' S A M V E D ' , A / 8 0 6 , R A J E N D R A N A G A R , D A T T A P A D A R O A D , B O R I V A L I E A S T .M U M B A I – 4 0 0 0 6 6

P H O N E 9 8 6 9 7 1 7 8 0 5 E-MAIL – cnswapnil@gmail.comD . O . B - 1 1 – J U N E - 1 9 8 3

SWAPNIL D CHAVANOBJECTIVE

Looking for a Challenging work profile in Insurance / Banking and Financial Sector where I can enjoy the work, put in my best efforts and efficiency to upgrade my career.

PROFESSIONAL CAPABILITIES

Highly Organized at work, with excellent interpersonal communication. Effective at Managing Team Organizing & conducting Training Programme for Employees. Efficient in Handling Important work profiles effectively. Knows the importance and is effective in implementation of delegation. SPOC and Spearheaded for the Hyundai Motor Insurance Programme efficiently.

PROFESSIONAL EXPERIENCE

1.HDFC ERGO GENERAL INSURANCE COMPANY31-7-2008 - Till date.DESIGNATION: Assistant Manager (Accident and Health Insurance / Travel Insurance/Motor Insurance)

Work Profile and achievements: Training new joiners regarding the various Health and Travel Insurance products

along with Motor Insurance. Providing assistance to team members in solving queries at the same instance

raised by them, which helped them in continuing with the processing without hampering their productivity.

Motivating & managing to increase the production from the teammates especially during the month ends.

As a Team Leader, have always ensured that the fresh cases to be booked under TAT of T+1.

Educating teammates on various process changes in policy issuance, discrepancy management as and when the Process & Delivery Group, which in turn, helped in, rolled out Circulars reduce the cover notes from moving into discrepancy bucket unnecessarily.

Have conducted more than 80 UATs (User Acceptance Test) in Xgen and Genesys (system software of Insurance policy issuance) on various products & process to build a strong & standard platform for all the users.

Co-ordination with the HDFC ERGO branches all over India regarding the issuance of policies, Branch level queries and resolving them accordingly, rectifying the errors committed at branch and central operations level.

Co-ordination with HDFC ERGO call-center for the resolution of the queries raised by the customers.

Have handled the Motor Products and Travel Insurance products with greater efficiency.

Managing and working on MIS on daily, Weekly and Monthly basis to ensure issuance of policies within defined timelines.

2.LIFE INSURANCE CORPORATION OF INDIA24-11-2006 TO 05-6-2008.DESIGNATION: Development Officer. (Class II)

Work profile: Recruitment, training of insurance advisors and business acquisition through them.

3.M/S JOSHI & CO (C.A. FIRM) 2004-2006DESIGNATION: Asst Clerk.

Work Profile:Data entry Operator (used to work on MS Excel).

EDUCATION

E X A M Y E A R O F P A S S I N G

U N I V E R S I T Y / B O A R D

C L A S S O B T R A I N E D

B . S C 2 0 0 4 M U M B A I U N I V E R S I T Y S E C O N D C L A S S

H S C 2 0 0 1 M A H A R A S H T R A B O A R D S E C O N D C L A S S

S S C 1 9 9 9 M A H A R A S H T R A B O A R D D I S T I N C T I O N

SUMMARY OF QUALIFICATIONS

I am a B.Sc (Physics) graduate from Mumbai University and have completed below mentioned software programming courses from NIIT and ST.ANGELO’S Computer Institute.Have also completed Licentiate course conducted by Insurance Institute of India and now appearing for the associate examinations.

C PROGRAMMING C++ PROGRAMMING

JAVA PROGRAMMING

ADVANCE JAVA PROGRAMMING

XML

VISUAL BASICS. NET

ASP.NET

LANGUAGES KNOWN

ENGLISH

HINDI

MARATHI

GUJRATI

EXTRACURRICULAR ACTIVITIES

Was the member of LIC’s Development Officers Cricket Team Mumbai Divisional Office–IV and have played Inter Divisional Tournament.