustivelistofrelevantresources.Theinformation contained in this Guide is provided “as is” and is intended for informational use only, without warranty, expressedorimplied.

PDFversionwithhyperlinksofthisResourceGuideisavailablefrom:www.hrwire.ca.

For additional copies of this Guide contact: [email protected] or 604 684 1471.

©AsiaPacificGatewaySkillsTable,2011

ABOUT This GUiDE

http://www.apgst.ca

http://www.hrwire.ca

mailto:[email protected]

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UsiNG This GUiDE fiNDiNG WhAT YOU NEED

Section 1

Supervisory Skills Overview p.5

Section 2 Supervisory Skills Checklists p.11

Managing Self p.14

Managing Others p.16

Managing Systems p.22

Section 3

List of Training Options in BC p.31

Courses - Managing Self p.34

Courses - Managing Others p.50

Courses - Managing Systems p.104

Programs - Managing SOS p.144

Section 4

Directory of Training Providers p.167

SteP

Discover the skills a supervisor needsRead the supervisory skills overview for a summary of skills a supervisor needs to understand, perform and master to work efficiently and effectively.

SteP Assess supervisory skills Complete checklists to assess the knowledge, skillsandabilities(KSAs)ofacurrentorpotentialsupervisor. Identify skill gaps that could use further training and development.

SteP Explore training optionsSearch for training that addresses the skill gaps or areas of development.

SteP

Contact training providersUse the directory for quick access to contact information for the training providers in the Guide.

1Discover the skills a supervisor needs

Managing Self

Managing Others

Managing Systems

sUpERvisORY skiLLs OvERviEW

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Section 1

6 sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

Managing Systems

Managing Others

Managing Self

Managing Self

Managing Others

Managing Systems

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Section 1 providesanoverviewofthefoundationalskillsrequiredbysupervisors.Thisoverviewispresented through a supervisory skills framework.

Thesupervisoryskillsframeworkisorganizedintothreemajorsections:


Agoodsupervisorneedstohavetheabilitytomanagehis or her own work and communicate effectively -

managing Self. This forms an essential foundation forothersupervisoryrolesandresponsibilities.

Next,agoodsupervisorhasstrongpeople skills - managing others.Thisabilitytorelate

welltoothersandgaintheirrespect,combinedwith strengths in motivating, coaching and managing

employeesareadditionalbuildingblocksforsupervisory success.

With these skills in place, a good supervisor is ready to develop the necessaryknowledge,skillsandabilitiestoeffectivelynavigateandmanage

organizational systems and enhance employee productivity and performance - managing Systems. Supervisors also have a role to play in overseeing

legal requirements, health and safety policies, and quality and asset management systems.

Thesethreeinterlockingpiecesworktogethertoensurethatsupervisorshavethetoolboxtomaximizeresourcesandleadtheirteamstobesafe,productive,andefficient.

7 SeCtion 1: sUpERvisORY skiLLs OvERviEW

1 Discover the skills a supervisor needs SteP

Turn to page 8 and 9 to see a graphical representation of the supervisor skills framework that includes an outline of the 60 specific skill areas.

AdetaileddescriptionofeachskillareacanbefoundinthechecklistslocatedinSection2ofthisGuide.

The three sections - managing Self, managing others, managing Systems - are divided into nine sub-sections,whicharethenfurtherdividedinto60specificskillareas:

1. Organization and Productivity

2.WritingandCommunication

3. Interpersonal Relationships

4. Human Resource Management

5. Legal/Legislative Considerations

6. Health and Safety

7. Productivity and Performance

8. Quality Management

9. Asset Management



HigHligHts of tHe framework

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2.1.8Motivating People

2.2.8Recognizing, Reporting and Handling Complaints

2.1.9Managing Employee Relationships

2.2.9Promoting Respect in the Workplace

2.1.10SolvingProblemsand Making Decisions

2.2.10Managing Employee Documentation

3.2.8Reporting,Conductingand Recording Incident Investigations

3.2.9UnderstandingReturnto Work and Modified Work Programs

3.2.1Controlling Access toJobsite

3.2.2Ensuring a Safe Workplace

3.2.3Following Safe Work Practices and Procedures

3.4 Quality Management

3.3 Productivity and Performance

3.5 Asset Management

3.2 Health and Safety

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complete checklist: 1.1.1 - 1.2.3 / Pages 14-15



1.1 organization and Productivity

2.1 interpersonal Relationships

2.2 Human Resources Management

1.1.1 Managing Time

1.1.2Handling Multiple Tasks

1.2.1Preparing and Writing Documents

1.1.3 Delegating Tasks

3.3.1 Managing Company Expectations

3.3.2MaximizingandMonitoringWorker Performance

3.3.3 Communicating through Shift Transitions

3.4.1 Understanding ISO Standards

3.4.2Implementing Quality Management Plans

3.4.3 Completing Quality Inspections

3.5.1 Inspecting and Maintaining Equipment & Infrastructure

3.5.2Managing and Tracking Tools and Equipment

3.5.3 Controlling Loss

2.1.1Communicating Effectively

2.2.1Interviewing Effectively

2.1.2Recognizing/Resolving Conflict

2.2.2Conducting New Worker Orientations

2.1.3Handling Customer Relations

2.2.3AdministeringTraining,Development and/or Apprenticeship Programs

3.1.1 FollowingLabourStandardsand Laws

3.1.2Following Worker Safety Regulations

3.1.3 Applying Standards, By-Laws, Regulations, Codes & Manufacturers’Specifications

3.1 Legal / Legislativeconsiderations

1.2 Writing and communication

1.2.2Communicating Over the Phone

1.2.3Making Presentations

9 SeCtion 1: sUpERvisORY skiLLs OvERviEW

1 Discover the skills a supervisor needs SteP

The skills identified here are generally recognized as relevant for all supervisors in Gateway organizations, regardlessofsector(i.e.,Construction,Marine,Rail,Trucking,Aviation,Security).

In addition to the skills identified here, each sector will also have specific technical requirements that supervisors need to master.

1.1.4 Working with Computers

1.1.5 Understanding Math and Finance Basics

2.1.4Building Trust in Relationships

2.2.4ConductingPerformanceEvaluations, Providing Feedback&Improvement

2.1.11Training Effectively

2.2.11RecognizingRolesandResponsibilitiesin the Organization

2.1.5Building and Strengthening Teams

2.2.5Enforcing Workplace Rules and Policies

2.1.12Conducting Effective Crew Meetings

2.1.6Leading Effectively

2.2.6Understanding Progressive Discipline

2.1.13Managing Change

2.1.7Coaching and Mentoring

2.2.7Following theGrievance Process

3.4.4 Reporting Damage

3.3.4 ImplementingProcess Improvements

3.3.5 ManagingProjects

3.1.4 Adhering to EnvironmentalResponsibilitiesand Reducing Impact

3.1.5 Adhering to Emission Control Regulations

3.1.6 Adhering to Vehicle Inspection Requirements

3.1.7 Complying with the Personal Information ProtectionAct(PIPA)

3.2.4Orienting New Employees to Safety Procedures

3.2.5ImplementingInjuryPrevention Programs

3.2.6Responding to Site Emergency

3.2.7Following First Aid Procedures and Administration

Section 2

sUpERvisORY skiLLs chEckLisTs

Managing Self p.14

Managing Others p.16

Managing Systems p.22

2 Assess supervisory skills SteP

13SeCtion 2: sUpERvisORY skiLLs chEckLisTs

Section 2 includes checklists that are designed to identify supervisory strengths, as well as areas of development or skill gaps.

Within each of the 60 skill areas, a description of specific knowledge, skillsandabilities(KSAs)hasbeenprovided,identifyingattributesthata supervisor needs to work efficiently and effectively. Provided in a checklistformat,everyKSAcanberatedCanDo,Can’tDoorNotSure.

This section is a useful tool for managers assessing potential supervisors or evaluating the capacity of supervisors who are already in place. This tool is also helpful for individuals interested in evaluating theirownreadinessforsupervisoryresponsibilities,preparingforapromotion or interested in further developing their supervisory skills.

Onceskillgapsareidentifiedthroughthesechecklists(i.e.,“Can’tDo”or“NotSure”),turntoSection3tofindrelevanttrainingoptions.




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1.1 ORGANIzATION AND PRODUCTIVITy Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure1.1.1 Managing Time

• Understand the concept of time management ° ° °• Understand what is of importance and urgent when setting priorities ° ° °• Learn how to differentiate priorities from non-priorities ° ° °• Find ways to use time more effectively ° ° °• Understand time wasters and how to reduce or eliminate them ° ° °

For courses to develop skill area 1.1.1 go to pages 34-35

1.1.2Handling Multiple Tasks

• Useschedules,projectplans,listsandreminderstomoveprojectsforward effectively ° ° °

• Prioritize multiple tasks ° ° °• Determine scope of tasks and what resources are needed to

complete tasks ° ° °• Manage conflicting demands ° ° °


1.1.3 Delegating Tasks

• Understandtheconceptsofdelegationandaccountability ° ° °• Identifythetypesoftasksthatcanbedelegated ° ° °• Learn how to delegate effectively ° ° °• Manage priorities of delegated tasks ° ° °• Implement strategies to monitor progress ° ° °


1.1.4Working with Computers

• Understandthebasicfunctionsofcomputers:input,processing,output, storage ° ° °

• Understandthedifferencebetweenhardwareandsoftware ° ° °• Understandorganization’sandindividuals’communicationrequirementsandpreferences(e.g.,email,text) ° ° °

• UsetheInternetorthecompany’sIntranet ° ° °• UseproductivitysoftwaresuchasMSWord,Excel,PowerPoint ° ° °• Usescanners,printers,photocopiersandremovablestoragedevices(e.g.,USBdrives) ° ° °

• Ensure security of confidential data ° ° °For courses to develop skill area 1.1.4 go to pages 36-42

15SeCtion 2: sUpERvisORY skiLLs chEckLisTs

2Assess supervisory skills SteP

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Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure1.1.5 Understanding Math and Finance Basics

• Recognizehowasupervisorcanimpactthecompany’sbottomline ° ° °• Demonstratebasicmathskills(e.g.,countaccurately,estimate,roundoff,add,subtract,multiply,divide) ° ° °

• Understandbasicfinancialconcepts(e.g.,income,fixedandvariableexpenses,profit,taxes) ° ° °

• Usecommonmeasurementtools(e.g.,ruler,thermometer) ° ° °• Estimate cost, time and materials required to complete tasks ° ° °• Calculate costs for workers and equipment using variety of hourly and

daily rates ° ° °For courses to develop skill area 1.1.5 go to pages 42-45

1.2 WRITINGANDCOMMUNICATIONSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure1.2.1Preparing and Writing Documents

• Understandtheelementsofgoodwriting(e.g.,spelling,grammar,style) ° ° °

• Researchsubjectmatterandgatherinformation ° ° °• Understand plagiarism and how to avoid it; respect copyrights ° ° °• Identify target audience, purpose and type of document ° ° °• Provide reference sources to support key points ° ° °• Keep work-related writing clear, concise and consistent ° ° °


1.2.2Communicating Over the Phone

• Understandthecomponentsofeffectiveverbalcommunication ° ° °• Answer phone calls promptly and speak professionally ° ° °• Identify caller needs and ask for clarification when necessary ° ° °• Listen intently to caller requests and respond/redirect appropriately ° ° °• Recapwhatwasdiscussedbeforeconcludingcall ° ° °

For courses to develop skill area 1.2.2 go to page 47

1.2.3Making Presentations

• Knowthesubjectmatter ° ° °• Identify and analyze the audience ° ° °• Plan the presentation format and delivery method to suit the audience ° ° °• Use effective visual aids to increase understanding of key points ° ° °• Understand various techniques to engage the audience ° ° °• Seek audience input and deal with challenging questions ° ° °• Evaluate the presentation ° ° °


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sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

2.1INTERPERSONALRELATIONShIPSSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.1.1Communicating Effectively

• Connectwithothersbyfindingsomethingincommon ° ° °• Write and speak clearly and concisely ° ° °• Identify key points quickly ° ° °• Listen actively; invite employees to share suggestions and concerns ° ° °• Paraphrase and clarify that you understand correctly ° ° °• Recognize impact of cultural and language diversity in communication ° ° °


2.1.2Recognizing/Resolving Conflict

• Identify conflicts in a timely manner ° ° °• Resolveworkproblemsastheyarise ° ° °• Proactively work to avoid future conflicts ° ° °


2.1.3Handling Customer Relations

• Identifyinternaland/orexternalcustomers ° ° °• Findandrecognizenewbusinessopportunities ° ° °• Determine and analyze customer needs ° ° °• Establishfeedbackandcomplaintprocesses ° ° °• Determineeffectiveinboundandoutboundcommunicationmethods(e.g.,in-person,phone,email) ° ° °

• Monitorandevaluatecustomerrelationsmanagement(CRM)processes ° ° °


2.1.4Building Trust in Relationships

• Demonstrateacaringattitudetowardsbusinessrelationships(staff,customersandstakeholders) ° ° °

• Communicate and share perspectives truthfully and openly ° ° °• Ensureyourcommitmentsarecarriedout-dowhatyousayyou’lldo ° ° °• Stay calm even in stressful situations ° ° °• Demonstrate trust and appreciation to others to earn their respect ° ° °


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SeCtion 2: sUpERvisORY skiLLs chEckLisTs

Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.1.5Building and Strengthening Teams

• Identify rationale for forming a team ° ° °• Determineteamstructure,membersandroles ° ° °• Establishteam’sprimarypurposeandstrategy ° ° °• Ensure team has support of upper management ° ° °• Recognizethestrengthsandweaknessesofeachteammember ° ° °• Encourageusingstrengthsofallteammembers ° ° °• Ensureaccountabilityofteammembersforteamfunctioningand

performance ° ° °• Support and reward team efforts ° ° °


2.1.6Leading Effectively

• Identify and understand your personal leadership style ° ° °• Adapt approach as necessary to fit the situation or person ° ° °• Identifycharacteristicsofagoodleader(e.g.,fairness,consistency,open-mindedness) ° ° °

• Understand your role as a supervisor ° ° °• Leadbydemonstratingbestpractices ° ° °


2.1.7Coaching and Mentoring

• Understandthedifferencebetweencoachingandmentoring ° ° °• Determine when to coach vs. mentor ° ° °• Explorechallengesorissuesrequiringattention ° ° °• Developemployeegoalsandcollaborativelyprepareactionplans ° ° °• Monitor progress of coaching or mentoring activities ° ° °


2.1.8Motivating People

• Understandthebasicsofmotivation ° ° °• Identifyintrinsicandexternalmotivationfactorsandwhentouse

each ° ° °• Discuss the value of recognition or award systems ° ° °• Implement motivation techniques in the workplace ° ° °• Provideopportunitiesforemployeestocontributeideasand

recommendations ° ° °• Evaluate impact of motivational techniques on employee performance ° ° °


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2.1INTERPERSONALRELATIONShIPS(CONTINUED)Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.1.9Managing Employee Relationships

• Understand employee relations ° ° °• Foster employee loyalty ° ° °• Adoptstrategiestobecomeanattractiveplacetowork(i.e.,"EmployerofChoice") ° ° °

• Address challenges with employees clearly, respectfully and promptly ° ° °For courses to develop skill area 2.1.9 go to pages 80-81

2.1.10SolvingProblemsandMaking Decisions

• Understanddifferentapproachestoproblem-solvinganddecision-making ° ° °

• Identify and use appropriate analytical tools and methods ° ° °• Seek different points of view to assess the situation and to identify

sources of factual data ° ° °• Understandthe4phasesoffact-baseddecision-making(i.e.,measurement,analysis,insight,action) ° ° °

• Use appropriate tools to help with the decision-making process ° ° °• Evaluateeffectivenessandtheresultsobtained ° ° °


2.1.11Training Effectively

• Identify training goals through an assessment of the employee and company's needs ° ° °

• Understand the concepts and formats of lesson planning ° ° °• Understand adult learners and preferred learning styles ° ° °• Apply various presentation methodologies ° ° °• Evaluate training and follow-up ° ° °


2.1.12Conducting Effective Crew Meetings

• Determine purpose, date and time of meeting ° ° °• Prepare agenda and attendee list ° ° °• Establishattendeeroles(e.g.,note-taker)andgroundrules ° ° °• Keep meeting on task and stick to timelines ° ° °• Encourage participation and discussion from attendees ° ° °• Assign post-meeting action items and deadlines to appropriate

attendees ° ° °• Evaluate the meeting ° ° °• Post/distributemeetingminutespromptly ° ° °• Follow up on task deadlines ° ° °


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2.1.13Managing Change

• Workwithteamtoimplementnewpoliciesormandatescausedbychange ° ° °

• Be a positive role model to the team; demonstrate support for the change ° ° °

• Recognize resistance to change and manage it successfully ° ° °• Closely monitor and follow up on newly implemented mandates/

policies ° ° °For courses to develop skill area 2.1.13 go to pages 87-88

2.2hUMANRESOURCESMANAGEMENTSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.2.1Interviewing Effectively

• Prepareinadvancebyreviewingapplicant’sresumeandcoverletter ° ° °• Determinethetypeofinterview(e.g.,1-1,group,panel,stress,lunch) ° ° °• Develop a series of standard questions; ask all applicants the same behaviouralandsituationalquestions ° ° °

• Establishanappropriatetone;listenintentlyandclarifyresponsesasnecessary ° ° °

• Provideapplicantwithdetailsofnextsteps ° ° °• Completeorrequestbackground/referencechecks,asnecessary ° ° °• Testapplicant’sskills,ifnecessary ° ° °• Complete documentation of interview as required ° ° °


2.2.2Conducting New Worker Orientations

• Understand the value of conducting orientations for new workers ° ° °• Provideabigpictureoverviewandexplainhowtheemployee'srole

fits into the company's vision ° ° °• Explainkeycomponentsofjobduties,jobsafety,basicrules,compensationandbenefits,andanypaperworkincludedintheorientation

° ° °• Demonstrate key duties for new worker to perform successfully ° ° °


2.2.3Administering Training, Development and/or Apprenticeship Programs

• Identifysupervisor’sroleinadministeringworkerprograms ° ° °• Determine employee need for training, development or apprenticeship

programs ° ° °• Assist employee to develop a personal learning plan ° ° °• Review learning plan and development goals with employee ° ° °• Identify appropriate training or apprenticeship program ° ° °• Provideon/off-the-jobtrainingtodevelopemployeecompetencies ° ° °• Providecoachingormentoringtosupporttheemployee’slearning ° ° °• Follow-up with employee and monitor progress of training ° ° °


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2.2hUMANRESOURCESMANAGEMENT(CONTINUED)Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.2.4Conducting Performance Evaluations, Providing Feedback,andTakingSteps for Improvement

• Identify importance of performance evaluations ° ° °• Adhere to performance standards and regular monitoring periods ° ° °• Prepare documentation and plan structure of meeting with employee ° ° °• Identify and praise employee strengths ° ° °• Address issues respectfully; avoid discrimination ° ° °• Providefeedbacktoenhanceemployeeperformance ° ° °• Establishemployeeimprovementgoals ° ° °• Conduct fair evaluations; report on performance to management, as

required ° ° °For courses to develop skill area 2.2.4 go to pages 93-96

2.2.5Enforcing Workplace Rules and Policies

• Understand provincial and federal workplace regulations ° ° °• Recognize the value of workplace rules and policies ° ° °• Understand the consequences of rule or regulation violations ° ° °• Inform all workers of company rules and workplace regulations ° ° °• Implement policies and respond quickly when enforcement is

required ° ° °For courses to develop skill area 2.2.5 go to page 97

2.2.6Understanding Progressive Discipline

• Understandrationalefordiscipline(e.g.,incompetence,misconduct) ° ° °• Communicateexpectationsregardingperformance;providerelevant

supervision, training and instruction ° ° °• Informemployeesofthefourstagesofprogressivediscipline(i.e.,verbalwarning,writtenwarning,suspension,termination) ° ° °

• Clarify which performance issues lead directly to dismissal instead of progressive discipline ° ° °

• Collectanddocumentaccurate,relevantinformationabouttheissue ° ° °For courses to develop skill area 2.2.6 go to pages 98-99

2.2.7Following the Grievance Process

• Identify the types of grievances ° ° °• Identify the common causes of grievances ° ° °• Understand the role of the employee and the union representative ° ° °• Understandtheroleofasupervisorbefore,duringandaftera

grievance is filed ° ° °• Understandcompanypoliciesregardinggrievancesandarbitration

processes ° ° °For courses to develop skill area 2.2.7 go to pages 98-99

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Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure2.2.8Recognizing, Reporting and Handling Complaints

• Define what constitutes a “complaint” ° ° °• Identify the common causes of complaints and how to avoid them ° ° °• Understandyourroleassupervisorbefore,duringandaftera

complaint is filed ° ° °• Follow necessary steps to properly handle a complaint ° ° °


2.2.9Promoting Respect in the Workplace

• Identify what makes a workplace respectful and healthy ° ° °• Contributetoaworkplacethatembracesdiversity ° ° °• Bearolemodelforrespectfulbehaviour ° ° °• Anticipate potential challenges in a workplace with diverse

employees ° ° °• Enforcea“notolerance”policyforharassment,bullying,put-downsandothercommontypesofdisrespectfulbehaviour ° ° °

• Establishopen/safecommunicationchannelsforreportingdisrespectfulbehaviourintheworkplace ° ° °


2.2.10Managing Employee Documentation

• Understand how to set up and maintain an employee file ° ° °• Knowbasicfilingprocedures ° ° °• UnderstandPersonalInformationProtectionAct(PIPA)principles ° ° °• Maintain security and privacy of confidential employee files ° ° °


2.2.11Recognizing Roles and ResponsibilitiesWithinthe Organization

• Know the various roles within the organization and related responsibilities ° ° °

• Understanding appropriate reporting hierarchy ° ° °• Recognizelimitstoresponsibilityandwhentoseeksupervisionor

refer to a manager ° ° °For courses to develop skill area 2.2.11 go to pages 102-103

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3.1 LEGAL / LEGISLATIVE CONSIDERATIONSSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.1.1 FollowingLabourStandards and Laws

(CanadaandBC)

• Understandthebasicsofindustrialrelations(e.g.,certificationofunions,collectivebargaining) ° ° °

• Understand employment standards legislation in Canada and BC (e.g.,overtime,minimumwage,terminationofemployment) ° ° °

• BeabletocommunicateBCandCanadianLabourStandardsandLaws to staff ° ° °

• Know where to locate information ° ° °• Stay up-to-date with changes ° ° °


3.1.2Following Worker Safety Regulations

• Understand relevant Occupational Health and Safety regulations (WorkSafeBCandFederal,ifapplicable) ° ° °

• KnowrightsandresponsibilitiesoftheemployeeandemployerasspecifiedbyWorkSafeBC ° ° °

• Know when an employee has the right to refuse work and how to effectively resolve the situation ° ° °

• Know where to locate information ° ° °• Stay up-to-date with changes ° ° °• Monitor work site for worker compliance ° ° °


3.1.3 Applying Workplace Standards, By-Laws, Regulations, Codes and Manufacturers’Specifications

• Understand and communicate workplace-relevant standards, by-laws,regulationsandcodestoworkers ° ° °

• Ensureuseofequipmentandresourcesadherestomanufacturers’specifications ° ° °

• Understand and comply with Workplace Hazardous Materials InformationSystem(WhMIS)andTransportationofDangerousGoodsstandards

° ° °• Keep up-to-date with regulatory changes, communicating them to

employees when necessary ° ° °• Monitor workplace for compliance ° ° °


3.1.4 Adhering to Environmental ResponsibilitiesandReducing Environmental Impact

• Understand the need for managing environmental risk and promoting environmentallyresponsibleworkplaces ° ° °

• Be aware of relevant, current legislation governing environmental responsibilities ° ° °

• Ensure that policies and guidelines within the workplace promote environmentallysustainablepractices ° ° °

• Minimize waste and environmental impacts ° ° °• Educatestaffaboutenvironmentallyresponsiblepractices ° ° °• Monitor compliance ° ° °


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Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.1.5 Adhering to Emission Control Regulations

• Understand purpose and relevant scope of the Canadian Environmental Protection Act, Environmental Management Act, Motor Vehicle Emissions Control Warranty Regulation, and related regulations

° ° °

• Understand relevant municipal emissions requirements ° ° °• Stay up-to-date with changes ° ° °• Monitor compliance ° ° °


3.1.6 Adhering to Vehicle Inspection Requirements

• Understand the purpose and scope of the Vehicle Inspection Program ° ° °• Identifywhichvehiclesaresubjecttomandatoryinspectionsand

ensure inspections are completed ° ° °• Knowtheprocedureforobtainingvehicleinspections ° ° °• Know the procedure when vehicles fail inspections ° ° °• Stay up-to-date with changes ° ° °• Monitor compliance ° ° °


3.1.7 Complying with the Personal Information Protection Act (PIPA)

• Understand the purpose and scope of PIPA ° ° °• Identify which sections of the Act affect your company ° ° °• Collect and store personal information in accordance with the Act ° ° °• Respectandmaintaintheprivacyofindividualsforwhomyou’ve

collected/stored information ° ° °• Discloseinformation,asrequiredbytheAct,inatimelyandcomplete

manner ° ° °• Facilitateaccesstoappropriateinformationbyreportingclearlyand

completely ° ° °• Know where to locate information and stay up-to-date with changes ° ° °• Periodically audit for compliance ° ° °


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3.2hEALThANDSAFETySkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not SureA: Prevention3.2.1Controlling Access to Jobsite

• Implementandmonitorproceduresforcontrollingaccesstojobsites ° ° °• Ensure only proper personnel are permitted access ° ° °


3.2.2Ensuring a Safe Workplace

• Describeessentialelementsandpurposeofhealthandsafetyprogram ° ° °

• Inspectjobsiteforhazards/risksandtakeappropriateresponseprocedures if necessary ° ° °

• Understand the safe operation and maintenance of tools and equipment ° ° °

• Provide safeguards to protect workers from hazards and ensure they are working properly ° ° °

• Ensureemployeesknowjob-specificsafetyresponsibilitiesandmonitor compliance ° ° °

• Resist pressures to compromise safety standards ° ° °For courses to develop skill area 3.2.2 go to pages 117-122

3.2.3Following Safe Work Practices and Procedures

• Assessjobtasksandcommunicatesafeworkpracticesandprocedures to employees ° ° °

• Provide training to employees on safe work practices and procedures ° ° °• Monitor for compliance ° ° °• Correct non-compliance and identify training gaps of staff, if any ° ° °• Identify and stay up-to-date on the necessary safety training for

employees ° ° °• Supportandpromoteasafeworkenvironmentthroughleadingbyexample ° ° °

• Recognizeindicationsofilliteracyorlanguagebarriersandtheirpotential impact on safety ° ° °

• Understandthevarioussafetymanagementauditsystemsavailable(e.g.,ISO,OhSAS,COR-CertificateofRecognition)andhowtheycanenhance workplace safety

° ° °For courses to develop skill area 3.2.3 go to pages 117-122

3.2.4Orientating New Employees to Safety Procedures

• Inform new employees of workplace policies/procedures, and the consequences of non-compliance ° ° °

• Provide a tour of the work site, including the identification of safety equipment, first aid supplies and evacuation routes ° ° °

• Informnewworkersoftheirrights/responsibilities ° ° °• Instruct new employees in safe use/operation of equipment ° ° °• Informnewemployeesaboutjobhazards ° ° °• Monitor new employees carefully for safety compliance and provide

training where necessary ° ° °For courses to develop skill area 3.2.4 go to pages 117-122

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Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.2.5ImplementingInjuryPrevention Programs

• Understandthecomponentsofaninjurypreventionprogram ° ° °• Implementinjurypreventionprogramsandsafeguardsonidentified

issues in the workplace ° ° °• Ensureemployeesareinformedofinjurypreventionprograms ° ° °• Promotesafetytopreventinjuries ° ° °


B: Response3.2.6Responding to Site Emergency

• Ensuresiteemergencyproceduresareinplaceandunderstoodbyallstaff(on-siteandoff-site) ° ° °

• Respond immediately to site emergencies following designated procedures ° ° °

• Contact appropriate emergency personnel ° ° °For courses to develop skill area 3.2.6 go to pages 125-126

3.2.7Following First Aid Procedures and Administration

• Ensurefirstaidproceduresareinplaceandunderstoodbyallstaff(on-siteandoff-site) ° ° °

• Identifyqualifiedfirstaidattendant(s)andensuretheirtrainingisup-to-date ° ° °

• Ensurefirstaidpersonnelareon-siteasrequiredbysafetyregulation(s) ° ° °

• Ensureappropriatefirstaidequipmentisavailableandinworkingorder ° ° °

• Follow designated first aid procedures/administration ° ° °• Comply with reporting requirements ° ° °


3.2.8Reporting, Conducting and Recording Incident Investigations

• Report any incidents in a timely manner to the appropriate departments, divisions and associations ° ° °

• Identify the appropriate level of investigation that is required for the incident ° ° °

• Follow appropriate incident investigation and reporting procedures ° ° °• Obtainandrecordallnecessaryinformation ° ° °• Presentconclusionsinacompleteandunbiasedmanner ° ° °• Debriefwithstaffaftertheincident/emergency ° ° °


3.2.9Understanding Return to Work and Modified Work Programs

• Understandandrespectinjuredemployeelimitations ° ° °• Workwithemployee(andrelevantspecialists,asrequired)tocreate

return to work and modified work programs ° ° °• Monitor progress ° ° °• Comply with reporting requirements ° ° °


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3.3 PRODUCTIVITy AND PERFORMANCESkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.3.1 Managing Company Expectations

• Identifycommonexpectationsoftheorganization ° ° °• Understandthebusinessgoalsofthecompany ° ° °• Understand how management measures performance ° ° °• Understand and effectively use performance management tools (e.g.,balancedscorecard) ° ° °

• Discussanygapsbetweenmanagementexpectationsandperformance ° ° °

• Discussunrealisticexpectationswithyourmanager ° ° °For courses to develop skill area 3.3.1 go to page 132

3.3.2MaximizingandMonitoring Worker Performance

• Establishgoalsandbenchmarks ° ° °• Communicateexpectationstoemployees ° ° °• Monitor progress closely ° ° °• Provide support, resources and/or training as required ° ° °• Clearlycommunicatefeedbackandappreciation,individuallyortoa

group ° ° °• Administer relevant incentive programs ° ° °


3.3.3 Communicating Through Shift Transitions

• Determinetypeofinformationtobecommunicatedatshifthand-over ° ° °• Ensureshifttransitionprocessisunderstoodbyemployees ° ° °• Implementshifttransitionprocedures(e.g.,notesinmailbox,completionofforms) ° ° °

• Communicateinaclear,readableandstandardizedformattoeliminate errors ° ° °


3.3.4 Implementing Process Improvements

• UnderstandandapplyaframeworkofProcessImprovement(e.g.,Plan–Do–Check–Actcycle) ° ° °

• Examinecurrentanddesiredstatestoidentifyopportunities ° ° °• Identifyrootcausesofprocessproblems ° ° °• Recommend process improvements to management ° ° °• Simplifyprocessesbyremovingunnecessarysteps ° ° °• Verify improvements were successful ° ° °


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Skill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.3.5 ManagingProjects

• Defineprojectscope,resources,andtimelines ° ° °• Understandandapplybasicprojectmanagement(PM)processes(i.e.,initiating,planning,executing,monitoring/controlling,closing) ° ° °

• UnderstandPMconstraints:scope,time,budgetandquality ° ° °• Identifyrolesandresponsibilities(e.g.,projectleader/manager) ° ° °• Adheretobudgets;appropriatelyreportpotentialcostoverrunsand

document requests for change ° ° °• UsePMtoolstomaximizecontrol ° ° °• Monitor progress and communicate thoroughly to all stakeholders ° ° °


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3.4 QUALITy MANAGEMENTSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.4.1 Understanding ISO Standards

(ISO-InternationalOrganization for Standardization)

• Understand the scope and development of ISO standards, particularly the ISO 9000 – Quality Management ° ° °

• Know how ISO standards can fulfil customer quality and regulatory requirements ° ° °

• Understand how ISO standards can enhance customer satisfaction and promote continuous improvement ° ° °

• Know where to access ISO information ° ° °For courses to develop skill area 3.4.1 go to pages 139-141

3.4.2Implementing Quality Management Plans

• Knowwhattypeofqualitycontrolinformationisnecessaryandbestmethod for collection ° ° °

• Develop a comprehensive quality management plan ° ° °• Implement quality management plan in the workplace ° ° °• Collect and record data for quality management purposes ° ° °• Report data in a clear and concise manner to appropriate individuals ° ° °• Enforce plan and monitor compliance ° ° °• Correct non-compliance and retrain staff, if necessary ° ° °


3.4.3 Completing Quality Inspections

• Recognizetheneedforwork-in-progressandend-of-projectqualityinspections ° ° °

• Communicate to employees the importance of maintaining quality ° ° °• Prepare employees for quality inspections ° ° °• Complete quality inspections as required ° ° °• Record, track and report outcomes of quality inspections ° ° °• Identify source of failure and take appropriate corrective actions ° ° °• Re-inspecttoensurecorrectionmeetsqualityexpectation ° ° °


3.4.4 Reporting Damage

• Ensure damage is reported to the appropriate individuals or organizations ° ° °

• Repair or replace damaged equipment in a timely manner ° ° °• Maintain an open dialogue to promote prompt reporting and repair of

damaged equipment ° ° °For courses to develop skill area 3.4.4 go to page 141

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3.5 ASSET MANAGEMENTSkill Areas KeyKnowledge,SkillsandAbilities(KSAs) Can Do Can’tDo Not Sure3.5.1 Inspecting and Maintaining Equipment and Infrastructure

• Recognize the importance of inspections and maintenance ° ° °• Ensure equipment and infrastructure maintenance checks are

scheduled and completed as required ° ° °• Ensure inspection personnel are appropriately trained and qualified to

carry out inspections ° ° °• Monitor and track inspections as required ° ° °


3.5.2Managing and Tracking Tools and Equipment

• Ensuretoolsandequipmentrequiredforthejobareavailableandingood working order ° ° °

• Implement systems to monitor and track usage of tools/equipment ° ° °• Use inventory control systems proactively ° ° °


3.5.3 Controlling Loss

• Understand principles of loss control ° ° °• Implement systems to monitor/minimize loss ° ° °• Ensure employees adhere to loss control practices (e.g.,signingouttools) ° ° °


3

Section 3

LisT Of TRAiNiNG OpTiONs iN Bc

Courses - Managing Self p.34

Courses - Managing Others p.50

Courses - Managing Systems p.104

Programs - Managing SOS p.144

Explore training options SteP

33SeCtion 3: LIST OF TRAINING OPTIONS IN BC

1.1 ORGANIzATION AND PRODUCTIVITy1.1.1 mANAGiNG TimE

TimE mANAGEmENTExaminestimemanagementskillsandprovidessolutionsformanagingwork,career,home,andfamilyintoday’sfast-pacedworkplace.Thisseminaroffersvaluableinsightfromexperiencedindustrytrainerstoreflectreal-lifesituationsandfocuseson challengeseveryoneencountersonaregularbasis.

ASSociAtion of PRofeSSionAL engineeRS AnD geoScientiStS of Bc

Tel: 604 430 8035Email: [email protected] Web:bit.ly/apegbc-events

$399 - $439 / 1 DAY / sEmiNAR / LOWER mAiNLANDsEcTOR: cONsTRUcTiON

COURSE NAME

HoW to ReAD tHe tRAining guiDe (SAMPLe):

NAME OF TRAINING PROVIDER

TRAINING PROVIDER CONTACT INFOFOR MORE INFO/TO REGISTER

RELATED SECTOR

COURSE DESCRIPTION

COST/LENGTH/ FORMAT/LOCATION

RELATEDSKILL AREA

PLeaSe nOTe:

» N/ArepresentsinformationthatwasnotavailablefortheGuide;pleasecontacttrainingproviderformoreinformation.

» ManywebsiteaddressesinthisGuidestartwithBIT.Ly/.BITLyhasbeenusedtoshortenwebsiteaddresseswheredirectcourselinksaretoolongtobelisted.Toaccessthemainwebsiteforeachtrainingprovider,pleaseseeSection4.

LisT Of TRAiNiNG OpTiONs iN Bc

Section 3 provides a list of training options, linking supervisory skill areas to courses and programs availablethroughoutBritishColumbia.

Thetrainingoptionsaresortedbyskillareafirst(i.e.,alltrainingrelatedtoTimeManagementislistedtogether),thenbytrainingproviderinalphabeticalorder.

Abriefdescriptionofeachcourseisprovided,alongwiththeapproximatecost,length,locationandcontactinformationforthetrainingprovider.Sometrainingissectorspecific,butmostisgeneric.Assomecoursesdevelop several skill areas, they are repeated in each relevant section. Also included is a listing of programs that canfurtherasupervisor’sdevelopment.

Thislistoftrainingoptionsisnotexhaustive,butdoesprovideyouastartingpoint.

Astrainingproviderscontinuetoadjusttheircourseofferings,thislistwillneverbeconsideredcompleteor100%accurate.CoursesandprogramshavebeenincludedinthisGuideandlinkedtovariousskillareasbasedonthecoursedescriptionandinformationavailableonthetrainingprovider'swebsite.

Ifyouareexperiencingdifficultiesorrequiremoreinformation,turntoSection4foralistoftrainingprovidersthatyou can contact directly for current information and advice.

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1.1 ORGANIzATION AND PRODUCTIVITy

1.1.1 mANAGiNG TimE

1.1.2 hANDLiNG mULTipLE TAsks

1.1.3 DELEGATiNG TAsks

TimE mANAGEmENTExaminestimemanagementskillsandprovidessolutionsformanagingwork,career,homeandfamilyintoday’sfast-pacedworkplace.Thisseminaroffersvaluableinsightfromexperiencedindustry trainers to reflect real-life situations and focuses on challenges everyone encounters on aregularbasis.




mANAGEmENT skiLLs fOR NEW sUpERvisOR AND mANAGERs (#31248)Equips participants with the proven supervisory and management techniques that can put into action immediately. Learn the tools to plan, organize, communicate and monitor effectively in everysituation.Interactiveexercisescovertopicssuchasmotivation,delegation,communication,performance management and management coaching.

cAnADiAn MAnAgeMent centRe

Tel:18772622519Email: [email protected]:bit.ly/cmc-mgmtskillsnew$2395 / 3 DAYs / cLAssROOm / vANcOUvER

sEcTOR: ALL

TimE mANAGEmENT (#32233)Providespracticaltechniquesforcontrollingtimeandmakingitamanageableresource.Directedforparticipantswhoarefindingthemselvesdoingmoreandenjoyingitless.Topicsincludehowtounderstandandreconciletheshiftingprioritiesoftheday,howtosay"no"tounreasonabledemands and create tools and techniques for effective multi-tasking.


