supporting whole of government initiatives · intervention, school and community partnerships, the...

Department of Premier and Cabinet - Annual Report 2008-09 88

Supporting whole of Government initiatives

DPAC proactively develops and implements a range of initiatives and plans to support whole of

Government priorities The following pages detail the Departmentrsquos activities to support

Tasmania Together

Disability Action Plan

Carbon Emission Reduction Plan


Contribution to Tasmania Together benchmarks

As of June 2009 the Department of Premier and Cabinet had the Lead Agency responsibility for those Tasmania Together benchmarks listed below and is an

active contributor to a range of other benchmarks

The Departmentrsquos activity to further advance Tasmania towards achieving these benchmarks is detailed below A complete list of the benchmarks which this

Department has lead agency responsibility follows

SUPPORTING

BENCHMARK

INITIATIVE WHAT HAS BEEN ACHIEVED THIS YEAR

111

The cost of food

electricity

housing

transport and

health as a

percentage of

income for low-

income earners

112

Proportion of

households

where primary

source of income

is government

pensions or

Family Assistance

Program

Advice to State and

Australian Government

At School On Time

Ready for Work

Social Inclusion

Activities

In 2007-08 $350000 was granted under the Family Assistance Program to community organisations

to provide emergency relief and preventative support programs to Tasmanians in need along with

practical social policy research into areas associated with emergency relief

Ongoing analysis of data and other information relating to income security and the cost of living was

undertaken to ensure that the cost of government services was affordable

Tasmania participates in the Council of Australian Governments and the Council of the Australian

Federation which are developing and implementing policy strategies to address the cost of living for

Australians Tasmania also provided a response to the Australian Governmentrsquos Green and White

Papers on Homelessness

The Tasmanian Government Concessions Guide which outlines the range of State concessions available

to Tasmanianrsquos was issued The Guide assists those on low incomes in identifying and accessing

concessions for which they are eligible

The Tasmanian Government Concessions Project commenced The aim of this project is to enable

customers to more easily access information about concessions to which they may be entitled A

new website at wwwconcessionstasgovau has been implemented and the project will continue in

2009-10 to further enhance accessibility of concessions information

During 2007-08 the Government submitted responses to the Senate Inquiry into Affordable Housing

and the National Youth Commissionrsquos Inquiry into Youth Homelessness


DPAC

allowances

113

Proportion of

persons living in

households that

could not obtain

$2000 within a

week for

something

important

At School On Time Ready for Work is a whole-of-government whole-of-community response to the

issue of non-attendance at school A range of initiatives have been funded including phone

intervention school and community partnerships the co-pilots mentoring scheme an awareness

raising campaign support to the Home and School support Service operated by the Salvation Army

and a breakfast program trial with Australian Red Cross These programs focus on schools in areas

with a high proportion of families on low incomes

The Social Inclusion Unit progressed work on a Tasmanian Homelessness Plan adult and community

literacy and numeracy and the development of a whole-of-government and whole-of-community

social inclusion strategy for the State The strategy will provide opportunities for the most

disadvantaged Tasmanians to participate in the social economic and civic life of their community The

Social Inclusion Commissioner for Tasmania was appointed in December 2008 The Commissioner

will provide a strong voice for socially excluded and disadvantaged

Contribution towards benchmark

The achievement of progress under this Goal has been affected by factors outside the control of the

Department including the price of fuel drought and the downturn in international economies They are

issues that are being considered at a national level and by all states and territories

The Tasmanian Social Inclusion Strategy will help to generate solutions to benefit Tasmanians who often face

multiple challenges including poverty geographic isolation inter-generational disadvantage poor education

disability physical and mental health issues and other barriers The Strategy will therefore impact across a

number of Tasmania Together goals including Goal 1 (standard of living) Goal 3 (education) Goal 4 (health)

Goal 5 (supportive communities) Goal 6 (arts and cultural participation) Goal 8 (civic participation) and Goal

9 (work opportunities)

531

Per capita

voluntary

participation in

community and

service activities

in a 12-month

Guidelines for State

agency management of

volunteer activity

Activities

Whole-of-Government Guidelines for State Agency Management of Volunteer Activity was released


The contribution of volunteers is crucial to the development and strengthening of our communities The

Whole-of-Government Guidelines for State Agency Management of Volunteer Activity have been developed as part

of the partnership agreement between the Tasmanian Government and Volunteering Tasmania and are

intended to improve the management of volunteer activity in the public sector


period The Guidelines reflect the principles of the National Standards for Involving Volunteers in Not-for-Profit

