SWAN – SOCITM Regional Meeting

Dennis Betts & Ron MacDonald

2

Introductions

What is SWAN?

Progress to Date

Contract Structure

Governance

NSS SWAN Team

Engagement Process

SWAN Costs

Potential Benefits

Progress to date with Tranche 2 Customers / Local Authorities

Content

3

NHS National Services Scotland (NSS) - Information Technology

Dennis Betts

IT Business Partner - Accelerated Shared Services Programme (ASSP)

Ron MacDonald

Head of National Infrastructure + Head of SWAN Service

Introduction

4

The Scottish Wide Area Network (SWAN) will deliver a single, secure public services communications network available for the use of any, and potentially all, Public Sector Organisations within Scotland.

What is SWAN?

CatalogueServices

SharedServices

BespokeServices

ValueAdded

Services

An enabling

infrastru

cture for

the Scottish Public

Sector

5

SWAN Architecture

SWANNational

MPLSCore

network

Flexible Site Connectivity

Flexible Site Connectivity

Secure GatewayDNSNTPRASContent Filtering

GLASGOW

Secure GatewayDNSNTPRAS

Content Filtering

EDINBURGH

External Networks

Connectivity

Peering, Security and

Shared Services

SWANRegional Network

SWANRegional Network

InternetJANETN3PSN

6

Approach

Systems Integrator approach ….most appropriate supplier

BTW, BTO, VMB, VF and TTB all engaged

High-capacity core network, covering 6 key nodes across Scotland

A wide range of standard Catalogue services

20 bandwidth and 6 technology delivery options

Security options - IL0 and IL2 initially – IL3 to follow

PSN and ISO27001 compliance

SWAN Network Operations Centre in Scotland

Online Service Information Portal

Bespoke and Value Added Services

7

Catalogue Services 54 initial Connectivity Catalogue Items

Different performance characteristics and SLA based on technology

Bandwidths from 500k to 1Gb

Range of delivery technologies

ADSL2/ADSL2+

Bonded ADSL

Ethernet First Mile

Asymmetric EFM

Fibre-to-the-Cabinet

Wireless

Fibre

Resilient options

Internet

Point-to-point

User and site VPN

8

Shared Services Third Party Gateways

Internet – 2 x 3Gb/s active/active (10Gb bearer)

Janet – 2 x 10Gb/s active/active

N3 – 2 x 1Gb/s

PSN – 2 x 100Mb/s

Shared Services

DNS (hosting and resolution)

NTP

Mail Relay (including AV, anti-spam)

Web filtering (IWF and URL)

Secure Gateways (internal and external)

Remote Access (per-user cost)

Network monitoring (Solarwinds Orion)

CPE management and support

Value Added Services

9

Progress to Date

SWAN Programme - Site Transition StatusSite Transitions to SWAN Complete 440

Education Scotland 3PFS 0

NHS Non-Cloud (N3) 8NHS Non-Cloud (Non-N3) 0

NHS Cloud 429

Programme - Non Cloud Transition Status Updated: 30 September 2014

Site Status Total EdS PFS NHSNot Ordered 333 1 277 55Order Placed & In Progress 256 46 99 111Order On Hold 134 0 12 122Site Ready for Transition (Awaiting Regional Network) 44 0 0 44Site Ready for Transition (Regional Network Ready) 31 1 7 23Transition to SWAN Complete 11 3 0 8

Total Sites 809 51 395 363

Transitions for PFN & West Lothian Council yet to start

Core Network and Shared Services established, tested and available for use

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• The Framework Agreement will continue until the last Call-Off Contract has expired being a date no later than 31st March 2026

SWAN Contract

Framework Call-Off Period – 6 years

14th February 2014

31st March 2020

Window for placing Orders - 3 years

Managed Exit - 3 years

31st March 2023

31st March 2026

• No new Call-Off Contracts may be entered into after 31st March 2020• Call-Off Customers are entitled to continue placing Orders until 31st March 2023