Tel:18772622519Email: [email protected]:www.cmctraining.org/

time-management

$1995 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

iNDiviDUAL ExcELLENcE Introduces career-enhancing skills including goal setting, time management, and personal organization.Participantswilllearnhowtoimprovecreativeabilities,gainconfidencewithfinancial matters, and minimize conflict; provides an opportunity to develop a fulfilling career plan.

eD2go

See pg 171 for info on BC training providers offering this course:- College of New Caledonia- College of the Rockies- North Island College- Northern Lights College- Northwest Community College- Vancouver Island University

$119 - $199 / 6 WEEks / ONLiNE sEcTOR: ALL


http://bit.ly/apegbc-events

http://bit.ly/cmc-mgmtskillsnew

http://www.cmctraining.org/time-management



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3Explore training options SteP

SeCtion 3: LIST OF TRAINING OPTIONS IN BC

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TimE mANAGEmENT (cEBANA 841)Showshowtogetagriponpriorities,identifytimetraps,andmakeeveryminutecountbyusingpracticalplanningaids.Participantswilllearntocontroltheiruseoftime,makethebestuseofpersonal energy, and set priorities.

noRtHWeSt coMMunity coLLege

Tel:18772772288Web:bit.ly/ nwcctimemanagement

$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE, kiTimATsEcTOR: ALL

sTREss mANAGEmENT (cEBsNs 862)Introducesthenotionofstressanditseffectsonhealthandwell-being.Covershowtorecognizestress,identifybehaviourpatterns,andexaminethestagesofstress;alsointroducesvariouscopingskillsandstrategies.Stressintheworkplaceisexaminedtounderstandburn-outandfindthe right amount of stress.


Tel:18772772288Web:bit.ly/nwcc-

professionaldevelopment$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcEsEcTOR: ALL

mANAGiNG YOUR sTREss (cEhLTh 702)Exploresindividualandorganizationalsourcesofstressandresultingconsequences;possiblesolutions and concrete tactics that work in the real world are also introduced. Participants will learnstressmanagementtechniquesforbothpersonalandprofessionaluse.


Tel:18772772288Web:bit.ly/nwcc-

healthandwellness

N/A / 3 hOURs / cLAssROOm / pRiNcE RUpERTsEcTOR: ALL

pERsONAL pRODUcTiviTY WORkshOpUsesgroupdiscussion,videosandcaseanalysestoexploreproblemsandsolutionsinmanagingtime.Participantswilllearntocreateapersonalizedsystemthathelpsorganizeandbalancethemany demands on their time.

univeRSity of Bc - SAuDeR ScHooL of BuSineSS

Tel:6048228400Email: [email protected]:bit.ly/sauder-

personalproductivity


fiND TimE fOR REsULTs (LEAD 1114)Explorestimemanagementskillsbyusingpracticaltechniques,includinggoalandprioritysetting,task delegation, and productive meeting schedules. Develops ways to handle interruptions and understandself-motivation.Suitablefordailyapplicationinlife.

vAncouveR coMMunity coLLege

Tel: 604 443 8453 Web:bit.ly/vcc-timeforresults$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

http://bit.ly/nwcc-professionaldevelopment

http://bit.ly/nwcc-healthandwellness


http://bit.ly/sauder-personalproductivity

http://bit.ly/vcc-timeforresults

http://bit.ly/nwcctimemanagement

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1.1.4 WORkiNG WiTh cOmpUTERs

micROsOfT ExcEL 2010EnhancesbasicExcelskills,coursewillteachparticipantstodesignandformatspreadsheets,create charts, use functions and apply formulas.

cAPiLAno univeRSity

Tel: 604 984 4901Email: [email protected]:bit.ly/capilano-msoffice

$299 / 8 EvENiNGs / cLAssROOm / NORTh vANcOUvERsEcTOR: ALL

micROsOfT WORD 2010Extendsknowledgeandbuildconfidencewiththeworld'smostpopularword-processingprogram.Bytheend,participantswillbecreatingimpressiveletters,businesscards,graphs,charts,flyersandbrochureswithefficiencyandease.

cAPiLAno univeRSity

Tel: 604 984 4901Email: [email protected]:bit.ly/capilano-msoffice$299 / 8 EvENiNGs / cLAssROOm / NORTh vANcOUvER

sEcTOR: ALL

pOWERpOiNT BAsicsShows participants how to create slick presentations, apply template designs, format heading and text,insertclipart,createcharts,andaddanimationandtransitioneffects.

cAPiLAno univeRSity

Tel: 604 984 4901Email: [email protected]:bit.ly/capilano-msoffice

$99 / 1 DAY / cLAssROOm / NORTh vANcOUvERsEcTOR: ALL

EfficiENcY, pRODUcTiviTY, AND YOUR pc (micROsOfT OfficE)OfferswhatasmallbusinessneedsinordertogetresultsfromeveryinteractionwiththePC.Timeismoney,andknowledgeispower.PoweryourbusinesswiththeknowledgeofhowtomakemoremoneyinlesstimewithWord,Excel,PowerPointandOutlook.

cHAMBeR LeARning netWoRk

Tel:18776227442Web:bit.ly/cln-microsoftoffice

$495 / sELf-pAcED / sELf-sTUDY / ONLiNE sEcTOR: ALL

cOmpUTER BAsics – iNTRODUcTiON TO cOmpUTERsProvides an introduction to computers including how to create and use a filing system; terms such as “CPU,” “memory,” “disk,” “mega,” and “giga”; and concepts such as “network” and “operating system."Thisworkshopissuitablefornovicecomputerusers.

cHRiStiAn LABouR ASSociAtion of cAnADA

Tel:6048887220Email: [email protected]:bit.ly/clac

programsandcourses

$75 / 3 hOURs / cLAssROOm / LANGLEYsEcTOR: cONsTRUcTiON

ExcEL fOR BEGiNNERsIntroducesessentialExcelfunctionsincludingcreatingandformattingspreadsheets;calculatingwithformulasandfunctions;movingandcopyingcellsusingthemouseandclipboard;usingAutoSum and AutoFill functions; and moving, copying, renaming, and printing worksheets. This workshopincludeshelpfultipsandshortcutstomakeworkingwithExceleasy.



programsandcourses

$75 / 3 hOURs / cLAssROOm / LANGLEY$25 / sELf-pAcED / ONLiNE (cD TUTORiAL)sEcTOR: cONsTRUcTiON


http://bit.ly/clacprogramsandcourses




http://bit.ly/capilano-msoffice





http://bit.ly/cln-microsoftoffice

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OUTLOOk fOR BEGiNNERs Shows participants how to create, address, send, reply, forward, and print email messages; attach files to emails; save attachments; flag messages; create rules to manage email; develop contact anddistributionslists;andcreate,rename,andmovefolders.Thiscourseisledbyaninstructor.



programsandcourses


pOWERpOiNT fOR BEGiNNERs ProvidestipsandshortcutstoleveragePowerPoint’sbuilt-infeaturesallowinguserstoquicklycreate professional-looking presentations. Also offers tips on delivering presentations. This is an instructor-led workshop.


$75 / 3 hOURs / cLAssROOm / LANGLEY$25 / sELf-pAcED / ONLiNE (cD TUTORiAL) sEcTOR: cONsTRUcTiON


programsandcourses

WORD 2003 OR 2007 TUTORiAL CoversthebasicsofMicrosoftWordincludingcreating,editingandformattingtext;designingpage layout;enhancingdocuments;andprintingandpublishingdocuments.ThisisaCDtutorial.



programsandcourses

$25 / sELf-pAcED / ONLiNE sEcTOR: cONsTRUcTiON

iNTRODUcTiON TO micROsOfT ExcEL 2010 Covers how to efficiently set up formatted worksheets, write powerful formulas, and use the function wizard to automatically calculate statistics, loan payments, and future value. During this in-depthclass,tipsareexploredforsortingandanalyzingdata,designingcustomchartsandgraphs,creatingthree-dimensionalworkbooks,buildinglinksbetweenfiles,endowingworksheetswithdecision-makingcapabilities,andautomatingfrequently-repeatedtaskswithmacrosandbuttons.

eD2go


$119 - $199 / 6 WEEks / ONLiNEsEcTOR: ALL

iNTRODUcTiON TO micROsOfT WORD 2010 Provideshands-ontrainingonhowtoadd,movethrough,andedittext;movewordsfromonepartof a document to another; work on two or more documents at the same time; change the appearance of the document; use integrated grammar and spelling checker; and save, retrieve, copy, organize and print documents.

eD2go









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cOmpUTER BAsics 1: WiNDOWs AND fiLE mANAGEmENT (csfW 1051)Outlines how to unlock the hidden power of the personal computer with tips for configuring Windows to specific preferences and launching and managing programs. Participants will master essentialfilemanagementskillstoorganizedocumentsforefficientretrievalandback-up.

LAngARA coLLege

Tel:6043235927Email: [email protected]:bit.ly/langara-

computerbasics

$149 / 3 EvENiNGs / cLAssROOm / vANcOUvER sEcTOR: ALL

iNfORmATiON mANAGEmENT sYsTEms (GBsc 1005) Exploreshowtoobtain,processandcommunicatetheinformationneededtomakegooddecisions,solveproblemseffectively,andenhancebusinessperformance.Participantswilllearnhow to effectively use integrated office software and networked computer systems in a Windows environment.

LAngARA coLLege


businessmanagement$199 / 6 EvENiNGs / cLAssROOm / vANcOUvER sEcTOR: ALL

mANAGEmENT iNfORmATiON sYsTEms (BsAD 1090)Exploresthedifferenttypesofhardwareandsoftwarenecessaryforanorganization’seffectiveworkingenvironmentwhileintroducingwaystosuccessfullyobtainandprocessinformationtoenhancebusinessperformancebyintegratingnetworktopologies,files,anddatabasemethods.Participantswilllearntomakesounddecisionsandsolveproblemsbytakingacloserlookateachstep of the life cycles of information systems.

LAngARA coLLege


businessmanagement$595 / 13 EvENiNGs / cLAssROOm / vANcOUvERsEcTOR: ALL

micROsOfT OfficE (BsAD 1029)Outlines how to create professional and attractive documents with the Microsoft Office suite: Word(wordprocessing),Excel(spreadsheets),andPowerPoint(presentations).Thiscourseisappropriate for novice users and those who wish to improve their workflow.

LAngARA coLLege

Tel:6043235927Email: [email protected] Web:bit.ly/langara-

computerbasics

$495 / 12 EvENiNGs / cLAssROOm / vANcOUvER $495 / 6 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

TYpiNG/ kEYBOARDiNG 1 & 2 (csfW 2003)Increasestouch-typingspeedforwork,schoolorbusinessthroughindividualdrillsandexercises.CourseLevel1issuitableforbeginnersandthosewhowishtocontinuetoaLevel2course.

LAngARA coLLege


computerbasics

$199 / 6 EvENiNGs / cLAssROOm / vANcOUvERsEcTOR: ALL


http://bit.ly/langara-computerbasics


http://bit.ly/langara-businessmanagement







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WiNDOWs fiLE mANAGEmENT (csfW 2015)Facilitatesimprovedmanagementofcomputerfilesandfoldersbyexplaininghowtoorganize,find,retrieveandbackupfiles.ThiscoursewillbenefitbothbeginnerandexperiencedWindowsExploreruserswiththeabundanceoftipsandtricksoffered.

LAngARA coLLege

Tel:604.323.5927Email:[email protected] Web:bit.ly/langara-

computerbasics


ExcEL (2007) LEvEL 1 (cEcOmp 722), LEvEL 2 (cEcOmp 723), LEvEL 3 (cEcOmp 725)Level 1 covers how to create and use worksheets and charts; enter, edit and format information on theworksheet;buildsampleworksheets;printworksheets,andmore.Level2covershowtocreateandnamerangesofcells,sortalistofdata,formatcells,summarizeinformation,protectworksheets/workbooks,customizeprintingoptions,andmore.Level3examinesadvancedtopicsinExcel,includinghowtolinkworkbooks,consolidateinformationfromdifferentworksheets,createadatabase,createandusepivottables,andmore.


Tel:18772772288Web:bit.ly/nwcc-computerskills

$199 (EAch LEvEL) / 4 EvENiNGs (EAch LEvEL) / cLAssROOm / TERRAcE, hOUsTON, smiThERssEcTOR: ALL

iNTRO TO WiNDOWs (cEcOmp 745)FamiliarizesuserswithbasiccommandsandfunctionsoftheWindowsoperatingsystem.Skillsacquired include customizing the desktop; managing files, folders, and disks; working with Windows programs; and personalizing Windows. This course is a prerequisite for all Northwest Community College computer software courses.



$199 / 4 EvENiNGs / cLAssROOm / TERRAcE, kiTimATsEcTOR: ALL

micROsOfT OfficE 2010 EssENTiALs (cEcOmp 858) ReviewsMicrosoftOffice2010forintroductory-levelparticipants.Providesanin-depthexaminationofcomputerconceptsincludingcomponentsandcomputertypes,hardwareandsoftware, and computer security. Covers Windows XP, Windows Vista, and Windows 7, as well as Web2.0,includingcloudcomputing,socialnetworking,andthreadeddiscussions.



$675 / 14 EvENiNGs / cLAssROOm / TERRAcE, smiThERs sEcTOR: ALL

WORD (2007)LEvEL 1 (cEcOmp 749), LEvEL 2 (cEcOmp 750), LEvEL 3 (cEcOmp 752)Level1introducesthebasicfeaturesofMicrosoftWord.Userswillacquiretheskillstocreate,editandformatdocuments,moveandcopytext,understandfilemanagement,andmore.Level2covershowtoformatdocuments,workwithdocumenttemplates,useheadersandfooters,andperformsimplecalculations.CustomizationofWordisexplored.Level3covershowtocreateanindexandtableofcontents,setuppagelayout,workwithtextboxes,insertandformatgraphics,createandusefill-inandonlineforms,createcharts,andmore.



$199 (EAch LEvEL) / 4 EvENiNGs (EAch LEvEL) / cLAssROOm / TERRAcEsEcTOR: ALL



http://bit.ly/nwcc-computerskills




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WRiTiNG EffEcTivE EmAiL (cEBsNs 823)Emphasizes effective email communication including how to avoid workplace mistakes that could lead to lost sales, disgruntled customers, and financial losses due to carelessly written email correspondence. This course provides materials to guide the user in writing an effective and comprehensive email policy for their organization.


Tel:18772772288Web:bit.ly/nwcc-professional

development$109 / 1 DAY / cLAssROOm / TERRAcE sEcTOR: ALL

cOmpUTERs: kNOW YOUR cOmpUTER & WhAT iT cAN DOProvidesanintroductiontoworkingwithcomputersandhelpsparticipantsgetcomfortablewithoperating programs and organizing files. Organized in 4 modules: Module 1 - PC and Windows Basics,Module2-WindowsToolsandFiling,Module3-WorkingwithWindowsPrograms,Module4-OrganizingyourFiles.Modulesarefor"newbies"andtakingthemasaseriesisrecommended.

SeLkiRk coLLege

Tel:2503651282Email: [email protected]:selkirk.ca/ce/

$155 / 4 cLAssEs / cLAssROOm / GRAND fORks, NAkUsp, NELsONsEcTOR: ALL

WORD 2007 mODULEsIntroducesMicrosoftWord2007through4modules.Module1-IntroductiontoWord2007,workwithtextanddocuments.Module2-Manipulatingandeditingtext,formattingcharactersandparagraphs.Module3-Settingtabsandindents.Module4-Creatingheadersandfooters,preparingtoprint.ForthosewithlittleornoWordexperience,takingthemasaseriesisrecommended.

SeLkiRk coLLege

Tel:2503651282Email: [email protected]:selkirk.ca/ce/

$179 / 4 cLAssEs / cLAssROOm / NELsONsEcTOR: ALL

BUsiNEss DOcUmENT EfficiENciEs (AD192)Develops Microsoft Word skills, including speed and accuracy when creating electronic files and relevantbusinessdocuments.

SPRott-SHAW coMMunity coLLege

Tel: 604 310 4473Web:bit.ly/sprottshaw-office

concepts

N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

fOUNDATiONs Of TEchNOLOGiEs (AD001)Familiarizesparticipantswithbasiccomputerknowledgeandelectronicfilemanagement;strengthensworkingknowledgeoftheInternet,emailandkeyboarding.



concepts




http://selkirk.ca/ce/



http://bit.ly/sprottshaw-officeconcepts


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spREADshEET AppLicATiONs (AD121)DevelopsbasicMicrosoftExcelskillsincludinghowtoorganizeandanalyzeworksheetdataanduse formulas and functions.


Tel: 604 310 4473Web:bit.ly/sprottshaw-business

admin


WORD pROcEssiNG AppLicATiONs (AD111)Introduces Microsoft Word including how to edit and format documents in various layouts and use templates,styles,tablesandcharts.Thedesktoppublishingfeatureswillalsobediscussed.



concepts


DATABAsEs (ABTs 1230)Introduces and familiarizes participants with the concepts and applications of an electronic database.ThiscourseispartoftheAdministrativeAssistantCertificate.

tHoMPSon RiveRS univeRSity

Tel:2503715878Email: [email protected]:bit.ly/tru-adminassistantN/A / 31 hOURs / cLAssROOm / kAmLOOps

sEcTOR: ALL

iNTRODUcTiON TO cOmpUTERs (ABTs 1200)Introduces computers, the Internet and the Windows operating system as part of the Administrative Assistant Certificate. Essential terms and concepts, as well as file and disk management, are covered.



sEcTOR: ALL

spREADshEETs 1 (ABTs 1210)Familiarizes participants with the concepts, operation and applications of an electronic spreadsheet through hands-on training. Prepares participants to apply course knowledge to a businesssetting.ThiscourseispartoftheAdministrativeAssistantCertificate.



sEcTOR: ALL

WORD pROcEssiNG 1 UsiNG ms WORD (ABTs 1100)DevelopsbasicskillswithinMicrosoftWord;coverstheproperformatofdocumentssuchasletters and memos. This course is part of the Administrative Assistant Certificate.


Tel:2503715878Email: [email protected]:bit.ly/tru-adminassistant

N/A / 45 hOURs / cLAssROOm / kAmLOOpssEcTOR: ALL

http://bit.ly/sprottshaw-businessadmin



http://bit.ly/tru-adminassistant

mailto:abt%40tru.ca?subject=






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cOmpUTiNG cONcEpTsProvides participants with the practical and theoretical fundamentals of computing. As the first courseintheCBISprogram,ComputingConceptslaystheconceptualgroundworktobuildanunderstandingofinformationtechnologybyintroducinghardware,operatingsystems,productivitysoftware,basicwebsitedesignandnetworks.

univeRSity of victoRiA

Tel:2504724747Email: [email protected] Web:bit.ly/uvic-computing-

concept$595 / 1 sEmEsTER / cLAssROOm / vicTORiA$595 / 1 sEmEsTER / ONLiNEsEcTOR: ALL

1.1.5 UNDERsTANDiNG mATh AND fiNANcE BAsicsiEsTimATiNG pART 1: QUANTiTY TAkE-Off (TsYh 3450) Enablesparticipantstoestablishabaseforcostingquantitiesfromconstructiondesigndrawingsandspecificationsinordertopreparebillsofquantities.ThiscourseispartoftheCivilEngineeringTechnology Distance Education program.

Bc inStitute of tecHnoLogy

Tel: 604 434 1610Web:www.bcit.ca/study/courses/

tsyh3450$107 / sELf-pAcED / ONLiNE sEcTOR: ALL

EsTimATiNG pART 2: cOsTiNG (TsYh 3453)Outlineshowthecostelementsofquantitiesincludinglabour,materials,handling,inventory,overhead,etc.,aredeterminedorappliedtotake-offquantitiesinpreparingbidestimatesandsummarizingprojectcosting.PartofCivilEngineeringTechnologyDistanceEducationprogram.



tsyh3453$107 / sELf-pAcED / ONLiNE sEcTOR: ALL

fUNDAmENTALs Of fiNANcE AND AccOUNTiNG fOR NON-fiNANciAL mANAGERs (#32218)Designed to help participants gain financial savvy and confidence in making decisions to support thebottomline.Learnaboutdifferentmethodsofaccounting,financialstatements,annualreportsandfixedandvariablecosts.



fundamentals-finance-accounting

$2395 / 3 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

EssENTiAL skiLLs mODULEs 9 - 10: mATh skiLLs Includes2modulesoftrainingfromtheEssentialSkillsProgramfortheTruckingIndustry.CoversModule 9: Math foundations and Module 10: Numeracy applications.

cAnADiAn tRucking HuMAn ReSouRceS counciL

Tel:6132444800Email: [email protected] Web:www.cthrc.com/en/content/ essential-skills-modules

$50 / sELf-pAcED / ONLiNE sEcTOR: TRUckiNG


http://www.bcit.ca/study/courses/tsyh3450

http://www.bcit.ca/study/courses/tsyh3453


http://www.cthrc.com/en/content/essential-skills-modules

http://bit.ly/uvic-computing-concept


http://www.cmctraining.org/fundamentals-finance-accounting

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iNTRODUcTiON TO cONsTRUcTiON EsTimATiNG (cE) Emphasizesimportanceofestimatingcostsandmaterialsasakeyfirststepinconstructionjobs.Alsoprovidesanoverviewofbasicestimatingpractices.Topicscoveredaresupplementedwithinteractiveactivitiesthatarebasedonreal-lifesituations.

conStRuction SectoR counciL

Tel:6135695552Email: [email protected]:bit.ly/csc-courses

N/A / sELf-pAcED / ONLiNE sEcTOR: cONsTRUcTiON

cOmmERciAL AND fiNANciAL mAThEmATics (fiNc 1231)Developsunderstandingoftimevalueofmoneyanditsapplicationsbyusingrelevantmathematicalconceptstosolvebusinessproblems.Thiscoursecoversthemathematicsofmerchandising;linearbreak-evenanalysis;simpleandcompoundinterest;annuities;amortization;sinkingfunds;bonds;andinvestmentdecisions.Basicstatisticswillbeintroduced.

DougLAS coLLege

Tel:6045275400Web:www.douglas.bc.ca/

calendar/courses/cfss.html$266 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAm sEcTOR: ALL

fiNANciAL skiLLs fOR mANAGERs (GBsc 1006)Guidesnon-financialmanagersthroughbasicaccountingconcepts,toolsandmethodsincludingreading financial statements, analyzing financial reports, developing and modifying revenue and expenseforecasts,andidentifyingandmonitoringcriticalmeasuresofbusinessperformance.

LAngARA coLLege

Tel:6048761023Email:[email protected]:bit.ly/langara-business

management$269 / 8 EvENiNGs / cLAssROOm / vANcOUvERsEcTOR: ALL

BOOkkEEpiNG fOR smALL BUsiNEss Coversvariousbookkeepingtopicsincludingbasicandyear-endprocedures,accounts,financials,hSTandreconciliation.Suitableforindividualswithlittleornopreviousexperiencewhowishtoworkwithsmallbusinesses.

SeLkiRk coLLege

Tel:2503651282Email: [email protected]:www.selkirk.ca/ce/$160 / 4 cLAssEs / cLAssROOm / cAsTLEGAR, GRAND fORks, NELsON, TRAiL

sEcTOR: ALL

ifUNDAmENTALs Of AccOUNTiNG (mGmT250)Focuses on the user orientation of financial accounting, the uses of financial statements, how to analyzeabusinessentity,andhowtheaccountingsystemisstructured.Topicsincluderecordingtransactions,adjustingentries,preparingfinancialstatements,theaccountingcycle,merchandiseoperations,inventoryaccounting,accountingsystems,internalcontrol,cash,accountsreceivable,capital assets, corporations, analysis of financial statements, and accounting terminology.

SiMon fRASeR univeRSity

Tel:7787825095Email: [email protected]:bit.ly/sfu-accounting

$570 / 10-14 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

BUsiNEss AccOUNTiNG (Ac211)IntroducesbasicbusinessaccountingusingSimplyAccounting;focusisonmaintainingjournalsand ledgers.



admin



http://bit.ly/csc-courses

http://www.douglas.bc.ca/calendar/courses/cfss.html






http://bit.ly/sfu-accounting


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1.1.5 UNDERsTANDiNG mATh AND fiNANcE BAsics

cOmpUTERizED AccOUNTiNG pRiNcipLEs (Ac111)Outlinesthetheoryandpracticeofmanualdouble-entrybookkeeping;alsointroducescomputerized accounting principles and the QuickBooks Pro software.


Tel: 604 310 4473 Web:bit.ly/sprottshaw-business

admin

N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc) sEcTOR: ALL

pAYROLL AND iNvENTORY cONTROL (Ac212)Focuses on payroll and inventory control manually and using Simply Accounting. Bank reconciliationisalsoexamined.



admin


smALL BUsiNEss REpORTiNG (Ac210)Explainshowtorecordbookkeepingtasks,inventoryandaccountspayables/receivablesusingQuickBooksPro;year-endbusinessreportsandstatementsareexamined.



admin


BUsiNEss mATh AND cALcULATORs (ABTs 1450) Reviewsbasicmathskillsrelatedtobusinessdocumentsandactivities;developsoperatingtechniques and skills in the use of electronic printing calculators.


Tel:2508285036Web:www.tru.caN/A / 45 hOURs / ONLiNE

sEcTOR: ALL

fUNDAmENTALs Of fiNANcE AND AccOUNTiNG fOR NON-fiNANciAL mANAGERs Teachesmethodstodeterminethefinancialviabilityandimpactofbusinessdecisionswiththegoalofsupportingmanagerswhohavenoexperienceinaccountingorfinancialmanagement,todevelopaworkingknowledgeoftheseareasandtobecomfortablediscussingfinancialdecisions.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-finance

accounting






http://bit.ly/sauder-financeaccounting

http://www.tru.ca

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mAThEmATicAL skiLLs (AsmA099)Providesareviewofthefundamentalconceptsandproblem-solvingskillstaughtpriortograde12.Topics include fractions, ratios and proportions; shape, space and geometry; right triangle trigonometry;exponents;lines,polynomialsandfactoring;functions;co-ordinatesystems;graphing functions and equations; and solving equations and inequalities.


Tel:2504724747Email: [email protected] Web:bit.ly/uvic-mathskills

$336 / 8 WEEks / cLAssROOm / vicTORiAsEcTOR: ALL

1.2WRITINGANDCOMMUNICATION1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs

EssENTiAL skiLLs mODULEs 1 - 5: READiNG DOcUmENTs Includes 5 modules of training from the Essential Skills Program for the Trucking Industry. Covers Module1:Areadingtoolbox,Module2:Notetaking,Module3:Managingthewordload,Module4:Textorganization,andModule5:Patternsofwriting.


$100 / sELf-pAcED / ONLiNEsEcTOR: TRUckiNG

Tel:6132444800Email: [email protected]:www.cthrc.com/en/content/

essential-skills-modules

EssENTiAL skiLLs mODULEs 6 - 8: DOcUmENT UsE Includes 3 modules of training from the Essential Skills Program for the Trucking Industry. Covers Module 6: Document strategies, Module 7: Completing forms, and Module 8: Navigating documents.


Tel:6132444800Email: [email protected]:www.cthrc.com/en/content/

essential-skills-modules


EffEcTivE BUsiNEss WRiTiNG highlightstheimportanceofeffectivebusinesswritingnomattertheposition(e.g.,clerical,engineerorexecutive)withintheorganization.Assistsparticipantsinidentifyingandrectifyingwritingproblems,aswellasdevelopingwrittendocumentsthatarepowerful,capturingthereader’sattentionandencouragingthemtoreadon.

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http://bit.ly/uvic-mathskills





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1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs

WRiTiNG EssENTiALsEnhances personal and professional writing skills through the selection of strong word choices, correctspelling,andtherightpunctuation.Exploressentencestructureandparagraphorganization,aswellaselectroniccommunication.Thiscoursewillhelpparticipantsexpressthemselves clearly and persuasively in all fields of writing.

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BETTER BUsiNEss WRiTiNG (cEBsNs 824)

Offerstenkeytechniquesformoreeffectivebusinesswritingandcommunication.Criticalwritingskillsareexplored,includingspelling,punctuation,usageandstyle.Participantswillbeabletorecognizeandcorrectproblems,avoidredundancies,andsuccinctlydefinecommunicationgoals.



development

$109 / 1 DAY / cLAssROOm / kiTimAT, pRiNcE RUpERT, TERRAcEsEcTOR: ALL

pOWERfUL pROOfREADiNG skiLLs (cEBsNs 826)Providesactivitiesandexercisestostrengthenproofreadingskillsallowingparticipantstoeliminate errors and inaccuracies from documents.



development

$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcEsEcTOR: ALL

WRiTiNG EffEcTivE EmAiL (cEBsNs 823)Emphasizes effective email communication including how to avoid workplace mistakes that could lead to lost sales, disgruntled customers, and financial losses due to carelessly written email correspondence. This course provides materials to guide the user in writing an effective and comprehensive email policy for their organization.



development$109 / 1 DAY / cLAssROOm / TERRAcEsEcTOR: ALL

WRiTiNG iN ThE WORkpLAcE (mGmT111)Improveswritingskillsbyoutliningthewritingprocess,generatingstrategies,examiningtargetaudiences, and reviewing structure, persuasive strategies, format, style, and editing. Ideal for individualswhoneedtocommunicateinabusinessenvironment.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-writingworkplace$570 / 8 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL





http://bit.ly/sfu-writingworkplace

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BUsiNEss DOcUmENT EfficiENciEs (AD192)Develops Microsoft Word skills, including speed and accuracy when creating electronic files and relevantbusinessdocuments



Tel: 604 310 4473Web: bit.ly/sprottshaw-office

concepts

BUsiNEss cOmmUNicATiONs 1 (ABTs 1300)DevelopsEnglishgrammar,punctuation,spellingandwritingskills.Thiscourseissuitableforindividualsseekingtoimprovetheirbusinesscommunications.


Tel:2503715878Email: [email protected]:bit.ly/tru-adminassistant

N/A / 67 hOURs / cLAssROOm / kAmLOOpssEcTOR: ALL

BUsiNEss WRiTiNG AND pREsENTATiON skiLLs Develops the self-assurance to communicate effectively in the workplace. Participants will identify the characteristics of effective communication and learn how to successfully critique businessdocuments.Arepeatablewritingprocessandstrategicplanningguidesforspecificapplicationswillbeintroducedandpracticedthroughlearningactivities.Businesscommunicationformatscoveredincludeletters,memos,businessproposalsandemail.


Tel:2504724747Email: [email protected] Web:bit.ly/uvic-buswriting

$495 / 1 sEmEsTER / cLAssROOm / vicTORiA$495 / 1 sEmEsTER / ONLiNEsEcTOR: ALL

1.2.2 cOmmUNicATiNG OvER ThE phONE

1.2.2CommunicatingOverthePhonecanbefurtherdevelopedandsupportedbythefollowingskillareas:

• 2.1.1 cOmmUNicATiNG EffEcTivELY - go to pages 50-56

mODERN OfficE TEchNOLOGiEs (AD191)Outlinesthebasicsofofficeadministrationincludingmail,appointments,telephones,meetings,businessmachinesandbankstatements.Suitableforindividualsseekingtodevelopofficeskills.



concepts






http://bit.ly/uvic-buswriting


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1.2.3 mAkiNG pREsENTATiONs

YOU'RE ON! pUBLic spEAkiNG mADE EAsYPresentsasimpleprocessthroughthis3-dayworkshopthatsubstantiallyreducesthepreparationrequiredandgreatlyincreasestheabilitytodeliverpresentationsthatwillimpresseventhetoughest audiences.

cAPiLAno univeRSity

Tel: 604 984 4901Email: [email protected]:bit.ly/capilano-

publicspeakingeasy

$329 / 3 DAYs / cLAssROOm / NORTh vANcOUvERsEcTOR: ALL

LEADERship iN AcTiON pUBLic spEAkiNG Developsprofessional-levelpublicspeakingskillsforleaders,includingspeechpreparation,presentationanddelivery.Gentlypushesstudentsbeyondtheirboundariesandcomfortzones,takingastrengths-basedapproach.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege

Tel:6045275069Email: [email protected]:bit.ly/douglasbc-leadership

courses

$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

fLAWLEss fAciLiTATiON ThE fiRsT TimE (mGmT 177)Presents key strategies for facilitating meetings, presentations and/or group interactions and clarifiesspecificfacilitationchallengesandsolutions.Participantswilllearnhowtocontributetoeffective group functioning and communication, prepare for meetings and presentations, and createpositivegroupexperiences.

JuStice inStitute of Bc

Tel:6045285608Email: [email protected]:www.jibc.ca/course/

mgmt177$275 - $336 / 2 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL

pREsENTATiON skiLLs (cEBsNs 861)Guides participants on how to organize, create and deliver effective presentations. Emphasizes theimportanceofpreparationandpracticeinordertoovercomeanyfearsofpublicspeakingandcapture audience interest.



development$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcEsEcTOR: ALL

cRiTicAL skiLLs iN cOmmUNicATiON (GE111)Prepares participants to research, develop and deliver effective presentations. SPRott-SHAW coMMunity

coLLege

Tel: 604 310 4473 Web:bit.ly/sprottshaw-office

concepts


mailto:taylorle%40douglascollege.ca?subject=

http://bit.ly/douglasbc-leadershipcourses

mailto:leadership%40jibc.ca?subject=

http://www.jibc.ca/course/mgmt177




http://bit.ly/capilano-publicspeakingeasy

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fALL 2011

pOWERfUL pREsENTATiONs (GE131)Introduces Microsoft PowerPoint as a tool for developing and delivering powerful presentations. SPRott-SHAW coMMunity

coLLege


concepts


pOWERfUL pREsENTATiONsIntroduceshowpublicspeakingexemplifiestheessenceofleadership:thepowertoconnectwithandinfluenceothers.Participantswillreframetheirthinkingaboutwhatitmeanstobeapowerfulpresenter and gain self-confidence as they learn how to engage an audience with clarity, passion and purpose. Participants will also practice proven methods for preparing and delivering presentations that reflect who they are as leaders and communicators of ideas.


Tel:6048228400Email: [email protected]:bit.ly/sauder-powerful

presentations$1,295 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

BUsiNEss WRiTiNG AND pREsENTATiON skiLLs Develops the self-assurance to communicate effectively in the workplace. Participants will identify the characteristics of effective communication and learn how to successfully critique businessdocuments.Arepeatablewritingprocessandstrategicplanningguidesforspecificapplicationswillbeintroducedandpracticedthroughlearningactivities.Businesscommunicationformatscoveredincludeletters,memos,businessproposalsandemail.


Tel:2504724747Email: [email protected] Web:bit.ly/uvic-buswriting

$495 / 1 sEmEsTER / cLAssROOm / vicTORiA$495 / 1 sEmEsTER / ONLiNEsEcTOR:ALL

spEAk Up (LEAD 1109)Offers opportunity to practise proven techniques to communicate ideas more powerfully, overcomenervousness,handleimpromptuspeaking,andorganizeandpractiseforabusinesspresentation.Participantswillgiveapresentationandreceiveconstructivefeedbackinasupportive environment.


Tel: 604 443 8453 Web:bit.ly/vcc-speakup

$166 / 1 DAY / cLAssROOm / vANcOUvERsEcTOR: ALL


mailto:exec.ed%40sauder.ubc.ca?subject=

http://bit.ly/sauder-powerfulpresentations

mailto:register%40uvcs.uvic.ca?subject=

http://bit.ly/uvic-buswriting

http://bit.ly/vcc-speakup

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2.1INTERPERSONALRELATIONShIPS2.1.1 cOmmUNicATiNG EffEcTivELY

BAsic mANAGEmENT AND EThics (BLDT 1061)Introducessupervisionandmanagementbasicsincludingresponsibilities,interpersonalandcommunication skills, leadership, teamwork, negotiation and dispute resolution. Reflects on workplaceissuesthroughanexaminationofethicalrightsandprinciples,industrycodesofethics,and relevant case studies.


Tel: 604 434 1610Web:www.bcit.ca/study/

courses/bldt1061$460 / 12 WEEks / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

ORGANizATiONAL BEhAviOUR iN cONsTRUcTiON iNDUsTRY (BLDT 1091)Introducesbasicsoforganizationalbehaviourtoimproveefficiencyandeffectivenessinconstructionworkplaces.Examinestopicssuchasperception,personalityandemotions;individual values and attitudes; motivation; teamwork; communication; power and politics; leadership;andorganizationalculture.Usesin-classteambuildingexercises,discussionsandrelevantcaseexamples.



courses/bldt1091

$460 / 12 WEEks / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

LEADERship 1 - iNTERpERsONAL skiLLs (BUsA 3105)Equips students with strong interpersonal skills. Increases awareness of the critical importance of people skills in the workplace. Students will learn through group interactions, role-play, lectures and practice sessions.


Tel: 604 434 1610 Web:www.bcit.ca/study/

courses/busa3105$415 / 12 WEEks / ONLiNEsEcTOR: ALL

cOmmUNicATiON, NEGOTiATiON, cONfLicT REsOLUTiON (cNcR)Focuses on improving written/oral communication and negotiation skills within the construction industry. Topics include defining and understanding stages of conflict, recognizing the importance of communication, using assertiveness techniques, dealing effectively with difficult people, identifyingcriteriaforeffectivenegotiators,understandinguse/abuseofpowerinnegotiation,andrecognizing when to close negotiations. Uses interactive elements, case studies, and practical examples.Providesasearchfunction,courseglossary,andaccesstoareferencelibrary.