Organisations published by Volunteering Australia and are intended to assist Tasmanian Government agencies

that operate volunteer programs to manage their relationship with volunteers and to deliver volunteer

services

553

Participation of

young people in

community

groups

National Youth Week

Children and Young

People in Tasmania

(CAYPIT)

Activities

Over $66000 was allocated from the National Youth Week (NYW) grants program to 55

organisations to host 68 events This year Beyond Blue the National Depression Initiative provided over

$15000 to the Tasmanian Government to contribute to events activities and promotion throughout

the week

During NYW 09 organisations contributed to the success of NYW events and activities including 65

organisations that registered as official participants From the 89 events that were organised and

registered over 270 activities were made available to young people

Over 600 young people were involved in planning and developing 2009 NYW events including

dance parties arts and crafts festivals sporting activities survey ceremonies community projects

competitions workshops events and activities There was a good overall attendance at NYW events

and activities with nearly 12000 young people attending events across the State as well as over

2000 community members


NYW is a call to action for young people to get involved and more importantly have fun regardless of

resources skills or abilities NYW gives young people

(12-25 years) an opportunity to express their ideas and views raise issues of concern to them act on issues

that affect their lives showcase their talents express their individuality and diversity and celebrate their

contribution to the community

Activities

The development of an online resource about children and young people in Tasmania (CAYPIT)

resulted from the review of the Young People in Tasmania (YPIT) Report The previous YPIT hard-copy

report provided a statistical and demographic profile of young people in Tasmania The CAYPIT

online resource improves the format and content by providing up-to-date links to relevant statistical

and qualitative data and reports in an easily accessible format It has been designed to inform a cross


Tasmanian Youth Forum

section of audiences including youth policy makers program planners and service providers at a

State regional and local level The CAYPIT online resource covers a broad range of topics including

education health and wellbeing and population demographics The resource has been expanded to

include a profile of Information Communications Technology (ICT) and additional youth related

topics will be developed on emerging issues such as body image and youth homelessness This

resource will continue to benefit from feedback provided from organisations in the community and

children and youth sectors


CAYPIT is designed to facilitate statistics qualitative research and other information to a cross section of

audiences including young people policy makers program planners and service providers at a State regional

and local level The resource can be used in the development of effective participation initiatives and assist

young people to participate in an informed capacity

Activities

A pilot of the Tasmanian Youth Forum (TYF) was launched in September 2007 to build on and

extend the positive work of the former Tasmanian Youth Consultative Committee

The Forum pilot has broadened membership to include representation from local government youth

committees and non-government organisations

TYF identified four key priority areas for its work in 2008 education health community and rights

and produced a pilot evaluation report to inform the further development of the Forum

TYF held a youth accommodation and homelessness forum in Launceston in December 2008 which

produced a communiqueacute on TYFrsquos position TYF also participated in a consultation coordinated

through the Social inclusion Unit and Office of Children and Youth Affairs on the development of the

Social Inclusion Strategy for Tasmania The Forum participated in a national link up with over 1000

young people for the inaugural Australian Youth Forum (AYF) youTHINK Forum with the Australian

Government Youth Minister the Hon Kate Ellis to inform policy directions at a national level


Tasmanian Youth Forum is as a forum for young people to advise government on issues that are of concern

to them It provides government agencies with access to a representative group of young people in Tasmania

for the purposes of obtaining input to government projects and consultations and provides a mechanism to

harness young peoplersquos enthusiasm and ideas relating to policy development and improved service delivery


for young people TYF promotes social inclusion for young people by aligning projects with the

recommendations of the Governmentrsquos Stronger Communities Taskforce and Social Inclusion Strategy

Youth Network of

Tasmania DEMIN Youth

Conference

Activities

The Youth Network of Tasmania (YNOT) the peak body for the non-government youth sector

convened the Develop Empower Network Inspire Motivate (DENIM) youth conference The

conference is for all young people aged from 12-24 who are or want to be involved in their

community It is a chance for young people to get together and initiate projects learn skills hear from

dynamic presenters and engage in workshops

From the three regions the 85 delegates that attended the conference represented 26 local

government areas Twenty workshops were offered with a third of these workshops being facilitated

or co-facilitated by young people The main issues that young people focussed on during the

conference included homelessness youth voice gay rights peer pressure language alcohol and drugs

Delegates included young people from King Island Flinders Island recently arrived refugees from

Bhutan other culturally and linguistically diverse groups and young Aboriginal Tasmanians In total 27

young people attended the conference due to additional donations and sponsorship from all tiers of

government Colony 47 St Vincent de Paul and Northern Youth Consultative Committee