• All Orders placed must expire on or before 31st March 2026

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Contract Overview

Framework Agreement

Membership Agreement

Shared Services Call-Off Contract

Call-Off Contract

Call-Off Contract

Call-Off Contract

Call-Off Contract

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Single Call-Off Customer

Perform all obligations without support – may suite larger organisations

Direct contractual relationship between all parties

Establish a new Contractual Hub

Perform OR share all obligations for the benefit of all Public Sector Bodies (Service Recipients) within the Contractual Hub – may suite groups of organisations with a commonality

“Lead” organisation contractually responsible on behalf of Service Recipients

Join a Pre-Existing Contractual Hub

Join via a Change Control Note (CCN) to an pre-existing Call-Off Contract

May provide local administrative, operational and financial benefits

Contracting Methods

13

SWAN Governance

SWAN Programme Board

Chair = Anne Moises

Scottish Government CTO

SWAN Management Board

Chair = Robin Wright

SWAN Design Authority

Chair = TBA

SWAN User & Delivery Forum

Chair = TBA

14

NSS Role and Responsibilities

Contracting Authority for the Shared Services Call-off Contract and the Framework Agreement.

Central Management service provider for SWAN

Twenty Eight responsibilities

• Core NSS Services

• Detailed in the Membership Agreement

• Summary as follows

15

Core NSS Services

Contract management

Service Catalogue management

Administration of SWAN Management Board, User forum, and Design Authority

Financial management and billing

Service management

Project management, including risk and issues log

Architecture management

Security management

One to one meetings with Call-off Customers during transition phase.

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SWAN AUTHORITY TEAM

Andy Robertson

Director IT / Senior Supplier

Ron MacDonald

Head of SWAN Service

Colin Howarth

SWAN Security Manager

John Potts

SWAN Technical & Architectural Support

Roddy Cameron

SWAN Contract Manager

Ian Tootill

Finance Support

Ian Cordner

SWAN Service Manager

CLO / CMS

Legal Support

Ross Walker

SWAN Project Manager

Project Support Service SupportTechnical &

Architectural Support

Dennis Betts

SWAN IT Business Partner

Full timeResource

17

Customer Engagement Process

18

SWAN Costs

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Catalogue

Capita Amount NSS

Shared Services

Shared ServicesSet-Up

Transition Charge

ContractManagement

Member TransitionManagement

Legal Review

£ Variable

Increased basedon chosen SLA

£6.4m over6 years

£ Variable

Currently £404kper annum

20% of £404kshare or £1k min

£2k

19

Market favourable circuit costs

Each circuit competed via service integrator model & gain share mechanism

Reduced Tranche 2 Customer WAN Procurement time & costs

Greater technical credibility:

Improved bandwidth

Full use of all access connection technology methods

Greater network resilience, availability and security

Increased presence in rural areas

Shared Services included as standard

Potential for further benefits through Value Added Services enabled by SWAN e.g. collaborative environments & data sharing

High Level Benefits

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SWAN offers a range of benefits and it is important that you are comparing like for like.

SWAN – Benefits Realisation

• Capita will be happy work through this with each Tranche 2 Customer

• Andy Williamson has also produced a benefits realisation document that will assist you in this process

Shared Services

• Included in the service

Value Proposition

• Zones

• Site Numbers = discounts

Supports PAN Public Sector Collaboration

Building the ROI for SWAN Connectivity Services

SWAN Assured

SWAN Shared VRF

OJEU Scope

Bandwidth Uplifts

PSN ArchitecturalPatterns

Simplified Security

QoS EnabledMail Relay

PSNConnectivity

Managed CPE Router

Policy Deliverables

RemoteAccess

Internet

Self Governance

ManagedService

FuturePrice

Certainity

ProcurementCost

Network Optimisation

Service Information

Portal

ValueAdded

Services

Web Filtering

NetworkManagement

Platform

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Tranche 2 customer engagements

Additional 2,500+

sites

22

Key messages

Discounts for all, as new customers join

It is more than connectivity

Sharing of data and information

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Questions