N/A / sELf-pAcED / ONLiNEsEcTOR: cONsTRUcTiON

LEADERship AND cOmmUNicATiONExaminesinterpersonalandinterculturalcommunicationtheoriesemphasizingpositiveinteractionswhichaccountfordiversity(e.g.,gender,ethnicity,ability),theprocessofgiving/receivingfeedback,andachievinggoals.Studentswilldevelopleadershipskillstorelateeffectively to others in diverse settings and formats through listening, writing, speaking and using electronic aids. Part of Leadership Development Certificate program.

DougLAS coLLege


courses$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

www.bcit.ca/study/courses/bldt1061

http://bcit.ca/study/courses/bldt1091

http://www.bcit.ca/study/courses/busa3105

mailto:info%40csc-ca.org?subject=




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SeCtion 3: LIST OF TRAINING OPTIONS IN BCfALL 2011

LEADERship iN AcTiON pUBLic spEAkiNG Developsprofessional-levelpublicspeakingskillsforleaders,includingspeechpreparation,presentationanddelivery.Gentlypushesstudentsbeyondtheirboundariesandcomfortzones,takingastrengths-basedapproach.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege


courses


iNTERpERsONAL cOmmUNicATiON Exploreshowsuccessfulcommunicationdependsontheeffectiveuseofspecificstrategiesandbehaviours.Usesexamples,graphicsandtheoreticalmodelstohelpclarifycommunicationtopics.Introducestheconceptsofverbal/nonverbalexpressionsincludingtoneandappearanceaswellas gender and cultural influences on communication.

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kEYs TO EffEcTivE cOmmUNicATiONGuidesstudentsstep-by-stepthroughtheprocessofbecomingagreatconversationalist,buildingconfidenceandcreatingbetterrelationshipsalongtheway.Studentswilllearntobuildrapportand create trusting, warm and respectful environments, as well as acquire strategies for getting along with others and creating a great first impression.

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LEADiNG ThE WAY (fmGmT100)Explorespersonalleadershipandcommunicationstylesandevaluatestheireffectivenessforallorganizationallevels.Introduceskeyrolesandresponsibilitiesforsupervisorsandmanagers.Reviewsmajorleadershipandmanagementtheories,introducingpracticalworkplaceapplications.Usesassessmenttoolstofacilitatedevelopmentofleadershipcompetencies(e.g.,DiSC,anonlinetooltobecompletedbeforeclassbegins).PartofFoundationsofEffectiveManagement and Leadership Certificate program.


Tel:6045285608Email: [email protected] Web:www.jibc.ca/course/

fmgmt100

$405 - $463 / 3 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL






http://www.jibc.ca/course/fmgmt100

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2.1.1 cOmmUNicATiNG EffEcTivELY

WORkpLAcE cOmmUNicATiONs: iT’s ALL ABOUT YOU (mGmT134)Highlights impact of negative and positive energy in the workplace and effect of miscommunicationonbusinessproductivityandpersonalgrowthatallorganizationallevels.Facilitatesdivertingtimespentonpersonalissuestomaximizeproductivityandcareerenjoyment.Offerstechniquestoreduceoverreactionsandfeelingsofbeingoverwhelmed,sethealthyprofessionalboundaries,fosterinclusivecommunication,improvecommunicationflow,reduceadministrative redundancy, and improve email and phone efficiency.



mgmt134


BUsiNEss cOmmUNicATiONs (GBsc 1004)Introducesthefundamentalsofinterpersonalandgroupinteractionsincludingwritten,verbalandnon-verbalcommunication.Topicsincludepresentationpreparation,deliverytechniques,awareness of tone, audience considerations, and the use of direct vs. indirect messages.

LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-business

management

$395 / 13 EvENiNGs / cLAssROOm / vANcOUvER$395 / 6 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

cOmmUNicATiNG EffEcTivELY (sscp 1009)Emphasizes the importance of effective communication to the success of managers and teams. Introduces strategies to improve the communication process. Facilitates understanding of how people with different personalities prefer to give and receive information. Reduces communication barrierstoensurecommonunderstanding.Providesinsightsaboutthemanager’sroleincommunicating change.

LAngARA coLLege


managementskills$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

mANAGiNG fOR sUccEss (sscp 1008)Enhancestheknowledgeandskillsrequiredforbothpersonalandprofessionalsuccess.Topicsincludemanagementobjectives,goal-setting,communicatingexpectationstoemployees,giving/receivingfeedback,conductingcoachingconversations,andimprovingemployeeperformancethrough formal and/or informal rewards and recognition.

LAngARA coLLege


managementskills$ 299 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

fAcE TO fAcE cOmmUNicATiON (cEBsNs 822)Focuses on the importance of face-to-face communication even in light of rapid and continuous technologicaladvances.Exploreswhypersonalcontactissopowerfulandhelpsparticipantsdiscoverwhattheycandotobecomeexcellentcommunicators.



development

$109 / 1 DAY / cLAssROOm / kiTimAT, TERRAcEsEcTOR: ALL



mailto:olupo%40langara.bc.ca%20?subject=


mailto:olupo%40langara.bc.ca?subject=

http://bit.ly/langara-managementskills




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NEGOTiATiON skiLLs AND sTRATEGiEs (cEBsNs 733)Discusses how negotiation skills and strategies help individuals reach agreement and satisfactory resolution.Thisworkshophelpsparticipantsidentifyandbuildcommunicationandnegotiationskills and strategies to achieve a positive outcome without comprising relationships.



development

$109 / 1 DAY / cLAssROOm / cALL fOR LOcATiONssEcTOR: ALL

WORkiNG TOGEThER (cEBsNs 831)Presents the notion of workplace diversity and how culture and politics impact organizations. Participantswilllearntoreverseprejudicialthinkingandunderstandhowgesturesandbodylanguagedifferbetweencultures.Thiscoursediscusseshowtospeakandlisteneffectivelytopeoplewithdifferentbackgroundsandhowtopayattentiontonon-verbalcues.



development$109 / 1 DAY / cLAssROOm / TERRAcE, kiTimATsEcTOR: ALL

iNTERpERsONAL skiLLs fOR sUpERvisORs (mss 01)Focuses on effective communication, with topics including communicating effectively and persuasively, improving relationships with others, enhancing interviewing techniques, and using an effective system for making quality decisions. Part of Management Skills for Supervision certificate program.

okAnAgAn coLLege

Tel:2507625445Web:bit.ly/okanagan-

managementskills$676 / 30 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNAsEcTOR: ALL

cORE cOmmUNicATiONs skiLLsIntroduceskeyconceptsandskillsrequiredbysupervisorsandmanagerstoensureclearcommunication in the workplace. Helps participants gain insight into their own communication styleanddevelopaplanforcontinuedimprovementbeyondtheworkshop.

RoyAL RoADS univeRSity

Tel:2503912600ext.4801Email: continuingstudies@

royalroads.caWeb:www.royalroads.ca/

continuing-studies

$195 / 1 DAY / sEmiNAR / vicTORiAsEcTOR: ALL

DEvELOpiNG hiGh pERfORmANcE TEAmsBuilds on the need for teams to work together to achieve more in an era of “do more with less”. Discusses strategies to develop high performing teams through reaching a consensus, making sound decisions, and fostering effective communication skills.




continuing-studies


EffEcTivE cOmmUNicATiONFocusesonimprovingunderstandingandcommunicationusingtheDISCbehavioralprofile.Studythefourquadrantsandstyles,learnhowtoadjustandmodifyone'sownstylewhendealingwithdifferentpeople.Workonwords,bodylanguageandtonalityandtheimportanceofthesethreeitemswhenbeinganeffectivecommunicator.

SeLkiRk coLLege

Tel: 1 888 953 1133Email: [email protected] Web:selkirk.ca/ce/

$195 / 1 DAY / cLAssROOm / cAsTLEGAR sEcTOR: ALL



http://bit.ly/okanagan-managementskills


http://www.royalroads.ca/continuing-studies

mailto:continuingstudies%40royalroads.ca?subject=




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NOW i cAN hEAR YOU: mEssAGEs ThAT mOTivATEDemystifies the communication process and discusses methods to effectively design and target messages.Introducesthetransmissionmodelofcommunicationandexploresindividualdifferencesinmessageinterpretationandmethodstoovercomecommunicationbarriers.Emphasizesit’snotwhatyousay,butwhattheyhearthat’simportant.

SeLkiRk coLLege

Tel: 1 866 301 6601Email: [email protected]:selkirk.ca/ce/

$99 / 1 DAY / cLAssROOm / NELsONsEcTOR: ALL

cOmmUNicATiON iN BUsiNEss (mGmT 110)Discusses how negotiation skills and strategies help individuals reach agreement and satisfactory resolution.Thisworkshophelpsparticipantsidentifyandbuildcommunicationandnegotiationskills and strategies to achieve a positive outcome without comprising relationships.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-business

communication

$570 / 10-12 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

ORGANizATiONAL BEhAviOUR (mGmT 115)Focusesontheinteractionbetweenindividualsandgroupsinorganizations;howtopredictandunderstand events; the influence of values, attitudes, personality, and emotion on individual behaviour;andtheimplicationsofspecificbehavioursontheorganization.Coverstopicssuchascommunication and motivation, team dynamics, leadership, the role of politics and power, conflict and negotiation, organizational culture, and change management.


Tel:7787825095Email: [email protected]:bit.ly/sfu-organizational

behaviour$570 / 7-14 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

pROjEcT LEADERship, pROBLEm sOLviNG, AND DEcisiON mAkiNG (DApm 125)Discusses how lack of communication and teamwork, as well as a reluctance to seek input from others,canleadtoprojectproblemsandconflicts.Presentsaprojectleadershipapproachthatstrengthens team processes and improves decision making.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-projectleadership$800 - $840 / 2 DAYs / cLAssROOm / sURREY

sEcTOR: ALL

mANAGEmENT pRiNcipLEs AND pRAcTicEs (mNGT 1211)Developsabasicunderstandingofmanagerrolesandfunctionsandexplainsprinciples,concepts,andtechniquesutilizedbymanagers.Topicsincludecommunicating,planning,makingdecisions,organizing, leading, controlling, and innovating. Provides participants an opportunity to develop skillsthroughexaminingreal-lifesituationsandanalyzingcasestudies.Idealforcurrentorfuturemanagers.


Tel:2508285036Email: [email protected]:www.tru.ca/distance/

courses/mngt1211.html$368 / 14-30 WEEks / ONLiNEsEcTOR: ALL


mailto:mpp-info%40sfu.ca?subject=

http://bit.ly/sfu-businesscommunication


http://bit.ly/sfu-organizationalbehaviour


http://bit.ly/sfu-projectleadership

mailto:www.tru.ca/distance/courses/mngt1211.html?subject=



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sTEppiNG Up TO sUpERvisiON (xmsk 0930)Discussestheattimesdifficulttransitionofworkertosupervisororleadhand.Exploresthedifferencesbetweendoingtheworkandsupervisingtheworkofothers.Providesparticipantswithan opportunity to practice the skills required to lead effectively in rapidly changing workplaces.


Tel:2508285060Web:www.tru.ca/business/tmc/

core/corestepup.html$450 / 2 DAYs / cLAssROOm / kAmLOOpssEcTOR: ALL

fAciLiTATiON skiLLs fOR LEADERs Reinforcesthenotionthatleadingbycommandisanineffectivestrategyandhighlightsneedformanagerstosupportpeopleandpermitthemtoshareideasproductively.Idealforexperiencedmanagers to continue to develop and practice skills and techniques for effective facilitation.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-leader

facilitationskills

$1,430 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

sTRATEGiEs fOR iNTERcULTURAL cOmmUNicATiONDesignedtohelpindividualsbuildstrongculturalawarenessandcommunicationskillstoworkmore effectively in diverse cultural settings. Learn how culture affects communication, and how you can engage across differences with more ease and confidence. Find out how power imbalancescanimpactinteractionsanddiscoverpracticaltoolstoreducemisunderstandingsandstrengthen inclusive practices.

univeRSity of Bc

Tel:6048221466Web:www.cic.cstudies.ubc.ca/

cis/courses.html

$895 / 6 WEEks / ONLiNEsEcTOR: ALL

iNTERpERsONAL BUsiNEss cOmmUNicATiONsFocusesonimprovingeffectivenessofbusinesscommunicationwithanemphasisondevelopingeffective approaches for personal and professional relationships. Discusses topics such as the communication process, perception, self-assessment, conflict, relationships, language and needs, beliefsandvalues.


Tel:2504724747Email: [email protected]:bit.ly/uvic-business

communications$495 / 1 sEmEsTER / cLAssROOm / vicTORiA$495 / 1 sEmEsTER / ONLiNEsEcTOR: ALL

NEGOTiATiON skiLLsDiscusses stages of negotiation, negotiation techniques, and negotiation alternatives. Helps participantstodevelopeffectivenegotiationskills,criticalforbusinesssuccess,throughdiscussionandactivities.Idealformanagerswhohavebeguntotakeonmorenegotiatingrolesinthe workplace.


Tel:2504724747Email: [email protected]:bit.ly/uvic-negotiationskills

$495 / 13 WEEks / cLAssROOm / vicTORiAsEcTOR: ALL

UsiNG LEADERship LANGUAGE (LEAD 1112)Introduces the communication process in organizations and how to improve awareness of key problemsincommunication.Participantswillanalyzecommunicationstylestoassistinmoreeffectivelygettingthejobdone.


Tel: 604 443 8453 Web:bit.ly/vcc-leadershiplanguage$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

mailto:www.tru.ca/business/tmc/core/corestepup.html?subject=


http://bit.ly/sauder-leaderfacilitationskills


http://bit.ly/uvic-businesscommunications


http://bit.ly/uvic-negotiationskills

http://bit.ly/vcc-leadershiplanguage

http://www.cic.cstudies.ubc.ca/cis/courses.html

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BUs cOmmUNicATiON fOR LEADERs (LEAD 1138)Explorestheimportanceofeffectivebusinesscommunicationintoday'smodern,multiculturalbusinessworld.Participantswillstudycommunicationinsmallgroups,teamsandacrosscultures.


Tel: 604 443 8453 Web:bit.ly/vcc-communication

forleaders

$166 / 1 DAY / cLAssROOm / vANcOUvER sEcTOR: ALL

chALLENGiNG pERsONALiTiEs (LEAD 1169)Discussesthatpersonalitiesandcommunicationstylescannotbechangedbutindividualscanlearntoworkeffectivelywithandaroundthem.Participantswillexploretechniquestofeellessthreatened and more confident.


Tel: 604 443 8453 Web:bit.ly/vcc-challenging

personalities


iNTERpERsONAL cOmmUNicATiON skiLLs (mskL 1101)Outlineshowtouseeffectiveverbalandnon-verbalcommunicationskills,conductorganizedinterviews, use decision-making methods, and make win/win decisions one-on-one and in groups.


Tel: 604 443 8453 Web:bit.ly/vcc-interpersonal

communicationskills


EssENTiAL mANAGEmENT skiLLs (mskL 1103)Introduces essential management skills such as communication, conflict resolution, leadership andmotivation.Throughinteractiveactivitiesandprojects,participantswilllearntoincreasetheirmanagement potential.


Tel: 604 443 8453 Web:bit.ly/vcc-essential

mgmntskills


2.1.2 REcOGNiziNG/REsOLviNG cONfLicT

AGREEmENT sEEkiNG AT WORk (BUs 215)Introducesavarietyofskillsstudentscanusetoreachsustainableresolutionstoworkplaceconflicts.

cAMoSun coLLege

Tel:2503703550Web:bit.ly/camosun-business$220 / 1 sEmEsTER / cLAssROOm / vicTORiA

sEcTOR: ALL

http://bit.ly/vcc-communicationforleaders

http://bit.ly/vcc-challengingpersonalities

http://bit.ly/vcc-interpersonalcommunicationskills

http://bit.ly/vcc-essentialmgmntskills

http://bit.ly/camosun-business

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cOmmUNicATiON, NEGOTiATiON, cONfLicT REsOLUTiON (cNcR)Focuses on improving written/oral communication and negotiation skills within the construction industry. Topics include defining and understanding stages of conflict, recognizing the importance of communication, using assertiveness techniques, dealing effectively with difficult people, identifyingcriteriaforeffectivenegotiators,understandinguse/abuseofpowerinnegotiation,andrecognizing when to close negotiations. Uses interactive elements, case studies, and practical examples.Providesasearchfunction,courseglossary,andaccesstoareferencelibrary.




AchiEviNG sUccEss WiTh DifficULT pEOpLE Presentsstrategiesfordealingmoreeffectivelywithdifficultpeople(e.g.,bosses,co-workers,andevenneighboursandfamilymembers).Facilitatesself-understandingandstrengthenscapacitytosolvepeopleproblems.Enhancesrelationshipskills,resultingingreaterpersonalandprofessionalproductivity.

eD2go



fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides opportunity to learn how to make a successful transition from employee to manager and howtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflicts,andmotivateemployees.

eD2go



iNDiviDUAL ExcELLENcE Introduces career-enhancing skills including goal setting, time management, and personal organization.Participantswilllearnhowtoimprovecreativeabilities,gainconfidencewithfinancial matters, and minimize conflict; provides an opportunity to develop a fulfilling career plan.

eD2go





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iNTRODUcTiON TO NEGOTiATiONsExploresthenatureandcausesofconflict,andthebarrierstoresolvingconflict.Variousconflictresolution approaches are then introduced. Participants will get to know their own negotiation style as the five negotiation styles are presented. Other topics include the assumptions and myths of negotiating, elements of win-win negotiations and dealing with difficult people.

DougLAS coLLege

Tel:6045275472Email: ce-tg_registration@

douglas.bc.caWeb:bit.ly/douglasbc-

supplymgmt$595 / 2 DAYs / sEmiNAR / NEW WEsTmiNsTERsEcTOR: ALL

LEADERship AND cREATivE pROBLEm-sOLviNG Introducesproblem-solvingmodelsandmethods.Equipsleaderstodiscoverproblems,identifyissues, and develop creative solutions. Students will identify, review and adapt their personal problem-solvingandconflictresolutionstyles.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege

Tel:6045275069Email: [email protected]:bit.ly/douglasbc-

leadershipcourses$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

pEOpLE pROBLEms: hOW TO sUpERvisE chALLENGiNG EmpLOYEEs (mGmT 315)Equips supervisors and managers to recognize their own roles in poor employee performance and toeffectivelytransformproblembehavioursintoahealthyworkplacewithacultureofengagement and productivity. Builds capacity to deal with performance issues rather than ignoring them.



mgmt315$495 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL

mANAGiNG iN cONfLicT (sscp 1007)Enhancesunderstandingofhumanbehaviour,includingrecognizingandworkingwellwithdifferent personality types and styles. Provides techniques for identifying and coping with difficult workplacebehaviours,readingbodylanguage,establishingrapport,anddealingmoreeffectivelywith others.

LAngARA coLLege


managementskills$299 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

hANDLiNG ThE DifficULT EmpLOYEE (cEBsNs 864)helpsmanagersunderstandwhyperformanceproblemsoccurandhowtoresolvethem.Itincludesasix-stepinterventionmodelandathoroughdiscussionofdisciplineandterminationprocedures.



development










http://bit.ly/douglasbc-supplymgmt

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OfficE pOLiTics (cEBsNs 830)Addresses the negatives and positives of office politics, emphasizes the importance of mutual understanding and respect, and introduces the five rules of office politics. Teaches participants howtorespondconfidentlyanddiplomaticallytounfairsituations,bouncebackfrompersonalblunders,andrecognizethedevioustacticsofothers.




cOmmUNicATiON iN BUsiNEss (mGmT110)Exploresthekeystoeffectivecommunicationsthroughgroupexercises,casestudies,reflectionand lecture. Focuses on interpersonal and group communication within the work setting. Discussestopicssuchasverbal/nonverbalcommunication,communicationstyles,groupinteractions, conflict resolution, intercultural communication, and technology and communication.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-business

communication$570 / 10-12 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

ORGANizATiONAL BEhAviOUR (mGmT115)Focusesontheinteractionbetweenindividualsandgroupsinorganizations;howtopredictandunderstand events; the influence of values, attitudes, personality, and emotion on individual behaviour;andtheimplicationsofspecificbehavioursontheorganization.Coverstopicssuchascommunication and motivation, team dynamics, leadership, the role of politics and power, conflict and negotiation, organizational culture, and change management.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-organizational


pROjEcT LEADERship, pROBLEm sOLviNG, AND DEcisiON mAkiNG (DApm125)Discusses how lack of communication and teamwork, as well as a reluctance to seek input from others,canleadtoprojectproblemsandconflicts.Presentsaprojectleadershipapproachthatstrengthens team processes and improves decision making.



sEcTOR: ALL

REsOLviNG cONfLicT iN ThE WORkpLAcE Provides insights into the nature of workplace conflict. Participants will learn how to avoid conflicts or resolve them in a fair and considerate manner and will leave with an action plan for applying a conflict resolution process in their organizations.


Tel:604-822-8400Email: [email protected] Web:bit.ly/sauder-resolvingwork

placeconflict




http://bit.ly/sfu-businesscommunication



mailto:mpp-info%40sfu.ca%20?subject=



http://bit.ly/sauder-resolvingworkplaceconflict

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iNTERpERsONAL BUsiNEss cOmmUNicATiONs Focusesonimprovingeffectivenessofbusinesscommunicationwithanemphasisondevelopingeffective approaches for personal and professional relationships. Discusses topics such as the communication process, perception, self-assessment, conflict, relationships, language and needs, beliefsandvalues.




EssENTiAL mANAGEmENT skiLLs (mskL 1103)Introduces essential management skills such as communication, conflict resolution, leadership andmotivation.Throughinteractiveactivitiesandprojectsparticipantswilllearntoincreasetheirmanagement potential.


Tel: 604 443 8453 Web:bit.ly/vcc-essential

mgmntskills


fROm cONfLicT TO cOLLABORATiON (LEAD 1105)Focuses on developing practical skills for resolving conflict resulting from differences in goals, employeeperformanceandworkhabits.Participantswilldefinesourcesofconflictandlearntoapply conflict resolution techniques in real work scenarios.


Tel: 604 443 8453 Web:bit.ly/vcc-conflictto

collaboration


TEAm cOAchiNG (LEAD 1121)Trainsindividualstobeleaderswhocoachtheteamtoresolveissuesandchallenges.Participants will learn to work with the team to create a common vision, develop a strategy and agreeonroles,responsibilitiesandwaysofworkingtogether.


Tel: 604 443 8453 Web:bit.ly/vcc-teamcoaching$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

2.1.3 hANDLiNG cUsTOmER RELATiONs

WiNNiNG cUsTOmERs fOR LifEShowsparticipantshowtobuildthefoundationsofanexceptionalcustomerserviceexperience,including how to include quality customer care in the organization's value proposition.


Tel:18776227442Web:bit.ly/cln-customersforlife$495 / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: ALL




http://bit.ly/vcc-conflicttocollaboration

http://bit.ly/vcc-teamcoaching

http://bit.ly/cln-customersforlife

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mOTivATiNG ThE DifficULT cLiENT highlightsstrategiesformotivatingdifficultindividualsandexplorestheprocessofenlightenmentand empowerment for proactively avoiding difficulties in the workplace.


Email: [email protected] Web:bit.ly/clac programsandcourses

$135 / 3 hOURs / sEmiNAR / LANGLEYsEcTOR: cONsTRUcTiON

mANAGiNG cUsTOmER sERvicEUncoversthedynamicmethodsofbringingoutthebestintheteam,measuringcustomerserviceand learning how to anticipate the needs of staff and customers. Also learn how to communicate, resolve complaints and foster winning traits.

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pROviDiNG ExcELLENT cUsTOmER sERvicEExploreshowtocreateaculturewherecustomerserviceisattheforefront,ensuringsocialandenvironmentalbottomlinesareasimportantasfinancial.highlightsexcellentcustomerservicepractices and honours the challenges customer service workers face.




continuing-studies


DYNAmics Of cUsTOmER sERvicE (GE122)Exploreseffectivecustomerserviceandsupport.Introducestheoryandapplicationsofproblem-solving methods.


Tel: 604 310 4473 Web:bit.ly/sprottshaw-

officeconcepts


cUsTOmER sERvicE (xmsk 0670)Showsparticipantshowtoassesstheircurrentlevelofcustomerserviceskillsandexploreswaysto enhance the service they provide.


Tel: 1 800 663 4936Email: [email protected]:www.tru.ca/williamslake/

cs/prodev.html

$177 / 1 DAY / cLAssROOm / WiLLiAms LAkEsEcTOR: ALL

mailto:bctraining%40clac.ca?subject=



mailto:www.royalroads.ca/continuing-studies?subject=



http://www.tru.ca/williamslake/cs/prodev.html

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2.1.4 BUiLDiNG TRUsT iN RELATiONships

kEYs TO EffEcTivE cOmmUNicATiONIntroducesthekeystoeffectivecommunication.Demonstrateshowtousecommunicationtobuildrapportandcreateenvironmentsoftrust,warmthandrespect.Participantswillbecomemoreconfident, learn to create a great first impression, get along well with others, and create more and betterpersonalandprofessionalrelationships.

eD2go



WORkiNG TOGEThER (cEBsNs 831)Presents the notion of workplace diversity and how culture and politics impacts organizations. Participantswilllearntoreverseprejudicialthinkingandunderstandhowgesturesandbodylanguagediffersbetweencultures.Thiscoursediscusseshowtospeakandlisteneffectivelytopeoplewithdifferentbackgroundsandhowtopayattentiontonon-verbalcues.




BUiLDiNG TRUsT Teaches participants that trust is an essential managerial skill that can smooth team interactions and promote superior performance.


Tel:6048228400Email: [email protected]:bit.ly/sauder-buildingtrust

$1,225 / 2 DAYs / cLAssROOm / vANcOUvER sEcTOR: ALL

iNTERpERsONAL BUsiNEss cOmmUNicATiONs Focusesonimprovingeffectivenessofbusinesscommunicationwithanemphasisondevelopingeffective approaches for personal and professional relationships. Discusses topics such as the communication process, perception, self-assessment, conflict, relationships, language and needs, beliefs,andvalues.






http://bit.ly/sauder-buildingtrust



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2.1.5 BUiLDiNG AND sTRENGThENiNG TEAms

BUiLDiNG pRODUcTivE RELATiONships Presentstoolstobuildandsustaineffectiverelationships,evenwithpeopleconsidered“difficulttogetalongwith".Challengespersonaldefinitionsof“difficultpeople”tohelpbuildproductiverelationships.Promotesself-understandingandprovidesanopportunitytorecognizeandbuildonstrengthsthroughself-assessment(e.g.,StrengthDeploymentInventory).







bldt1061





bldt1091


EffEcTivE TEAmBUiLDiNG (LDcT 508v)Acknowledgesthatteamshavebecometheworkplacenormandforminggreatteamstakeswork.Introduces essential elements of productive teams and the stages of team development. Equips participantstousestrengthsofindividualteamsmemberstobuildeffective,productiveteamscommitted to achieving common goals.

cAMoSun coLLege

Tel:2503703550Web:www.camosun.ca/learn/

programs/ldct/descript.htmlN/A / 12 hOURs / cLAssROOm / vicTORiAsEcTOR: ALL

LEADiNG ThE TEAmIntroducesbasicprinciplesofworkingwithsmallgroupsincludingmemberroles,groupformationprocess,groupdynamics,andgroupproblemsolving.Developsexpertiseingroupleadershipandteambuilding.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege


leadershipcourses


mailto:cpd%40apeg.bc.ca?subject=


http://www.bcit.ca/study/courses/bldt1061


http://www.camosun.ca/learn/programs/ldct/descript.html



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BUiLDiNG TEAms ThAT WORkIntroduces the components of successful teams and the stages of team development. Enhances competenciesinprojectmanagement,decision-making,andcommunicatingandproblem-solvingwithin teams. Introduces the pitfalls of unhealthy group interactions to minimize the impact on teams.Strengthenslearningthroughreal-lifeexamplesandscenarios.Buildsteamleadershipqualities,preparingallteammemberstotakeonrotatingleadershiproles.

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iNspiRiNG TEAms AND mANAGiNG chANGE (fmGmT200)Enhancesunderstandingofteamdynamicsandthemanagerorsupervisor’sroleinthechangemanagementprocess.Strengthenscompetencytoleadothersthroughproblem-solving,decision-making and conflict resolution processes.


Tel:6045285608Email:[email protected]:www.jibc.ca/course/

fmgmt200$280 - $360 / 2 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL

TEAm BUiLDiNG TAcTics: mAkiNG ThE WhOLE GREATER ThAN ThE sUm (mGmT132)Strengthensskillstobuildeffectiveteams,creatingapositiveemployeeexperienceandfacilitatinggreatergroupaccomplishmentsandproductivitythanwouldbepossibleforindividualsto achieve independently. Introduces techniques to delegate tasks, promote group harmony, differentiatethepersonalfromtheprofessional,andfacilitatepositiveenergy.Exploresteamroles(includingdifficultanduncooperativeteammembers)andofferstechniquesforchangingrolesingroups. Introduces strategies to avoid/discourage stereotyping and typecasting.



mgmt132

$275 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTER sEcTOR: ALL

pEOpLE pROBLEms: hOW TO sUpERvisE chALLENGiNG EmpLOYEEs (mGmT315)Equips supervisors and managers to recognize their own roles in poor employee performance and toeffectivelytransformproblembehavioursintoahealthyworkplacewithacultureofengagement and productivity. Builds capacity to deal with performance issues rather than ignoring them.















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WORkiNG TOGEThER (cEBsNs 831)Presents the notion of workplace diversity and how culture and politics impacts organizations. Participantswilllearntoreverseprejudicialthinkingandunderstandhowgesturesandbodylanguagediffersbetweencultures.Thiscoursediscusseshowtospeakandlisteneffectivelytopeoplewithdifferentbackgroundsandhowtopayattentiontonon-verbalcues.




TEAm BUiLDiNG skiLLs (mss 02)Develops leadership skills through discussions on topics such as creating a climate of motivation, usingeffectiveandpreferredleadershipstyles,buildingteams,andrunningmeetings.PartofManagement Skills for Supervision Certificate program.

okAnAgAn coLLege

Tel:2507625445Web:bit.ly/okanagan-management

skills$676 / 30 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNAsEcTOR: ALL

DEvELOpiNG hiGh pERfORmANcE TEAmsBuilds on the need for teams to work together to achieve more in an era of “do more with less”. Discusses strategies to develop high performing teams through reaching a consensus, making sound decisions, and fostering effective communication skills.




continuing-studies


pLAN ThE WORk AND WORk ThE pLANDiscussestheprocessofestablishingkeyprioritiesandincorporatingtheseintotheworkplan.Participants will learn to stay focused on priorities and performance indicators in order to foster an effectiveteamabletoachieveitsgoalsandbesuccessful.




continuing-studies

$295 / 2 DAYs / sEmiNAR / vicTORiAsEcTOR: ALL

pROjEcT LEADERship, pROBLEm sOLviNG, AND DEcisiON mAkiNG (DApm125)Discusses how lack of communication and teamwork, as well as a reluctance to seek input from others,canleadtoprojectproblemsandconflicts.Presentsaprojectleadershipapproachthatstrengthens team processes and improves decision making.



sEcTOR: ALL

BUiLDiNG mULTicULTURAL TEAmsExaminestheeffectofcultureonteamsandorganizationalbehaviour.Enhanceskillsinestablishing,motivatingandleadingculturallydiverseteams.

univeRSity of Bc

Tel:6048221466Web:www.cic.cstudies.ubc.ca/

cis/courses.html

$895 / 2 DAYs (cLAssROOm), 6 WEEks (ONLiNE) / vANcOUvER, ONLiNEsEcTOR: ALL









http://www.cic.cstudies.ubc.ca/cis/courses.html

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ORGANizATiONAL BEhAviOUR (xBUs 230)Provides an introduction to the study of people and groups in organizations. Topics include perceptions,personality,learning,workmotivation,jobattitudes,groupdynamicsandleadership.Part of Certificate in Human Resources program.

univeRSity of noRtHeRn Bc

Tel:2509605980Email: [email protected] Web:www.unbc.ca/continuing

studies/catalog.html

$540 / 12 WEEks / cLAssROOm / pRiNcE GEORGE sEcTOR: ALL

TEAm cOAchiNG (LEAD 1121)Trainsindividualstobeleaderswhocoachtheteamtoresolveissuesandchallenges.Participantswill learn to work with the team to create a common vision, develop a strategy and agree on roles, responsibilitiesandwaysofworkingtogether.



sEcTOR: ALL

TEAm skiLLs (mskL 1102)Guides participants in discovering their personal leadership style and how it impacts the team. Participantswillexploreteamdevelopmentandprogressionaswellastoolsandskillstoaddresscritical team challenges.


Tel: 604 443 8453 Web:bit.ly/vcc-teamskills$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER

sEcTOR: ALL

2.1.6 LEADiNG EffEcTivELY





LEADiNG pEOpLE TO pEAk pERfORmANcEBuildsoffthenotionthatanorganization’s“humanassets”aretheirmostpreciousresources.Introducesstrategiesforunleashinguntappedpotentialofstaff,goingbeyond“boot-camp”commandandcontrolleadershipstyles.Equipsparticipantstomotivateemployeestobringouttheirbest(i.e.,peakperformance).




mailto:cstudies%40unbc.ca?subject=

http://www.unbc.ca/continuingstudies/catalog.html


http://bit.ly/vcc-teamskills





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bldt1061$460 / 12 WEEks / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

LEADERship 1 - iNTERpERsONAL skiLLs (BUsA 3105)Equips students with strong interpersonal skills. Increases awareness of the critical importance of people skills in the workplace. Students will learn through group interactions, role-play, lectures and practice sessions.


Tel: 604 434 1610 Web:www.bcit.ca/study/courses/

busa3105$415 / 12 WEEks / ONLiNEsEcTOR: ALL

LEADERship 2 - TEAm skiLLs (BUsA 3155)Focuses on the leadership role of supervisors and managers in influencing organizational performance.Includestopicssuchasdevelopingteamperformance,collaboratingeffectivelywithothers,problemsolving,managingchange,andfosteringinnovation.







bldt1091


LEADERship skiLLs (BUs 214)Examineskeyapproachestostudyingleadership.Providesopportunitiesforstudentstoexploretheir own leadership style and develop and apply leadership skills essential to working with individuals, teams and organizations. This course is part of the Business Diploma.

cAMoSun coLLege

Tel:2503703550Web:bit.ly/camosun-business

$220 / 1 sEmEsTER / cLAssROOm / vicTORiA sEcTOR: ALL

pREpARiNG fOR LEADERship: WhAT iT TAkEs TO TAkE ThE LEAD (#32536)Designedtohelpaspiringleadersgetreadyfornewchallengesandresponsibilities.Discovertheheart,soulandmindoftrueleadershipandlearnwhatpeopleexpectandrespectintoday’sleaders.Theessentialfirststepinthisjourneytoleadershipwillbeanhonestself-assessmentofskills,traits,competencies,abilitiesandexperiences.



preparing-for-leadership $1995 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

http://www.bcit.ca/study/courses/ bldt1061






http://www.cmctraining.org/preparing-for-leadership

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LEAD WiTh pURpOsEProvidesleadersofalltypesandlevelswiththetoolstopositivelyinfluenceandbestserveothers.Learnthestrategiesofleadershipfocusingonproblemsolving,prioritization,peopledevelopmentand vision.

cAPiLAno univeRSity

Tel: 604 984 4901 Web:bit.ly/capilano-pmgmt


shApiNG TOmORROW's LEADERsHelps future leaders cultivate the skills and knowledge required to move into a managerial position.Teachyournewgroupofmanagershowtobecomechangeagents,companyevangelists, and influential staff leaders. Give your employees the skills and knowledge needed to grow your organization.


Tel:18776227442Web:bit.ly/cln-shapingleaders

$495 / sELf-pAcED / sELf-sTUDY / ONLiNE sEcTOR: ALL

fOUNDATiONs Of LEADERship Examinesleadershipconceptsandmodels,andchallengesleadershipmythsthroughexploringthedynamicsofpower,authorityandinfluence.Leadertypes/stylesareintroduced(e.g.,situational,personal,interactive,transactional,transformational).Studentswillidentifytheirownleadershipstyleanddemonstrateabilitytoadapt,reflect,thinkcriticallyandexaminetheircorevalues,beliefs,andethics.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege

Tel:6045275069Email: [email protected] Web:bit.ly/douglasbc-

leadershipcourses$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER sEcTOR: ALL

LEADERship AND cOmmUNicATiONExaminesinterpersonalandinterculturalcommunicationtheoriesemphasizingpositiveinteractionswhichaccountfordiversity(e.g.,gender,ethnicity,ability),theprocessofgiving/receivingfeedback,andachievinggoals.Studentswilldevelopleadershipskillstorelateeffectively to others in diverse settings and formats through listening, writing, speaking and using electronic aids. Part of Leadership Development Certificate program.

DougLAS coLLege



LEADERship AND cREATivE pROBLEm-sOLviNG Introducesproblem-solvingmodelsandmethods.Equipsleaderstodiscoverproblems,identifyissues, and develop creative solutions. Students will identify, review and adapt their personal problem-solvingandconflictresolutionstyles.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege



mailto:taylorle%40douglascollege.ca%20?subject=






http://bit.ly/capilano-pmgmt

http://bit.ly/cln-shapingleaders

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LEADERship fOR chANGE Contends that effective leadership is more than a position; it requires action. Students will learn to buildqualityworkenvironments,recognizeandmanagetheimpactofchange,andfosterresponsibility,acknowledgmentandcreativity.Othertopicsincludetimemanagement,prioritysetting and increasing productivity. Part of Leadership Development Certificate program.