The conference provides a way of reaching out to marginalised youth in Tasmania by providing them with the

opportunity to participate fully in the community

Tasmanian Multicultural

Youth project

Activities

Multicultural Tasmania in partnership with the Australian Government private business and

community organisations initiated the Tasmanian Multicultural Youth project to provide an

opportunity for young people to enhance their leadership skills through involvement with older

migrants in the management of the International Wall of Friendship community organisation


The Tasmanian Multicultural Youth project provides an opportunity for young people from diverse

backgrounds and religions to develop skills and confidence to integrate into the broader Tasmanian society

with the support of the older migrants


631

Number of

multicultural

events in

Tasmania

Promotion and support of

multicultural events in

Tasmania

Multicultural grants

programs

Activities

$38000 was provided to migrant communities and other organisations to support projects that

increase awareness and appreciation of the different cultures in Tasmania and the benefits they bring

to the community

The 2008 Multicultural Tasmania Calendar was produced


The publication of the Multicultural Tasmania Calendar and support of programs to raise awareness of the

different cultural events in Tasmania and assists in promoting the value of Tasmaniarsquos diverse community

721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders

Aboriginal and Torres

Strait Islander Fixed-term

Employment Register

Activities

In 2008-09 from the Aboriginal and Torres Strait Islander Fixed-term Employment Register nine

Aboriginal people secured positions in the State Government four on a permanent full-time basis

and five on contract or short-term employment A further three Aboriginal identified positions were

approved by the State Service Commissioner

DPAC has a dedicated Aboriginal Employment and Career Development program A strong focus is

the recruitment of young Aboriginal people and Torres Strait Islanders into the Tasmanian State

Sector through traineeships and cadetships Assistance is provided on an individual case management

basis and includes

career pathway planning and advice

understanding the State Service selection process

support in gaining essential prerequisites for positions

preparation and tailoring of resumes and written applications

interview practice

Mentoring issues resolution and career development opportunities are also provided for Aboriginal

people once they have secured employment within the Tasmanian Government


731

Hectares of land

owned or

managed by the

Aboriginal

community

Aboriginal land program Activities

The Tasmanian Aboriginal community currently has ownership or management rights of

approximately 55617 hectares of land All but 104 hectares of this land is freehold The 104

hectares relates to a 40-year lease for larapuna (Eddystone Point)


The 2005 benchmark is 77300 hectares 55617 hectares of land (as at 30 June 2009) represents 7195 per

cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities

The Tasmanian Aboriginal Centre is recognised as the appropriate agency for handling all repatriation

matters for Tasmania

Of the 37 collections of Tasmanian Aboriginal cultural property held in overseas collections three

had been repatriated by 30 June 2009


The 2005 benchmark is 25 per cent of 37 known overseas collections returned Three collections represent

811 per cent of that benchmark

811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues

Support for the Tasmania

Together Progress Board

Consultation for the

development of a social

inclusion strategy for

Tasmania

Activities

The Government continued to provide executive and secretariat support to the Tasmania Together

Progress Board

The Government has consulted widely with all spheres of government business and the community

on the development of a social inclusion strategy for Tasmania

During November and December 2008 public forums were held in Zeehan Burnie East Devonport

George Town Ravenswood St Helens Geeveston Gagebrook Clarendon Vale Risdon Vale West

Moonah Dunalley and Campbell Town during which members of the community were invited to

give feedback on the development of a social inclusion strategy for Tasmania


During January 2009 more forums were held in a number of Local Government areas including the

Central HighlandsSouthern Midlands Flinders Island and Cape Barren Island Forums have also been

held at menrsquos and womenrsquos minimum security at Risdon Prison Ashley Detention Centre and with

peak bodies and organisations representing the multicultural and Aboriginal communities as well as

the disability seniors youth and women cohort groups Public responses have also been encouraged

via the distribution of A Social Inclusion Strategy for Tasmania ndash A Consultation Paper and associated

brochure among local government and community organisations and through advertisements in the

media and on the DPAC website

The Stronger Communities Taskforce also conducted community consultations in the Derwent Valley

and Brighton Local Government areas in late 2008 regarding community capacity building and social

capital in those areas This will provide additional input to the development of the social inclusion

strategy


The Tasmania Together Progress Board is an independent statutory authority established to promote

Tasmania Together to the broader community Tasmania Together is the communityrsquos 20-year social

environmental and economic plan for the Statersquos development and was developed through extensive

community consultation providing opportunities for all Tasmaniarsquos to have a say in the future of their State

812

Proportion of

people

participating in a

decision making

process

Support to Community

Groups

Stronger Communities

Taskforce

Activities

Support continued to be provided for a range of consultative committees and peak community

bodies including the Positive Ageing Advisory Committee the Tasmanian Advisory Council on

