swiss post solutions company presentation (english)
DESCRIPTION
Part of the Swiss Post Group headquartered in Bern, Switzerland, Swiss Post Solutions (SPS) is a leading outsourcing provider of solutions for paper-based business processes and innovative services in document management. SPS' 6,800 employees support business clients in the areas of insurance, banking, telecommunications, media, retail, energy supply and travel & transportation with their digital transformation. SPS has an active presence in all important international economic regions and works with specialized partners in selected countries.TRANSCRIPT
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Swiss Post SolutionsPassionate about transforming the way you do business tomorrow
Swiss PostA successful group
Savings, investment and payment services
CHF 106.5 billion customer assets
Commuter transport services
2013: 139 million passengers
Joint Venture with La Poste France
Cross-border mail business
Revenue CHF 8,6 billion
Abroad 12%
Profit CHF 626 million
Equity CHF 5.6 billion
Employees* 44,105
Abroad 15.4%- State-owned business- One of the largest
employers in Switzerland- Business abroad for 10
years- Operating in over 20
countries- Annual reduction of CO2
emissions by 18,500 t
HeadquartersBerne, Switzerland
Post CH Ltd
PostMail Post Offices & Sales
PostLogistics Swiss Post Solutions
PostBus Switzerland Ltd PostFinance Ltd Asendia
Swiss Post Ltd
National mail services
2,2 billion items delivered in 2013
National logistics services
114 million parcels delivered in 2013
Retail counter services
3,500 contact points
Business Process Outsourcing
Document Management
SPS Company Presentation2
*) Full-time equivalent All figures from 2013
Revenue CHF 616 million
Abroad 64%
Profit CHF 5 million
Employees* 6.800
Abroad 68%
- Outsourcing of paper-based business processes
- Innovative services in document management
- Active presence in all important economic regions
- Core markets: Switzerland, Germany, UK, USA
- National & international business customers in banking, insurance, retail, telecommunication & media, energy & utility, travel & transportation
Headquarters Zurich, Switzerland
SPS Company Presentation
All figures from FY 2013*) Full-time equivalents
3
Swiss Post SolutionsAt a glance
CH
GER UK
USAEurop
e South
FRA & Benel
ux
Strategic Marketing & Sales
SolutionHouse
Management Services
Global ServicesProduction
Services
SPS Company Presentation
largest mailroom provider worldwide (more than 400 clients)
In document management services in Switzerland, the UK and the Republic of Ireland
With over printed documents one of the top 3 players in Europe
languages are processed by SPS Vietnam
Over yearly customer calls in SPS call centers
Handling of transactions annually on our e-platforms
Ranked in the top 2014 Global Outsourcing providers 100 (IAOP 2014)
75m.
500 m.
largest supplier of document management services worldwide (NelsonHall 2013)6th
6.3 m.
30s
t
28
3rd
1.
4
SPS: an internationally successful company
“Swiss Post Solutions is a subsidiary of the postal services provider Swiss Post with a strong SDO presence in Europe and a growing client base in other geographies.”
“Swiss Post Solutions has moved far beyond traditional mail delivery.“
„Swiss Post Solutions is one of the few providers with a cross regional/ global solution strategy.”
SPS ranked 30st in the 2014 Global Outsourcing 100 (International Association of Outsourcing Professionals, IAOP)
According to NelsonHall, SPS is the 6th largest supplier of Document Management services worldwide.
SPS Company Presentation5
Successful document management outsourcing provider
North America
1,314 employees
Asia-Pacific
975 employees
Europe
Switzerland: 925 employees (13.6%)
Rest of Europe: 3,585 employees
International
6,800 employees
SPS Company Presentation
Additional marketsSPS core markets ( regional headquarters)
Near-shore and off-shore operation centers
6
SPS is present internationally
Full-time equivalents 2013
SPS Company Presentation
Vision
We are the trusted global leader in processing and managing business information.
Our clients rely on our secure processes combined with our Swiss Quality to transform their business processes and achieve measurable value.
Mission
We strengthen the market position of our clients through the transformation of their inbound and outbound information processes.