DougLAS coLLege



LEADiNG ThE TEAmIntroducesbasicprinciplesofworkingwithsmallgroupsincludingmemberroles,groupformationprocess,groupdynamicsandgroupproblemsolving.Developsexpertiseingroupleadershipandteambuilding.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege


leadershipcourses


BUiLDiNG TEAms ThAT WORkIntroduces the components of successful teams and the stages of team development. Enhances competenciesinprojectmanagement,decision-making,andcommunicatingandproblem-solvingwithin teams. Introduces the pitfalls of unhealthy group interactions to minimize the impact on teams.Strengthenslearningthroughreal-lifeexamplesandscenarios.Buildsteamleadershipqualities,preparingallteammemberstotakeonrotatingleadershiproles.

eD2go



fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides an opportunity to learn how to make a successful transition from employee to manager andhowtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflicts,andmotivateemployees.

eD2go



mailto:taylorle%40douglascollege.ca%0D?subject=


mailto:taylorle%40douglascollege.ca%0D?subject=


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LEADERshipDemonstrates how to use the principles of great leaders to achieve success in almost every aspectoflife.Challengesthebeliefthatleadershipskillscan’tbelearnedordevelopedandcanhelp garner the respect and admiration of others.

eD2go



cOAchiNG fOR impROvED / ENhANcED pERfORmANcE (mGmT 332)Introducescoachingstrategiesandskillstoguideothersinproblemsolvingandimprovingperformance. Participants will learn to foster employee commitment, identify appropriate coaching styles, facilitate the coaching process through communication skills, and avoid coaching pitfalls.



mgmt332






LEADiNG chANGE iN TURBULENT TimEs (mGmT186)Develops leadership skills for reacting effectively to change and maintaining a sense of control. Examinesthepersonalandorganizationalimpactofchangewhileexploringinnovativepracticesfor accessing collective team and organizational wisdom. Introduces neuroscience techniques to effect real organizational change. Through case studies, personal reflection and group discussions,participantswillbebetterequippedtomanagetheirownreactionstochangeandbuildteamsthatadaptandthriveinever-changingenvironments.



mgmt186

$275 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL

LEADiNG ThE WAY (fmGmT100)Explorespersonalleadershipandcommunicationstylesandevaluatestheireffectivenessforallorganizationallevels.Introduceskeyrolesandresponsibilitiesforsupervisorsandmanagers.Reviewsmajorleadershipandmanagementtheories,introducingpracticalworkplaceapplications.Usesassessmenttoolstofacilitatedevelopmentofleadershipcompetencies(e.g.,DiSC,anonlinetooltobecompletedbeforeclassbegins).PartofFoundationsofEffectiveManagement and Leadership Certificate program.



fmgmt100


mailto:leadership%40jibc.ca%0D?subject=








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ThE LEADER’s ROLE iN EffEcTivE EmpLOYEE RELATiONs (fmGmT301)Equips leaders to more effectively navigate the demanding and time-consuming process of managingemployeeswithperformanceissues.Relevantforbothunionizedandnon-unionizedworkplaces,throughpracticalexercises,casestudiesandapplicationstoworkplacescenarios,participantswilllearntobettermanageemployeerelations.Thecourseintroducesrelevantemploymentandlabourlegislation,industrystandardsandprinciplesofdueprocess.



fmgmt301$280 - $311 / 2 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTER sEcTOR: ALL

ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT (fmGmT401)Explorestheleader’sroleinthehumanresourcemanagementprocess,providingaconceptualframework, skills and tools. Topics include employee recruitment, selection and retention; writing competency-basedjobdescriptionswhichincludeperformancegoals,measuresandactionplans; identifying and applying techniques to enhance staff performance and development; and writing and communicating performance appraisals.




fUNDAmENTALs Of mANAGEmENT (BsAD 1011)Strengthens management skills to facilitate efficiency, effectiveness and management success. Enhancescapacitytoplan,organize,leadandcontrol.Equipsmanagerstomaximizeemployeeproductivity at all levels to achieve organizational goals.

LAngARA coLLege


management


LEADiNG AND mANAGiNG EmpLOYEEs (sscp 1010)Enhances understanding of employee motivation to improve personal and organizational performance.Strengthensleadershipandmanagementpracticestoincreasejobsatisfaction,boostemployeemorale,andleadhigh-performingteams.

LAngARA coLLege


managementskills












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LEADERship DEvELOpmENT (AcED 151)Examinescurrentorganizationalleadershipthinkingandbehaviourinorganizationsandcommunityeconomicdevelopment.Exploresrelationshipsbetweenleadership,poweranddecision-making.Fostersbetterunderstandingofoneselfandone’sroleasaleader.

nicoLA vALLey inStitute of tecHnoLogy

Tel:2503783300or6046029555Web:bit.ly/nvit-leadership

development

$220 / 1 sEmEsTER / cLAssROOm / mERRiTT, BURNABYsEcTOR: ALL

pROjEcT LEADERship, pROBLEm sOLviNG AND DEcisiON-mAkiNG (DApm125)Discusses how lack of communication and teamwork, as well as a reluctance to seek input from others,canleadtoprojectproblemsandconflicts.Presentsaprojectleadershipapproachthatstrengthens team processes and improves decision-making.



sEcTOR: ALL

ORGANizATiONAL BEhAviOUR (mGmT115)Focusesontheinteractionbetweenindividualsandgroupsinorganizations;howtopredictandunderstand events; the influence of values, attitudes, personality and emotion on individual behaviour;andtheimplicationsofspecificbehavioursontheorganization.Coverstopicssuchascommunication and motivation, team dynamics, leadership, the role of politics and power, conflict and negotiation, organizational culture and change management.




mANAGEmENT LEADERship (mG112)Examinesmanagerialrolesandskillsanddiscusseseffectiveproblem-solvinganddecision-makingstrategies.Seekstobuildtheleadershipskillsofmanagers(orfuturemanagers).



professionalbusinessmgmnt


mANAGEmENT pRiNcipLEs AND pRAcTicEs (mNGT 1211)Developsabasicunderstandingofmanagerrolesandfunctionsandexplainsprinciples,conceptsandtechniquesutilizedbymanagers.Topicsincludecommunicating,planning,makingdecisions,organizing, leading, controlling and innovating. Provides participants with an opportunity to developskillsthroughexaminingreal-lifesituationsandanalyzingcasestudies.Idealforcurrentor future managers.




http://bit.ly/nvit-leadershipdevelopment





http://bit.ly/sprottshaw-professionalbusinessmgmnt

mailto:admissions%40tru.ca?subject=

http://www.tru.ca/distance/courses/mngt1211.html

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sTEppiNG Up TO sUpERvisiON (xmsk0930)Discussestheattimesdifficulttransitionofworkertosupervisororleadhand.Exploresthedifferencesbetweendoingtheworkandsupervisingtheworkofothers.Providesparticipantswithan opportunity to practice the skills required to lead effectively in rapidly changing workplaces.




fAciLiTATiON skiLLs fOR LEADERs Reinforcesthenotionthatleadingbycommandisanineffectivestrategyandhighlightsneedformanagerstosupportpeopleandpermitthemtoshareideasproductively.Idealforexperiencedmanagers to continue to develop and practice skills and techniques for effective facilitation.


Tel:6048228400Email: [email protected]:bit.ly/sauder-leader

facilitationskills


LEADiNG hiGh pERfORmANcE TEAmsDiscusses how organizations that have successfully shed a traditional hierarchy in favour of empowered work teams often notice dramatic improvements in performance and customer satisfaction. Participants will get fundamental tools for making the transformation to top performing work teams and maintaining enthusiasm at the highest level.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-leadingteams$1,195 / 2 DAYs / sEmiNAR / vANcOUvER

sEcTOR: ALL

ThE LEADER's WiNDOW Sharestheinsightsandskillsrequiredofaneffectivebusinessleader.Participantswillreceivefeedbackontheirleadershipstyleandpracticeproventechniquesforgettingthebestpossibleperformance from people.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-leaders

window







http://www.tru.ca/business/tmc/core/corestepup.html




http://bit.ly/sauder-leadingteams


http://bit.ly/sauder-leaderswindow



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sTEp Up TO LEADERship (LEAD 1111)Outlineshowtobeaneffectiveleaderbyusingskillssuchascoaching,givingfeedback,motivating,delegatingandproblem-solving.


Tel: 604 443 8453Web:bit.ly/vcc-stepuptoleadership


EssENTiAL LEAD cOAch skiLLs (LEAD 1116)Outlineshowtostrengthenleadershipcoachingskillsbyapplyingin-depthlevelsoflistening,askingquestionsthatstimulateemployeeinsight,andsupportingemployeestotakeresponsibilityfor agreed-upon actions.


Tel: 604 443 8453Web:bit.ly/vcc-leadcoachskills$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

TEAm skiLLs (mskL 1102)Guides participants in discovering their personal leadership style and how it impacts the team. Participantswillexploreteamdevelopmentandprogressionaswellastoolsandskillstoaddresscritical team challenges.


Tel: 604 443 8453 Web:bit.ly/vcc-teamskills$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER

sEcTOR: ALL

EssENTiAL mANAGEmENT skiLLs (mskL 1103)

Introduces essential management skills such as communication, conflict resolution, leadership andmotivation.Throughinteractiveactivitiesandprojects,participantswilllearntoincreasetheirmanagement potential.


Tel: 604 443 8453 Web:bit.ly/vcc-essentialmgmntskills$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER

sEcTOR: ALL

2.1.7 cOAchiNG AND mENTORiNG

cOAchiNG (LDcT 504v)Explainshowcoachingintheworkplacecanbringoutthebestinyourstaff.Studentswilllearntocreateanenvironmentofempowermentandencouragementthroughpromotingresponsibility,acknowledgement and creativity. Opportunities are provided for hands-on practice, applying coaching principles to a variety of scenarios.

cAMoSun coLLege



http://bit.ly/vcc-stepuptoleadership

http://bit.ly/vcc-leadcoachskills

http://bit.ly/vcc-teamskills



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mANAGEmENT skiLLs fOR NEW sUpERvisORs AND mANAGERs (#31248)Equipsparticipantswiththeprovensupervisoryandmanagementtechniquesthatcanbeputintoaction immediately. Learn the tools to plan, organize, communicate and monitor effectively in everysituation.Interactiveexercisescovertopicssuchasmotivation,delegation,communication,performance management and management coaching.



sEcTOR: ALL

cOAch pROGRAmProvidesindividualsworkingwithnewlytraineddriverswiththein-cabtrainingtheyneedtoinstructandcoachthosenewdriversoverashortperiodoftime(i.e.,severalweeks).Focusisonskill development, application of company policies and procedures and hands-on guidance.

cAnADiAn tRucking HuMAn ReSouRce counciL

Tel:6132444800Email: [email protected]:bit.ly/cthrc-coachmentor

assessor


mENTOR pROGRAmProvidesindividualsworkingwithnewlyhired,experienceddriverswiththetrainingtheyneedtomentorthosedriversoveralongerperiodoftime(i.e.,severalmonths).Focusisonsharingknowledgeandexperiencethroughaninformalmentoringrelationship.

cAnADiAn tRucking HuMAn ReSouRce counciL

Tel:6132444800Email: [email protected]:bit.ly/cthrc-coachmentor

assessor


cOAchiNG fOR impROvED / ENhANcED pERfORmANcE (mGmT 332)Introducescoachingstrategiesandskillstoguideothersinproblemsolvingandimprovingperformance. Participants will learn to foster employee commitment, identify appropriate coaching styles, facilitate the coaching process through communication skills and avoid coaching pitfalls.



mgmt332



LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-managementskills

$ 299 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

LEADiNG AND mANAGiNG EmpLOYEEs (sscp 1010)Enhances understanding of employee motivation to improve personal and organizational performance.Strengthensleadershipandmanagementpracticestoincreasejobsatisfaction,boostemployeemoraleandleadhigh-performingteams.

LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-managementskills$299 / 2 DAYs / cLAssROOm / vANcOUvER

sEcTOR: ALL

mailto:info%40cthrc.com?subject=

http://bit.ly/cthrc-coachmentorassessor


http://bit.ly/cthrc-coachmentorassessor









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pERfORmANcE mANAGEmENT (mGmT325)Discusses how performance management is the continuous process of measuring and developing individual and team performance and aligning performance with organizational goals. Participants will learn how to create and implement a performance management system that helps employees betheirbest;theywillalsogethands-onpracticeincoachingforperformance.


Tel:7787825095Email: [email protected]:bit.ly/sfu-

performancemanagement$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

sTEppiNG Up TO sUpERvisiON (xmsk0930)Discussestheattimesdifficulttransitionofworkertosupervisororleadhand.Exploresthedifferencesbetweendoingtheworkandsupervisingtheworkofothers.Providesparticipantswithan opportunity to practice the skills required to lead effectively in rapidly changing workplaces.




cOAchiNG AND mENTORiNGShowcasesthevitalcoachingandmentoringskillsusedbygreatcoachesfordevelopingcompetencies and confidence in people. Participants will develop a can-do attitude for getting the jobdonewell.


Tel:6048228400Email: [email protected]:bit.ly/sauder-coaching

mentoring


cOAchiNG fOR LEADERship ExcELLENcEEstablishescoachingskillsasanessentialelementinaleader’stoolbox.Participantswillgainanawareness of who they are and what they do as coaches. They will learn to apply a core set of coaching skills and discover how these skills can enhance overall leadership effectiveness.


Tel:6048228400Email: [email protected]:bit.ly/sauder-coachingfor

leadership


cOAch's TOOLkiT (LEAD 1120)Introducesthebuildingblocksofcoaching,including:creatingthecoachingenvironment,buildingsupport in the workplace, and selecting practical resources to support the coaching partnership.


Tel: 604 443 8453Web:bit.ly/vcc-coachtoolkit


cOAchiNG fOR hiGh pERfORmANcE (LEAD 1115)Outlineshowtounlockaperson'spotentialtomaximizeperformancebyhelpingratherthanteaching. Participants will identify when to coach, which type of coaching to use, how to conduct a coaching discussion, and how to assess their own coaching skills.


Tel: 604 443 8453Web:bit.ly/vcc-coachinghigh

performance



http://bit.ly/sfu-performancemanagement



http://bit.ly/sauder-coachingmentoring


http://bit.ly/sauder-coachingforleadership

http://bit.ly/vcc-coachtoolkit

http://bit.ly/vcc-coachinghighperformance

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cOAchiNG NExT LEvEL (LEAD 1118)Outlines when to use skill coaching and/or motivational coaching and how to develop skills in self-management,creativecollaborationandaccountability.


Tel: 604 443 8453Web:bit.ly/vcc-coachingnextlevel


EssENTiAL LEAD cOAch skiLLs (LEAD 1116)Outlineshowtostrengthenleadershipcoachingskillsbyapplyingin-depthlevelsoflistening,askingquestionsthatstimulateemployeeinsight,andsupportingemployeestotakeresponsibilityfor agreed-upon actions.


Tel: 604 443 8453Web:bit.ly/vcc-leadcoachskills$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

sTEp Up TO LEADERship (LEAD 1111) Outlineshowtobeaneffectiveleaderbyusingskillssuchascoaching,givingfeedback,motivating,delegatingandproblem-solving.


Tel: 604 443 8453Web:bit.ly/vcc-stepupto

leadership


skiLL cOAchiNG (LEAD 1117)Exploresessentialcoachingteachingsandbehaviours.Participantswilllearntoassessperformance,provideadvice/instruction,modelbehavioursandprovidetimelyfeedback.


Tel: 604 443 8453Web:bit.ly/vcc-skillcoaching


TEAm cOAchiNG (LEAD 1121)Trainsindividualstobeleaderswhocoachtheteamtoresolveissuesandchallenges.Participantswill learn to work with the team to create a common vision; develop a strategy; and agree on roles, responsibilitiesandwaysofworkingtogether.



sEcTOR: ALL

2.1.8 mOTivATiNG pEOpLE

LEADiNG pEOpLE TO pEAk pERfORmANcEBuildsoffthenotionthatanorganization’s“humanassets”aretheirmostpreciousresources.Introducesstrategiesforunleashinguntappedpotentialofstaff,goingbeyond“boot-camp”commandandcontrolleadershipstyles.Equipsparticipantstomotivateemployeestobringouttheirbest(i.e.,peakperformance).




http://bit.ly/vcc-coachingnextlevel

http://bit.ly/vcc-leadcoachskills


http://bit.ly/vcc-skillcoaching




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ORGANizATiONAL BEhAviOUR iN cONsTRUcTiON iNDUsTRY (BLDT 1091)Introducesbasicsoforganizationalbehaviourtoimproveefficiencyandeffectivenessinconstructionworkplaces.Examinestopicssuchasperception;personalityandemotions;individual values and attitudes; motivation; teamwork; communication; power and politics; leadership; and organizational culture.




mANAGEmENT skiLLs fOR NEW sUpERvisORs AND mANAGERs (#31248)Equipsparticipantswiththeprovensupervisoryandmanagementtechniquesthatcanbeputintoaction immediately. Learn the tools to plan, organize, communicate and monitor effectively in everysituation.Interactiveexercisescovertopicssuchasmotivation,delegation,communication,performance management and management coaching.



sEcTOR: ALL

fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides an opportunity to learn how to make a successful transition from employee to manager andhowtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflictsandmotivateemployees.

eD2go



pOsiTivE sTRATEGiEs fOR A hEALThY WORkpLAcEShares the top ten strategies for developing a healthy workplace. Reviews styles and methods thatworktoproduceupbeat,progressive,learning-directedworkplacesaimedatgettingexcellentresultsfromexcellentpeople.




continuing-studies


ORGANizATiONAL BEhAviOUR (mGmT115)Focusesontheinteractionbetweenindividualsandgroupsinorganizations;howtopredictandunderstand events; the influence of values, attitudes, personality and emotion on individual behaviour;andtheimplicationsofspecificbehavioursontheorganization.Coverstopicssuchascommunication and motivation, team dynamics, leadership, the role of politics and power, conflict, negotiation, organizational culture and change management.











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mOTivATiON AND pRODUcTiviTY (mNGT 2131)Explorestheimpactofsupervisorypracticesonemployeeproductivityandmotivation.Requiresparticipantstodevelopcasestudiesbasedonrealworkexperiencessothatpersonalmanagementstyleislinkedtoactualworkplaceperformanceproblems.



courses/mngt2131.html

$368 / mAx 30 WEEks / ONLiNE sEcTOR: ALL

LEADiNG hiGh pERfORmANcE TEAmsDiscusses how organizations that have successfully shed a traditional hierarchy in favour of empowered work teams often notice dramatic improvements in performance and customer satisfaction. Participants will get fundamental tools for making the transformation to top performing work teams and maintaining enthusiasm at the highest level.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-leadingteams$1,195 / 2 DAYs / sEmiNAR / vANcOUvER

sEcTOR: ALL

pERsUAsiON: hOW TO chANGE iDEAs, ATTiTUDEs AND AcTiONsReviewsthestrategiesandskillsofeffectivepersuasion.Participantswillexploretheethicaluseof persuasive techniques, learn what tactics to employ in a variety of situations, and practice various forms of persuasion in a non-threatening environment. Participants will also learn the differencesbetweenintellectualandemotionalpersuasionandreceiveguidanceonhowtopursuebothbyhigh-integritymeans.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-persuasionto

change$1,295 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL











http://bit.ly/sauder-leadingteams


http://bit.ly/sauder-persuasiontochange



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Tel: 604 443 8453Web:bit.ly/vcc-stepuptoleadership$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

EssENTiAL mANAGEmENT skiLLs (mskL 1103)

Introduces essential management skills such as communication, conflict resolution, leadership andmotivation.Throughinteractiveactivitiesandprojects,participantswilllearntoincreasetheirmanagement potential.


Tel: 604 443 8453 Web:bit.ly/vcc-essentialmgmntskills$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER

sEcTOR: ALL

2.1.9 mANAGiNG EmpLOYEE RELATiONships





BAsic mANAGEmENT AND EThics (BLDT 1061)Introducessupervisionandmanagementbasicsincludingresponsibilities,interpersonalandcommunication skills, leadership, teamwork, negotiation and dispute resolution. Reflects on workplaceissuesthroughanexaminationofethicalrightsandprinciples,industrycodesofethicsand relevant case studies.




ThE LEADER’s ROLE iN EffEcTivE EmpLOYEE RELATiONs (fmGmT301)Equips leaders to more effectively navigate the demanding and time-consuming process of managingemployeeswithperformanceissues.Relevantforbothunionizedandnon-unionizedworkplaces.Throughpracticalexercises,casestudies,andapplicationstoworkplacescenarios,participantswilllearntobettermanageemployeerelations.Thecourseintroducesrelevantemploymentandlabourlegislation,industrystandardsandprinciplesofdueprocess.











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fUNDAmENTALs Of mANAGEmENT (BsAD 1011)Strengthens management skills to facilitate efficiency, effectiveness and management success. Enhancescapacitytoplan,organize,leadandcontrol.Equipsmanagerstomaximizeemployeeproductivity, at all levels, to achieve organizational goals.

LAngARA coLLege


management


fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides an opportunity to learn how to make a successful transition from employee to manager andhowtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflictsandmotivateemployees.

eD2go



ORGANizATiONAL BEhAviOR (psYc224)Introducescurrentorganizationalbehaviourresearchandtheory.Participantswilldiscussmotivation,learning,communication,decision-making,power,groupbehaviour,leadershipandjobstress. Part of the Business Management Diploma program.

noRtHeRn LigHtS coLLege

Tel:2507825251Email: [email protected]:bit.ly/nlc-organizational

behavior

N/A / 15 WEEks / cLAssROOm / cALL fOR LOcATiONssEcTOR: ALL

TEAm cOAchiNG (LEAD 1121)Trainsindividualstobeleaderswhocoachtheteamtoresolveissuesandchallenges.Participants will learn to work with the team to create a common vision; develop a strategy; and agreeonroles,responsibilitiesandwaysofworkingtogether.



sEcTOR: ALL





mailto:appinfo%40nlc.bc.ca?subject=


http://bit.ly/nlc-organizationalbehavior

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2.1.10 sOLviNG pROBLEms AND mAkiNG DEcisiONs





LEADERship AND cREATivE pROBLEm-sOLviNG Introducesproblem-solvingmodelsandmethods.Equipsleaderstodiscoverproblems,identifyissues and develop creative solutions. Students will identify, review and adapt their personal problem-solvingandconflictresolutionstyles.PartofLeadershipDevelopmentCertificateprogram.

DougLAS coLLege




DougLAS coLLege


courses

$ 398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

AchiEviNG sUccEss WiTh DifficULT pEOpLE Presentsstrategiesfordealingmoreeffectivelywithdifficultpeople(e.g.,bosses,co-workers,andevenneighboursandfamilymembers).Facilitatesself-understandingandstrengthenscapacitytosolvepeopleproblems.Enhancesrelationshipskills,resultingingreaterpersonalandprofessional productivity.

eD2go



BUiLDiNG TEAms ThAT WORkIntroduces the components of successful teams and the stages of team development. Enhances competenciesinprojectmanagement,decision-makingandcommunicating,andproblem-solvingwithin teams. Introduces the pitfalls of unhealthy group interactions, to minimize the impact on teams.Strengthenslearningthroughreal-lifeexamplesandscenarios.Buildsteamleadershipqualities,preparingallteammemberstotakeonrotatingleadershiproles.

eD2go








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fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides opportunity to learn how to make a successful transition from employee to manager and howtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflictsandmotivateemployees.

eD2go



skiLLs fOR mAkiNG GREAT DEcisiONs Introduces essential decision-making skills. Facilitates capitalizing on opportunities and living life to the fullest.

eD2go



iNspiRiNG TEAms AND mANAGiNG chANGE (fmGmT200)Enhancesunderstandingofteamdynamicsandthemanagerorsupervisor’sroleinthechangemanagementprocess.Strengthensskillsinleadingothersthroughproblem-solving,decision-making and conflict resolution processes.




cOAchiNG fOR impROvED / ENhANcED pERfORmANcE (mGmT 332)Introducescoachingstrategiesandskillstoguideothersinproblemsolvingandimprovingperformance. Participants will learn to foster employee commitment, identify appropriate coaching styles, facilitate the coaching process through communication skills, and avoid coaching pitfalls.



mgmt332





development

$220 / 1 sEmEsTER / cLAssROOm / mERRiTT, BURNABYsEcTOR: ALL






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cRiTicAL ThiNkiNG (cEBsNs 832)Providesparticipantswiththeabilitytodefineandsolveproblems,bothindependentlyandinteams,usingavarietyofcreativeproblemsolvingapproaches.Uponcompletionofthiscourse,participantswillhavereliablydemonstratedtheirabilitytodevelopthinkingskillsandapplythemtoreal-life situations.








DEvELOpiNG hiGh pERfORmANcE TEAmsBuilds on the need for teams to work together to achieve more in an era of “do more with less”. Discusses strategies to develop high performing teams through reaching a consensus, making sound decisions and fostering effective communication skills.




continuing-studies


pROjEcT LEADERship, pROBLEm sOLviNG AND DEcisiON-mAkiNG (DApm125)Discusses how lack of communication and teamwork, as well as a reluctance to seek input from others,canleadtoprojectproblemsandconflicts.Presentsaprojectleadershipapproachthatstrengthens team processes and improves decision making.



sEcTOR: ALL




professionalbusinessmgmnt









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sTRATEGic DEcisiON mAkiNGOffersopportunitytopracticeproventechniquesformakingbetterstrategicdecisionsinthefaceofcomplexity,uncertaintyandconflictingobjectives.


Tel:6048228400Email: [email protected]:bit.ly/sauder-strategic

decisionmaking


cRiTicAL ThiNkiNG (LEAD 1101)highlightsthatcriticalthinkingisoneofthemostdesirableskillsfortoday’sleaders.Participantswillexplorecriticalthinkingconceptsandexaminecasestudiesandcurrenteventstolearntoapply critical thinking skills at work.


Tel: 604 443 8453 Web:bit.ly/vcc-criticalthinking$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

cREATivE ThiNkiNG AT WORk (LEAD 1110)Explorestheroleofcreativethinkinginaddressingcommonworkplaceissuessuchassolvingproblems,savingmoney,andstrivingtodomorewithless.Participantswillstudycreativethinkingtechniques and the creative process, as well as learn to challenge the rules.


Tel: 604 443 8453 Web:bit.ly/vcc-creativethinking$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL




communicationskills




Tel: 604 443 8453 Web:bit.ly/vcc-stepuptoleadership


2.1.11 TRAiNiNG EffEcTivELY

2.1.11TrainingEffectivelycanbefurtherdevelopedandsupportedbythefollowingskillareas:

• 1.2.3 mAkiNG pREsENTATiONs - go to pages 48-49


• 2.1.13 mANAGiNG chANGE - go to pages 87-88

• 2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT & AppRENTicEship pROGRAms - go to pages 91-93

• 3.3.2 mAximiziNG AND mONiTORiNG WORkER pERfORmANcE - go to pages 132-134


http://bit.ly/sauder-strategicdecisionmaking

http://bit.ly/vcc-criticalthinking

http://bit.ly/vcc-creativethinking



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2.1.12 cONDUcTiNG EffEcTivE cREW mEETiNGs





BUsiNEss cOmmUNicATiONs (GBsc 1004)Introducesthefundamentalsofinterpersonalandgroupinteractionsincludingwritten,verbalandnon-verbalcommunication.Topicsincludepresentationpreparation,deliverytechniques,awareness of tone, audience considerations and the use of direct vs. indirect messages.

LAngARA coLLege

Tel:6048761023Email: [email protected] Web:bit.ly/langara-business

management

$395 / 13 EvENiNGs / cLAssROOm / vANcOUvER$395 / 6 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

fAciLiTATiON skiLLs fOR LEADERs Reinforcesthenotionthatleadingbycommandisanineffectivestrategyandhighlightstheneedformanagerstosupportpeopleandpermitthemtoshareideasproductively.Idealforexperiencedmanagers to continue to develop and practice skills and techniques for effective facilitation.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-

leaderfacilitationskills


pOWERfUL pREsENTATiONsIntroduceshowpublicspeakingexemplifiestheessenceofleadership:thepowertoconnectwithandinfluenceothers.Participantswillreframetheirthinkingaboutwhatitmeanstobeapowerfulpresenter and gain self-confidence as they learn how to engage an audience with clarity, passion and purpose. Participants will also practice proven methods for preparing and delivering presentations that reflect who they are as leaders and communicators of ideas.


Tel:6048228400Email: [email protected]:bit.ly/sauder-powerful

presentations$1,295 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

fAciLiTATiON skiLLs TEAm LEADER (LEAD 1108)Provides an overview of facilitation skills for team leaders, specially targeted to focusing on work teams,buildingoncollectivesynergies,andhelpingteammembersusedifferentperspectivestoanalyze issues.


Tel: 604 443 8453 Web:bit.ly/vcc-facilitationskills$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL








http://bit.ly/sauder-powerfulpresentations

http://bit.ly/vcc-facilitationskills

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2.1.13 mANAGiNG chANGE

LEADERship 2 - TEAm skiLLs (BUsA 3155)Focuses on the leadership role of supervisors and managers in influencing organizational performance.Includestopicssuchasdevelopingteamperformance,collaboratingeffectivelywithothers,problemsolving,managingchangeandfosteringinnovation.




LEADiNG chANGE (LDcT 506v)Equips supervisors to take leadership roles in meeting the challenges of the change process. Introduces models for understanding the dynamics and stages of change and resistance to change. Provides practical change management strategies for immediate application to the workplace.

cAMoSun coLLege



LEADERship fOR chANGE Contends that effective leadership is more than a position - it requires action. Participants will learntobuildqualityworkenvironments;recognizeandmanagetheimpactofchange;andfosterresponsibility,acknowledgmentandcreativity.Othertopicsincludetimemanagement,prioritysetting, and increasing productivity. Part of Leadership Development Certificate program.

DougLAS coLLege







LEADiNG chANGE iN TURBULENT TimEs (mGmT186)Develops leadership skills for reacting effectively to change, maintaining a sense of control. Examinesthepersonalandorganizationalimpactofchangewhileexploringinnovativepracticesfor accessing collective team and organizational wisdom. Introduces neuroscience techniques to effect real organizational change. Through case studies, personal reflection and group discussions,participantswillbebetterequippedtomanagetheirownreactionstochangeandbuildteamsthatadaptandthriveinever-changingenvironments.



mgmt186

$275 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTERsEcTOR: ALL









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ORGANizATiONAL BEhAviOUR (mGmT115)Focusesontheinteractionbetweenindividualsandgroupsinorganizations;howtopredictandunderstand events; the influence of values, attitudes, personality and emotion on individual behaviour;andtheimplicationsofspecificbehavioursontheorganization.Coverstopicssuchascommunication and motivation, team dynamics, leadership, the role of politics and power, conflict and negotiation, organizational culture and change management.








LEADiNG chANGEExplorestheroleofleadersinmanagingthechangeprocessthroughplanningandimplementingsuccessful change initiatives in the workplace.


Tel:6048228400Email:[email protected] Web:bit.ly/sauder-leadingchange

$ 1,995 / 2 DAYs / sEmiNAR / vANcOUvER sEcTOR: ALL

UNDERsTANDiNG, mANAGiNG AND cOpiNG WiTh chANGEDiscussesorganizationalchangefromahumanperspective,exploringhowchangesimpactpeopleandthenecessarybehavioursleadersneedtomanagetheresultsofchange.Participantswill practice skills to support themselves and others in times of uncertainty, facilitate the transition process, and overcome resistance to change.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-managingchange$1,150 / 2 DAYs / cLAssROOm / vANcOUvER

sEcTOR: ALL

mANAGiNG chANGE (LEAD 1102)Discusses how to address employee emotions resulting from change, deal with employee resistancetochange,increaseteamcommitmenttochangeandexaminepersonalresponsestochange.


Tel: 604 443 8453 Web:bit.ly/vcc-managingchange$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL






http://bit.ly/sauder-leadingchange


http://bit.ly/sauder-managingchange

http://bit.ly/vcc-managingchange

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2.2hUMANRESOURCESMANAGEMENT2.2.1 iNTERviEWiNG EffEcTivELY

REcRUiTmENT AND sELEcTiON (hRmG 3305)Equips students to design and implement effective recruitment and selection procedures (includingconductingselectioninterviews),aswellashowtocritiqueandimproveexistingsystems. Part of Human Resource Management program.



hrmg3305$415 / 12 WEEks / cLAssROOm / BURNABY$415 / 12 WEEks / ONLiNEsEcTOR: ALL

REcRUiTmENT AND sELEcTiON (BUs 318)Introduces recruitment, selection and retention strategies while providing opportunities to apply current practices. Also equips students to forecast demand and supply and use quantitative measurement strategies.

cAMoSun coLLege


$220 / 1 sEmEsTER / cLAssROOm / vicTORiAsEcTOR: ALL

hiRiNG ThE BEsT pEOpLE (LDcT 505v)Introducesbestpracticesforproactivelyfindingandkeepinggoodemployees,withafocusontheearlystages.Linksselection,orientationandretentionofemployeestotheorganization’sfinancialhealth.

cAMoSun coLLege

Tel:2503703550Web:camosun.ca/learn/


UNDERsTANDiNG ThE hUmAN REsOURcEs fUNcTiONProvidesopportunityforindividualswithoutexperienceinhumanresourcestounderstandthisveryvitallinkintheorganizationalchain.Preparesbothmanagersandbusinessownerstohandlebasichumanresourcefunctionsinawaythatwillensurethebestpossibleresult.Attentionisgiventothehiringprocessincludingwaystolocatequalityemployeesinacompetitivelabourmarket. Employee rights and the legal side of the human resource field are also discussed.

eD2go



hUmAN REsOURcEs mANAGEmENT (GBsc 1003)Introducesthefundamentalelementsofmanaginghumanresourcesthroughanexplorationoftheory,functionsandcompetencies.Topicscovertheemployeelife-cycleincludingjobdesign,recruitment and orientation; training and career development; and discipline and performance management.

LAngARA coLLege


management$ 395 / 12 EvENiNGs / cLAssROOm / vANcOUvER sEcTOR: ALL

http://www.bcit.ca/study/courses/hrmg3305


http://camosun.ca/learn/programs/ldct/descript.html



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2.2.1 iNTERviEWiNG EffEcTivELY

REcRUiTiNG AND RETAiNiNG QUALiTY EmpLOYEEs (xWRk 0290)Demonstratesthecostadvantagetohiringgoodstaff.Topicsincludehowtoexecuteaneffectivehiring process, how to conduct a recruiting interview using Watt's Laws of Interviewing and how to keep good people.


Tel: 1 800 663 4936Email: [email protected]:www.tru.ca/williamslake/

cs/prodev.html

$177 / 1 DAY / sEmiNAR / WiLLiAms LAkEsEcTOR: ALL




communicationskills


2.2.2 cONDUcTiNG NEW WORkER ORiENTATiONs

hR mANAGEmENT fOUNDATiONs (BUs 210)Introduceshumanresourcemanagement(hRM)functionsandthestrategicroleofhRMinorganizations. Topics include the profession of human resource management; the legal framework;jobanalysisanddesign;recruitment,selectionandretention;orientationandtraining;performance management; compensation and rewards; effective discipline and employee rights; andlabourrelations.

cAMoSun coLLege



ORiENTATiON, TRAiNiNG, AND DEvELOpmENT (LDcT 512v)Provides techniques and strategies for developing training plans, supporting employees to formulate career goals, identifying and assessing training and development needs, and determining appropriate training resources. Also emphasizes the importance of orientation for new employees.

cAMoSun coLLege




LAngARA coLLege


management$ 395 / 12 EvENiNGs / cLAssROOm / vANcOUvER sEcTOR: ALL







http://www.tru.ca/williamslake/cs/prodev.html

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ON–ThE–jOB ORiENTATiONFocusesonroleofsupervisorsinsupportingandorientatingnewrecruitseveniftheyaren’tinvolved in the hiring decisions. Calls for effort and imagination to foster a happy, productive workerwho’swillingtostayandcontributetotheworkplace.


Tel:2503912600ext.4801Email:continuingstudies@

royalroads.ca Web:www.royalroads.ca/

continuing-studies


OpERATiONAL hUmAN REsOURcEs (hR111)Introducesthebasicsofoperationalhumanresourcesthroughdiscussionsontopicssuchasexploringcurrenthumanresourcestrendsandissues;examiningrecruitment,orientationandtrainingstrategiesandprocesses;andanalyzingjobdescriptions.


Tel: 604 310 4473 Web:bit.ly/sprottshaw-professional

businessmgmnt


2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR AppRENTicEship pROGRAms

TRAiNiNG AND DEvELOpmENT (hRmG 3505)Introduces learning theory, training needs analysis, and training/curriculum development techniques,includingwritingobjectives.Facilitatesunderstandingofcurrenttrainingmethods,techniquesandaids.Idealforthoseresponsibleforpersonneltrainingorinvolvedinon-the-jobtraining. Part of Human Resource Management program.



hrmg3505$415 / 12 WEEks / cLAssROOm / BURNABY$415 / 12 WEEks / ONLiNEsEcTOR: ALL

hR mANAGEmENT fOUNDATiONs (BUs 210)Introduceshumanresourcemanagement(hRM)functionsandthestrategicroleofhRMinorganizations. Topics include the profession of human resource management; the legal framework;jobanalysisanddesign;recruitment,selection,retention,orientationandtraining;performance management; compensation and rewards; effective discipline and employee rights; andlabourrelations.

cAMoSun coLLege



hUmAN REsOURcE DEvELOpmENT (BUs 312)Equips students to design strategic training plans and development programs to achieve organizationalgoalsandobjectivesbymaximizingindividualperformanceandcommitment.

cAMoSun coLLege

Tel:2503703550Web:bit.ly/camosun-business$220 / 1 sEmEsTER / cLAssROOm / vicTORiA

sEcTOR: ALL




http://www.bcit.ca/study/courses/hrmg3505



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ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT (fmGmT401)Explorestheleader’sroleinthehumanresourcemanagementprocess,providingaconceptualframework, skills and tools. Topics include employee recruitment, selection and retention; writing competency-basedjobdescriptionswhichincludeperformancegoals,measuresandactionplans;identifying and applying techniques to enhance staff performance and development; and writing and communicating performance appraisals.