Multicultural Affairs the Youth Network of Tasmania and the Tasmanian Youth Forum Tasmanian

Womenrsquos Council Premierrsquos Local Government Council and the Premierrsquos Disability Advisory

Council


The Departmentrsquos ongoing support to these groups gives a voice to community groups and provides a

mechanism for them to provide feedback to government

Activities

The Stronger Communities Taskforcersquos The State of Our Community Report 2007 Starting the

conversation was tabled in Parliament in March 2008 The Taskforces report profiles successful

community development programs operating in the community business and government sectors


The Taskforcersquos recommendations have been taken into account and its input sought and

incorporated into the development of a social inclusion strategy for Tasmania


The Stronger Communities Taskforce provides advice to the Premier on strategies to strengthen Tasmanian

communities and increase community connection and social inclusion

813

Proportion

participating in

Local

Government

elections

Activities

The Tasmanian Electoral Commission conducts local government elections in Tasmania on behalf of

councils Tasmanian local government elections are conducted by a non-compulsory postal ballot

The Government works with the Tasmanian Electoral Commission in raising pre-election awareness

through major media campaigns


Since the introduction of universal postal voting in 1998 the level of participation in local government

elections has remained fairly steady at between 55 and 60 per cent

In 2008 the Premier announced his intention to implement compulsory voting in local government elections

Where full compulsory voting is utilised in other jurisdictions the participation rate is approximately 85 per

cent The Government is currently progressing development of this policy with the intention of having this

reform in place for the 2011 local government elections Introduction of compulsory voting would ensure

that this goal is met

814

Involvement in

community

action to

improve or

protect local

services or

activities

YMCA Youth Parliament Activities

The YMCA Youth Taskforce delivered the 2008 YMCA Youth Parliament Program and facilitated the

development and debate of a range of bills for the 33 young people who participated in the event

Eight Youth Bills were passed in 2008 Youth Parliament and 135 Youth Motions were also passed

To ensure the continuing success of the YMCA Youth Parliament DPAC negotiated a partnership

agreement between YMCA Australia and the Tasmanian Youth Government Association (TYGA) to

deliver the 2008 Youth Parliament

Contribution

The YMCA Youth Parliament is part of a national youth development program that provides young

Tasmanians with a forum for expressing ideas concerns and expectations regarding the future of the State

This event has been held since 1988 and is the second longest running Youth Parliament in Australia


Children and Youth

Advisory Services Funding

Tasmanian Early Years

Foundation

Activities

The $100000 Children and Youth Advisory Services (CAYAS) Funding Program formerly the Youth

Advisory Services Funding Program (YAS) provides grants of up to $5000 for projects to provide

information and opportunities for children (six - 12 years) and young people (12 - 25 years) In 2008-

09 the funding program introduced expanded funding opportunities for

o projects for both children aged six to 12 years and young people aged 12 to 25

o projects that promote social inclusion for marginalised children and young people

22 projects were funded in a diverse range of areas such as sexual and reproductive health self harm

prevention promoting healthy body image responding to drug and alcohol issues and developing

websites Many projects focused on disadvantaged and isolated young people


The CAYAS program has a strong focus on projects that promote social inclusion and projects that actively

involve young people in addressing issues at a local level and build on existing strengths

Activities

The Foundationrsquos second annual grants program provided grants of under $10000 and grants over

$10000 to help communities improve the learning and developmental outcomes of Tasmanian

children Twenty-six projects were successful with a total funding of up to $313883

Initiatives funded included projects to supporting children to transition from child care to school

engage children in early literacy and numeracy kitchen gardens promoting healthy eating support for

geographically and isolated families and music therapy as a developmental tool to assist parents caring

for young children To assist in the supporting the community in grant writing the Foundation in

partnership with the Tasmanian Community Fund conducted three grant-writing workshops across

the State

The Foundation has been a strong advocate for the establishment of Child and Family Centres in

Tasmania by way of its learning and development program that focuses on professional development

needs for key staff across sectors including early childhood health education care and advocacy

The Foundation held a keynote speaker forum in July 2008 titled Early Childhood Education and Care

What can we learn from the international scene The Forum featured international early-childhood

education experts Professor Philip Gammage Professor Christine Pascal and Professor Tony Bertram


In October 2008 the Foundation held its inaugural Tasmanian Early Years Achievement Awards to

recognise the very important contributions of individuals in the community who assist young children

and their families

In November 2008 the Foundation sponsored a study tour to South Australia for government and

non-government early years professionals to visit child and family centres The aim of the study tour

was to gain a stronger understanding of the range of models operating as childrenrsquos centres in

Adelaide communities and to exchange ideas with policy planning and service delivery personnel

