supplier performance infrastructure owner’s forum
TRANSCRIPT
Corporate Procurement & Supply ServicesJuly 9, 2020
Infrastructure Owner’s Forum
Supplier Performance Management (SPM) Program Update
● Welcome & Introduction
● Program Overview
○ Objectives
● Program Specifics
○ Categories and Definitions
○ Supplier Performance
○ Supplier Appeal & Selection
○ Program Transition
● Open forum
● Questions
Agenda
● Welcome & Introduction
● Program Overview
○ Objectives
● Program Specifics
○ Categories and Definitions
○ Supplier Performance
○ Supplier Appeal & Selection
○ Program Transition
● Open forum
● Questions
Agenda - the real one
Program Overview
● Objectives
● Supplier Performance
Supplier Performance Management (SPM) Program
What it is: A standardized approach to formally measure supplier performance on City contracts.
Why it is important: To ensure appropriate level of governance, structure, collaboration and communication are established with suppliers to reduce costs, alleviate risks, and drive continuous improvement.
Supplier Performance Management Framework
Supplier Performance Management Tool
SAP Ariba, SPM Module
Supplier Performance Management Program
Strategy
The purpose of the SPM Program is to monitor, evaluate and improve supplier performance and delivery to achieve better outcomes for the City and its citizens KEY DRIVERS AND GUIDING PRINCIPLES
Governance
ACCOUNTABILITY ● The CPSS Supplier Management Office (SMO) has managerial oversight and compliance
of the program and will be responsible to provide guidance
APPLICATION & THRESHOLDS● The Supplier Performance Program
takes effect in September, 2020 ● Performance is to be evaluated at
pre-set interim periods, significant project milestones, at the end of the contract or as the needs arises
● For all contracts, standing arrangements and call-ups where the estimated value is at/above $100,000 CAD* and deemed as high risk
*Performance evaluations may also be completed on projects where the contract amount is below $100,000 CAD and the risk is identified as low.
Program Overview
● Objectives
● Supplier Performance
Survey - Key Performance Indicators
Scorecards & Surveys
For each KPI there is a list of questionsEach question is scored and contributes to a total for the associated KPI by averaging each question scale score
Always meet -100%Usually meet - 80%Occasionally meet - 60% Never meet - 30%
Type of Contract / KPIs
Construction Services
Goods & Services
Information Technology (IT)
Infrastructure Professional
Services
Standing Arrangements,
Call-Ups (Construction)
Standing Arrangements, Call-Ups (Non Construction)
Quality 20% 25% 25% 25% 20% 25%
Delivery 20% 25% 25% 25% 20% 25%
Financial 20% 25% 25% 25% 20% 25%
Relationship Management
20% 25% 25% 25% 20% 25%
Health, Safety and Environment
20% 20%
Survey - Construction / Professional Services
Two specific questionnaires will be used for the Infrastructure Services projects
● Supplier Performance Management - Construction Services
Link
● Supplier Performance Management - Infrastructure Professional Services
Link
Supplier Performance Mgmt Program - 360o Survey
A 360o Survey is being developed to engage key stakeholders and provide the City insight into:
● How suppliers perceive working with the City● The different aspects of contract / project management● The accuracy, quality and timeliness of the information provided by the
contract / project manager● The level and type of communication and feedback received from the
City● The effectiveness of the Supplier Performance Management process and
area of improvement
This aspects of the program will be managed by the Supplier Management Office and discussed with the appropriate business areas and stakeholders
Questions?
Jesse James Banford, P.Eng., GSC, NCSOA| BRANCH MANAGER |INFRASTRUCTURE DELIVERYINTEGRATED INFRASTRUCTURE [email protected]
Chelle BuschDIRECTOR, CORPORATE CONTRACT MANAGEMENTFINANCIAL AND CORPORATE SERVICES | CORPORATE PROCUREMENT AND SUPPLY [email protected]