LAngARA coLLege


management$395 / 12 EvENiNGs / cLAssROOm / vANcOUvER sEcTOR: ALL

pOsiTivE sTRATEGiEs fOR A hEALThY WORkpLAcEShares the top ten strategies for developing a healthy workplace. Reviews styles and methods that worktoproduceupbeat,progressive,learning-directedworkplacesaimedatgettingexcellentresultsfromexcellentpeople.




continuing-studies


WORkpLAcE TRAiNiNG AND DEvELOpmENT (mGmT316)ExploreshowtalentdevelopmentisanincreasinglycriticalhRfunctionthatrequirespracticalknowledge and technical skill. Participants will learn how to perform a training needs analysis, measureandaddressthegapbetweenexpectedandactualperformance,anddesignevaluationcriteria to calculate return on investment.

SiMon fRASeR univeRSityTel:7787825095Email: [email protected] Web:bit.ly/sfu-workplacetraining

$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

OpERATiONAL hUmAN REsOURcEs (hR111)Introducesthebasicsofoperationalhumanresourcesthroughdiscussionsontopicssuchasexploringcurrenthumanresourcestrendsandissues;examiningrecruitment,orientationandtrainingstrategiesandprocesses;andanalyzingjobdescriptions.



businessmgmnt









http://bit.ly/sfu-workplacetraining


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hUmAN REsOURcE mANAGEmENT (xBUs 330)Providesanoverviewofthehumanresourcemanagement(hRM)processincludinganalysis,design, operation, and management. Discusses the impact of such processes on employee and organizational effectiveness. Topics include HRM planning and its link to strategic planning, employee equity, staffing, training and development, performance appraisals, and employee maintenance.


Tel:2509605980Email: [email protected]:www.unbc.ca/continuing

studies/catalog.html$540 / 12 WEEks / cLAssROOm / pRiNcE GEORGEsEcTOR: ALL

ORGANizATiONAL LEARNiNG, DEvELOpmENT AND TRAiNiNG (xBUs 435)Builds skills and knowledge key to designing, implementing and evaluating training and developmentprogramsallowingemployeestoreachtopperformanceandcontributetoorganizational goals. Evaluates topics from legal, ethical, cultural and strategic perspectives. Topics include principles of adult learning, coaching and counselling, program design and evaluation, and career planning. Part of Certificate in Human Resources program.




TRAiNiNG fOR hiGh pERfORmANcE (LEAD 1171)Examinestheuniqueneedsandcharacteristicsofadultlearners,keyprinciplesforlearningandthe role of the facilitator. Participants will leave with hands-on tools for creating a training program that works.


Tel: 604 443 8453 Web:bit.ly/vcc-traininghigh

performance$166 / 1 DAY / cLAssROOm / vANcOUvERsEcTOR: ALL

2.2.4 cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck, AND TAkiNG sTEps fOR impROvEmENT

hR mANAGEmENT fOUNDATiONs (BUs 210)Introduceshumanresourcemanagement(hRM)functionsandthestrategicroleofhRMinorganizations. Topics include the profession of human resource management; the legal framework; jobanalysisanddesign;recruitment,selection,retention,orientationandtraining;performancemanagement;compensationandrewards;effectivedisciplineandemployeerights;andlabourrelations.

cAMoSun coLLege



mANAGiNG fOR impROvED pERfORmANcE (LDcT 517v)highlightstheleadershipchallengeofdealingwithperformanceissues.Examinespersonalresponsestoemployeeineffectivenessandexplorestheroleofcoachingforperformanceimprovement.Introducestechniquesforassessingbehaviouralstylesanddevelopingstrategiesfor positive action.

cAMoSun coLLege







http://bit.ly/vcc-traininghighperformance



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mANAGiNG pERfORmANcE (LDcT 510v)Introduces essential characteristics of performance management systems and a three-step process: performance planning, performance review and action planning. Emphasizes performance planning and principles of employee effectiveness, providing opportunities to practicewritingperformanceobjectivesandengageinaparticipatoryapproachtoperformancereviews.

cAMoSun coLLege


programs/ldct/descript.html

N/A / 6 hOURs / cLAssROOm / vicTORiA sEcTOR: ALL

LEADERship AND cOmmUNicATiONExaminesinterpersonalandinterculturalcommunicationtheorieswhichaccountfordiversity(e.g.,gender,ethnicity,ability),theprocessofgiving/receivingfeedbackandachievinggoals.Studentswill develop leadership skills to relate effectively to others in diverse settings and formats through listening, writing, speaking and using electronic aids. Part of Leadership Development Certificate program.

DougLAS coLLege



ThE LEADER’s ROLE iN EffEcTivE EmpLOYEE RELATiONs (fmGmT301)Equips leaders to more effectively navigate the demanding and time-consuming process of managingemployeeswithperformanceissues.Relevantforbothunionizedandnon-unionizedworkplaces.Throughpracticalexercises,casestudiesandapplicationstoworkplacescenarios,participantswilllearntobettermanageemployeerelations.Thecourseintroducesrelevantemploymentandlabourlegislation,industrystandardsandprinciplesofdueprocess.




ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT (fmGmT401)Explorestheleader’sroleinthehumanresourcemanagementprocess,providingaconceptualframework, skills and tools. Topics include employee recruitment, selection and retention; writing competency-basedjobdescriptionswhichincludeperformancegoals,measuresandactionplans;identifying and applying techniques to enhance staff performance and development; and writing and communicating performance appraisals.











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LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-management

skills$299 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

hUmAN REsOURcE mANAGEmENT (mGmT310)Discusses that effective human resource management is central to gaining a competitive advantage. Participants will learn the theory of human resource management and its practical applicationinachievingorganizationalobjectives.Topicscoveredincludehumanresourcestrategies,legislation,jobanalysis,recruitingmethods,performanceevaluationmethods,jobevaluationtechniquesandemployeebenefitprograms.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-workplacetraining

$570 / 7-12 DAYs / cLAssROOm / vANcOUvER, sURREY sEcTOR: ALL

pERfORmANcE mANAGEmENT (mGmT325)Discusses how performance management is the continuous process of measuring and developing individual and team performance and aligning performance with organizational goals. Participants will learn how to create and implement a performance management system that helps employees betheirbest;theywillalsogethands-onpracticeincoachingforperformance.


Tel:7787825095Email: [email protected]:bit.ly/sfu-performance

management$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

WORkpLAcE TRAiNiNG AND DEvELOpmENT (mGmT316)ExploreshowtalentdevelopmentisanincreasinglycriticalhRfunctionthatrequirespracticalknowledge and technical skill. Participants will learn how to perform a training needs analysis, measureandaddressthegapbetweenexpectedandactualperformance,anddesignevaluationcriteria to calculate return on investment.

SiMon fRASeR univeRSityTel:7787825095Email: [email protected] Web:bit.ly/sfu-workplacetraining


iNTRODUcTiON TO hUmAN REsOURcE mANAGEmENT (BBUs3811)Providesintroductionandoverviewofhumanresourcemanagement(hRM)conceptsandfunctionswithinanorganization.ExplorestheroleofbothhRMspecialistsandmanagersintheeffective design and implementation of HRM policies and practices.


Tel:2508285036Web:www.tru.ca/distance/

courses/bbus3811.html$368 / mAx 30 WEEks / ONLiNEsEcTOR: ALL








http://bit.ly/sfu-performancemanagement



http://www.tru.ca/distance/courses/bbus3811.html

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sTEppiNG Up TO sUpERvisiON (xmsk0930)Discussesthe,attimes,difficulttransitionofworkertosupervisororleadhand.Exploresthedifferencesbetweendoingtheworkandsupervisingtheworkofothers.Providesparticipantswithopportunity to practice the skills required to lead effectively in rapidly changing workplaces.




hUmAN REsOURcE mANAGEmENT (xBUs 330)Providesanoverviewofthehumanresourcemanagement(hRM)processincludinganalysis,design, operation and management. Discusses the impact of such processes on employee and organizational effectiveness. Topics include HRM planning and its link to strategic planning, employee equity, staffing, training and development, performance appraisals, and employee maintenance.




pERfORm mGmT: GOALs AND REviEW (LEAD 1106)Outlines how to work with employees to set and reach agreed-upon goals, action plans and follow-up reviews. Participants will gain the knowledge, skills and confidence to identify effective performanceandprovidepositiveandconstructivefeedback.


Tel: 604 443 8453Web:bit.ly/vcc-performmgmt$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL

skiLL cOAchiNG (LEAD 1117)Exploresessentialcoachingteachingsandbehaviours.Participantswilllearntoassessperformance,provideadvice/instruction,modelbehavioursandprovidetimelyfeedback.


Tel: 604 443 8453Web:bit.ly/vcc-skillcoaching




Tel: 604 443 8453 Web:bit.ly/vcc-stepuptoleadership





http://bit.ly/vcc-performmgmt

http://bit.ly/vcc-skillcoaching


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2.2.5 ENfORciNG WORkpLAcE RULEs AND pOLiciEs

ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT (fmGmT401)Explorestheleader’sroleinthehumanresourcemanagementprocessbyprovidingaconceptualframework, skills and tools. Topics include employee recruitment, selection and retention; writing competency-basedjobdescriptionswhichincludeperformancegoals,measuresandactionplans;identifying and applying techniques to enhance staff performance and development; and writing and communicating performance appraisals.




hUmAN REsOURcEs mANAGEmENT (GBsc 1003)Introducesthefundamentalelementsofmanaginghumanresourcesthroughanexplorationoftheory,functions,andcompetencies.Topicscovertheemployeelife-cycleincludingjobdesign;recruitment and orientation; training and career development; and discipline and performance management.

LAngARA coLLege






development


sUpERvisiON (mNGT 1111)Introducesfront-linesupervisorymanagementconcepts,functionsandresponsibilities.Explorestopicssuchasplanning,solvingproblems,organizing,staffing,controlling,motivating,disciplining,counselling and evaluating employee performance. Stresses the importance of linking theory to practice, providing participants with practical knowledge and skills to apply in real workplace situations.


Tel:2508285036Email: [email protected] Web:www.tru.ca/distance/

courses/mngt1111.html$368 / mAx 30 WEEks / ONLiNEsEcTOR: ALL

UNWRiTTEN RULEs fOR WORkpLAcE (LEAD 1168)Shows how to align positive attitudes with workplace opportunities and understand the relationshipbetweenworkplacerulesandworkplacesuccess.Participantswilllearntoapplytherulestotheirownsituationsandmodifytheirbehaviourforcareersuccess.


Tel: 604 443 8453 Web:bit.ly/vcc-unwrittenrules$166 / 1 DAY / cLAssROOm / vANcOUvER

sEcTOR: ALL








http://bit.ly/vcc-unwrittenrules

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2.2.6 UNDERsTANDiNG pROGREssivE DiscipLiNE

2.2.7 fOLLOWiNG ThE GRiEvANcE pROcEss





hR mANAGEmENT fOUNDATiONs (BUs 210)Introduceshumanresourcemanagement(hRM)functionsandthestrategicroleofhRMinorganizations. Topics include the profession of human resource management; the legal framework; jobanalysisanddesign;recruitment,selection,retention,orientationandtraining;performancemanagement;compensationandrewards;effectivedisciplineandemployeerights;andlabourrelations.

cAMoSun coLLege



EmpLOYEE AND LABOUR RELATiONs (BUs 313)Introducesanindustrialrelationsframeworktofacilitateanunderstandingoflabourrelations.Topicsincludearbitration,contractinterpretationandBC’slabourlegislation.Studentswillparticipateincollectivebargainingandgrievancesimulations.

cAMoSun coLLege


$220 / 1 sEmEsTER / cLAssROOm / vANcOUvER sEcTOR: ALL

pOsiTivE AND pROGREssivE DiscipLiNEMakesacaseforproperdisciplineandterminationprocessesbasedontheriseofcourtcases,labourrelationhearingsandhumanrightsinvestigations.Introducesprogressivedisciplineasaway to encourage and foster trust and confidence in management and return to harmony in the workplace.


Tel:6048887220Email: [email protected]:bit.ly/clac programsandcourses

$40 / 2-3 hOURs / ONLiNE sEcTOR: cONsTRUcTiON

pOsiTivE DiscipLiNE pROcEss (cEss 158)Introduces a positive discipline process to develop and support change in under-performing employees. Shifts the focus of discipline from adversarial to developmental, with a focus on retention. Through structured activities, participants will apply their learning within their own workplaces.

coLLege of neW cALeDoniA

Tel:2505615848ext.475Email: [email protected]:cms.cnc.bc.ca

$160 / 6 hOURs / cLAssROOm / pRiNcE GEORGEsEcTOR: ALL







http://cms.cnc.bc.ca/

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pROGREssivE DiscipLiNE - ONLiNE REsOURcEProvides information and steps for applying progressive discipline in the work place. As an employer,thewayprogressivedisciplineprocessisappliedisthebasisofdefenceifanemployeefilesacomplaintofunjustdismissal.

HuMAn ReSouRceS AnD SkiLLS DeveLoPMent cAnADA

Web:bit.ly/hrsdc-progressivedisciplineN/A / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: ALL


LAngARA coLLege






development


2.2.8 REcOGNiziNG, REpORTiNG, AND hANDLiNG cOmpLAiNTs





mANAGiNG AND REsOLviNG WORkpLAcE cONfLicT (LDcT 502v)Establishesthatconflictisnormalandinevitable,andexplorestheconstructiveroleconflictcanplay in organizational and individual growth. Students will develop skills to prevent, manage and workthroughconflictsothatdestructivedynamicsareminimizedandmutualbenefitsaremaximized.ThisintroductoryworkshopispartoftheLeadershipDevelopmentcertificate.

cAMoSun coLLege








http://bit.ly/hrsdc-progressivediscipline

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2.2.8 REcOGNiziNG, REpORTiNG, AND hANDLiNG cOmpLAiNTs

hOW TO cOmmUNicATE WiTh DipLOmAcY, TAcT AND cREDiBiLiTY (#32206)Teaches participants how to choose and use the most appropriate words and emotional tone for everybusinesssituation.This2-dayseminarwillhelpprovideinsightintodifferentcommunicationstylesandbuildskillstoclearlygiveandreceiveinformation.


Tel:18772622519Email: [email protected]:bit.ly/cmc-communicate32206$1995 / 2 DAYs / sEmiNAR / vANcOUvER

sEcTOR: ALL

AchiEviNG sUccEss WiTh DifficULT pEOpLE Presentsstrategiesfordealingmoreeffectivelywithdifficultpeople(e.g.,bosses,co-workersandevenneighboursandfamilymembers).Facilitatesself-understandingandstrengthenscapacitytosolvepeopleproblems.Enhancesrelationshipskills,resultingingreaterpersonalandprofessionalproductivity.

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2.2.9 pROmOTiNG REspEcT iN ThE WORkpLAcE

LEADiNG chANGE (LDcT 506v)Equips supervisors to take leadership roles in meeting the challenges of the change process. Introduces models for understanding the dynamics and stages of change and resistance to change. Provides practical change management strategies for immediate application to the workplace.

cAMoSun coLLege



hARAssmENT AND DiscRimiNATiON fOR mANAGERsProvides overview of harassment and discrimination issues, categories of people legally protected, Equal Employment Opportunity Commission regulations, important court cases, federal statutes concerning harassment and discrimination in the workplace, and how managers can protectthemselves,theirfellowemployees,andtheiremployerfromprohibitedharassmentanddiscrimination.


Tel:6048887220Email: [email protected]:bit.ly/clac programsandcourses$50 / 45 miNUTEs / ONLiNE

sEcTOR: cONsTRUcTiON





http://bit.ly/cmc-communicate32206

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sExUAL hARAssmENT pREvENTiONClearlydefinessexualharassment,includingthelegalperspective.Introducesstrategiesforpreventingsexualharassmentintheworkplaceandalsohowtoeffectivelyrespondifitdoesoccur.



$50 / 30 miNUTEs / ONLiNE sEcTOR: cONsTRUcTiON

iNcLUsivE LEADERship: vALUiNG DivERsiTY iN YOUR WORkpLAcE (mGmT192)Equips leaders to work effectively with diversity to create successful, inclusive organizations. Introduces research demonstrating that diverse workforces, if supported appropriately, are more creative, innovative and successful than their homogenous counterparts. Participants will reflect ontheirownpersonalexperiencesofdiversity,challengingpersonalassumptionsandstereotypes,tobuildCulturalandEmotionalIntelligence.




pOsiTivE sTRATEGiEs fOR A hEALThY WORkpLAcEShares the top ten strategies for developing a healthy workplace. Reviews styles and methods that worktoproduceupbeat,progressive,learning-directedworkplacesaimedatgettingexcellentresultsfromexcellentpeople.




continuing-studies


WORkpLAcE hARAssmENT sENsiTiviTY TRAiNiNGEquipsparticipantswithabilitytorecognizeandappropriatelyaddressandpreventworkplaceharassment.Topicsincludeunderstandingtheissueandassessingandrespondingtoproblemsituations.Relevantforbothmanagementandnon-managementworkers.

St. JoHn AMBuLAnce

Web:bc.sjatraining.ca/Course-Harass.php

$30 / 1.5-3 hOURs / ONLiNEsEcTOR: ALL sTEppiNG Up TO sUpERvisiON (xmsk0930)Discussesthe,attimes,difficulttransitionofworkertosupervisororleadhand.Exploresthedifferencesbetweendoingtheworkandsupervisingtheworkofothers.Providesparticipantswith opportunity to practice the skills required to lead effectively in rapidly changing workplaces.




pREvENTiNG WORkpLAcE viOLENcEProvides employers, supervisors and front-line workers with tools to reduce the increasing concernswithworkplaceviolence.IncludesexplanationsofWorkSafeBCrequirementsforprotection of workers from workplace violence. Also discusses risk assessment, violence prevention and development of a workplace violence prevention program.

WoRkSAfeBc

Tel:6042763090Web:www.worksafebc.com/

news_room/courses/$100 - $175 / 7-10 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL







http://bc.sjatraining.ca/Course-Harass.php


http://www.worksafebc.com/news_room/courses/

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2.2.10 mANAGiNG EmpLOYEE DOcUmENTATiON

2.2.10ManagingEmployeeDocumentationcanbefurtherdevelopedandsupportedbythefollowingskillareas:

• 1.1.4 WORkiNG WiTh cOmpUTERs - go to pages 36-42

• 1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs - go to pages 45-47

• 3.1.7 cOmpLYiNG WiTh pERsONAL iNfORmATiON pROTEcTiON AcT (pipA) - go to page 116

2.2.11 REcOGNiziNG ROLEs AND REspONsiBiLiTiEs WiThiN ThE ORGANizATiON

LEADERship 2 - TEAm skiLLs (BUsA 3155)Focuses on the leadership role of supervisors and managers in influencing organizational performance.Includestopicssuchasdevelopingteamperformance,collaboratingeffectivelywithothers,problemsolving,managingchangeandfosteringinnovation.





DougLAS coLLege


courses


fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT Provides opportunity to learn how to make a successful transition from employee to manager and howtomanagetimetoeffectivelycopewiththeconstantdemandsofamanagerialjob.Participantswilllearntheskillsrequiredtodelegateresponsibility,influenceanddirectotherpeople'sperformance,solveproblems,resolveconflicts,andmotivateemployees.

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LEADiNG ThE WAY (fmGmT100)Explorespersonalleadershipandcommunicationstylesandevaluatestheireffectivenessforallorganizationallevels.Introduceskeyrolesandresponsibilitiesforsupervisorsandmanagers.Reviewsmajorleadershipandmanagementtheories,introducingpracticalworkplaceapplications.Usesassessmenttoolstofacilitatedevelopmentofleadershipcompetencies(e.g.,DiSC,anonlinetooltobecompletedbeforeclassbegins).PartoftheFoundationsofEffectiveManagementandLeadership Certificate program.


Tel:6045285608Email: [email protected]:www.jibc.ca/course/fmgmt100







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TEAm BUiLDiNG TAcTics: mAkiNG ThE WhOLE GREATER ThAN ThE sUm (mGmT132)Strengthensskillstobuildeffectiveteams,creatingapositiveemployeeexperienceandfacilitatinggreatergroupaccomplishmentsandproductivitythanwouldbepossibleforindividualsto achieve independently. Introduces techniques to delegate tasks, promote group harmony, differentiatethepersonalfromtheprofessional,andfacilitatepositiveenergy.Exploresteamroles(includingdifficultanduncooperativeteammembers)andofferstechniquesforchangingrolesingroups. Introduces strategies to avoid/discourage stereotyping and typecasting.


Tel:6045285608Email:[email protected]:www.jibc.ca/course/

mgmt132

$275 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTER sEcTOR: ALL




development$219 / 1 sEmEsTER / cLAssROOm / mERRiTT, BURNABYsEcTOR: ALL




businessmgmnt






TEAm cOAchiNG (LEAD 1121)Trainsindividualstobeleaderswhocoachtheteamtoresolveissuesandchallenges.Participantswill learn to work with the team to create a common vision, develop a strategy and agree on roles, responsibilitiesandwaysofworkingtogether.



sEcTOR: ALL








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3.1 LEGAL / LEGISLATIVE CONSIDERATIONS3.1.1 fOLLOWiNG LABOUR sTANDARDs AND LAWs

LAW AND EThicsDiscusses critical points of law and ethics for Professional Engineers or Geoscientists. Gives participantstheopportunitytonetworkwithcolleaguesandlearnfromtheexperts.Topicsinclude:the professions of engineering and geoscience, occupational health and safety, employment law, practical law, practice and ethics and disciplinary hearings.


Tel: 604 430 8035Email: [email protected]:bit.ly/apegbc-events

$345 - $385 / 2 DAYs / sEmiNAR OR sELf-sTUDY / vANcOUvERsEcTOR: cONsTRUcTiON

EmpLOYmENT LAW (BLAW 3905)ExploresthecommonlawlegalprinciplesandstatutoryregimesgoverningtherelationshipbetweenindividualemployeesandemployersinCanada.Whiletheemphasiswillbeonthelawofemploymentinthenon-unioncontext,comparisonswillbemadewiththerelationshipbetweenunions and employers in Canada.


Tel: 604 434 1610 Web:www.bcit.ca/study/courses/ blaw3905

$520 / 13 WEEks / cLAssROOm / BURNABY$520 / 13 WEEks / ONLiNE / N/AsEcTOR: ALL

iNDUsTRiAL RELATiONs (cmGT 7605)Introducestheconceptofindustrialrelationsmanagementandexaminestherelationshipbetweenemploymentlegislationandcollectivebargaining.Explorestheimpactofcollectivebargainingonorganizationalstructureandworkenvironments(e.g.,open/closedshops).PartoftheConstructionManagement Program.


Tel: 604 434 1610 Web:bit.ly/bcitconstruction


EmpLOYmENT LAW (BUs 311)Discussesthelegalitiesofemployer/employeerelationshipsthroughtheexplorationoftopicsincluding human rights, employment standards, workers compensation and safety, privacy, wrongfuldismissalandjustcausefortermination.Althoughappropriateforunionizedandnon-unionizedworkplaces,specificsconcerningcollectivebargainingarenotexplored.

cAMoSun coLLege


calendar/2010/web/bus.html$220 / 1 sEmEsTER / cLAssROOm / vicTORiA

sEcTOR: ALL

EmpLOYEE AND LABOUR RELATiONs (BUs 313)Focusesonlabourrelationsbyintegratingtheindustrialrelationsframework.Learnerswillengageincollectivebargainingsimulationsandgrievanceprocesses.Theywillalsohaveopportunitytolearnaboutarbitrations,contractinterpretationandlabourlegislationinBritishColumbia.

cAMoSun coLLege


calendar/2010/web/bus.html



http://bit.ly/bcitconstruction

http://camosun.ca/learn/ calendar/2010/web/bus.html

http://camosun.ca/learn/calendar/2010/web/bus.html


http://www.bcit.ca/study/courses/blaw3905

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BUsiNEss LAW ii (BUsN 2420)Exploresseveralareasofbusinesslawincludinggeneralemploymentcontracts,insurancecontracts,guarantees,typesofbusinessorganizations,securingcredit,bankruptcy,financialinstitutions,labourrelations,taxationandrelevantprovincialandfederallegislation.

DougLAS coLLege

Tel:6045275472Email: registrar_office@douglas.

bc.caWeb:www.douglas.bc.ca/

calendar/courses/cbus.htm

$265 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAmsEcTOR: ALL

UNDERsTANDiNG ThE hUmAN REsOURcEs fUNcTiONProvidesanopportunityforindividualswithoutexperienceinhumanresourcestounderstandthisveryvitallinkintheorganizationalchain.Preparesbothmanagersandbusinessownerstohandlebasichumanresourcefunctionsinawaythatwillensurethebestpossibleresult.Attentionisgiventothehiringprocessincludingwaystolocatequalityemployeesinacompetitivelabourmarket. Employee rights and the legal side of the human resource field are also discussed.

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UNiON mANAGEmENT RELATiONs (BUsi 2360)ProvidesanoverviewoftheCanadianlaboursceneincludingthehistoricalevolutionofCanadianUnionism,theimpactoftradeunionsonindustryandcommerce,unionobjectives,employerorganizationsandlabourunionsasinstitutions,existinglabourlegislationandtrends,labour-managementrelations,mediationandarbitration.Thecourseislargelydirectedtocurrentevents,particularly in BC.

kWAntLen PoLytecHnic univeRSity

Tel:6045992000Web:www.kwantlen.ca/calendar/

busicrs.html$370 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL

LABOUR AND EmpLOYmENT RELATiONs (mGmT326)Introduces the fundamentals of understanding and managing the union-management relationship. Discussionsincludeemploymentandlabourlegislation,theBCframework,andtheprocessofcertification,collectivebargaining,interpretingthecollectiveagreement,andresolvingdisputes.


Tel:7787825095Email: [email protected]:bit.ly/sfu-labouremployment

relations


BUsiNEss LAW (mGmT360)Focusesonlabourrelationsbyintegratingtheindustrialrelationsframework.Learnerswillengageincollectivebargainingsimulationsandgrievanceprocesses.Theywillalsohaveopportunitytolearnaboutarbitrations,contractinterpretationandlabourlegislationinBritishColumbia.


Tel:7787825095Email: [email protected]:bit.ly/sfu-businesslaw$570 / 12 DAYs / cLAssROOm / sURREY

sEcTOR: ALL

http://www.douglas.bc.ca/calendar/courses/cbus.htm

http://www.kwantlen.ca/calendar/ busicrs.html


http://bit.ly/sfu-labouremploymentrelations


http://bit.ly/sfu-businesslaw


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3.1.1 fOLLOWiNG LABOUR sTANDARDs AND LAWs

EmpLOYER AND EmpLOYEE RELATiONs (hR112)Explorestherelationshipbetweenanemployerandemployee.Thiscourseisdesignedtodiscussoccupationalhealthandsafetyanddetailsaroundlabourrelations.

SPRott SHAW coMMunity coLLege

Tel: 604 310 4473Web:bit.ly/sprottshaw-professional

businessmgmnt

N/A / 40 hOURs / cLAssROOm / vARiOUs LOcATiONssEcTOR: ALL

EmpLOYmENT LAW iN cANADA (cOmm 304)Fostersanunderstandingofthelegalcontextoftherelationshipbetweenemployerandemployee,andofthedutiesandresponsibilitiesinthatrelationship.Thelawssurroundinghumanrights,employmentstandards,healthandsafety,grievanceandarbitration,anddismissalareexamined.Part of Commerce/Business Administration program.


Email: [email protected]:bit.ly/unbc-buscourses

$654 / 1 sEmEsTER / LEcTURE / pRiNcE GEORGEsEcTOR: ALL

3.1.2 fOLLOWiNG WORkER sAfETY REGULATiONs

LAW AND EThicsDiscusses critical points of law and ethics for Professional Engineers or Geoscientists. Gives participantstheopportunitytonetworkwithcolleaguesandlearnfromtheexperts.Topicsinclude:the professions of engineering and geoscience, occupational health and safety, employment law, practical law, practice and ethics, and disciplinary hearings.



$345 - $385 / 2 DAYs / sEmiNAR OR sELf-sTUDY / vANcOUvERsEcTOR: cONsTRUcTiON

sAfETY LEGisLATiON (BLDT 2071)Reviewssitesafetyandaccidentpreventionandtherolesandresponsibilitiesofconstructioncontractors and owners. This course is part of the Construction Supervisor program.



bldt2071

$255 / 6 WEEks / cLAssROOm / BURNABY, NANAimOsEcTOR: cONsTRUcTiON

WORkpLAcE DRUG & ALcOhOL TRAiNiNG fOR sUpERvisORsProvidesinformationonthephysical,behavioural,speechandperformanceindicatorsofprobabledrugandalcoholuse,theUSregulatoryrequirements,andotherresponsibilitiesinimplementingacompanypolicy.Alsooutlinesrolesandresponsibilitiesformanagers/supervisorsunderacompany drug and alcohol program.

Bc tRucking ASSociAtion

Tel: 604 888 5319 Email: [email protected]:www.bctrucking.com/

calendar.php $150 - $185 / 1 DAY / LEcTURE / LANGLEYsEcTOR: TRUckiNG


http://bit.ly/unbc-buscourses




http://www.bctrucking.com/calendar.php



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Whsc LEvEL i cANADiAN cOURsE IntroducesprovincialhealthandsafetylawsalongwithPartIIoftheCanadaLabourCode,itsregulations, related laws, occupational health, principle of controls, workplace inspections, accident and incident investigations, and other knowledge relevant to the duties of workplace committeemembersorhealthandsafetyrepresentatives.

cAnADiAn Auto WoRkeRS' union

Tel: 1 800 665 3553Email: [email protected] Web:www.caw.ca/en/3403.htmN/A / N/A / sEmiNAR / cALL fOR LOcATiON

sEcTORs: AviATiON, RAiL, TRUckiNG

EmpLOYER AND EmpLOYEE RELATiONs (hR112)Explorestherelationshipbetweenanemployerandemployee.Thiscourseisdesignedtodiscussoccupationalhealthandsafetyanddetailsaroundlabourrelations.


Tel: 604 310 4473Web:bit.ly/sprottshaw-professional

businessmgmnt

N/A / 40 hOURs / cLAssROOm / vARiOUs LOcATiONssEcTOR: ALL

cANADA LABOUR cODE: pART ii ORiENTATiONIntroducesPartIIoftheCanadaLabourCode.Topicsincludeasummaryofthelegislativeframeworkandemployerandemployeeresponsibilitiesastheyapplytooccupationalhealthandsafety.ThiscourseisforemployersandemployeeswhosepositionsarecoveredbyPartIIoftheCode.

St. JoHn AMBuLAnce

Tel:18663212651Email: [email protected]:bc.sjatraining.ca/Course-

CLC.php$29 / sELf-pAcED / ONLiNEsEcTOR: ALL

OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNARsOffers a selection of seminars covering a variety of topics on occupational and environmental health.ArchivedseminarscanbeaccessedfromtheUBCwebsite.

univeRSity of Bc

Tel:6048222772Web:www.spph.ubc.ca/

page216.htm

fREE / vARiOUs / sEmiNAR / vANcOUvERsEcTOR: ALL

iNDUsTRiAL/cOmmERciAL fALL pROTEcTiON - END UsER cOURsE Describesfallprotectionandequipmentstandards,inconjunctionwiththeWorkSafeBCstandards and the Canadian Standards Association. Successful completion of this course will giveparticipantsacertificatewhichisvalidforthreeyears.

vAncouveR RegionAL conStRuction ASSociAtion

Tel:6042943766Web:bit.ly/vrca-fallprotection$195 - $225 / 1 DAY / cLAssROOm / vANcOUvER


hAzARD REcOGNiTiON AND cONTROLOutlines how to identify hazards in the workplace, locate relevant regulatory requirements, and eliminate hazards through the process of identification, control and evaluation. Ideal for workers, supervisorsandmembersofjointhealthandsafetycommittees.Topicsalsocovertheresponsibilityforworkplaceinspections,anduseoftheOccupationalhealthandSafetyRegulation.

WoRkSAfeBc


news_room/courses/

$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL


http://www.caw.ca/en/3403.htm



http://bc.sjatraining.ca/Course-CLC.php

http://www.spph.ubc.ca/ page216.htm

http://bit.ly/vrca-fallprotection


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OccUpATiONAL hEALTh AND sAfETY iN smALL BUsiNEssExplainsemployers’andworkers’healthandsafetyresponsibilitiesanddescribeshowtopracticedue diligence in carrying them out in the workplace.

WoRkSAfeBc


news_room/courses/


pREvENTiNG WORkpLAcE viOLENcEProvides employers, supervisors and front-line workers with tools to reduce increasing concerns withworkplaceviolence.IncludesexplanationsofWorkSafeBCrequirementsforprotectionofworkers from workplace violence. Also discusses risk assessment, violence prevention and development of a workplace violence prevention program.

WoRkSAfeBc


news_room/courses/$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

REspONsiBiLiTiEs Of jOiNT hEALTh AND sAfETY cOmmiTTEEs Aimstohelpparticipantsidentifyandinterpretjointhealthandsafetycommitteemembers’functionsanddutiesandtocarryouttheirresponsibilitiestopromoteworkplacehealthandsafety.Topics include effective health and safety programs, safety committee functions and responsibilities,workplaceinspections,accidentinvestigations,anduseoftheOccupationalHealth and Safety Regulation.

WoRkSAfeBc


news_room/courses/


sUpERvisOR sAfETY mANAGEmENTAimstohelpsupervisorstoexerciseduediligenceandtocarryouttheirresponsibilitiesforcreating and maintaining a safe and healthy work environment. Topics include due diligence, WCB officer functions, risk assessments, effective crew talks, safety inspections and accident investigations.

WoRkSAfeBc



3.1.3 AppLYiNG WORkpLAcE sTANDARDs, BY-LAWs, REGULATiONs, cODEs AND mANUfAcTURERs’ spEcificATiONs

LARGE BUsiNEss cOR AUDiTOR TRAiNiNGConsiders concepts for auditing health and safety programs. This course provides comprehensive information on the certification process and the Large Business Certificate of Recognition program –importantforanyorganizationsinterestedinCORcertificationand/ortheWorkSafeBCrebate.

Bc conStRuction SAfety ALLiAnce

Tel: 1 877 860 3675Email: [email protected]:www.bccsa.ca/Large-COR.

html

$200 - $300 / 2 DAYs / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON






http://www.bccsa.ca/Large-COR.html

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smALL BUsiNEss cOR AUDiTOR TRAiNiNG Considers concepts for auditing health and safety programs. Provides comprehensive information on the certification process and the Small Business Certificate of Recognition program for those seekingCORcertificationand/ortheWorkSafeBCrebate.


Tel: 1 877 860 3675Email: [email protected]:www.bccsa.ca/Small-COR.

html

$100 - $150 / 1 DAY / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

cONsTRUcTiON DOcUmENTs AND cONTRAcTs (BLDT 2011)Reviewsconstructioncontractdocumentsandoffersabasicunderstandingofthecontractrelationship.Thiscourseisidealfornewsupervisors,orthosewhoneedabetterunderstandingofconstruction contracts.


Tel: 604 434 1610 Webwww.bcit.ca/study/courses/


cONsTRUcTiON LAW (cmGT 7420)Coversthelawsthatapplytothebusinessofconstruction.Examineshowtheseconceptsrelatetoconstruction processes through discussions of relevant issues.


Tel: 604 434 1610 Web:bit.ly/bcitconstruction$393 / 36 hOURs / cLAssROOm / BURNABY


cONTRAcTs pART 1: TYpEs Of cONTRAcTs AND cONTRAcT DOcUmENTs (TsYh 3460)Examinesdifferenttypesofconstructioncontractsincluding:lumpsum,unitprice,costplusandturnkey. Covers tender instructions, proper documentation for contracts, special conditions, insurance clauses and industry specifications.


Tel: 604 434 1610 Web:bit.ly/bcitcontracts

$275 / mAx 52 WEEks / ONLiNEsEcTOR: cONsTRUcTiON

TRANspORTATiON Of DANGEROUs GOODs (TDG) REGULATiONs - DRivER cOURsEProvidesdriversandotherworkerswithanoverviewofdriverresponsibilities,andclassification,labeling,documentationandincidentreportingrequirements.Uponsuccessfulcompletion,eachparticipantwillreceiveaTDGcertificationcardwithanexpirydateofthree(3)yearsfromthedateof training.


Tel: 604 888 5319Email: [email protected]:www.bctrucking.com/

calendar.php$95 - $125 / 1 DAY / cLAssROOm / LANGLEYsEcTOR: TRUckiNG

TRANspORTATiON Of DANGEROUs GOODs (TDG) REGULATiONs - iNsTRUcTOR cOURsEDesigned for employers who have regular staff turnover, employ seasonal workers, or companies whoarealargeemployer.This2-dayprogramiscost-effectivesolutionforTransportationofDangerous Goods regulatory compliance. Upon successful completion, each participant will receiveaTDGcertificationcardwithanexpirydateofthree(3)yearsfromthedateoftraining.


Tel: 604 888 5319Email: [email protected]:www.bctrucking.com/

calendar.php$695 - $795 / 2 DAY / cLAssROOm / LANGLEYsEcTOR: TRUckiNG


http://www.bccsa.ca/Small-COR.html

http://www.bcit.ca/study/courses/ bldt2011


http://bit.ly/bcitcontracts





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WhmisDefinesandexploresthemanyhazardousmaterialsusedinaworkplaceandtherespectivesafetyconsiderations. This course covers the Workplace Hazardous Materials Information System (WhMIS).

DLM SAfety

Tel:6044330002Email: [email protected]:www.dlmsafety.com/$45 / 4 hOURs / cLAssROOm / LOWER mAiNLAND

sEcTOR: ALL

BUsiNEss LAW i (BUsN 1320)Providesageneralreviewofthemeaning,sourcesandadministrationofbusinesslawandamoredetailedexaminationofthelawofcontractswithparticularreferencetobusinesssituations.Thecourseisdesignedtogivetheparticipantanunderstandingofbusinesslawincludingconsumerprotection, legislation and potential changes in the legal climate of Canada.

DougLAS coLLege



calendar/courses/cbus.html


iATA / icAO fOR shippERsCoverstheessentialsofshippingdangerousgoodsbyair.Thiscourseisidealforshippers,inbothinternational and domestic shipping, using commercial airlines or courier services. Full training daysavailableforgeneralpublicorcustomizedtrainingforgroupsofupto25people.

gLoBAL HAzMAt inc.