The group included staff from the Department of Education Department of Health and Human

Services Department of Premier and Cabinet the community sector and local government

In April 2009 the Foundation hosted a series of workshops across Tasmania by Dr Margy Whalley a

UK specialist in the development and management of child and family centres The aim of the

workshops was to support the professional development of staff in the implementation of the first

eight of the 30 child and family centres announced in March 2009

In May 2009 the Foundation in partnership with Mission Australia NiFTeY and Good Beginnings

held the Parenting in the Early Years Conference where early years experts discussed teen parenting

the importance of engaging fathers and strategies to deal with behavioural issues in children Up to

200 early years professionals from across Tasmania attended the conference

The Foundationrsquos Research Committee finalised its research project - Building the Evidence - an

Outcomes Based Framework and published a final report Outcomes in the Early Years the State of

Tasmaniarsquos Young Children illustrating its findings and recommendations


Each grant project aims to provide children with the best possible start in life as a foundation for a healthy

happy and positive future thereby strengthening communitiesrsquo capacity to improve local services and activities

The speakersrsquo forums promote the importance of the early years and provide opportunities for professional

development within the sector thereby increasing community action to improve local services and activities

The learning and development program promotes the importance of the early years and provides

opportunities for professional development within the sector thereby increasing community action to

improve local services and activities

The objective of the research project was to develop an outcome based framework of indicators that would

assist TEYF to prioritise projects and initiatives and contribute to policy development and planning for all tiers

of government


821

Percentage of

councils with

young advisory

committees

Local Government Youth

Services Survey

Activities

Since 1998 the Local Government Youth Services Survey has been distributed to councils to collect

information about the services programs facilities and issues that affect young people in each local

government area (LGA) In 2009 this biennial survey was redeveloped to gather information about

children aged zero to 12 The Survey will be distributed to councils early in the 2009-10 financial

year to gain information about children and young people for the 2007-08 and 2008-09 periods


The Local Government Youth Services Survey Report provides a valuable tool to assist policy and planning for

councils and for the State Government

Innovate Include

Develop Local

Government Funding

program

Activities

The Innovate Include Develop Local Government Funding program (formerly the Local

Government Seed Funding program) provides $76000 in grants to encourage local councils to

increase youth participation In 2008-09 the funding program introduced expanded funding

opportunities for

initiatives for children (six-12 years) and young people (12-25 years)

projects that link models of participation that encourage children and young people to

become involved in their local community

learning training research and development projects

funding for one or two year projects

The grant program also supports the implementation of youth initiatives required under State and

Local Government Partnerships Agreements

Nine councils were funded through the Innovate Include Develop Local Government Funding

Program for 2008-09


The Innovate Include Develop Local Government Funding program continued to assist councils to increase

youth participation and planning by funding the development of youth policies and youth participatory

structures The majority of councils have youth advisory mechanisms and youth policies to assist them with

youth participation and development At the end of the financial year 25 out of 29 councils (86 per cent) had

youth advisory mechanisms (and 25 out of 29 councils (86 per cent) had a youth policy or strategy


Local Government

Partnership Agreements

Activities

The Department continued to be involved in evaluating or re-negotiating issues to be included in

Partnership Agreements with Central Highlands Glamorgan Spring Bay George Town West Coast

Northern Midlands and Circular Head Councils The partnership agreements promote councils

reviewing and developing their youth policies and participatory mechanisms


The aim of the partnership agreements program is to find better ways of serving Tasmanian communities by

the two levels of government (State and local government) working together

Partnership agreements are part of the State Governments broader agenda of developing partnerships with

the community to find new opportunities for economic and social development


Forums Activities

More than 50 participants attended the ninth annual Local Government Youth Forum (the Forum) in

November 2008 coordinated by the Office of Children and Youth Affairs Twenty-one councils were

represented at the Forum as well as the Youth Network of Tasmania the Local Government

Association of Tasmania and the Tasmanian Youth Forum Participants included youth development

officers deputy mayors alderman councillors general managers and community services managers


The annual Local Government Youth Forum supports the exploration and development of youth

participation mechanisms at the local government level It provides an important opportunity for councils to

showcase their youth initiatives and to share effective approaches to youth participation among the local

government youth sector

831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities

The Premier announced in late 2007-08 a new program of regional forums The forums complement

the sitting of Parliament scheduled for the North and North-West

Contribution towards Benchmark

Community forums provide communities with the opportunity to have their say on issues direct to

government They help to establish better connections between government councils and the community


832

Ministerial and

agency review

through the

Parliamentary

process

Activities

This indicator is about Parliamentary processes information on the indicator is merely provided by the

