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Download Supporting Managers and (other) Decision Makers. MIS 300, Chapter 62 Basic Concepts Decision Making   Conclusion Drawing   Supporting Managers  

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  • Slide 1
  • Supporting Managers and (other) Decision Makers
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  • MIS 300, Chapter 62 Basic Concepts Decision Making Conclusion Drawing Supporting Managers Specialized Management Support Systems
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  • MIS 300, Chapter 63 Principles and Learning Objectives Good decision-making and problem-solving skills are the key to developing effective information and decision support systems. Define the stages of decision making. Discuss the importance of implementation and monitoring in problem solving.
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  • MIS 300, Chapter 64 Principles and Learning Objectives (continued) The management information system (MIS) must provide the right information to the right person in the right fashion at the right time. Explain the uses of MISs and describe their inputs and outputs. Discuss information systems in the functional areas of business organizations.
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  • MIS 300, Chapter 65 Principles and Learning Objectives (continued) Decision support systems (DSSs) are used when the problems are unstructured. List and discuss important characteristics of DSSs that give them the potential to be effective management support tools. Identify and describe the basic components of a DSS.
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  • MIS 300, Chapter 66 Principles and Learning Objectives (continued) Specialized support systems, such as group support systems (GSSs) and executive support systems (ESSs), use the overall approach of a DSS in situations such as group and executive decision making. State the goals of a GSS and identify the characteristics that distinguish it from a DSS. Identify the fundamental uses of an ESS and list the characteristics of such a system.
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  • MIS 300, Chapter 67 Decision Making and Problem Solving: Decision Making as a Component of Problem Solving Decision-making phase: first part of problem- solving process Intelligence stage: potential problems or opportunities are identified and defined SEE Design stage: alternative solutions to the problem are developed THINK Choice stage: a course of action is selected SAY
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  • MIS 300, Chapter 68 Decision Making as a Component of Problem Solving (continued) Figure 6.1: How Decision Making Relates to Problem Solving SEE THINK SAY DO LEARN
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  • MIS 300, Chapter 69 Decision Making as a Component of Problem Solving (continued) Problem solving: a process that goes beyond decision making to include the implementation stage Implementation stage: a solution is put into effect Monitoring stage: decision makers evaluate the implementation
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  • MIS 300, Chapter 610 Programmed Versus Nonprogrammed Decisions Programmed decisions Decisions made using a rule, procedure, or quantitative method Easy to computerize using traditional information systems
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  • MIS 300, Chapter 611 Programmed Versus Nonprogrammed Decisions (continued) Nonprogrammed decisions Decision that deals with unusual or exceptional situations Not easily quantifiable
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  • MIS 300, Chapter 612 Optimization, Satisficing, and Heuristic Approaches Optimization model: a process that finds the best solution, usually the one that will best help the organization meet its goals Satisficing model: a process that finds a goodbut not necessarily the bestproblem solution Heuristics: commonly accepted guidelines or procedures that usually find a good solution DECISION MAKING EXERCISE
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  • MIS 300, Chapter 613 An Overview of Management Information Systems: Management Information Systems in Perspective A management information system (MIS) provides managers with information that supports effective decision making and provides feedback on daily operations The use of MISs spans all levels of management
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  • MIS 300, Chapter 614 Management Information Systems in Perspective (continued) Figure 6.3: Sources of Managerial Information
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  • MIS 300, Chapter 615 Inputs to a Management Information System Internal data sources TPSs and ERP systems and related databases; data warehouses and data marts; specific functional areas throughout the firm External data sources Customers, suppliers, competitors, and stockholders, whose data is not already captured by the TPS; the Internet; extranets
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  • MIS 300, Chapter 616 Outputs of a Management Information System Scheduled report: produced periodically, or on a schedule Key-indicator report: summary of the previous days critical activities Demand report: developed to give certain information at someones request Exception report: automatically produced when a situation is unusual or requires management action Drill-down report: provides increasingly detailed data about a situation
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  • MIS 300, Chapter 617 Functional Aspects of the MIS Most organizations are structured along functional lines or areas The MIS can be divided along functional lines to produce reports tailored to individual functions This tends to lead to fragmentation, the sort of effect that ERP is designed to counter!
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  • MIS 300, Chapter 618 Functional Aspects of the MIS (contd) Figure 6.5 The MIS is an integrated collection of functional information systems, each supporting particular functional areas.
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  • MIS 300, Chapter 619 1. Financial MIS Financial MIS: provides financial information to all financial managers within an organization Profit/loss and cost systems Auditing Uses and management of funds
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  • MIS 300, Chapter 620 Financial MIS (contd) Figure 6.6: Overview of a Financial MIS
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  • MIS 300, Chapter 621 2. Manufacturing MIS The manufacturing MIS subsystems and outputs monitor and control the flow of materials, products, and services through the organization Design and engineering Production scheduling Inventory control
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  • MIS 300, Chapter 622 Manufacturing MIS (contd) MRP and MRPII Just in time Process control Quality control
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  • MIS 300, Chapter 623 Manufacturing MIS (contd) Figure 6.7: Overview of a Manufacturing MIS
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  • MIS 300, Chapter 624 3. Marketing MIS Marketing MIS: supports managerial activities in product development, distribution, pricing decisions, promotional effectiveness, and sales forecasting Marketing research Product development Promotion and advertising Product pricing
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  • MIS 300, Chapter 625 Marketing MIS (continued) Figure 6.8: Overview of a Marketing MIS
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  • MIS 300, Chapter 626 4. Human Resource MIS Human resource MIS: concerned with activities related to employees and potential employees of an organization Needs and planning assessments Recruiting Training and skills development
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  • MIS 300, Chapter 627 Human Resource MIS (contd) Scheduling and assignment Employee benefits Outplacement
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  • MIS 300, Chapter 628 Human Resource MIS (continued) Figure 6.9: Overview of a Human Resource MIS
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  • MIS 300, Chapter 629 5. Other MIS Accounting MIS: provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications Geographic information system (GIS): capable of assembling, storing, manipulating, and displaying geographic information
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  • MIS 300, Chapter 630 An Overview of Decision Support Systems A DSS is an organized collection of people, procedures, software, databases, and devices used to support problem-specific decision making and problem solving The focus of a DSS is on decision-making effectiveness when faced with unstructured or semistructured business problems
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  • MIS 300, Chapter 631 Capabilities of a Decision Support System Support all problem-solving phases Support different decision frequencies Support different problem structures Support various decision-making levels
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  • MIS 300, Chapter 632 Capabilities of a Decision Support System (continued) Figure 6.10: Decision-Making Level What else goes along with level? Why?
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  • MIS 300, Chapter 633 A Comparison of DSS and MIS Table 6.3: Comparison of DSSs and MISs
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  • MIS 300, Chapter 634 A Comparison of DSS and MIS (continued) Table 6.3: Comparison of DSSs and MISs (continued)
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  • MIS 300, Chapter 635 Components of a DSS Model base: provides decision makers access to a variety of models and assists them in decision making Database External database access Access to the Internet and corporate intranet, networks, and other computer systems Dialogue manager: allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases
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  • MIS 300, Chapter 636 Components of a DSS (continued) Figure 6.11: Conceptual Model of a DSS
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  • MIS 300, Chapter 637 Group Support Systems Group support system (GSS) Consists of most elements in a DSS, plus software to provide effective support in group decision making Also called group decision support system or computerized collaborative work system


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