Tel: 1 877 744 4999 Web:bit.ly/globalhazmatiata-

iacoshippersN/A / 1 DAY / cLAssROOm / LANGLEYsEcTOR: AviATiON

imDG fOR shippERs Trainsparticipantsabouttheessentialsofshippingdangerousgoodsinternationallybyvariousmarinemodes.Fulltrainingdaysavailableforgeneralpublic,orcustomizedtrainingforgroupsofup to 25people.ParticipantswillreceiveanInternationalMarineCertificationforShippers(validforthreeyears).

gLoBAL HAzMAt inc.

Tel: 1 877 744 4999Web:bit.ly/global

hazmatimdgshippersN/A / 8 hOURs / cLAssROOm / LANGLEYsEcTOR: mARiNE

TRANspORTATiON Of DANGEROUs GOODs TRAiNiNG Trains participants in all levels of transportation of dangerous goods, from awareness or recertification, to initial and more in-depth training. Courses are also offered in advanced or trainerre-certification,aswellasinstructorcourses.Customizedonsitetrainingisalsoavailable.

gLoBAL HAzMAt inc.

Tel: 1 877 744 4999Web:www.globalhazmat.com/

pages/TDG-Training.htmlWeb:www.globalhazmat.com/

pages/TDG-Online.html

$185 / 1 DAY / cLAssROOm / LANGLEY$185 / 1 DAY / ONLiNEsEcTOR: ALL

mailto:info%40dlmsafety.com?subject=

http://www.dlmsafety.com/


http://bit.ly/globalhazmatiata-iacoshippers

http://bit.ly/global hazmatimdgshippers

http://www.globalhazmat.com/ pages/TDG-Training.html

http://www.globalhazmat.com/pages/TDG-Online.html


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Whmis TRAiNiNGCoversthebasicsofWorkplacehazardousMaterialsInformationSystem(WhMIS),includingidentifyinghazards,WhMISsymbols,responsibilities,andexemptions.Thiscourseiscustomizedforonsitetraining,allowingparticipantstoexperiencehands-oninstructionusingproductsandhazards from within their workplace environment. Workplace tours are conducted to complete traininginlabelling,MSDSmanagementsystem,andproceduresforworkplaceincidents.

gLoBAL HAzMAt inc.

Tel: 1 877 744 4999Web:www.globalhazmat.com/

pages/WHMIS-Training.html

Web:www.globalhazmat.com/pages/WHMIS-Online.html

N/A / 1/2 DAY / cLAssROOm / LANGLEYN/A / 1/2 DAY / ONLiNEsEcTOR: ALL

cONsTRUcTiON cONTRAcT LAWTeachesthebasicsofconstructionandcontractlaw,theliabilitiesandresponsibilitiesforthoseinvolvedinthecontract,howtocompileandsubmitextrasandclaims,andstrategiesandtipstoavoidconflictwithowners,trades,labourandcontractors.

inDePenDent contRActoRS AnD BuSineSSeS ASSociAtion of Bc

Tel:6042987795Web:www.icba.ca/courses_

events/courses.htm

$525 - $560 / 2 DAYs / sEmiNAR / BURNABY, NANAimOsEcTOR: cONsTRUcTiON

BUsiNEss LAW (BUsi 2390)Provides a review of the meaning, sources and administration of commercial law as well as a moredetailedexaminationofthelawofcontractwithparticularreferencetobusinesssituations.



busicrs.html

$370 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL

hEALTh AND sAfETY (ENvi 2426)Outlines the dangers of hazardous materials through WHMIS and Transportation of Dangerous Goods systems as well as safe emergency response procedures for spill incidents and the use of protective suits and respirators. Focuses on how to recognize and control common contaminated site hazards through the development of site health and safety plans.



courses/envicrs.htm$371 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND sEcTOR: cONsTRUcTiON

BUsiNEss LAW iN cANADA (BsAD 1005)IntroduceslegalprinciplesofCanadianbusinesslaw.TopicscoveredinthiscourseincludetheCanadianlegalsystem,statutoryandcommonlawprinciples,contractlaw,tort(negligence)law,publicandprivatecompanylaw,commerciallaw,bankinglaw,debtor-creditorrelations,agencytheory, real and personal property law, and intellectual property law.

LAngARA coLLege

Tel:6048761023Web:bit.ly/langara-business

management$395 / N/A / cLAssROOm / vANcOUvERsEcTOR: ALL

WORkpLAcE hAzARDOUs mATERiALs iNfORmATiON sYsTEm Covers the WHMIS training requirements. Topics include: WHMIS legislation and regulations, responsibilitiesandrightsofworkers,labelling,materialsafetydatasheets(MSDS),requirementsfor a worker education program, storage safety, and safe handling of hazardous materials.

MetRo SAfety tRAining

Tel:6045214227Email: [email protected] Web:www.metrosafety.ca$65 / 2 - 4 hOURs / cLAssROOm / NEW WEsTmiNsTER

sEcTOR: ALL

http://www.globalhazmat.com/pages/WHMIS-Training.html

http://www.globalhazmat.compages/WHMIS-Online.html

http://icba.ca/courses_events/ courses.htm

http://www.kwantlen.ca/calendar/busicrs.html

http://www.kwantlen.ca/calendar/courses/envicrs.html



https://www.metrosafety.ca/info/whmis

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smALL BUsiNEss AUDiTOROutlinestheinformationneededforperformingaCORinternalauditonsmallbusinesses.Topicscovered will introduce new skills and knowledge to assist in developing and maintaining a safety programforsmallbusinesses.

SoutHeRn inteRioR conStRuction ASSociAtion

Tel:2504913929Web:www.sica.bc.ca/pdf/

edcalendar.pdf

vARiOUs / 1 DAY / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

TRANspORTATiON Of DANGEROUs GOODsIntroducestheTransportationofDangerousGoods(TDG)Act.LooksattheTDGregulationsandteachesparticipantsabouttherequirementsforreceiving,handling,transportingandshippingdangerousgoods.Topicsalsoexpanduponappropriateresponsestoemergencysituationssuchas how to deal with spills or accidents.

St. JoHn AMBuLAnce


TDG.php$35 / 2 - 5 hOURs / ONLiNEsEcTOR: ALL

Whmis - WORkpLAcE hAzARDOUs mATERiALs iNfORmATiON sYsTEmIntroduces participants to the key details of the WHMIS communication system, and outlines the necessary information for safe handling, storage and disposal of hazardous materials. This course meets the legislated worker training requirements for all provinces and territories in Canada.

St. JoHn AMBuLAnce


WHMIS.php

$33 / 2 - 5 hOURs / ONLiNEsEcTOR: ALL

TRANspORTATiON Of DANGEROUs GOODs (xDRv 0620)Provides pertinent information on handling, transporting, and shipping dangerous goods. Course materialsaredesignedinconjunctionwithvideopresentations,helpingparticipantsunderstandproper classification, shipping documentation, special situations, emergency actions, and requirements for shipping containment of dangerous goods.


Tel:2508285213Web:www.tru.ca/contstudies/

courses/healthsafety.html$70 / N/A / cLAssROOm / kAmLOOps sEcTOR: cONsTRUcTiON

Whmis (xOch 0860)SummarizeskeyconceptsfromtheWorkplacehazardousMaterialInformationSystem(WhMIS)and how it affects the workplace. Covers how to handle, store and dispose of hazardous materials. ParticipantswillbeissuedaWhMIScertificate.



courses/healthsafety.html$55 / N/A / cLAssROOm / kAmLOOpssEcTOR: ALL

http://www.sica.bc.ca/pdf/edcalendar.pdf


http://bc.sjatraining.ca/Course- TDG.php


http://bc.sjatraining.ca/Course- WHMIS.php

http://www.tru.ca/contstudies/courses/healthsafety.html

http://www.tru.ca/contstudies/courses/healthsafety.html

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iNTRODUcTiON TO BUsiNEss LAW (cOmm 300)Provides an introduction to the general principles of law relating to contract and tort. Special contractsinclude:agency,assignment,bailment,employmentguarantee,insurance,negotiableinstruments, sale of goods, and contracts creating a security interest in goods. Some aspects of thelawrelatingtorealproperty,partnershipandcorporationswillbediscussed.PartofCommerce/Business Administration program.




TRANspORTATiON Of DANGEROUs GOODsLooksatthebasicinformationrequiredforshippers,driversandhandlersofdangerousgoods.Rolesandresponsibilitieswillbediscussed,includinghowtodetermineclassifications,labelling,andpreparing,aswellashowtosubmitreportsforaccidentalreleasesofdangerousgoods.Pleasenote,thiscoursedoesnotcover:Class1–Explosives,Class6.2-InfectiousSubstances,Class 7 - Radioactive Materials.

vAncouveR iSLAnD univeRSity

Tel: 1 877 888 8890 Email: [email protected]:pr.viu.ca/onthejob/

dangerousgoods.asp$69 / sELf-pAcED / ONLiNEsEcTOR: ALL

Whmis Offers in-depth training for understanding the WHMIS communication system and meets the legal requirements of WCB/WHMIS legislation.


Tel: 1 877 888 8890 Email: [email protected]:pr.viu.ca/onthejob/WhMIS.

asp

$39 / sELf-pAcED / ONLiNEsEcTOR: ALL

3.1.4 ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG ENviRONmENTAL impAcT

DimENsiONs Of sUsTAiNABiLiTY: AN iNTRODUcTiON TO sUsTAiNABLE URBAN DEvELOpmENT (sUsT 7100)Explorestheglobalsustainabilitychallengeandthecriticalimportancehumanactionshaveindecidingourpathsforthe21stcentury.Thiscoursereflectsandexaminescurrentframeworks,theoriesandapplicationsofsustainabledevelopmentwithinthecommunity,discussingtopicssuchasrenewableenergy,land-use,andurbaninfrastructure.Opentoparticipantswithtwoyeardiploma of technology or program head approval.


Tel: 604 434 1610 Web:bit.ly/bciturbandevelopment


ENviRONmENTAL LEGisLATiON (BLDT 2081)Reviewssiteenvironmentaccountabilityanddiscussestherolesandresponsibilitiesofconstructioncontractorsandowners,asitappliestositeenvironmentaccountability.Thiscourseis part of the Construction Supervision program.



programs/7730acert$255 / 6 WEEks / cLAssROOm / BURNABY sEcTOR: cONsTRUcTiON



http://pr.viu.ca/onthejob/ dangerousgoods.asp


http://pr.viu.ca/onthejob/WHMIS.asp

http://bit.ly/bciturbandevelopment

http://www.bcit.ca/study/ programs/7730acert


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3.1.4 ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG ENviRONmENTAL impAcT

ENviRONmENTAL issUEs iN cONsTRUcTiON 1 (cmGT 7640)Examinestheimpactofsitecontaminationonthecontractorandowner.Increasestheawarenessofcommonsurface,andsub-surfacecontaminants,andtheirmigrationpatterns.Discussionswillincludecurrentlegislation,liability,risk,hazardsandtoxicity.Thiscourseconcludeswithalookathistorical use of sites.




ENviRONmENTAL issUEs iN cONsTRUcTiON 2 (cmGT 7650)Teaches how to manage environmental aspects which relate to the construction field, with a focus on pollution prevention and long-term protection. Topics include: legislation, demolition waste, greenbuildings,LEED,buildingmaterials,managingdustandnoise,andfuelhandling.




ENviRONmENT WORkpLAcEAddressesconcernsaboutworkplaceenvironmentalhazards.Specifictounionenvironmentrepresentativesandlocalunionenvironmentcommitteemembers,thiscoursetrainsandequipsparticipants with tools and strategies for minimizing the damage our workplaces have on the environment. Discussions and tools include: workplace mapping; energy audits; reduction, preventionandcontrolofpollutionandtoxicmaterials;environmentallegislation;andconceptsincollectivebargainingforsolidwasteauditsandenvironmentalactions.

cAnADiAn Auto WoRkeRS' union

Tel: 1 800 665 3553Email: [email protected]:www.caw.ca/en/3411.htm

N/A / N/A / sEmiNAR / cALL fOR LOcATiON sEcTORs: AviATiON, RAiL, TRUckiNG

GREEN WORkpLAcEProvides participants with the tools to creat a greener workplace through four modules, delivered in partnership with Learning Resources Network. This includes: Unit 1 - Introduction to Green Workplaces,Unit2-PlanningtheTransitiontoaGreenWorkplace,Unit3-ImplementingGreenWorkplaces, and Unit 4 - Issues in Green Workplaces.

coLLege of tHe RockieS

Tel:2503423210Email: [email protected]:bit.ly/cotr-continuinged

$225 / sELf-pAcED / ONLiNEsEcTOR: ALL

AUDiTiNG fOR OThER REsOURcEs (BERm 1225)Provides an in-depth look at management of water resources, materials and transportation resourcesasrelevanttobuildingandfacilitymanagement.Reviewsthecomplexinterrelationshipsbetweensupplies,extraction,transportation,endusageandcyclesofresourcesincludingGhGembodiedinconstructionmaterialsandLCA.Emphasisisonunderstandingenduses,conservation methods, measuring, auditing, and the importance of resource awareness. Part of the Building Energy and Resource Management Certificate Program.

DougLAS coLLege

Tel:6045275763Email: [email protected]:bit.ly/douglasbcbldgenergy

N/A / N/A / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL




http://www.caw.ca/en/3411.htm


http://bit.ly/douglasbcbldgenergy


http://bit.ly/cotr-continuinged

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cOmpLETiNG ThE REsOURcE mANAGEmENT pLAN (BERm 1245)Covers the various aspects of energy management programs and planning including: communication skills and writing success stories, policy writing, developing RFPs, change management,managingcontractsandoutsourcing,environmentalregulationsandbarrierstoenergy management plans. Part of Building Energy and Resource Management Certificate Program.

DougLAS coLLege



ENERGY AUDiTiNG - pROcEss AND pROcEDURE (BERm 1215)Introduces principles, process and procedures for an energy audit. Participants gain an understanding of the overall Resource Management Action Plan. This course covers defining the scopeofanaudit,analyzingenergyuse,settingsitetourobjectives,determiningandprioritizingEnergy Conservation Measures, and writing reports. This course is part of the Building Energy and Resource Management Certificate Program.

DougLAS coLLege



OpERATiONs mANAGEmENT (BERm 1205)Summarizes various energy components of operations management and how they can identify energy-saving opportunities in operations and help manage energy costs. Topic discussions include management control systems, system maintenance, re-commissioning and continuous optimization, and monitoring and reporting. This course is part of the Building Energy and Resource Management Certificate program.

DougLAS coLLege


N/A / N/A / cLAssROOm / NEW WEsTmiNsTER sEcTOR: ALL

ENviRONmENTAL issUEs (ENvi 1121)Teachesparticipantshowtoidentifybasicscientificandsocialprinciplesthatgoverncurrentenvironmentalissues.Thiscourseexamineslocalandglobalcasestudies,discoveringhowsocietyisimpactedbypollutionandresourcedegradation.



courses/envicrs.html

$371 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND sEcTOR: ALL

OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNAROffers a selection of seminars covering a variety of topics on occupational and environmental health.ArchivedseminarscanbeaccessedfromtheUBCwebsite.

univeRSity of Bc


page216.htmfREE / vARiOUs / sEmiNAR / vANcOUvERsEcTOR: ALL

ENviRONmENTAL impAcT AssEssmENT (ENpL 305)Provides an overview of environmental impact assessment. Topics include analyzing environmentalimpactstatements,examiningthelegalframework,andexploringmethodsofassessing the environment.


Tel:2509606173Web:bit.ly/unbc-environmental

$654 / 1 sEmEsTER / LEcTURE / pRiNcE GEORGEsEcTOR: cONsTRUcTiON

mailto:ellisk%40douglas.bc.ca?subject=






http://www.kwantlen.ca/calendar/courses/envicrs.html

http://www.spph.ubc.ca/page216.htm

http://bit.ly/unbc-environmental

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3.1.5 ADhERiNG TO EmissiON cONTROL REGULATiONs

Bc AiR QUALiTY - REsOURcEs fOR iNDUsTRYProvidesairqualityresourcesforbusinessesandindustries.Includesinformationonthefundamental pieces of legislation for air quality in BC, including the Environmental Management Act and the Waste Discharge Regulation.

MiniStRy of enviRonMent

Web:www.bcairquality.ca/industry-resources/index.htmlN/A / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: ALL

chALLENGEs iN AiR EmissiON REQUiREmENTsReflects on the future of increasingly tight air emissions regulations which are a response to increasingpublicpressuretoaddressglobalwarmingissues.Preparesindustrytorespondtochanging requirements and enhances understanding of compliance strategies and issues.

eDucAtionAL PRogRAM innovAtionS centRe

Tel:18883742338Email: [email protected]:bit.ly/epicairemissions

$1,295 - $1,465 / 2 DAYs / cONfERENcE / vANcOUvERsEcTOR: ALL

3.1.6 ADhERiNG TO vEhicLE iNspEcTiON REQUiREmENTs

vEhicLE iNspEcTiON pROGRAm iNfORmATiON BOOkLETOutlines a summary of laws affecting the Commercial Vehicle Inspection Program. Please note, thisbookletisintendedonlyasaguide;forfullstatementsofthelaw,participantsshouldrefertotheMotorVehicleAct(MVA)andtheMotorVehicleActRegulation(MVAR),andrelevantBCMotorCarrierlicensingprovisions.Actsandregulationsaresubjecttochangewithoutnotice.

MiniStRy of tRAnSPoRtAtion AnD infRAStRuctuRe

Web:bit.ly/thgov-vehicleinspectionprogram

N/A / sELf-pAcED / sELf-sTUDY / ONLiNE sEcTOR: TRUckiNG

vEhicLE sAfETY & iNspEcTiON sTANDARDs ONLiNEProducedbytheQueen’sPrinterinpartnershipwiththeMinistryofTransportationandInfrastructure, and the Commercial Vehicle Safety and Enforcement Branch. Service offered includes a complete, interactive source of methods of inspection for vehicles, and a comprehensivesourceofapplicable,currentBClegislationfromofficialsources.


Web:www.vsis.qp.gov.bc.ca/

N/A / sELf-pAcED / sELf-sTUDY / ONLiNEsEcTOR: TRUckiNG

3.1.7 cOmpLYiNG WiTh ThE pERsONAL iNfORmATiON pROTEcTiON AcT (pipA)

pRivATE sEcTOR REsOURcEs fOR ORGANizATiONs ProvidesinformationforindividualsinBCabouttheirrightsforpersonalinformationprotection.OutlineshelpfullinksregardingthePersonalInformationProtectionAct(PIPA)andindividualrightstopersonalinformationheldbyorganizationswithinBC.

office of tHe infoRMAtion AnD PRivAcy coMMiSSioneR

Tel:2503875629Email: [email protected]:www.oipc.bc.ca

N/A / sELf-pAcED / sELf-sTUDY / ONLiNEsEcTOR: ALL

mailto:rsubben%40epic-edu.com?subject=

http://bit.ly/epicairemissions

http://bit.ly/thgov-vehicleinspectionprogram

http://www.bcairquality.ca/industry-resources/index.html

http://www.vsis.qp.gov.bc.ca


http://www.oipc.bc.ca

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3.2hEALThANDSAFETy

3.2.1 cONTROLLiNG AccEss TO jOBsiTE

3.2.2 ENsURiNG A sAfE WORkpLAcE

3.2.3 fOLLOWiNG sAfE WORk pRAcTicEs AND pROcEDUREs

3.2.4 ORiENTiNG NEW EmpLOYEEs TO sAfETY pROcEDUREs

BUiLDiNG sAfETY LEADERship iNTO YOUR pROjEcTDevelopsknowledgeandskillinbuildingaculturethatensuresasafeandhealthyworkenvironment. This workshop promotes the importance of demonstrating a commitment to health andsafetyandensuringemployeesareheldaccountableforsafeworkplacepractices.



$399 - $474 / 1 DAY / sEmiNAR / vANcOUvERsEcTOR: cONsTRUcTiON

fOUNDATiONs fOR hEALTh AND sAfETY ExcELLENcEExamineshealthandsafetybasics.Providestheinformationorganizationsneedtobuildsuccessful health and safety programs including how to get employee participation and involvement.


Tel: 1 877 860 3675 Email: [email protected]:bit.ly/bccsahealthsafety

$200 - $300 / 2 DAYs / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

cONsTRUcTiON sAfETY OfficER TRAiNiNG (cNsT 1100)

ExaminestherequirementsfortheASTT(AppliedScienceTechnologistsandTechnicians)certification as Construction Safety Officers. This program is for participants interested in exploringacareerasaCSO.Recommended,butnotmandatory,MinimumLevel2FirstAidandsomeconstructionexperience.


Tel:6044127564Email: [email protected]:www.bcit.ca/study/

programs/csc$1,300 / 2 WEEks / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

hEALTh AND sAfETY iN cONsTRUcTiON (cmGT 7220)

Introduces key roles of health and safety managers and supervisors. Discussions include: health and safety legal framework in Canada, management philosophies and techniques, health and safetybenefitsforyourbusiness,understandingduediligenceandriskmanagement.Prerequisite:AcceptanceintotheConstructionManagementdegreeprogramorbydepartmentalapproval.


Tel: 604 434 1610Web:bit.ly/bcitconstruction

$176 / 18 hOURs / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON



mailto:info%40bccsa.ca?subject=

http://bit.ly/bccsahealthsafety

mailto:paula_rossetti%40bcit.ca?subject=

http://www.bcit.ca/study/programs/csc


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GLOBAL mARiTimE DisTREss AND sAfETY (GmDs 1800)

Teachesandexplorestheuseofmaritimemobileandsatelliteservices.Developsabetterunderstandingofbasicshipstationequipment;use,operationandproceduresoftheGMDSSsystem; and procedures in safety, urgency and general communications. This course is part of the Nautical Sciences Diploma Program.


Tel: 604 453 4100 Email: [email protected]:www.bcit.ca/study/

$856 / 2 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

mARiNE ADvANcED fiRsT AiD REvisED (mssm 1200)TeachestherequirementsforMarineAdvancedFirstAid,assetoutbyTransportCanada.Thiscourse will give seafarers the knowledge and skills to immediately apply advanced first aid for onboardaccidentorillness.Tasks,dutiesandresponsibilitiesincludesomeofthefollowing:firstaidkits,aboardshiptoxicologicalhazards,patientexamination,careofrescuedpersonsincludingdistress and hypothermia, radio medical advice, cardiac arrest, drowning, and psychological and psychiatricproblems.ThiscourseispartoftheNauticalSciencesDiplomaProgram.


Tel: 604 453 4100Web:bit.ly/bcitmarinesafety

$455 / 4 DAYs / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

mARiNE EmERGENcY DUTiEs A1 BAsic sAfETY (mEDi 1000)Prepares new seafarers and entrants to the marine industry in how to respond to marine emergencysituations.Thiscourseteachesskillsforsurvivalandrescue,basichazardsofthemarineenvironment,andpreventionofshipboardincidents,includingalarmsandfireandabandonmentsituations.ParticipantsreceiveTransportCanadaEXN-24,TrainingCertificate.


Tel: 604 453 4111 Web:bit.ly/bcit

marineemergenciesN/A / 3 DAYs / cLAssROOm / NORTh vANcOUvER, mApLE RiDGEsEcTOR: mARiNE

mARiNE EmERGENcY DUTiEs B-2 mARiNE fiREfiGhTiNG (mEDi 2020)Educates participants in proper and effective use of equipment, steps to fire prevention, awarenessoffirehazards,andknowledgeandskillstoextinguishandcontainshipboardfires.ParticipantsreceiveTransportCanadaEXN-24,TrainingCertificate.



programs/2664nobcitN/A / 5 DAYs / cLAssROOm / mApLE RiDGEsEcTOR: mARiNE

mailto:paula_rossetti%40bcit.ca?subject=

http://www.bcit.ca/study/ programs/2535dipts#courses

http://bit.ly/bcitmarinesafety

http://bit.ly/bcit marineemergencies

http://www.bcit.ca/study/programs/2664nobcit

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mARiNE EmERGENcY DUTiEs c & D (mEDi 3000)Instructs participants in how to inspect/maintain emergency equipment and respond professionally and appropriately to emergencies, keep a log of events, and control passengers and personnel.Alsoaddressesonboardfamiliarizationandtrainingsessionssothatpersonnelandresponse teams are prepared for emergency situations. Participants receive Transport Canada EXN-24,TrainingCertificate.



programs/2665nobcit

N/A / 5 DAYs / cLAssROOm / NORTh vANcOUvER, mApLE RiDGEsEcTOR: mARiNE

Nsc LEvEL ii - "AUDiT pREpARATiON" pROGRAmPrepares participants for an NSC audit. The focus of this full day course includes vehicle and driver record keeping, disciplinary letters, policies and procedures, and NSC company reports. Participantswillexaminetherequirementsofhoursofservicerecordkeepingandhowtoauditlogbooks.



calendar.php$180 - $252 / 1 DAY / LEcTURE / LANGLEYsEcTOR: TRUckiNG

NATiONAL sAfETY cODE pROGRAmProvidesacompleteunderstandingoftheNationalSafetyCode(NSC);coversthreesectionsoftheNSCinonefulldayworkshop.Exploresandexaminestheconnectionbetweenthesethreesections: Service Hours, Compliance Officer, and Record Keeping. Opportunity to attend sections thatmatchanindividual’slevelofknowledgewithorganizationalneeds.



calendar.php$75 - $90 / 1 DAY / LEcTURE / LANGLEYsEcTOR: TRUckiNG

WORkpLAcE DRUG & ALcOhOL TRAiNiNG fOR sUpERvisORsProvidesinformationonthephysical,behavioural,speechandperformanceindicatorsofprobabledrugandalcoholuse,theUSregulatoryrequirements,andotherresponsibilitiesinimplementingacompanypolicy.Alsooutlinesrolesandresponsibilitiesformanagers/supervisorsunderacompany drug and alcohol program.



calendar.php $150 - $185 / 1 DAY / LEcTURE / LANGLEYsEcTOR: TRUckiNG

WORkpLAcE hEALTh AND sAfETY (BUs 315)

Looksintocurrentlegislationandstandardsforworkplacehealthandsafety.Outlinesbestpractices for management in health and safety with a focus on strategies for effective wellness to ensure a healthy work environment.

cAMoSun coLLege


calendar/2010/web/bus.html$220 / 1 sEmEsTER / cLAssROOm / vicTORiAsEcTOR: ALL

GOLD sEAL cONsTRUcTiON sAfETY cOORDiNATORInstructs Safety Coordinators in how to assist management in the development and implementationofahealth,SafetyandEnvironment(hSE)program.OutlinesthespecificrolesoftheSafetyCoordinator,includinghowtoidentifyandreviewjobsitehealthandsafetyissuesandkeeping management up to date on issues that have an impact on work performance.

cAnADiAn conStRuction ASSociAtion

Tel:6132369455ext.410Email: [email protected]:bit.ly/goldsealcertificate $400 / sELf-pAcED / sELf-sTUDY / N/A


http://www.bcit.ca/study/programs/2665nobcit

mailto:bcta%40bctrucking.com?subject=








http://bit.ly/goldsealcertificate

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NATiONAL cONsTRUcTiON sAfETY AWARENEss (Ncs)Introducesbasicconstructionsitehealthandsafetyrequirements.Informationsharedincludesemployer/workerresponsibilities,howtorefusedangerouswork,orientation,safety,protectivegear and hazardous materials. Also discusses the importance of personal care, such as fitness, nutrition and sleep.


Tel:6135695552Email: [email protected]:bit.ly/csc-ca

coursecatalogue


cONsTRUcTiON sAfETY TRAiNiNG sYsTEm (csTs)Enforces safety practices in the construction workplace. This course reviews potential hazards, hazard awareness and protection, control and elimination strategies, how to develop safety procedures, and provides an overview of the BC safety regulations and standards.



events/courses.htm

$65 - $75 / 8 - 11 hOURs / cLAssROOm / N/A$65 - $75 / 8 - 11 hOURs / ONLiNEsEcTOR: cONsTRUcTiON

RAiLWAY sAfETY mANAGEmENT sYsTEm GUiDELiNEsProvides information and links to important railway safety management system guidelines, includingsafetyorders,directivesandinformationbulletins.Theprocessofregulatingrailwaysand railway class and regulations are also key pieces of information shared in this resource.

SAfety AutHoRity

Web:www.safetyauthority.ca/regulations/railways

N/A / sELf-pAcED / sELf-sTUDY / N/AsEcTOR: RAiL

Risk cONTROL (cRm205)Covers risk control measures associated with physical property, intellectual property, personnel, liabilityandnetincomelossexposures.Topicscoveredincludedeterminingaccidentcausationand analyzing safety systems, as well as motivating employees to apply risk control measures.


Tel:7787825095Email: [email protected]:bit.ly/sfu-riskcontrol$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL

fOUNDATiONs fOR hEALTh AND sAfETY ExcELLENcEOutlines how to define supervisory and management roles, complete inspections and conduct safetyinvestigations.Alsocoversimportantinformationabouttraining,communicationandhazardassessments.



edcalendar.pdf

vARiOUs / 2 DAYs / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON


http://bit.ly/csc-cacoursecatalogue

http://icba.ca/courses_events/courses.htm

http://www.safetyauthority.ca/ regulations/railways


http://bit.ly/sfu-riskcontrol


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OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNARsOffers a selection of seminars covering a variety of topics on occupational and environmental health.ArchivedseminarscanbeaccessedfromtheUBCwebsite.

univeRSity of Bc


page216.htmfREE / vARiOUs / sEmiNAR / vANcOUvERsEcTOR: ALL

iNTRODUcTiON TO OccUpATiONAL hEALTh AND sAfETY (xOhs 001)Provides an overview of the Occupational Health and Safety field and discusses how health and safetyrelatetoanorganization’soverallmanagementsystem.Topicsincludecoreconceptsthatformthebasisforeffectivesafetyprogramssuchasleadershipcommitment,opencommunicationandlegalaccountability.AlsoexploresthewidevarietyoffunctionswithintheOh&Sfieldandtherequired resources for the safety generalist. Part of the Certificate in Occupational Health and Safety program.


Tel:2509605980Email: [email protected]:bit.ly/unbc-occupational

healthsafety

$600 / 28 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcEsEcTOR: ALL

WORkpLAcE hEALTh AND sAfETY (cOmm 436)Outlines how to design, implement and evaluate health and safety programs to ensure the protectionandwell-beingofemployees.ThiscourseispartoftheCommerce/BusinessAdministration program.


Email: [email protected]:bit.ly/unbc-buscourses $654 / 1 sEmEsTER / LEcTURE / pRiNcE GEORGE

sEcTOR: ALL

WORkpLAcE hEALTh AND sAfETY (xBUs 436-3)Providesinformationtoensuretheoverallprotectionandwell-beingofemployeesincludingresponsibilitiesandrightsofemployers,employeesandtheunion;hazardandriskidentification;accidentinvestigation;accommodationsforworkerswithdisabilities;wellnessandemployeeassistance programs; and information management systems. Both legal and ethical perspectives are considered. This course is part of the Certificate in Occupational Health and Safety program.


Tel:2509605980Email: [email protected]:bit.ly/unbc-humanresources

$540 / N/A / LEcTURE / pRiNcE GEORGEsEcTOR: ALL

WORkpLAcE hEALTh AND sAfETY (BUs 418)

Outlineshowitistheorganization’sresponsibility,andthefunctionofthehumanresourcesrole,toeliminateorreduceworkplaceinjuriesandillnessesandtoprovideasafeplaceforemployeestowork. Participants will learn to recognize what these hazards are and how to assess them, keepinginmindtheproceduresandrequirementsoftheWorkers’CompensationBoard.Theywilllearn to conduct a safety needs analysis and accident investigation, and develop a safety training program.

univeRSity of tHe fRASeR vALLey

Tel: 604 557 4083 Email: [email protected]:bit.ly/ufv-business

administration$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORDsEcTOR: ALL

http://www.spph.ubc.ca/ page216.htm


http://bit.ly/unbc-occupationalhealthsafety



http://bit.ly/unbc-humanresources

mailto:businfo%40ufv.ca?subject=

http://bit.ly/ufv-businessadministration


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news_room/courses/


OccUpATiONAL hEALTh AND sAfETY iN smALL BUsiNEssExplainsemployers’andworkers’healthandsafetyresponsibilitiesanddescribeshowtopracticedue diligence in carrying them out in the workplace.

WoRkSAfeBc


news_room/courses/



WoRkSAfeBc


news_room/courses/



WoRkSAfeBc



sAfETY iNspEcTiONs - REfERENcE GUiDE AND WORkBOOkA safety inspection program takes planning, preparation, and training — learn how to implement effective safety inspections in the workplace.

WoRkSAfeBc

Tel:6042763090Web:bit.ly/ worksafereferenceguide

fREE / sELf-pAcED / sELf-sTUDY / N/AsEcTOR: ALL





http://bit.ly/worksafereferenceguide

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3.2.5 impLEmENTiNG iNjURY pREvENTiON pROGRAms

fALL pROTEcTiON ADvANcEDOutlinespotentialhazardsthatmaybeencounteredwhenworkingatheightsandhowtopreventassociatedinjuriesduetofalls.CoverstwoWorkSafeBCregulations–FallProtection(Part11)andEvacuationandRescue(Part32).




ADvANcED fALL pROTEcTiONProvidesanoverviewofadvancedfallprotectionthroughamorecomprehensiveexplorationandreview of commonly used systems in the workplace.

DLM SAfety

Tel:6044330002Email: [email protected]:www.dlmsafety.com/

$150 / 8 hOURs / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL

fALL pROTEcTiONDescribesandexploresindustry-specificfallprotectionessentials.Assistsworkersinprotectingthemselvesfromdangerousinjuriesassociatedwithfallsthroughfallprotectiontechniquesandsystems.

DLM SAfety

Tel:6044330002Email: [email protected]:www.dlmsafety.com/ $75 / 4 hOURs / cLAssROOm / LOWER mAiNLAND

sEcTOR: ALL

LOckOUTCovers the topic of lockouts, the impact they have on the work environment, and how they affect the employees.

DLM SAfety


$95 / N/A / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL

fALL pROTEcTiONAddresses issues such as ladder safety, scaffolding, trenching and evacuation, and tower fall protection and rescue. Provides customized training packages, designed for your specific needs and applications. All formal training courses are fully documented with testing criteria developed for each specific course.

gLoBAL HAzMAt inc

Tel: 1 877 744 4999 Web:www.globalhazmat.com/

pages/Fall-Protection.htmlN/A / N/A / cLAssROOm / LANGLEYsEcTOR: ALL

fALL pROTEcTiONIntroducesbasicconstructionsitehealthandsafetyrequirements.Informationsharedincludesemployer/workerresponsibilities,howtorefusedangerouswork,orientation,safety,protectivegear and hazardous materials. Also discusses the importance of personal care, such as fitness, nutrition and sleep.


Tel:6042987795Web:www.icba.bc.ca/courses

events/courses.htm

N/A / 1/2 DAY / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON









http://www.globalhazmat.com/pages/Fall-Protection.html

http://www.icba.bc.ca/courses_ events/courses.htm

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3.2.5 impLEmENTiNG iNjURY pREvENTiON pROGRAms

Risk cONTROL (cRm205)Covers risk control measures associated with physical property, intellectual property, personnel, liability,andnetincomelossexposures.Topicscoveredincludedeterminingaccidentcausationand analyzing safety systems, as well as motivating employees to apply risk control measures.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-riskcontrol$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL

fALL pROTEcTiONOfferspracticalexercisestogainabetterunderstandingabouttheimportanceoffallprotection.ThiscourseisACSArecognizedandOSSAaccreditedandofferedbythenationallyrecognizedFall Protection Group.



edcalendar.pdf

vARiOUs / 8 hOURs / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

LOckOUT - TAGOUTDetails the practices and procedures of lockout / tagout. Participants will learn how to safeguard employeesfromunexpectedenergization,machineryandequipmentstartup,andprotectionfromthe release of hazardous energy during routine service or maintenance procedures.

St. JoHn AMBuLAnce


Lockout.php$20 / sELf-pAcED / ONLiNEsEcTOR: ALL

iNDUsTRiAL/cOmmERciAL fALL pROTEcTiON - END UsER cOURsE Describesfallprotectionandequipmentstandards,inconjunctionwiththeWorkSafeBCstandards and the Canadian Standards Association. Successful completion of this course will give participantsacertificatewhichisvalidforthreeyears.


Tel:6042943766Web:bit.ly/vrca-fallprotection$195 - $225 / 1 DAY / cLAssROOm / vANcOUvER



WoRkSAfeBc


news_room/courses/


pREvENTiNG AND iNvEsTiGATiNG msiExplainstheseven-stepMusculoskeletalInjury(MSI)Preventionprocess,identifiesriskfactorsassociated with MSI, determines ways to control identified risks, and applies tools to prevent MSI and conduct investigations into MSI.

WoRkSAfeBc





http://www.sica.bc.ca/pdf/ edcalendar.pdf

mailto:register%40bc.sja.ca?subject=

http://bc.sjatraining.ca/Course-Lockout.php

http://bit.ly/vrca-fallprotection



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pREvENTiNG WORkpLAcE viOLENcEProvides employers, supervisors and front-line workers with tools to reduce the increasing concernswithworkplaceviolence.IncludesexplanationsofWorkSafeBCrequirementsforprotection of workers from workplace violence. Also discusses risk assessment, violence prevention and development of a workplace violence prevention program.

WoRkSAfeBc




WoRkSAfeBc


news_room/courses/



WoRkSAfeBc



3.2.6 REspONDiNG TO siTE EmERGENcY

BAsic sAfETY TRAiNiNG (mEDi 1500)Introduces standards for emergency, occupational safety and survival for Seafarers. The course providesthesestandardstomeetminimumrequirementsforfamiliarization,basicsafety,firefighting, and survival in emergency situations; part of the Nautical Sciences Diploma Program.


Tel: 604 453 4100 Web:bit.ly/bcitmarinesafety

N/A / N/A / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

mED A-2 smALL vEssEL sAfETY (mEDi 2000)Exploresandteachessmallcraftoperators,andtheircrew,aboutmarineenvironmenthazards;outlinespreventiontipsforaccidentsandfires,emergencypreparation,shipboardfirefightingtechniques,abandonmentprocedures,andsurvivalandrescueprocedures.Thiscourseisforoperatorsandcrewofcommercialandpleasurevessels(upto40tonsgrosstonnage).ParticipantsreceiveTransportCanadaEXN-24,TrainingCertificate.