Department of Premier and Cabinet on the basis of data supplied from Parliament The only activity managed

by the Department is the seeking of this information

The activity itself (ie scrutiny of Ministers and relevant agencies) is managed by the members of Parliament

The activity is measured by

the hours of sitting time per week of the House of Assembly that are set aside for non-government

business

the percentage of Questions without Notice in the House of Assembly that are asked by non-

government members

the hours of sitting time the House of Assembly devoted to the scrutiny of agency and GBE budgets by

estimates and GBE Scrutiny Committees

the hours of sitting time the Legislative Council was devoted to the scrutiny of agency and GBE budgets

by estimates and GBE Scrutiny Committees

841

Level of

satisfaction with

government

services provided

through Service

Tasmania

Customer survey report Activities

Gauging of customer satisfaction with Service Tasmania services through customer survey Five

customer surveys have been conducted since 1999 Results to date have been very high with overall

customer satisfaction consistently measuring above 93 per cent The most recent customer survey

was conducted in June 2008 with 96 per cent of respondents reporting that they were very satisfied

or quite satisfied with Service Tasmania The methodology has been enhanced (and the sample size

increased) since the first telephone survey in 1999 and the most recent survey included respondents

who completed face-to-face online and telephone-based surveys


Service Tasmania is a customer-focused approach to delivering government services over the counter online

and over the phone It aims to make it easier for Tasmanians especially in rural and regional areas to do their

everyday business with government


842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities

Provision of government

services through Service

Tasmania

Activities

Service Tasmania operates a network of 27 shops across Tasmania including many shops in rural and

regional areas The shops operate on the principle that any service available in Hobart and

Launceston is also available at any other Service Tasmania shop in the State

Almost 550 discrete services are offered through Service Tasmania shops These include State

Commonwealth and local government services Forty-three different bill types can be paid over the

phone or online

Service Tasmania operates the One Number for Government (1300 13 55 13) which provides

centralised access to all areas of government This service provides call resolution services on behalf

of a range of agencies and business units and a forms by phone service for customers to obtain

application and information forms Service Tasmania also offers a range of over-the-phone bill

payment services to customers that are available 24 hours a day seven days a week

Service Tasmania Online (wwwservicetasgovau) is a resource discovery site and a gateway to a

comprehensive range of services across the three tiers of government The Service Tasmania Online

site is available 24 hours a day seven days a week In addition to an extensive range of government

information and documentation customers can access online bill payment services application forms

and the Ask Service Tasmania help desk function

Work continues with the overall aim of increasing the number of customer services available through

Service Tasmaniarsquos three service delivery channels (over the counter over the phone and over the

Internet)

A new funding model for Service Tasmania shops was implemented during 2007-08 This funding

model reflects new financial arrangements for the delivery of services in Service Tasmania shops and

the development and implementation process has involved all Tasmanian Government agencies

Arrangements and agreements with Tasmanian Government client agencies as well as local and

Australian Government partnerships have been monitored and where possible developed to include

new andor enhanced services Discussions with client agencies in relation to formulating new service

level agreements (which will apply for a three-year period) will be finalised in early 2009


Service Tasmania continues to provide a full range of government services to the community Service

Tasmania regularly gauges customer satisfaction and perception in the Tasmanian community


843

People who feel

comfortable

contacting

someone in

government for

information

Service Tasmania Activities

Service Tasmania aims to make it easy for all Tasmanians to access government services particularly

in rural and regional areas Service Tasmania Online available 24 hours a day seven days a week can

be used for payments enquiries document downloads and research The phone channel can be used

for payments and to request advice information and documentation Messages can be left outside

business hours The Service Tasmania network of 27 shops provides over-the-counter service to

communities across Tasmania The Ask Service Tasmania online form facility also exists for customers

to email their enquiries


The community is the primary beneficiary of government services and services needs to be structured to

ensure that members of the community are comfortable accessing them and can be informed about services

and support to which they are entitled

844

Proportion of

people who have

difficulty

accessing

government

services

Delivery of government


Tasmania outlets

telephone services and

online

Child and Family Centres

Social inclusion

Activities

A range of ways for people to contact Service Tasmania was provided through shops online and

over the phone

Service Tasmania is also involved in the ongoing management of an Access and Equity Strategy and the

Governmentrsquos Disability Action Plan and provided support to the Early Years Inter-Departmental

Committee to identify locations for new Child and Family Centres in areas of need around Tasmania

These centres will improve the accessibility of early learning and support services for children and

families by providing one-stop-shops in central locations for a variety of related services


