TIPT miReception Quick Reference Guide For further assistance call the Telstra Help Desk on 1800 648 116

Switchboard Paneldisplays all calls to and from your phone

Directorieslists the users whose calls you monitor

Queue Panel. enables you to view which queue an inbound call is coming from. this is only populated if the receptionist has been configured as an Agent of a Call Centre

Status Columnenables you to view the status of your Contacts Alphabetical index

enables you to search contacts alphabetically

To Answer a Call. double click on the incoming call in the Switchboard Panel

To Place a Call on Hold. double click on the active call in the Switchboard panel

To take a Call off Hold. double click on the call that is on Hold (call status indicates On Hold)

To End a Call. select the call you want to end from the Switchboard panel. click the End icon

Options Panel. displays options for making/transferring a call. clicking the Other icon lets you dial a number on the Dial pad

To Transfer a Call

Blind Transfer. select the call you want to transfer from the Switchboard panel. select (single click) the contact you want to transfer the call to. select a call Option: Extn (selected by default). Mobile or Voicemail. Select Blind Transfer icon

Consult Transfer. select the Call you want to transfer from the Switchboard panel. double click on this active call in the Switchboard to Hold . double click the contact you want to transfer the call to. speak to the called contact. click Consult Transfer to link the inbound call to the contact

Call Control paneloptions for controlling a call: Dial Hold Transfer (Blind or Consult) Conference End Voicemail transfer Barge-in Camp On

Searching FieldsEnables you to enter different criteria

Online (available to take calls)

Contact’s phone is off hook

Contact phone is ringing

Contact has DND activated

Contact’s phone status unavailable or unknown

Contact phone is set to private

Call Forward All activated