Tel: 604 453 4100 Web:bit.ly/bcitvesselsafety

N/A / 4 DAYs / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE





http://bit.ly/bcitvesselsafety

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sURvivAL cRAfT (mEDi 1800)Teachesorderlyabandonmentofavesselinanemergencysituation,clearingthevessel,properand effective use of equipment, and coordinating survival activities during rescue operation. This course is part of the Nautical Sciences Diploma Program.


Tel: 604 453 4100 Web:bit.ly/bcitmarinesafety

$856 / 2 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

ADvANcED fiRsT AiD - fiRsT REspONDERDesigned to teach First Responders advanced first aid techniques: how to sustain life, prevent furtherinjuries,andtheconsequencesoffurtherinjuryuntilmoreadvancedmedicalpersonnelarrive.

cAnADiAn ReD cRoSS

Tel:18773563226Email: wz-contactcentre@

redcross.caWeb:www.redcross.ca/firstaid

N/A / 40 - 44 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

ADvANcED fiRsT AiD - EmERGENcY mEDicAL REspONDERProvides the knowledge and skills necessary in an emergency to help sustain life, reduce pain, andminimizetheconsequencesofinjuryorsuddenillnessuntilthenextlevelofhealthcaretakesover.

cAnADiAn ReD cRoSS



N/A / miN 80 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

EmERGENcY pREpAREDNEssOutlines emergency preparedness in the workplace. Prepares participants for emergency responsetosituationssuchasfire,earthquake,floodandmajorpoweroutages.

DLM SAfety


$95 / 4 hOURs / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL

EmERGENcY REspONsE TRAiNiNGTeacheshowtoidentifyspecificorgenerichazardsofanincident.Outlinesbestpracticestoprotectingworkersandthegeneralpublicduringinitialemergencyresponsesituations.

DLM SAfety


N/A / N/A / cLAssROOm / LOWER mAiNLANDsEcTOR: ALL







http://www.redcross.ca/firstaid



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3.2.7 fOLLOWiNG fiRsT AiD pROcEDUREs AND ADmiNisTRATiON

WORkpLAcE fiRsT AiD & cpR REsOURcEs - ONLiNEProvidesresourcestohelpworkplacesbecompliantwithbothfederalandprovincial/territorialoccupationalhealthandsafetylegislation-withtheflexibilityneededbydecision-makersandtheuser-friendlinessneededbyparticipants.Alsoincludesachecklistonhowtoselectafirstaidtraining provider, and a listing of links on relevant federal and provincial legislation.

cAnADiAn ReD cRoSS


redcross.caWeb:www.redcross.ca/firstaidfREE / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: ALL

sTANDARD fiRsT AiD & cpRProvides comprehensive First Aid & CPR techniques for those who want more knowledge to respondtoemergenciesinthehomeorworkplace.Avarietyoftopicsarecoveredfrombasicfirstaidsuchascardiovascularandbreathingemergencies,CPRLevelA,andpreventionofdiseasetransmissiontomoreseveresuddenmedicalconditionsandinjuriestotheheadandspine.

cAnADiAn ReD cRoSS


redcross.caWeb:www.redcross.ca/firstaidN/A / 16 hOURs / cLAssROOm / vARiOUs (AcROss Bc)

sEcTOR: ALL

EmERGENcY fiRsT AiD & cpRProvides simple First Aid & CPR techniques taught in an interactive environment, for individuals who want an overview of First Aid & CPR for the home or workplace. Covers skills needed to recognize and respond to cardiovascular emergencies for adults, CPR Level A, and other topics suchaschoking,airwayandbreathingemergenciesandpreventionofdiseasetransmission.

cAnADiAn ReD cRoSS



sEcTOR: ALL

cpR / AEDDesignedtoprovidevariouslevelsofCPRtrainingbasedontheparticipant’sbackground,needsandinterest.ApresentationonhowtouseanAutomatedExternalDefibrillator(AED)aswellasAED certification is also provided with the course where legislation permits.

cAnADiAn ReD cRoSS



N/A / 4-6 hOURs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

mARiNE BAsic fiRsT AiDProvides an overview of First Aid and CPR techniques with scenarios taken from the marine/fishing industry. The course covers the skills needed to recognize and respond to cardiovascular emergencies for all age groups; CPR Level C; and other topics including choking, airway and breathingemergencies,aswellaspreventionofdiseasetransmission.

cAnADiAn ReD cRoSS



sEcTOR: mARiNE











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iNjURED AT WORk – cARED fOR AT WORk (ER pLUs)Describesanattendant’sroleinaneffectivefirstaidprogramandhowtomaximizetheamountofemployeestreatedatwork(ratherthansendingthemformedicalaid).




EmERGENcY fiRsT AiD - iNDUsTRY (Bc-EsO)Teaches the skills needed to handle emergency scene situations, shock, unconsciousness and fainting, and cardiovascular emergencies. This course is the equivalent to WorkSafe BC Level 1. SuitableforanyonewishingtoworkasafirstaidattendantinBC.

St. JoHn AMBuLAnce

Tel:18663212651Email: [email protected]:www.sja.ca/BCyukon/

Training/Pages/default.aspx

$89 - $115 / 1 DAY / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

mARiNE ADvANcED fiRsT AiD (Bc-mAf)Covers information relating specifically to the marine environment. Appropriate for every seafarer who is designated to apply immediate advanced first aid in the event of an accident or illness on board.CertifiedbyTransportCanada.

St. JoHn AMBuLAnce



$550 / 5 DAYs / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

WORksAfEBc TRANspORTATiON ENDORsEmENT (Bc-TE)PreparesOFA-1(orequivalent)andOFA-2FirstAidAttendantswiththeskillsandknowledgeneededtotransportinjuredorillworkerstomedicalaid.ParticipantsarerequiretoperformspinalimmobilizationandpatienttransportskillsasoutlinedbyWorkSafeBC.

St. JoHn AMBuLAnce



$105 - $115 / 1 DAY / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

fiRsT AiD cERTificATiONsProvides participants with a variety of first aid certifications including Red Cross Emergency OCHS 077,CPR"C"BasicRescuerOChS069,CPR"C"BasicRescuerRecertificationOChS079,Occupational First Aid Level I OCHS 080, Occupational First Aid Level II OCHS 081, Occupational FirstAidLevelIIIOChS082,OccupationalFirstAidLevelIIIRenewalOChS083,and/orTransportation Endorsement OCHS 078.



courses/firstaid.html

$118 - $675 / N/A / cLAssROOm / kAmLOOpssEcTOR: ALL






http://www.tru.ca/contstudies/courses/firstaid.html

http://www.sja.ca/BCYukon/Training/Pages/default.aspx



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OccUpATiONAL fiRsT AiD LEvEL iProvidesfirstaidbasics,includingblockedairways,one-personCPR,andhowtosafelytransportinjuredpersons.Participantswillreceiveamanualandacertificatewillbeissueduponsuccessful completion; valid for two years.


Tel:6042943766Web:bit.ly/vrca-occupational

firstaid

$110 / 1 DAY / cLAssROOm / ABBOTsfORD, vANcOUvERsEcTOR: cONsTRUcTiON

LisTiNG Of fiRsT AiD TRAiNiNG pROviDERsProvidesalistingofserviceproviders("agencies")forOccupationalFirstAidtrainingneeds,inaccordance with the Workers Compensation Act or the Occupational Health and Safety Regulation.TheseagenciesaresubjecttoperiodicqualityassuranceauditstoensurethatWorkSafeBC requirements and standards are adhered to.

WoRkSAfeBc

Tel:6042763090Web:bit.ly/worksafe-

firstaidproviders fREE / sELf-pAcED / ONLiNEsEcTOR: ALL

3.2.8 REpORTiNG, cONDUcTiNG AND REcORDiNG iNciDENT iNvEsTiGATiONs

pRiNcipLEs Of iNjURY mANAGEmENTIntroducesleadingedgepracticesininjurymanagementandprovidesideasandpracticaltoolsthatcanbeimmediatelyimplemented.Offersguidanceinbuildingproactiveandresponsiveapproachestohelpinjuredworkersstayatworkorreturntosafeandproductiveworkassoonaspossible.Thiscoursealsoexamineshowtocontrolinjurycostsanddemonstrateseffectivetoolsformanagingcompensationandbusinesscostsrelatedtoinjuredworkers.


Tel: 1 877 860 3675 Email: [email protected] Web:bit.ly/bccsa-courses


iNciDENT/AcciDENT iNvEsTiGATiONOffers information on how to produce comprehensive incident investigation reports, respectfully interview workers, recognize limitations, and deal with these limitations when performing an investigation.ThiscourseisbasedontheoccupationalhealthandsafetyregulationsandtheWorkers Compensation Act of BC.




cONsTRUcTiON ERGONOmicsProvides an overview of construction ergonomic considerations. This WorkSafe BC course identifies workplace risk factors and discusses steps to preventing them.

DLM SAfety



http://bit.ly/vrca-occupationalfirstaid






http://bit.ly/worksafe-firstaidproviders

http://bit.ly/bccsa-courses

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WORkpLAcE iNspEcTiONsOverviews the concept and importance of workplace inspections and introduces participants to bestpracticesinensuringasafeworkplacethroughsuchinspections.

DLM SAfety



AcciDENT iNvEsTiGATiON (xOhs 040)Introduces the concepts of how accidents/incidents are caused and provides evidence to support the analysis and investigation of these causes. Participants analyze sources, from a historical perspectivetocurrentbehaviouraltheories,fortheirapplicationtotoday’sworkplaces.Thisprogram discusses accident investigation techniques and their legal implications. Part of the Certificate in Occupational health and Safety program.



healthsafety$600 / 39 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcEsEcTOR: ALL

iNvEsTiGATiON Of AcciDENTs AND DisEAsEs - REfERENcE GUiDE AND WORkBOOkReviewstheconceptsandproceduresforincidentinvestigations.Thisworkbookdiscussesconcepts and methods to help implement and perform effective investigations at the workplace.

WoRkSAfeBc

Tel:6042763090Web:bit.ly/worksafeguidefREE / sELf-pAcED / sELf-sTUDY / N/A

sEcTOR: ALL

pREvENTiNG AND iNvEsTiGATiNG msiExplainstheseven-stepMusculoskeletalInjury(MSI)Preventionprocess,identifiesriskfactorsassociated with MSI, determines ways to control identified risks, and applies tools to prevent MSI and conduct investigations into MSI.

WoRkSAfeBc




WoRkSAfeBc









http://bit.ly/worksafeguide

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3.2.9 UNDERsTANDiNG RETURN TO WORk AND mODifiED WORk pROGRAms

pRiNcipLEs Of iNjURY mANAGEmENTIntroducesleadingedgepracticesininjurymanagementandprovidesideasandpracticaltoolsthatcanbeimmediatelyimplemented.Offersguidanceinbuildingproactiveandresponsiveapproachestohelpinjuredworkersstayatworkorreturntosafeandproductiveworkassoonaspossible.Thiscoursealsoexamineshowtocontrolinjurycostsanddemonstrateseffectivetoolsformanagingcompensationandbusinesscostsrelatedtoinjuredworkers.


Tel: 1 877 860 3675 Email: [email protected] Web:bit.ly/bccsa-courses


EmERGENcY AND DisABiLiTY mANAGEmENT (xOhs 030)Focusesonreturntoworkoptionsandopportunitiesforworkerswhohavesufferedinjuries.Introduces participants to integrated case management planning protocol. Demonstrates how an integratedteamapproachcanbedesignedtoensurethedignityandwell-beingoftheinjuredworker.Moduletopicsincludeanoverviewofinjurymanagement,rehabilitationandreturntowork,legislationpoliciesandethics,collectiveagreementconsiderations,basicsofassessmentandtreatment,negotiationskills,casestudies,anddevelopmentofapracticalinjurymanagementplan for the workplace. Part of Certificate in Occupational Health and Safety program.



healthsafety

$600 / 39 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcEsEcTOR: ALL

REhABiLiTATiON AND RETURN TO WORk - ONLiNE REsOURcEsProvidesinformationandresourcesforvocationalrehabilitationandreturn-to-workprograms,inordertohelpworkerssafetyreturntoproductiveemploymentassoonaspossible.Specificresourcesavailableforworkersandemployers.

WoRkSAfeBc

Tel: 1 866 866 9404Email: [email protected]:bit.ly/worksafe-rehab-rtwfREE / sELf-pAcED / ONLiNE

sEcTOR: ALL


WoRkSAfeBc







http://bit.ly/bccsa-courses


http://bit.ly/worksafe-rehab-rtw

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3.3 PRODUCTIVITy AND PERFORMANCE3.3.1 mANAGiNG cOmpANY ExpEcTATiONs

mAkiNG ThE TRANsiTiON TO sUpERvisiNG AND mANAGiNG OThERs (#31243)Preparesparticipantsforacompletechangeofresponsibilitiesandhelpseliminatetheanxietythat can accompany it. Gain the practical know-how - and the confidence - to plan, organize, coach,motivate,delegateandcommunicateinordertobeaneffectivenewsupervisorormanager.Comeawaywithabetterunderstandingofexpectationsfrommanagement,peers,andstaff.



supervising-managing-others$1,995 / 2 DAYs / sEmiNAR / vANcOUvERsEcTOR: ALL

GETTiNG REsULTs WiThOUT AUThORiTY (#32532)Focuses on the key elements of influencing others when there is lack of authority, personal power, persuasion and negotiation. Provides the necessary tools to help win respect, cultivate influence andco-operatewithbosses,colleagues,staffmembersorseniormanagement.



results-without-authority

$2,395 / 3 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

pERfORmANcE mANAGEmENT skiLLs (mss 03)Covers the development of a comprehensive performance management process, conducting a performancereview,jobtrainingskills,managingchange,managingtimeeffectively,preventingperformancebarriersrelatedtoharassment,dealingwithsubstanceabuse,andhiringeffectively.This course is part of the Management Skills for Supervision certificate program.

okAnAgAn coLLege



pERfORmANcE mANAGEmENT ThAT WORks Outlines how to design and implement an effective performance management system. Focus is on maximizingthecontributionofemployeestoachieveorganizationalgoals.


Tel:6048228400Email: [email protected] Web:bit.ly/sauder-performance

mgmnt


3.3.2 mAximiziNG AND mONiTORiNG WORkER pERfORmANcE

iNcREAsiNG hUmAN EffEcTivENEssAimstohelpindividuals,leadersandteamsbreatkthroughself-imposedlimitationsineveryareaoflife,increaseproductivity,andclosethegapbetweencurrentperformanceandtruepotential.Itisabouthelpingemployeesbecomebetterpeople,andthusbetteremployees.

cAPiLAno univeRSity

Tel: 604 984 4901Web:bit.ly/capilano-pmgmt




http://bit.ly/sauder-performancemgmnt


http://www.cmctraining.org/supervising-managing-others


http://www.cmctraining.org/results-without-authority


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pROfiTiNG fROm EmpLOYEE mANAGEmENTOutlines the secrets to attracting and retaining high performance employees, improving productivityintheexistingworkforce,convertingdifficultemployeestocompanyevangelists,andwinning through high-powered performance employee management.


Tel:18776227442Web:bit.ly/cln-employee

management$495 / sELf-pAcED / sELf-sTUDY / ONLiNE sEcTOR: ALL

ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT (fmGmT401)Explorestheleader’sroleinthehumanresourcemanagementprocess,providingaconceptualframework, skills and tools. Topics include employee recruitment, selection and retention; writing competency-basedjobdescriptionswhichincludeperformancegoals,measuresandactionplans; identifying and applying techniques to enhance staff performance and development; and writing and communicating performance appraisals.





LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-management

skills$ 299 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

ThE BUsiNEss Of LisTENiNG (cEBsNs 820)Outlineshowindividualscanbecomebetterlistenersbydemonstratinghowlisteningskillsbuildeitherbarriersorbridges.Introducestenstepstocontrollingemotionalhotbuttonsandtheimpactofgoodlisteningskillsonproductivity.Demonstrateshowbecominganactivelistenerhelpsproductivityandsuccessbyidentifyinghowtoextractimportantdetailsfromeverymessage.



development

$109 / 1 DAY / cLAssROOm / TERRAcEsEcTOR: ALL

pERfORmANcE mANAGEmENT skiLLs (mss 03)

Covers the development of a comprehensive performance management process, conducting a performancereview,jobtrainingskills,managingchange,managingtimeeffectively,preventingperformancebarriersrelatedtoharassment,dealingwithsubstanceabuse,andhiringeffectively.This course is part of the Management Skills for Supervision certificate program.

okAnAgAn coLLege









http://bit.ly/cln-employeemanagement

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pLAN ThE WORk AND WORk ThE pLANDiscussestheprocessofestablishingkeyprioritiesandincorporatingtheseintotheworkplan.Participants will learn to stay focused on priorities and performance indicators in order to foster an effectiveteamabletoachieveitsgoalsandbesuccessful.




continuing-studies

$295 / 2 DAYs / sEmiNAR / vicTORiAsEcTOR: ALL




courses/mngt1211.html$368 / 14 - 30 WEEks / ONLiNEsEcTOR: ALL



Tel:6048228400Email: [email protected] Web:bit.ly/sauder-performance

mgmnt


pERfORmANcE EvALUATiON AND mANAGEmENT (BUs 417)Discusseshowanorganization’sperformancemanagementprocessmustbeintegratedwithitsstrategicobjectivesandplanning.Alsooutlineshowdefining,measuringandevaluatingemployeeperformanceenablesmanagementtomeetemployeedevelopmentneedsandindividual/teamperformanceobjectives.Participantswilllearntouseappraisaltools,conductperformancereview meetings, and understand the role of reward systems in the performance management process.


Tel: 604 557 4083 Email: [email protected]:bit.ly/ufv-business

administration$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORDsEcTOR: ALL

BUiLDiNG A pRODUcTivE TEAm (LEAD 1113)Introducestheconceptsforeffectiveteambuildinganditsimportancetotheworkplace.Thiscoursediscussestechniquesforbuildingsynergyamongteamsaswellashowtoincreaseproductivity, improve quality, and enhance team morale.


Tel: 604 443 8453 Web:bit.ly/vcc-buildinga

productiveteam










http://bit.ly/vcc-buildingaproductiveteam

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3.3.3 cOmmUNicATiNG ThROUGh shifT TRANsiTiONs

3.3.3CommunicatingThroughShiftTransitionscanbefurtherdevelopedandsupportedbythefollowingskillareas:

• 1.1.3 DELEGATiNG TAsks - go to pages 34-35


• 2.1.5 BUiLDiNG AND sTRENGThENiNG TEAms - go to pages 63-66

• 2.1.8 mOTivATiNG pEOpLE - go to pages 77-80

• 2.1.12 cONDUcTiNG EffEcTivE cREW mEETiNGs - go to page 86

3.3.4 impLEmENTiNG pROcEss impROvEmENTs

iNTRODUcTiON TO OpERATiONs mANAGEmENTFamiliarizes participants with capacity planning and scheduling, as well as the key concepts of JIT/Lean, OPT/TOC and MRP. Quality systems and continuous improvement methodologies, includingDeming,Juran,ISO9000andSixSigmawillalsobeaddressed.

DougLAS coLLege



supplymgmt

$545 / 13 EvENiNGs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

OpERATiONs mANAGEmENT (BUsN 3380)Exploreshowtodesign,operateandimproveactivitiesforserviceandmanufacturingbusinesses.Comparestheorytorealbusiness,developssolutionsforreal-worldsituations.Participantswilllearnstepsandstrategiesforflowcharting,processes,forecasting,capacityplanning,jobdesign,scheduling, inventory systems, logistics and process re-engineering.

DougLAS coLLege



calendar/courses/cbus.htm


six siGmA: TOTAL QUALiTY AppLicATiONsTeachesparticipantshowtoeffectivelyapplytheelementsandmethodsofSixSigma,asetofqualitymanagementmethodstoimproveoutputsbyidentifyingandremovingthecausesofdefects (errors)andminimizingthevariabilityinthebusinessprocess.Courseoutlinesmorethan25toolsandmethodsrelatetotheDMAIC(define,measure,analyze,improve,andcontrol)model.

eD2go





Tel:6048228400Email: [email protected]:bit.ly/sauder-performance

mgmnt








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3.3.5 mANAGiNG pROjEcTs

UsiNG EARNED vALUE TEchNiQUEs TO mANAGE pROjEcT pERfORmANcEPresentstheoriesandbestpracticesofEarnedValueManagement(EVM).ControlandsuccessfuldeliveryofprojectswillbetaughtbyapplyingEarnedValuetoolsandtechniques.DiscussionsandbreakoutgroupswillbeusedtoillustratethebenefitsofEVM,EVMlimitations,andhowtouseEVM techniques and concepts.



$399 - $474 / 1 DAY / sEmiNAR / BURNABYsEcTOR: cONsTRUcTiON

BAsic pROjEcT mANAGEmENT skiLLs (BLDT 2021)

Examinesprojectmanagementrolesandresponsibilities.Thiscoursewillcoverthebasicconceptsincludingthestagesofprojectmanagement,projectplanning,control,cashflow,andprojectdocumentation.ThiscourseispartoftheConstructionSupervisionprogram.



programs/7730acert$460 / 12 WEEks / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

pROjEcT mANAGEmENT (BUs 427)Explorestheprocessofdeveloping,implementingandmonitoringstrategic,tacticalandoperationalplans,throughprojectmanagementmodels.Discussionsincludeprocessmanagement,consulting,collaboratingandaccountability.Relevantfororganizationswithinboththepublicandprivatesector.

cAMoSun coLLege


calendar/2010/web/bus.html$220 / 1 sEmEsTER / cLAssROOm / vicTORiA sEcTOR: ALL

pROjEcT mANAGEmENT TOOLs & TEchNiQUEsProvidesacomprehensiveoverviewoftheprojectmanagementframework,providesbasicskillstoeffectivelyplan,manageandcontrolprojects,andprovidesskillsthatparticipantscanapplyimmediatelyonthejob.Appropriateforallexperiencelevels.

cAPiLAno univeRSity

Tel: 604 984 4901Web:bit.ly/capilano-pmgmt


cONsTRUcTiON pROjEcT mANAGEmENT (cpm)Providesanoverviewofprojectmanagementprocessesfortheconstructionindustry.Assistsmanagersintheadministrationofprojectsfromstarttofinish.Participantswillbegiventoolstodevelopmanagementskillsintheareasofbusinesscases,scopeofprojects,projectprocurement,projectriskandchangeprocess.


Tel:6135695552Email: [email protected]:bit.ly/csc-ca

coursecatalogue




http://www.bcit.ca/study/programs/7730acert



http://bit.ly/csc-cacoursecatalogue


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pRiNcipLEs Of cONsTRUcTiON mANAGEmENT Teaches and familiarizes supervisors, owners and construction managers with the principles of businessandprojectmanagement.Demonstratesthelinkbetweengoodmanagementandsupervision with profit and success.



events/courses.htm

$495 - $525 / 2 DAYs / cLAssROOm / BURNABY, vicTORiAsEcTOR: cONsTRUcTiON

pROjEcT pLANNiNG AND cOsT cONTROL Providesgeneralunderstandingofprojectplanningandmanagementfromstarttofinish,includingstrategiesformonitoring,savingandcontrollingprojectcosts.Thiscourseisidealforowners,managers, estimators and field personnel in the construction industry.



events/courses.htm

$495 - $525 / 2 DAYs / cLAssROOm / BURNABY, vicTORiAsEcTOR: cONsTRUcTiON

iNTRODUcTiON TO pROjEcT mANAGEmENT: mANAGiNG ThE pROjEcT AND LEADiNG ThE pROjEcT TEAm (mGmT166)Introducesthebasicsofprojectmanagementaswellasthekeyskillsandqualitiesofaleader,includingeffectiveinternalandexternalcommunication.Outlinestheessentialsofhigh-performanceprojectmanagement:plandevelopment,thestructure,workestimates,projectschedulesandbudgets.Aftersuccessfulcompletionofthiscourse,participantswillhavetheconfidencetotakeonaleadershiproleforanyproject,bigorsmall.


Tel:6045285608Email: [email protected]:bit.ly/jibc

projectmanagement$275 / 2 DAYs / cLAssROOm / vANcOUvERsEcTOR: ALL

pROjEcT mANAGEmENT fOR BEGiNNERs (pABs2146)

Providesexperienceineachofthekeyphasesofprojectmanagement,frommappingouttheoriginalidea,toplanning,leadingandclosingaproject.Thisisapractical,“hands-on”course.Learnersareencouragedtoenrolasprojectteamsandtoworkonacurrentoranticipatedprojectthroughout the course.


Tel:2503912511Email: [email protected] Web:bit.ly/rr-professionalmgmt

$495 / 3 WEEks / ONLiNEsEcTOR: ALL

pROjEcT mANAGEmENT EssENTiALs (pABs2163)Introducestheessentialsofprojectmanagement.Learntheseimportanttechniquesforsuccessfulmanagement,usingthefive-stepframeworkexplainedinthiscourse.Projectmanagementispowerful, yet under-utilized, and is the least understood type of management; this fast-paced and intensivecourseprovidestheessentialtoolsneededtosucceedinprojectmanagement.


Tel:2503912511Email: [email protected] Web:bit.ly/rr-professionalmgmt

$795 / 2 DAYs / cLAssROOm / vicTORiA sEcTOR: ALL




http://bit.ly/jibcprojectmanagement



http://bit.ly/rr-professionalmgmt

http://bit.ly/rr-professionalmgmt

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pROjEcT mANAGEmENT pROcEss WORkshOp Coversprojectmanagementtermsanddefinitions,toolsandtechniquesforplanningandexecutingprojects,developmentofpositiveprojectproceduresandpractices,aswellasmonitoringandcontrollingprojectscope,time,costsandrisk.IdealfornewandcurrentprojectmanagersandthoseseekingProjectManagementInstitute(PMI)professionaldevelopmentunits.

SeLkiRk coLLege

Tel:2503651282Email: [email protected] Web:selkirk.ca/ce

$1,299 / 3 DAYs / cLAssROOm / TRAiLsEcTOR: ALL

pROjEcT mANAGEmENT TOOLs AND TEchNiQUEs (WORk 026)Providesacomprehensiveoverviewofprojectmanagementtechniquestoeffectivelyplan,manageandcontrolprojectsbasedonthestandardsoftheProjectManagementInstitute(PMI).Outlinesbasicprojectmanagementskills,methodologiesandtoolstoprioritizegoals,recruitandmanagehighperformingteams,createaworkbreakdownstructurethatmakesprojectseasiertomanage,establishreliableprojectbudgetsandschedules,implementprojecttrackingtechniques,andcreateeffectivestrategiestocontroltheprojectbudget,schedule,andquality.Boththetechnicalandsoftskillsidesofprojectmanagementarecovered.


Tel:2508285060Email: [email protected] Web:www.tru.ca/contstudies/

courses/projectmgmnt.html

$695 / 16 hOURs / cLAssROOm / kAmLOOpssEcTOR: ALL

pROjEcT mANAGEmENT EssENTiALs Reviewsthetotalprojectmanagementprocess:fromplanningandorganizingtoimplementingandclosing. It details the stages and processes of controlling scope, quality, time and cost while at the same time managing risk at every stage. It also emphasizes the human factors that play an importantroleineveryproject.


Tel:6048228400Email: [email protected]:bit.ly/sauder-projectmgmnt$1,795 / 3 DAYs / sEmiNAR / vANcOUvER

sEcTOR: ALL

pROjEcT mANAGEmENT (cOmm 451)Considersbehaviouralandstructuralaspectsofprojects,studyofprojectlifecycles,projectplanning,scheduling,budgeting,resourceloading,resourceleveling,resourceplanningandcostestimationandcrashing,projectmonitoringandcontrolling,projectevaluation,auditingandtermination. Part of the Commerce/Business Administration program.




pROjEcT mANAGEmENT (BUs 457)

Provides strategies and techniques for managing time and cost estimation, scheduling, and handlingcomplexmultitaskprojects.Looksatoverallmanagementandimplementationstrategiesand issues.


Tel: 604 557 4083 Email: [email protected] Web:bit.ly/ufv-business

administration

$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORDsEcTOR: AviATiON


http://selkirk.ca/ce


http://www.tru.ca/contstudies/courses/projectmgmnt.html


http://bit.ly/sauder-projectmgmnt





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pROjEcT mANAGEmENT (BUsi 1103)Offersabasicunderstandingofprojectmanagementincludingplanning,implementingandcontrollingtheproject.


Tel: 604 443 8668Web:bit.ly/vcc-project

management


3.4 QUALITy MANAGEMENT

3.4.1 UNDERsTANDiNG isO sTANDARDs

3.4.2 impLEmENTiNG QUALiTY mANAGEmENT pLANs

3.4.3 cOmpLETiNG QUALiTY iNspEcTiONs

QUALiTY mANAGEmENT iN ThE cONsTRUcTiON iNDUsTRYCoversthebasicsofwhatqualityis,howqualitydiffersfromgrade,howqualityhasevolvedandan introductiontoqualitytools.ItwillincludeasummaryofISO9001:2008-QualityManagementSystemRequirements,theeightprinciplesbehindISO9001andwillpresentpracticalguidelinesonhowISO9001canbeappliedtoallsizesoforganizationsandtypesofprojectdeliveryoptions.Methodsofmonitoringandauditingqualitywillalsobeoutlined.


Tel: 604 430 8035Email: [email protected] Web:bit.ly/apegbc-events$419 - $489 / 1 DAY / sEmiNAR / LOWER mAiNLAND

sEcTOR: ALL

QUALiTY mANAGEmENT iN cONsTRUcTiON (cmGT 7246)Examinestheimportanceofeffectivemanagementofqualityinhighperformancecompanies.Fundamentals and definitions of the ISO 9000 and ISO 9001 requirements and preparation of quality plansandworkmethodswillbediscussed.Uponsuccessfulcompletion,participantswillreceiveanIRCACertificateforthisISO9000:2000SeriesTrainingCourse.PartoftheConstructionManagement Associate degree.



cmgt7246


QUALiTY AUDiTiNG iN cONsTRUcTiON (cmGT 7255)Offers an in-depth understanding of quality systems and plans. This course will prepare participantsforanexternalaudit,andwillallowparticipantstobecomeanInternalAuditorwithinanorganization.Participantsmustachieveaminimumof70%toreceiveaCertificateofCompletion.CertificationisacriticalstepinbecominganIRCAregisteredInternalAuditor.Thiscourse is part of the Bachelor of Technology in Construction Management.



$352 / 2 DAYs / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

http://bit.ly/vcc-projectmanagement



http://www.bcit.ca/study/courses/cmgt7246


140140

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3.4.1 UNDERsTANDiNG isO sTANDARDs



iNTRODUcTiON TO OpERATiONs mANAGEmENTFamiliarizes participants with capacity planning and scheduling, as well as the key concepts of JIT/Lean, OPT/TOC and MRP. Quality systems and continuous improvement methodologies, includingDeming,Juran,ISO9000andSixSigmawillalsobeaddressed.

DougLAS coLLege



supplymgmt

$545 / 13 EvENiNGs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

six siGmA: TOTAL QUALiTY AppLicATiONsTeachesparticipantshowtoeffectivelyapplytheelementsandmethodsofSixSigma,asetofqualitymanagementmethodstoimproveoutputsbyidentifyingandremovingthecausesofdefects (errors)andminimizingthevariabilityinthebusinessprocess.Courseoutlinesmorethan25toolsandmethodsrelatetotheDMAIC(define,measure,analyze,improve,andcontrol)model.

eD2go



pROjEcT QUALiTY mANAGEmENT (DApm130)Exploreswhatqualitymeansinabusinessmanagementcontext,explainshowtoapplyittodifferentprojects,anddemonstrateshowtomanageprojectssothatqualityisbuiltin.


Web:Tel:7787825095Email: [email protected]:bit.ly/sfu-projectquality

$420 / 1 DAY / cLAssROOm / sURREYsEcTOR: ALL

pROjEcT mANAGEmENT EssENTiALs Reviewsthetotalprojectmanagementprocess:fromplanningandorganizingtoimplementingandclosing. It details the stages and processes of controlling scope, quality, time and cost while at the same time managing risk at every stage. It also emphasizes the human factors that play an importantroleineveryproject.


Tel:6048228400Email: [email protected]:bit.ly/sauder-projectmgmnt$1,795 / 3 DAYs / sEmiNAR / vANcOUvER

sEcTOR: ALL

AssEssmENT AND cONTROL (xOhs 020)Exploresbestpracticesinmanagingprojectquality;identificationofprocurementprocessestosourceprojectresources,techniquestomanagethesupplierrelationship,andmethodsformeasuringandinterpretingprojectperformance.Outlineshowachievingprojectobjectivesreliesontheproject'sresourcesmeetingestablishedqualitystandards,basedonclientneeds.






http://bit.ly/sauder-projectmgmnt





http://bit.ly/sfu-projectquality

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TOTAL QUALiTY mANAGEmENT (cOmm 450)Examinesthebasicconceptsandtoolsoftotalqualitymanagement,strategyqualityplanning,managementofprocess(technology)quality,qualityvalueandengineering,lossfunctionandquality level, statistical quality control, quality and operation results, Taguchi methods, Just-In-Time, preventive maintenance, and other aspects of quality management. Part of the Commerce/Business Administration program.



$654 / 1 sEmEsTER / cLAssROOm / pRiNcE GEORGE sEcTOR: ALL

OpERATiONs mANAGEmENT (BUs 350)Introducesasurveyoftheproductionfunctioninbusinesswithemphasisoninventorymanagement,projectmanagementandqualitycontrol.Particularemphasisisplacedonhowmanagers can use computers in manufacturing operations to assist with decision-making. Field tripsmayberequired.


Tel: 604 557 4083Email: [email protected] Web:bit.ly/ufv-business

administration

$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORDsEcTOR: ALL

3.4.4 REpORTiNG DAmAGE

3.4.4ReportingDamagecanbefurtherdevelopedandsupportedbythefollowingskillareas:

• 1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs - go to pages 45-47


• 3.5.1 iNspEcTiNG AND mAiNTAiNiNG EQUipmENT AND iNfRAsTRUcTURE - go to pages 141-142

3.5 ASSET MANAGEMENT3.5.1 iNspEcTiNG AND mAiNTAiNiNG EQUipmENT AND iNfRAsTRUcTURE

REsOURcE mANAGEmENT AND fiNANciAL pLANNiNG (BERm 1120)Provides a summary for energy management in the areas of finance, performance tracking and management tools. Topics include accounting, financial analysis, planning, measurement and verification,monitoring,targetingandreporting,utilitybillanalysis,businesscasedevelopment,andprojectplanning.ThiscourseispartoftheBuildingEnergyandResourceManagementCertificate program.

DougLAS coLLege



AUDiTiNG fOR OThER REsOURcEs (BERm 1225)Looks at management of water resources, materials and transportation resources as relevant to buildingandfacilitymanagement.Emphasisisonunderstandingenduses,conservationmethods,measuring, auditing and the importance of resource awareness. Part of the Building Energy and Resource Management Certificate program.

DougLAS coLLege




mailto:businfo%40ufv.ca?subject=







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sAfETY iNspEcTiONs - REfERENcE GUiDE AND WORkBOOkA safety inspection program takes planning, preparation, and training — learn how to implement effective safety inspections in the workplace.

WoRkSAfeBc

Tel:6042763090Web:bit.ly/ worksafereferenceguide

fREE / sELf-pAcED / sELf-sTUDY / N/AsEcTOR: ALL


WoRkSAfeBc



3.5.2 mANAGiNG AND TRAckiNG TOOLs AND EQUipmENT

cONsTRUcTiON EQUipmENT mANAGEmENT (cmGT 7205)Introduces effective systems and procedures for construction equipment management. Discussionsincludedeterminingtheappropriateequipmentbasedonfactorssuchassoilconditions,natureofthejobandacomparisonofcostsandlimitationsofequipment.Promotesbestmethodsofacquisitionandtheimportanceofoperatortraining.




mANAGEmENT Of cONsTRUcTiON EQUipmENT AND pLANT 1 (cmGT 7200)Familiarizesparticipantswiththeimportanceofmanagingcostsofmajorconstructionoperations.Activities such as earth moving, lifting and material transportation, asphalt and concrete productionfacilitieswillbediscussedtounderstandtheoperationalneedsandcosts.Thiscourseis part of the Construction Management Associate degree.




mANAGEmENT Of cONsTRUcTiON EQUipmENT AND pLANT 2 (cmGT 7210)Introduceseffectivesystemsandproceduresforbestpracticesinequipmentandplantmanagement and maintenance. This course is part of the Construction Management Associate degree.








http://bit.ly/worksafereferenceguide

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siTE pROcEssEs iN cONsTRUcTiON (BLDT 1031)Teachesmanagersandsupervisorshowtoeffectivelymanageaconstructionsite,includingbestpracticesingeneralsiterequirements,knowledgeinbasiccontracts,andorganizationalset-upforconstructionprojects.



bldt1031$460 / 12 WEEks / cLAssROOm / BURNABY sEcTOR: ALL

ONsiTE mANAGEmENTReviews key factors for successful onsite management, from people coordination to managing materials, tools and equipment.



edcalendar.pdf

vARiOUs / N/A / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

3.5.3 cONTROLLiNG LOss

Risk AssEssmENT (cRm110)Focusesonthefirststepsintheriskmanagementdecision-makingprocess:(1)identifyingandanalyzinglossexposures,and(2)developingtechniquestotreattheseexposures.Topicsincludeguidelinesforselectingthebestriskmanagementalternativeandappropriatetechniquesforhandlingeachexposure.


Tel:7787825095Email: [email protected]:bit.ly/sfu-riskmanagement


Risk cONTROL (cRm205)Covers risk control measures associated with physical property, intellectual property, personnel, liabilityandnetincomelossexposures.Topicscoveredincludedeterminingaccidentcausationand analyzing safety systems, as well as motivating employees to apply risk control measures.