Service Tasmania is committed to the continuation of its three-channel service delivery model Customers

continue to have a choice in the way they interact with government via Service Tasmania and can use the

phone channel the shop network or the Internet to complete transactions pay bills or to obtain information

and documentation It is the ongoing aim of Service Tasmania to work with agencies to continually increase

the range of services that are available online and over the phone particularly for those customers who are

unable or unwilling to attend a Service Tasmania shop

Service accessibility is a key issue for social inclusion and DPAC will work with all spheres of government and

the community sector to improve accessibility to services for socially excluded individuals and communities


Companion Card program Activities

Metro became an affiliate to the Companion Card Program in March 2008 Catching a bus is an

important way for cardholders to participate in Tasmanian community life

At 30 June 2008 there were 767 registered cardholders and 95 affiliated businesses including state

and local government and is generously supported by the private sector


The Companion Card is for people who due to their disability require life-long attendant care to participate

at most community facilities and events Cardholders present their card when purchasing a ticket at

participating organisations to enable them to receive a ticket for their companion carer at no extra charge

Disability Framework for

Action 2005-2010

Activities

Each Government Agency prepared a Disability Action Plan (DAP) Representatives of the disability

sector were invited to meet and share information with the DAP inter-departmental committee

These introductions have been helpful in connecting people with disability with government


As a primary deliverer of services to the community it is important that government services recognise and

support the varying needs of members of the community

1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities

The Climate Change (State Action) Act 2008 commenced operation on 1 December 2008 The Act

sets a greenhouse gas emissions reduction target of 60 per cent below 1990 levels by 2050 It also

provides for the establishment of interim targets and the Tasmanian Climate Action Council

The priorities identified in the Framework for Action for Reducing the Tasmanian Governmentrsquos

Greenhouse Gas Emissions are being implemented by government agencies An inventory of the

Governmentrsquos emissions and a new emissions monitoring and reporting system have been

established Emissions Reduction Plans have been developed by agencies

The Tasmanian Climate Action Council has been established and met twice during the year

Initiatives identified in the Tasmanian Framework for Action on Climate Change are being implemented

These include the establishment of the Partnership Agreement on Climate Change with local


government and a wedges analysis of the Tasmanian economy to identify emissions reduction

opportunities and to introduce Climate Change Impact Statements for Cabinet decisions

The Department coordinated the State Governmentrsquos position in the development of national

climate policy under COAG

The new ClimateConnect community grants program has been developed and launched and the first

funding round of the program has been finalised


The release of the State and Territory Greenhouse Gas Inventories in June 2009 revised Tasmaniarsquos emissions

figures to 85 megatonnes of carbon-dioxide equivalent (Mt CO2-e) for 2007 As a result Tasmania Together

indicator 1241 Levels of greenhouse gas emissions (megatonnes) for 2010 (86 Mt CO2-e) has been achieved

ahead of time The benchmark figures may be revised once interim emissions reduction targets are

established under the Climate Change (State Action) Act 2008

1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program

Earn Your Stars campaign Activities

A community awareness campaign was developed to increase community understanding about

climate change and what individuals businesses and government can do to tackle the climate change

problem The first stage of the Earn Your Stars campaign launched by the Premier in July 2008

consists of a television advertisement and website (wwwclimatehchangetasgovau)

The Department has recently commenced work to provide targeted information about climate

change greenhouse gas emissions reduction and the Commonwealth Governmentrsquos proposed

Carbon Pollution Reduction Scheme to Tasmania small and medium enterprises

The ClimateConnect community grants program was established to provide grants to community

organisations to help them reduce their greenhouse gas emissions and improve energy efficiency

Over the past year the Tasmanian Climate Change Office has provided over 100 presentations on

climate change to a wide variety of organisations including large businesses small and medium

enterprises peak bodies trade unions local government and community groups


The Commonwealth Government announced the cessation of the Greenhouse Challenge Plus Program in its

2009-10 budget The Department assists in raising awareness about climate change and encourage

government business and community members to take action to reduce their greenhouse gas emissions


Contribution to Tasmania Together benchmarks

As of June 2009 the Department of Premier and Cabinet had the Lead Agency responsibility for those Tasmania Together benchmarks listed below and is an

active contributor to a range of other benchmarks

The Departmentrsquos activity to further advance Tasmania towards achieving these benchmarks is detailed below A complete list of the benchmarks which this

Department has lead agency responsibility follows

SUPPORTING

BENCHMARK

INITIATIVE WHAT HAS BEEN ACHIEVED THIS YEAR

111

The cost of food

electricity

housing

transport and

health as a

percentage of

income for low-

income earners

112

Proportion of

households

where primary

source of income

is government

pensions or

Family Assistance

Program

Advice to State and

Australian Government

At School On Time

Ready for Work

Social Inclusion

Activities

In 2007-08 $350000 was granted under the Family Assistance Program to community organisations

to provide emergency relief and preventative support programs to Tasmanians in need along with

practical social policy research into areas associated with emergency relief

Ongoing analysis of data and other information relating to income security and the cost of living was

undertaken to ensure that the cost of government services was affordable

Tasmania participates in the Council of Australian Governments and the Council of the Australian