7
Where we want to go and how we get there
SPS Company Presentation
DeliveringExcellence Clients First Innovative
Thinking
8
Shared values determine the way we do business
SPS Company Presentation9
SPS group management
Solution House
Hannes Hiltbrunner
Strategic Marketing & Sales Sandro Principe
Production Services, France & Benelux (a.i.)Alexander Valkenberg
Global Services
Stefan Ammann
CEO (a.i.), Management Services Thomas Pieper
Europe South
Christoph Malms
Switzerland
Damian Baer
Germany
Michael Auerbauch
USA
Dan Moscatiello
UK
Jonathan King
SPS Company Presentation10
Development of SPS since 2007
DPC = Document Processing Center
Acquisitions:
- Microgen Ltd UK
- Several smaller acquisitions to strengthen IT competence
- Acquisition of BLS GmbH, Germany
- Divestment of Mail Division
- Market Entry Austria
- Market Entry Singapore
- Strategic Partnership with GAC for UAE
- Acquisition of FMC Insights Ltd., Ireland
- Founding of SPS Singapore
- Opening of new DPC in Long Island City, USA
- Opening of Toronto Office with DPC
- Opening of DPC in Milan, Italy
- Founding of SPS Hong Kong
- Partnership in Australia and New Zealand
- Market Entry Benelux
- Acquisition of Scalaris
- Joint Venture with Transguard in the UAE
- Founding of SPS Ireland
- Acquisition of Pitney Bowe’s DMS services in UK & Ireland
- Full ownership of SPS Vietnam
2010 2011 20122009 20132007 2008 2014
- Partnership in India
Foundin
g S
wis
s Po
st
Busi
ness
U
nit
“S
trate
gic
Clie
nts
&
Solu
tions“
Renaming to “Swiss Post Solutions“
Acquisitions:
- Global Business Services (GBS+) with units in France, Germany and Slovakia
- Graphic Data Ltd in UK
Business Process Solutions
Value & Loyalty CardsValue Cards (Credit-/Debit Access Cards)
Loyalty CardsGift CardsPrepaid Cards
Security & Identity ProductsSecure E-Mail (IncaMail)Digital Certificates
Finance & Accounting Marketing & SalesCustomer & Loyalty Management
Document Management Services
Solutions
Products
Services
Mailroom Management
Input ManagementDocument Processing
Archive ManagementPhysical & Electronic ArchiveDigital Conversion
Output ManagementStatement Distribution ManagementBill Distribution ManagementSecure Electronic PayrollMarketing Mail
Digital Transformation
Reprographics, Managed Print ServicesSwitchboard, Help Desk
Front of House, Reception, Concierge3rd Party Management
Physical & Digital Mailroom
Industry-specificOrder-to-Cash
Office Services
International SPS offering portfolio
11 SPS Company Presentation
SPS Customer
End Customers
Core IT Systems
Marketing & Sales
Finance & Accounting
Industry-specific
Input Management
Output Management
Mailroom Management & Office Services
Archive Management
physical / electronic physical / electronic
Security & Identity Products
Security & Identity Products
Digital Transformation
Business Process OutsourcingExcellence in the execution of all our offerings
12 SPS Company Presentation
A strong international client base
13 SPS Company Presentation
Banking
Insurance
Retail
Telecommunications & Media
Energy & Utility
Travel & Transportation
Other
SPS Company Presentation
Quality Management
ISO 9001
Designed to help organizations ensure they meet the needs of customers and other stakeholders
Environmental Management
ISO 14001
Ensures the existence of standards to help organizations minimize negative effects of their operations on the environment
Information Security Management
ISO 27001 Formally specifies a management system intended to bring information security under explicit management control
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SPS is certified with all relevant international standards
SPS Company Presentation
Economy
- Risk management- Transparency - Thinking in lifecycles
Nature
- ISO 14001- Resource-efficient- Digital
transformation - towards paperless processes
Society
- Social employer- Engage in
communities- Support of social
institutions internationally
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SustainabilityWe assume responsibility
SPS Company Presentation
Over the last 4 years, Swiss
Post has brought 22 new
products and services to the
market.
The company leads the
ranking of 19 international
postal companies.
Source: Capgemini 2012
16
Innovative Swiss Post
Innovative products for the secure digital communication
*) Switzerland only
IncaMail E-Post Select CertificatesSuisseID*
Secure and verifiable dispatch of confidential E-Mails
Electronic processes made secure and simple:- Login &
Authorization- Digital, legally
valid signature
Transformation solution for business customers who can offer their end-customers an easy choice between digital and physical reception of mail
Digital identities for servers and devices (SSL and device certificates), persons and organizations as single products or managed PKI services
17 SPS Company Presentation
Input & Output ManagementInternational Capabilities
SPS Company Presentation
CountryLocations
SwitzerlandKriens, Zurich-Glattbrugg,Zurich-Muelligen, Haerkingen
GermanyBamberg, Waltershausen,
Dietzenbach, Dettingen, Prien
FranceBeauvais, Orleans, Péronne, Palaiseau, Tourcoing
UKAshford, Salford, Swindon, Wewlyn Garden City
SlovakiaBratislava (nearshore)
AustriaVienna
ItalyMilan
Country Locations
Canada Mississauga
USA Long Island City
Vietnam
Ho Chi Minh City (offshore),Can Tho (offshore)
Input ManagementOutput Management
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Thank you for your attention