Tel:7787825095Email: [email protected]:bit.ly/sfu-riskcontrol$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL

Risk AssEssmENT (xRsk 110-3)Describeshowriskmanagementisacomprehensivestudyandreviewofthelossexposurefacinganorganizationorproject.Topicsinclude:riskmanagementtechniques,riskidentificationandanalysis,riskmanagementdecision-making,capitalbudgetingmethodsandvarioustypesofrisksincludingproperty,income,liability,personnellossandprobability.PartoftheCertificateinOccupational Health and Safety program.




Risk cONTROL (xRsk 112-3)

Outlines the role risk control plays within an overall risk management study. Topics include decision-making, accidental causes and costs, skills and techniques for managing risk control - including personnel losses, and an overview of the framework for risk control management. This course is part of the Certificate in Occupational Health and Safety program.







http://bit.ly/sfu-riskmanagement







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AiRpORT OpERATiONs AssOciATE cERTificATEProvidestrainingtoeducateandupgradetechnicalandairportadministrationbusinessskills.Trainingisprovidedforthosealreadyemployedbyairports,andforthosewhoarelookingintoacareer in airport operations.


Tel: 604 419 3777 Web:www.bcit.ca/study/programs/

1070acert#overview$2,224 pER TERm / miN 9 cOURsEs / mixED mODE / RichmONDsEcTOR: AviATiON

skiLL AREAs:


3.1.3AppLYiNG WORkpLAcE sTANDARDs, BY-LAWs, REGULATiONs, cODEs AND mANUfAcTURERs’ spEcificATiONs




AiRpORT OpERATiONs DipLOmACovers airport and airside operations, occupational health and safety in aviation, safety management systems, safety and risk management, and airport management. Serves as the only program in Western Canada that provides an industry Advisory Committee. Included in this committee are airport and airline management, local regional and national airport field staff, and TransportCanadarepresentatives. Thisisafullycomprehensive,interdisciplinaryprograminAirport Operations.



programs/1015dipts

N/A / 64 WEEks / cLAssROOm / RichmONDsEcTOR: AviATiON

skiLL AREAs:

1.1.1 mANAGiNG TimE












http://www.bcit.ca/study/programs/1070acert#overview

http://www.bcit.ca/study/programs/1015dipts

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BRiDGE WATchmAN AssOciATE cERTificATE Of TEchNicAL sTUDiEsExploresBridgeWatchmendutiesincludingkeepingalookout,operatingthecommunicationsystem,and responding to emergencies. Provides participants with an Associate Certificate of Technical Studies and other workplace certifications such as WHMIS and Academy of Emergency Marine Basic First Aid.



2925acerts#overviewN/A / 12 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

skiLL AREAs:






BUsiNEss EssENTiALs AssOciATE cERTificATECoversessentialelementsofbusiness,providingentry-levelmanagerswiththeknowledgeandskillstheyneedtobesuccessful.Topicsincludemanagementofbusinessoperations,finance,internationalbusinessandmarketing.CourseswithinthisprogramcanbeusedtowardsotherBCIT management certificates.


Tel: 604 451 6779Web:www.bcit.ca/study/programs/

5080acert#overview$4,082 / 8 cOURsEs / cLAssROOm / BURNABY, vANcOUvER $4,082 / 8 cOURsEs / ONLiNEsEcTOR: ALL

skiLL AREAs:








http://www.bcit.ca/study/programs/2925acerts#overview


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chiEf mATE cERTificATE Of TEchNicAL sTUDiEsExplorestherolesandresponsibilitiesfortheChiefMateposition.Participantswillgainanunderstanding of the specific duties for managing the security and safety of a vessel. Training covers personnel safety, firefighting, search and rescue, deck department and crew management, cargo safety, and ship maintenance.



2020certtsN/A / 37 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

skiLL AREAs:











WATchkEEpiNG mATE NEAR cOAsTAL (WkmNc) cERTificATE Of TEchNicAL sTUDiEsReflects on the role of the Watchkeeping Mate in monitoring the safe passage of the ship, avoiding traffic,andrespondingtoemergencies.Outlinestherequireddutiesandresponsibilitieswhileatsea and in port.



2542certts#overviewN/A / 35 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

skiLL AREAs:






http://www.bcit.ca/study/programs/2020certts

http://www.bcit.ca/study/programs/2542certts#overview

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cONsTRUcTiON OpERATiONs pROGRAm Offersessentialtrainingforcontinuedsuccessforconstruction-relatedbusinesses.Idealforthosefirst entering the construction industry or seeking to upgrade skills and enhance career potential. Offered in partnership with the Vancouver Regional Construction Association.


Tel:6044328586Web:www.bcit.ca/study/programs/

7720acert#overviewN/A / 8 cOURsEs miN / cLAssROOm / LOWER mAiNLANDsEcTOR: cONsTRUcTiON

skiLL AREAs:







3.3.1 mANAGiNG cOmpANY ExpEcTATiONs

cONsTRUcTiON sUpERvisiON AssOciATE cERTificATE Develops managerial and supervisory skills essential for those advancing in their construction careers and moving into leadership positions. Highlights the importance of training within the sector for achieving immediate and long-term success and meeting shortages of qualified personnel.



7730acert#overviewN/A / 9 cOURsEs / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

skiLL AREAs:








3.1.4ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG ENviRONmENTAL impAcT







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LEADERship AssOciATE cERTificATEExplorestherelationshipbetweenbusinesssuccessandleadershipskills.Providesstudentswiththeknowledgeandskillsneededtobringpeopletogether,fosterhighperformanceoftheirteam,reach mutual goals, and continuously improve. Challenges the notion that leaders are found in the organization structure; rather, they may emerge from inside or outside of the group.


Tel:6044328860Web:www.bcit.ca/study/programs/

6830acert25 cREDiTs / 14 cOURsEs / cLAssROOm / BURNABYsEcTOR: ALL

skiLL AREAs:

1.1.1 mANAGiNG TimE












mAsTER 150GT DOmEsTic AssOciATE cERTificATE Of TEchNicAL sTUDiEsIdentifiesrolesandresponsibilitiesofthevesselMasterincludingbeingincommandoftheship,crew, passengers and cargo. Topics include: enforcement of rules and regulations; safety of personnel, cargo and the vessel; and the importance of environmental protection.



2505acerts#overviewN/A / 20 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: mARiNE

skiLL AREAs:



3.1.4ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG ENviRONmENTAL impAcT


3.1.6 ADhERiNG TO vEhicLE iNspEcTiONs REQUiREmENTs



http://www.bcit.ca/study/programs/6830acert

http://www.bcit.ca/study/programs/2505acerts#overview

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RAiLWAY cONDUcTOR BciT/iNDUsTRY pARTNERship cERTificATETrainsparticipantstobecomecertifiedasRailwayConductors.Developsknowledgeandunderstanding of the key roles of a conductor including car switching, making and division of trains in yards, moving cars, and understanding yard and train planners. Participants will learn the importantlinkbetweenefficientoperationsandcustomersatisfaction.



2070ipcert#overviewN/A / 17 WEEks / cLAssROOm / NORTh vANcOUvERsEcTOR: RAiL

skiLL AREAs:







3.1.6 ADhERiNG TO vEhicLE iNspEcTiONs REQUiREmENTs









AppLiED BUsiNEss TEchNOLOGY cERTificATESupports the development of communication, critical thinking, interpersonal, personal management andtechnicalskillsinordertopreparefortheever-changingbusinessworld.Thiscertificateprogramincludes20outof26availablecoursesfromthelistofABTcollaborativecourses.

cAPiLAno univeRSity

Tel: 604 984 4959Web:bit.ly/capu-applied

businesstech$2,919 / 2 YEARs, 20 cOURsEs / ONLiNE sEcTOR: ALL

skiLL AREAs:







http://www.bcit.ca/study/programs/2070ipcert#overview

http://bit.ly/capu-appliedbusinesstech

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AviATiON BUsiNEss DipLOmAIntroducesaviationbusinessessentialsinanaccelerated20-monthprogramthatalsopermitsstudents to earn a Private Pilot License and prepare for a Commercial Pilot License with a float rating.Studentscanopttotransfertoapartneringprogramattheendofthe4thsemester(fullprogramis5semesters).


Tel:2505673200Email: [email protected]:www.cnc.bc.ca/CNC_

Programs/Aviation.htmN/A / 20 mONThs / cLAssROOm / vANDERhOOfsEcTOR: AviATiON

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mANAGEmENT skiLLs fOR sUpERvisORsImprovesmanagementskillsofsupervisorsthroughthreecompleteandseparate26-hourmodules:(1)InterpersonalCommunicationandConflictResolution,(2)GroupDecision-MakingandProblemSolving,and(3)SelfManagementandLeadershipDevelopment.Asthemodulesbuildoneach other,it’srecommendedtotaketheminsequence.


Tel:2505622131Email: [email protected] Web:www.cnc.bc.ca/CNC_

Programs/CRC.htm$555 / 78 hOURs / cLAssROOm / pRiNcE GEORGE, BURNs LAkE, fORT sT. jAmEssEcTOR: ALL

skiLL AREAs:









http://www.cnc.bc.ca/CNC_ Programs/Aviation.htm


http://www.cnc.bc.ca/CNC_Programs/MSSQN.htm

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@BETTER sUpERvisiONProvidesunionconstructionsupervisorswithsixmodulestoimproveandenhancetheirabilitiesthrough the comprehensive skill training and development process including: 1. Supervision and Leadership,2.LabourRelations,3.PlanningandScheduling,4.ProductivityandQuality,5.EffectiveWorkTeams,6.LeadershipforSafetyExcellence.

conStRuction LABouR ReLAtionS ASSociAtion of Bc

Email: [email protected]:bit.ly/clra-bcsupervision

$1,000 / 72 hOURs / cLAssROOm / cALL fOR LOcATiONsEcTOR: cONsTRUcTiON

skiLL AREAs:







2.2.7 fOLLOWiNG ThE GRiEvANcE pROcEss

2.2.8 REcOGNiziNG, REpORTiNG AND hANDLiNG cOmpLAiNTs

2.2.11 REcOGNiziNG ROLEs AND REspONsiBiLiTiEs iN ThE ORGANizATiON










http://bit.ly/clra-bcsupervision

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LEADERship DEvELOpmENT cERTificATEGroundedinthebeliefthateffectiveleadersarevisionaries,notjustmanagers,participantswilllearn to articulate their vision, help others understand it, and provide resources and supports to enactthatvision.Thiscertificateprogrambuildsleadershipskillsrequiredacrossavarietyofsectors.

DougLAS coLLege


development$2,786 / 7 cOURsEs / cLAssROOm / NEW WEsTmiNsTERsEcTOR: ALL

skiLL AREAs:









sUpERvisORY skiLLs & mANAGEmENT TRAiNiNGProvidescurrentand/orfuturesupervisorswiththeskillsandknowledgetoexcelwithintheirroles. Enhances the skills required to lead, delegate, motivate and manage employees properly.



events/courses.htm

$495 - $525 / 2 DAYs / cLAssROOm / BURNABYsEcTOR: cONsTRUcTiON

skiLL AREAs:

1.1.1 mANAGiNG TimE












http://bit.ly/douglasbc-leadershipdevelopment

http://icba.ca/courses_events/ courses.htm

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cERTificATE iN cONfLicT REsOLUTiON: spEciALizATiON iN NEGOTiATiONIntroducesthebroadfieldofconflictresolutionwithanemphasisonnegotiation.Providesconcepts and skills for improving personal and working relationships through constructively handling conflict. Students will learn to talk directly with people involved in a conflict, looking for and agreeing to mutually satisfactory solutions and decisions.


Tel:6045285608Email: [email protected]:bit.ly/jibc-conflictresolution

$7,500 / 252 hOURs (36 TRAiNiNG DAYs) / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

skiLL AREAs:




DipLOmA iN EmERGENcY AND sEcURiTY mANAGEmENTIntroduces the fundamentals of safety and security, and emergency management. Sharing foundationsinbusinessandmanagement,participantswilllearnskillstotaketheircareertoaleadershipposition.Oncethediplomahasbeensuccessfullycompleted,participantscancontinueon to the Bachelor of Emergency and Security Management Studies.


Tel:6045285800Email: [email protected] Web:bit.ly/jibc-emergencyand

securitymgmt23 cREDiTs / 21 cOURsEs / mixED mODE / NEW WEsTmiNsTERsEcTOR: sEcURiTY

skiLL AREAs:














http://bit.ly/jibc-emergencyandsecuritymgmt


http://bit.ly/jibc-conflictresolution

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fOUNDATiONs Of EffEcTivE mANAGEmENT AND LEADERship cERTificATEDevelops essential skills for effective leadership. Introduces the dynamics of leadership and equips participants with practical strategies for performance management, planning, human resourcesdevelopment,andemployeerelations.Theprogramisbasedoncurrentresearchandpractices in leadership/management education.


Tel:6045285608Email: [email protected]:bit.ly/jibc-foundations

mgmtandleadership$2,200 / 14 DAYs / cLAssROOm / cALL fOR LOcATiONssEcTOR: ALL

skiLL AREAs:













mANAGEmENT skiLLs cERTificATEEnhances communication, leadership and motivation skills for current or future supervisors. Offers techniques for dealing effectively with difficult people and situations. Activities include discussion, group work, case studies and role plays.

LAngARA coLLege

Tel:6048761023Email: [email protected]:bit.ly/langara-general

businessmgmt$1,196 / 6 cOURsEs / cLAssROOm / vANcOUvERsEcTOR: ALL

skiLL AREAs:

1.1.1 mANAGiNG TimE








http://bit.ly/jibc-foundationsmgmtandleadership


http://bit.ly/langara-generalbusinessmgmt

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mANAGEmENT skiLLs fOR sUpERvisiON cERTificATEProvides an integrated three-part program for managers and supervisors in any occupation. Part 1 -InterpersonalSkills(MGMT141),Part2-TeamBuildingSkills(MGMT142),Part3-AdministrativeSkills(MGMT143).Trainingtechniquesutilizeindividual,smallandlargegroupexperiences.Clientsparticipatein"hands-on"managementtrainingthatisimmediatelyusefulonthejob.

noRtHeRn LigHtS coLLege

Tel:2507825251Email: [email protected]:bit.ly/nlc-supmgmtskills

N/A / 45 WEEks (15 WEEks EAch pART) / cLAssROOm / cALL fOR LOcATiONssEcTOR: ALL

skiLL AREAs:

1.1.1 mANAGiNG TimE











2.2.3ADmiNisTERiNG TRAiNiNG, DEvELOpmENT, AND/OR AppRENTicEship pROGRAms

2.2.8 REcOGNiziNG, REpORTiNG AND hANDLiNG cOmpLAiNTs




http://bit.ly/nlc-supmgmtskills

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mANAGEmENT skiLLs fOR sUpERvisiON cERTificATEEquipsparticipantswiththenecessaryskillsandtoolsneededtobeaneffectivesupervisor.Thiscertificate program provides hand-on management training and teaches participants how to maximizeemployeeeffectiveness,supportthebottom-line,andcreateahealthyworkenvironment.

okAnAgAn coLLege

Web:bit.ly/okanagan-managementskills

$2,028 / 90 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNAsEcTOR: ALL

skiLL AREAs:








BUsiNEss ADmiNisTRATiON - pROfEssiONAL mANAGEmENT DipLOmAProvides participants with the tools to function competently in the management environment. Offers opportunity to develop skills in physical resource and operations management, marketing and sales, financial and information systems, computer techniques and applications, and human resource management. The Professional Management specialization of the Business AdministrationDiplomaincludesanumberofadvancedcreditsthatmayextendtoprofessionaldesignations.

SeLkiRk coLLege

Tel:2503651324Web:bit.ly/selkirk-busadmin-

professionalmgmt

$2,309 / 2 YEARs / cLAssROOm / cAsTLEGARsEcTOR: ALL

skiLL AREAs:













http://bit.ly/selkirk-busadmin-professionalmgmt

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cERTificATE iN hUmAN REsOURcE mANAGEmENTCoversprovenhRconceptsandtechniquesandexplorestopicsincludingorganizationalbehaviour,traininganddevelopment,humanresourcesstrategyandplanning,performancemanagement,andlabourrelations.ProvidesparticipantswiththetoolstoadvancetheircareerinHR.


Tel:7787825095Email: [email protected] Web:www.sfu.ca/cstudies/mpprog/

certificate.php?certID=11$3,500 / 6 cOURsEs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

skiLL AREAs:












2.2.3ADmiNisTERiNG TRAiNiNG, DEvELOpmENT, AND/OR AppRENTicEship pROGRAms

2.2.4cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck AND TAkiNG sTEps fOR impROvEmENT

2.2.6 UNDERsTANDiNG pROGREssivE DiscipLiNE





http://www.sfu.ca/cstudies/mpprog/ certificate.php?certID=11

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cERTificATE iN mANAGEmENT: GENERAL mANAGEmENTReviews current management concepts and practices and provides participants with a Certificate in Management with a specialization in General Management upon completion. Ideal for individuals seeking to sharpen skills, prepare for promotion, or move into more of a leadership role.



certificate.php?certID=3N/A / 8 cOURsEs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

skiLL AREAs:











3.3.4 impLEmENTiNG pROcEss impROvEmENTs


cERTificATE iN mANAGEmENT: Risk mANAGEmENTBuilds knowledge and skills for understanding the importance of risk management. This program will integrate concepts and techniques of general management with specific courses in risk assessment, risk control, and risk financing.



certificate.php?certID=4N/A / 8 cOURsEs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

skiLL AREAs:










http://www.sfu.ca/cstudies/mpprog/certificate.php?certID=3


http://www.sfu.ca/cstudies/mpprog/certificate.php?certID=4

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3.5.3 cONTROLLiNG LOss

DipLOmA iN AppLiED pROjEcT mANAGEmENTCoverskeyconceptsofsuccessfulprojectmanagementfromtheplanningstagestofollow-throughandcompletion.Participantstakepartingroupexercises,anddiscussreal-lifecasestudies. Diploma program includes ten courses completed over an 18-day period, covering topics suchas:integratingtechnicaltoolswithleadershipskills,buildingandmanagingasuccessfulteam,assessingthebesttechnologyoptions,andlearningtheresponsibilitiesinmanagingproject-close-out.


Tel:7787825095Email: [email protected] Web:bit.ly/sfu-appliedprojectmgmt

$7,560 / 10 cOURsEs / cLAssROOm / vANcOUvER, sURREYsEcTOR: ALL

skiLL AREAs:

1.1.1 mANAGiNG TimE







BUsiNEss ADmiNisTRATiONPrepares individuals to oversee administrative procedures, set work priorities and manage the supply of administrative services including office space, supplies and security services.



administration

N/A / 25 WEEks / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

skiLL AREAs:









http://bit.ly/sfu-appliedprojectmgmt

http://bit.ly/sprottshaw-businessadministration

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BUsiNEss OfficE cONcEpTsOutlinesbasicofficeskillsincludingmaintenanceofofficerecords,treatmentofclients,anduseof office equipment. A wide range of other skills required to keep offices running smoothly are also examined.



officeconcepts

N/A / 21 WEEks / cLAssROOm / vARiOUs (AcROss Bc)sEcTOR: ALL

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BAchELOR Of TEchNOLOGY (TRADEs AND TEchNOLOGY LEADERship) DEGREE Provides qualified trades persons and technologists with the knowledge and skills necessary to becomeeffectiveteamleaders,supervisorsandmanagersinachangingbusinessandtechnicalenvironment.


Tel:2508285036Email: [email protected] Web:bit.ly/tru-tradesand

techleadershipvARiOUs / 4 YEARs / ONLiNE sEcTOR: ALL

skiLL AREAs:










http://bit.ly/sprottshaw-businessofficeconcepts


http://bit.ly/tru-tradesand techleadership

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micROcOmpUTER cERTificATE 1Examinestheminimumlevelofcomputerliteracyrequiredtobesuccessfulinthepresentjobmarket. Provides participants with a microcomputer certificate after completion of five courses.


$1,875 / 5 cOURsEs / cLAssROOm / kAmLOOpssEcTOR: ALL

Tel:2503928010Web:www.tru.ca/williamslake/

cs/computers/cert1.html

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mANAGEmENT skiLLs fOR sUpERvisORs cERTificATE Provides middle managers and supervisors with the opportunity to earn a Diploma in Business. This three-part certificate program covers topics such as interpersonal skills, group skills and administrativeskills.ParticipantsmayalsobeabletousecredittowardsotherTRUprograms.

tHoMPSon RiveRS univeRSity Tel:2508285060or3722801Email: [email protected] Web:bit.ly/tru-mgmtskills

forsupervisors$2,400 / 12 DAYs / cLAssROOm / kAmLOOps, fORT sT jOhN, fORT NELsONsEcTOR: ALL

skiLL AREAs

1.1.1 mANAGiNG TimE














http://www.tru.ca/williamslake/cs/computers/cert1.html


http://bit.ly/tru-mgmtskillsforsupervisors

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UBc AWARD Of AchiEvEmENT iN pROjEcT mANAGEmENT UsiNG micROsOfT pROjEcTTeachesparticipantshowtoapplyMicrosoft'spowerfulsoftwareMSProject2007toeffectivelymanageprojectsthroughsixone-daycourses.Eachcourseincludesasubstantialworkbookwhich,whencombined,formamanualwithanindextoallkeytopics.

univeRSity of Bc

Tel:6048221420Email: [email protected]:www.tech.ubc.ca/pm/$1,590 ($265 EAch) / 6 cOURsEs / cLAssROOm / vANcOUvER

sEcTOR: ALL

skiLL AREAs:

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AppLiED BUsiNEss TEchNOLOGY cERTificATE Familiarizes individuals with current office procedures as well as software skills in word processing,keyboarding,spreadsheets,databasemanagementandbookkeeping.Coursesprepareparticipantstobejobreadyandincludeathree-weekpracticum.


$6,318 / 6 mONThs / cLAssROOm / kAmLOOpssEcTOR: ALL

Tel: 604 854 4559Web:www.ufv.ca/abt.htm

skiLL AREAs:







http://www.ufv.ca/abt.htm


http://www.tech.ubc.ca/pm/

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BAchELOR Of BUsiNEss ADmiNisTRATiON iN AviATiON Provides aviation participants the opportunity to achieve a Bachelor in Business Administration with a focus in aviation while completing their private license, commercial license, and advanced aviationtraining.RepresentsapartnershipbetweenCoastalPacificAviationandUFV.


Tel: 604 504 7441 Email: [email protected]:www.ufv.ca/calendar/2011_

12/ProgramsA-B/AV_DEG.htm

$ 95,000 / 4 YEARs / cLAssROOm / ABBOTsfORDsEcTOR: AviATiON

skiLL AREA:













BAchELOR Of GENERAL sTUDiEs — AviATiON ThEmE Permits aviation participants the opportunity to receive a Bachelor of General Studies with an aviation theme while completing their commercial pilot license and one of the advanced options (e.g.,heavyjetorprofessionalflightinstructorcertification).


Tel: 604 851 6333 Email: [email protected] Web:www.ufv.ca/calendar/2011_12/

ProgramsF-L/GEN_BGS.htm

120 cREDiTs / 4 YEARs / cLAssROOm / ABBOTsfORD sEcTOR: AviATiON

skiLL AREAs:









http://www.ufv.ca/calendar/2011 _12/ProgramsA-B/AV_DEG.htm


http://www.ufv.ca/calendar/2011_12/ProgramsF-L/GEN_BGS.htm

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BAchELOR Of GENERAL sTUDiEs — pOLicE ThEmE OffersparticipantsseekingtobecomepoliceofficerstheopportunitytoreceiveaBachelorofGeneral Studies with a police theme. Students can choose to focus on either criminal investigationsorleadership,andhavesomeflexibilitytotakecoursesfromotherinstitutions.


Tel: 604 557 4068 Email: [email protected]:www.ufv.ca/calendar/2011_12/

ProgramsF-L/GEN_BGS.htm

120 cREDiTs / 4 YEARs / cLAssROOm / ABBOTsfORDsEcTOR: sEcURiTY

skiLL AREAs:







BUsiNEss LEADERship AND mANAGEmENT cERTificATE Offersaprofessionaldevelopmentopportunityforthoseseekingtomaximizetheirleadershippotential and advance their career. Covers topics such as leadership, coaching and management skills.ParticipantswillobtainacertificateinBusinessLeadershipandManagementuponsuccessful completion.


Tel: 604 443 8453 Web:bit.ly/vcc-business

leadershipandmgmt$3,013 miN / 13 cOURsEs / cLAssROOm / vANcOUvERsEcTOR: ALL

skiLL AREAs:






AppLiED BUsiNEss TEchNOLOGY cERTificATE Educatesindividualsabouttheskillsneededtobecompetitiveintoday’sjobmarket.PromotesimportanceofcomputersoftwareapplicationsaswellasworkingknowledgeofbusinessEnglishandcommunications,businesscalculations,officeprocedures,clientrelationsandstrongtypingskills.


Tel:2507406149Email: [email protected]:www.viu.ca/abt/

TenMonthProgram.aspWeb:www.viu.ca/abtonline/

$3,859 / 10 - 20 mONThs / cLAssROOm / NANAimO$3,859 / 10 - 20 mONThs / ONLiNEsEcTOR: ALL


http://www.ufv.ca/calendar/2011_12/ProgramsF-L/GEN_BGS.htm

http://bit.ly/vcc-business leadershipandmgmt


http://www.viu.ca/abt/TenMonthProgram.asp

http://www.viu.ca/abtonline/

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mANAGEmENT skiLLs fOR sUpERvisORs Provides supervisors with an opportunity to develop their management skills in three modules: MGMT145(InterpersonalSkills),MGMT146(TeamBuildingSkills),andMGMT147(AdministrativeSkills).Utilizesvideos,self-assessments,roleplays,casestudies,lecturesandexercises.Themodularized structure permits participants to integrate their learning in the workplace and return to class for reflection, reinforcement and additional material.


Tel:2507406160Email: [email protected]:bit.ly/viu-mgmtskills

forsupervisors$2,067 / 12 DAYs / cLAssROOm / NANAimOsEcTOR: ALL

skiLL AREAs:

1.1.1 mANAGiNG TimE











2.2.3ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR AppRENTicEship pROGRAms





http://bit.ly/viu-mgmtskillsforsupervisors

4

Section 4

DiREcTORY Of TRAiNiNG pROviDERs

StePContact training providers

168

TRAiNiNG DiREcTORY


Accessingtraining,whetherforyourselforanemployee,isabigdecision.AfterreviewingthebriefdescriptionsinSection3,youmayhavequestionsorconcerns.youmayalsohavefoundrelevanttrainingthat’snotcurrentlyoffered in your region.

Section 4 provides a training provider directory with contact information for every training provider included inthisGuide,sortedalphabetically.Ataglance,youcanfindspecifictrainingprovidersthatinterestyouanddiscover which training providers are nearest to your location.

WAyS TO CONNECT WITH TRAINING PROVIDERS:

onLine: Visitthewebsitelistedbesideeachcourse,orthemainwebsiteofthetrainingprovidertosearchand/or register for courses.

eMAiL: Sendanemailtothecontactprovidedtofindoutmoreinformationaboutthecourse(s)and/ortraining provider.

PHone: Callthenumberlistedbesideeachcourseorthegeneralcontactnumberinthisdirectoryoftrainingproviders.

in PeRSon: Visit the training institution to pick up more information, meet with academic advisors or instructors, and/or register. Check online or call to confirm address and office hours prior to your visit.

Ifyouhaven’tfoundexactlywhatyou’relookingfor,considercontactingthetrainingprovidersinthisdirectorytoinquireifthereisothersupervisorytrainingavailable.Manytrainingprovidersareveryaccommodating–willingandabletocustomizesector-specifictrainingandofferitrightinyourworkplaceoratconvenienttimesandlocations throughout the region. Discussing your needs directly with training providers can open up all sorts of possibilities.

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SeCtion 4: DIRECTORy OF TRAINING PROVIDERS

TRAINING PROVIDER LOCATION PHONE WEBSITE


Burnaby 604 430 8035 www.apeg.bc.ca

Bc conStRuction SAfety ALLiAnce New Westminster

1 877 860 3675 www.bccsa.ca

Bc inStitute of tecHnoLogy Burnaby 604 434 1610 www.bcit.ca

Bc tRucking ASSociAtion Langley 604 888 5319 www.bctrucking.com

cAMoSun coLLege victoria 250 370 3550 www.camosun.ca

cAnADiAn Auto WoRkeRS' union Toronto, ON 1 800 665 3553 www.caw.ca

cAnADiAn conStRuction ASSociAtion Ottawa, ON 613 236 9455 www.goldsealcertification.com

cAnADiAn MAnAgeMent centRe Toronto, ON 1 877 262 2519 www.cmctraining.org

cAnADiAn ReD cRoSS canada 1 877 356 3226 www.redcross.ca

cAnADiAn tRucking HR counciL Ottawa, ON 613 244 4800 www.cthrc.com

cAPiLAno univeRSity North vancouver 604 984 4959 www.capilanou.ca

cHAMBeR LeARning netWoRk victoria 1 877 622 7442 www.chamberlearningnetwork.com


Langley 604 888 7220 www.clac.ca

coLLege of neW cALeDoniA prince George 250 561 5848 www.cnc.bc.ca

conStRuction LABouR ReLAtionS ASSociAtion of Bc

New Westminster

604 524 4911 www.clra-bc.com

conStRuction SectoR counciL Ottawa, ON 613 569 5552 www.elearning.csc-ca.org

DLM SAfety Burnaby 604 433 0002 www.dlmsafety.com

DougLAS coLLege New Westminster

604 527 5400 www.douglas.bc.ca

eDucAtionAL PRogRAM innovAtionS centRe

mississauga, ON 1 888 374 2338 www.epic-edu.com

gLoBAL HAzMAt inc. Langley 1 877 744 4999 www.globalhazmat.com


Burnaby 604 298 7795 www.icba.ca

JuStice inStitute of Bc New Westminster

604 528 5608 www.jibc.ca

kWAntLen PoLytecHnic univeRSity surrey 604 599 2000 www.kwantlen.ca

LAngARA coLLege vancouver 604 323 5927 www.langara.bc.ca

MetRo SAfety tRAining New Westminster

604 521 4227 www.metrosafety.ca

http://www.apeg.bc.ca

http://www.bccsa.ca

http://www.bcit.ca

http://www.bctrucking.com

http://www.camosun.ca

http://www.caw.ca

http://www.goldsealcertification.com

http://www.cthrc.com

http://www.capilanou.ca

http://www.clac.ca

http://www.cnc.bc.ca

http://www.clra-bc.com

http://www.elearning.csc-ca.org

http://www.dlmsafety.com

http://www.douglas.bc.ca

http://www.globalhazmat.com

http://www.icba.ca

http://www.jibc.ca

http://www.kwantlen.ca

http://www.langara.bc.ca

http://www.metrosafety.ca

http://www.cmctraining.org

http://www.redcross.ca

http://www.chamberlearningnetwork.com

http://www.epic-edu.com

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TRAiNiNG DiREcTORY


TRAINING PROVIDER LOCATION PHONE WEBSITE


victoria 1 800 663 7867 www.th.gov.bc.ca

nicoLA vALLey inStitute of tecHnoLogy Burnaby 604 602 9555 www.nvit.ca

noRtH iSLAnD coLLege port Alberni 250 724 8711 www.ed2go.com/nic

noRtHeRn LigHtS coLLege Dawson creek 250 782 5251 www.nlc.bc.ca

noRtHWeSt coMMunity coLLege Terrace 1 877 277 2288 http://ceit.nwcc.bc.ca

office of tHe infoRMAtion AnD PRivAcy coMMiSSioneR

victoria 250 387 5629 www.oipc.bc.ca

okAnAgAn coLLege kelowna 1 877 755 2266 www.okanagan.bc.ca

RoyAL RoADS univeRSity victoria 250 391 2600 www.royalroads.ca/continuing-studies

SAfety AutHoRity New Westminster

1 866 566 7233 www.safetyauthority.ca

SeLkiRk coLLege castlegar 250 365 1282 www.selkirk.ca/ce

SiMon fRASeR univeRSity vancouver 778 782 5095 www.sfu.ca/cstudies


kelowna 250 491 7330 www.sica.bc.ca

SPRott-SHAW coMMunity coLLege port coquitlam 604 310 4473 www.sprottshaw.com

St. JoHn AMBuLAnce vancouver 604 321 2652 www.sja.ca/BCyukon

tHoMPSon RiveRS univeRSity kamloops 250 371 5878 www.tru.ca

univeRSity of Bc vancouver 604 822 2772604 722 1420

www.spph.ubc.ca;www.tech.ubc.ca


vancouver 604 822 8400 www.sauder.ubc.ca/exec_ed

univeRSity of noRtHeRn Bc prince George 250 960 5980 www.unbc.ca/continuingstudies

univeRSity of tHe fRASeR vALLey Abbotsford 604 557 4083 www.ufv.ca

univeRSity of victoRiA victoria 250 472 4747 www.uvcs.uvic.ca

vAncouveR coMMunity coLLege vancouver 604 443 8453 www.vcc.ca

vAncouveR iSLAnD univeRSity Nanaimo 604 485 8032 www.pr.viu.ca


vancouver 604 294 3766 www.vrca.bc.ca

WoRkSAfeBc vancouver 604 276 3090 www.worksafebc.com

http://www.gov.bc.ca/tran/

http://www.nvit.ca

http://www.ed2go.com/nic

http://www.nlc.bc.ca

http://ceit.nwcc.bc.ca

http://www.oipc.bc.ca

http://www.okanagan.bc.ca


http://www.safetyauthority.ca

http://www.selkirk.ca/ce

http://www.sfu.ca/cstudies

http://www.sica.bc.ca

http://www.sprottshaw.com

http://www.sja.ca/BCYukon

http://www.tru.ca

http://www.spph.ubc.ca

http://www.sauder.ubc.ca/exec_ed

http://www.unbc.ca/continuingstudies

http://www.ufv.ca

http://www.uvcs.uvic.ca

http://www.vcc.ca

http://www.pr.viu.ca

http://www.vrca.bc.ca

http://www.tech.ubc.ca

http://www.worksafebc.com

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eD2go

ThisGuideincludesanumberofonlinelearningcoursesbyEd2Go,anonlinecontinuingeducationproviderthatpartners with a network of training institutions across BC.

Findthetrainingproviderandwebsitelinkingtoonlinecoursesinyourareaorregionlistedbelow:

TRAINING PROVIDER LOCATION WEBSITE

coLLege of neW cALeDoniA Quesnel www.ed2go.com/cncquesnel/

coLLege of neW cALeDoniA Burns Lake www.ed2go.com/cnclakes/

coLLege of neW cALeDoniA fort st. james www.ed2go.com/cncfsj/

coLLege of neW cALeDoniA mackenzie www.ed2go.com/cncmack/

coLLege of neW cALeDoniA vanderhoof www.ed2go.com/cncvhf/

coLLege of neW cALeDoniA prince George www.ed2go.com/cncpg/

coLLege of tHe RockieS creston www.ed2go.com/rockies/

DiScoveRy coMMunity coLLege campbell River www.ed2go.com/discovery/

MALASPinA univeRSity-coLLege Duncan www.ed2go.com/ccmala/

nicoLA vALLey inStitute of tecHnoLogy merritt www.ed2go.com/nvit/

noRtH iSLAnD coLLege port Alberni www.ed2go.com/nic/

noRtH iSLAnD DiStAnce eDucAtion courtenay www.ed2go.com/nides/

noRtHeRn LigHtS coLLege chetwynd www.ed2go.com/nlcchetwynd/

noRtHeRn LigHtS coLLege fort Nelson www.ed2go.com/nlcftnelson/

noRtHeRn LigHtS coLLege Atlin www.ed2go.com/nlcatlin/

noRtHeRn LigHtS coLLege Dease Lake www.ed2go.com/nlcdeaselake/

noRtHeRn LigHtS coLLege fort st. john www.ed2go.com/nlcfortstjohn/

noRtHeRn LigHtS coLLege Tumbler Ridge www.ed2go.com/nlctr/

noRtHeRn LigHtS coLLege Dawson creek www.ed2go.com/nlcdawson/

noRtHWeSt coMMunity coLLege Terrace www.ed2go.com/nwcc/

okAnAgAn coLLege Revelstoke www.ed2go.com/ocrev/

SeLkiRk coLLege Grand forks www.ed2go.com/selkirk/

tHoMPSon cAReeR coLLege kamloops www.ed2go.com/thompson/

vAncouveR iSLAnD univeRSity powell River www.ed2go.com/viu/

http://www.ed2go.com/cncquesnel

http://www.ed2go.com/cnclakes/

http://www.ed2go.com/cncfsj

http://www.ed2go.com/cncmack

http://www.ed2go.com/cncvhf

http://www.ed2go.com/cncpg/

http://www.ed2go.com/rockies

http://www.ed2go.com/discovery/

http://www.ed2go.com/ccmala

http://www.ed2go.com/nvit/

http://www.ed2go.com/nic/

http://www.ed2go.com/nides/

http://www.ed2go.com/nlcchetwynd/

http://www.ed2go.com/nlcftnelson/

http://www.ed2go.com/nlcatlin

http://www.ed2go.com/nlcdeaselake/

http://www.ed2go.com/nlcfortstjohn/

http://www.ed2go.com/nlctr/

http://www.ed2go.com/nlcdawson/

http://www.ed2go.com/nwcc/

http://www.ed2go.com/ocrev/

http://www.ed2go.com/selkirk/

http://www.ed2go.com/thompson/

http://www.ed2go.com/viu/

In addition to courses and programs, there are many ways to learn and grow. Much supervisory training and development in the Gateway sectors is conducted on the job,throughinformaldemonstrations,rolemodeling,anddiscussions,andmoreformal in-house orientation and training.

For additional tools and resources to support these other supervisory training and development activities, please visit www.hrwire.ca.

Access hundreds of free hR resources,

including regulation, wage and training

information.

TheAsiaPacificGatewaySkillsTablewishestoacknowledge the funding support from the Sector Council Program, Human Resources and Skills Development Canada and the Asia-Pacific Gateway andCorridorInitiativeledbyTransportCanada.

www.apgst.ca

http://www.hrwire.ca

http://www.apgst.ca