Federation which are developing and implementing policy strategies to address the cost of living for

Australians Tasmania also provided a response to the Australian Governmentrsquos Green and White

Papers on Homelessness

The Tasmanian Government Concessions Guide which outlines the range of State concessions available

to Tasmanianrsquos was issued The Guide assists those on low incomes in identifying and accessing

concessions for which they are eligible

The Tasmanian Government Concessions Project commenced The aim of this project is to enable

customers to more easily access information about concessions to which they may be entitled A

new website at wwwconcessionstasgovau has been implemented and the project will continue in

2009-10 to further enhance accessibility of concessions information

During 2007-08 the Government submitted responses to the Senate Inquiry into Affordable Housing

and the National Youth Commissionrsquos Inquiry into Youth Homelessness


DPAC

allowances

113

Proportion of

persons living in

households that

could not obtain

$2000 within a

week for

something

important























531

Per capita

voluntary

participation in

community and

service activities

in a 12-month



volunteer activity

Activities











services

553

Participation of

young people in

community

groups

National Youth Week

Children and Young

People in Tasmania

(CAYPIT)

Activities




the week















Activities




















Activities





















Youth Network of


Conference

Activities


















Youth project

Activities










631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















DPAC

allowances

113

Proportion of

persons living in

households that

could not obtain

$2000 within a

week for

something

important























531

Per capita

voluntary

participation in

community and

service activities

in a 12-month



volunteer activity

Activities











services

553

Participation of

young people in

community

groups

National Youth Week

Children and Young

People in Tasmania

(CAYPIT)

Activities




the week















Activities




















Activities





















Youth Network of


Conference

Activities


















Youth project

Activities










631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program






















services

553

Participation of

young people in

community

groups

National Youth Week

Children and Young

People in Tasmania

(CAYPIT)

Activities




the week















Activities




















Activities





















Youth Network of


Conference

Activities


















Youth project

Activities










631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program
































Activities





















Youth Network of


Conference

Activities


















Youth project

Activities










631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program





















Youth Network of


Conference

Activities


















Youth project

Activities










631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















631

Number of

multicultural

events in

Tasmania



Tasmania


programs

Activities



to the community





721

Number of

Aboriginal

identified

positions in the

State Service that

are filled by

Aboriginal people

or Torres Straight

Islanders



Employment Register

Activities








basis and includes





interview practice




731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















731

Hectares of land

owned or

managed by the

Aboriginal

community







cent of that total

741

Percentage of

Tasmanian

Aboriginal

cultural property

collections

repatriated

Activities








811

Proportion of

people who think

there are

opportunities to

have a real say

on important

issues






Tasmania

Activities


Progress Board



















strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program






























strategy






812

Proportion of

people

participating in a

decision making

process


Groups


Taskforce

Activities





Council




Activities










813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program
























813

Proportion

participating in

Local

Government

elections

Activities













814

Involvement in

community

action to

improve or

protect local

services or

activities








Contribution





Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















Children and Youth



Foundation

Activities













Activities









the State










and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program





















and their families




























of government


821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















821

Percentage of

councils with

young advisory

committees


Services Survey

Activities









Innovate Include

Develop Local

Government Funding

program

Activities




opportunities for









Program for 2008-09








Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















Local Government


Activities











Forums Activities











831

Number of State

Government

Regional

Community

Forums

Regional community

forums

Activities







832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















832

Ministerial and

agency review

through the

Parliamentary

process

Activities







business


government members





841

Level of

satisfaction with

government

services provided

through Service

Tasmania














842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















842

Number of

Service Tasmania

over the counter

over the phone

and online

government

services provided

to communities



Tasmania

Activities






phone or online













Internet)












843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program



















843

People who feel

comfortable

contacting

someone in

government for

information













844

Proportion of

people who have

difficulty

accessing

government

services



Tasmania outlets


online


Social inclusion

Activities


over the phone


























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program





























Action 2005-2010

Activities







1241

Levels of

greenhouse gas

emissions

(megatonnes) for

2010 (86 Mt

CO2-e)

Established the

Tasmanian Climate

Change Office

Activities
























1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program































1242

Number of

Tasmanian

businesses

participating in

the AGOrsquos

Greenhouse

Challenge Plus

greenhouse gas

abatement

program


















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