swedish it outsourcing intelligence report 2012

European IT Outsourcing Market Intelligence

European IT Outsourcing Intelligence Report: Sweden

2012

Prepared by IT Sourcing Europe Limited based on the results of the 3d Annual Swedish IT Outsourcing versus In-House Software Development Research 2012

European IT Outsourcing Intelligence Report: Sweden 2012

IT Sourcing Europe 2012 | All Rights Reserved Page | 2

CONTENTS

.......................................................................................................................... 3 ABOUT THE SURVEY

..................................................................................................................... 4 RESPONDENTS PROFILE

......... 6 SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVING

.................................................................................................. 11 CLIENT – VENDOR RELATIONSHIPS

................................................................................ 13 OUTSOURCING COSTS & COST EFFECTIVENESS

.......................................................................................................... 14 OUTSOURCING IMPRESSIONS

....................................................... 16 IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES

....................................................................................................... 18 FUTURE USE OF OUTSOURCING



ABOUT THE SURVEY

The Swedish IT Outsourcing versus In-House Software Development Survey 2012 was conducted

between September 18 and October 4, 2012, in the frames of the 3d Annual All-European IT

Outsourcing research.

Survey goals:

Explore factors that drive Swedish companies to outsource their software development / IT

function(s) onshore, nearshore and/or offshore

Identify key challenges of the outsourced and in-house software / web development

Benchmark the current and future demands for IT outsourcing services across diverse

industries

Benchmark the current and future demands for IT resources within Sweden

Find out which business model works best for the outsourced software development and

why

Compare and contrast the actual incurred versus contracted costs of ITO services

Explore the current level of satisfaction with ITO service providers and quality of delivered

software products/services

Explore factors keeping Swedish companies away from adopting IT Outsourcing

Explore the key challenges and problem solving best practices adopted by Swedish

companies that develop / manage their software solutions in-house.

The survey was available online and hosted by SurveyMonkey, the world’s leading provider of web-

based survey solutions. In order to reach as many Swedish companies as possible, IT Sourcing

Europe used its own database of business contacts and sent out a survey invitation email to each

company’s decision maker(s) (C-level executives, IT Managers, Directors, Heads of Software

Development etc).

Additionally, inbound marketing initiatives were launched in order to attract more companies to

participate in the survey. In the frames of this initiative, the following steps were taken:

Online press releases and survey announcements distribution;

Survey localization and optimization in social media such as LinkedIn, XING, Facebook,

MobileMonday Stockholm, Twitter, Word Press

Number of survey participants – 703 Swedish companies, of which 263 were IT / software

development outsourcing companies and 440 – companies developing their IT solutions in-house.

http://www.surveymonkey.com/



RESPONDENTS PROFILE



SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES,

PROBLEM SOLVING



CLIENT – VENDOR RELATIONSHIPS



OUTSOURCING COSTS & COST EFFECTIVENESS



OUTSOURCING IMPRESSIONS



IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES



FUTURE USE OF OUTSOURCING



About IT Sourcing Europe IT Sourcing Europe is a UK-based market intelligence company specialized in the European IT Outsourcing market research and consultancy. IT Sourcing Europe provides:

Top quality quantitative and qualitative ITO market research and fieldwork services Evaluation of Central and Eastern Europe's ITO services providers and their factual

capabilities to deliver innovative technological solutions on time and on budget Free consulting services for European companies planning to outsource IT / software

development functions and / or change their current ITO strategy / engagement Ad-Hoc ITO strategy development and full-cycle support

Our Contacts:

The Meridian, 4 Copthall House, Station Square

Coventry, West Midlands,

CV1 2FL United Kingdom

Email: info(at)itsourcing-europe.com

Tel.: +44(0)2476992505

Web: www.itsourcing-europe.com

Registration at the UK Companies House: 07217899

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