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SYKES TeleHealth Solutions

Helping People Make Health Decisions

© 2010 Sykes Enterprises, Incorporated. All Rights Reserved.

Enabling Devices Through Service


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Enabling Devices and

Improving Lives

…through Service and Commitment!

Devices are a means to an end –

supported through professional

HealthCare Providers, significant

results can be achieved.

Industry Drivers


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US Census data 2008US Department of Health and Human Services –Health Resources

and Services Administration –March 2010

The US Population

• US population is growing

• People are becoming

increasingly unhealthy

• Some are starting to focus

on wellness and

prevention

• The US population is

aging

Industry Drivers

Deteriorating Health


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Condition US Pop % US

Pop

Overweight 144.1M 47%

Obese 71.6M 23%

Cholesterol 137.9M 45%

High Blood Pressure 74.5M 24%

Pre-diabetic 57M 19%

Diabetes 23.6M 8%

Heart Disease 17.6M 6%

Healthcare Reform

• More than 31M additional

people will have

healthcare coverage

• More cost pressures put

on all players

*Source: American Heart Association, 2010 Statistics

This model does not scale.

Industry Drivers

Health Care Professionals are a limited resource

• Despite the easing of the nursing shortage due to the recession, the

U.S. nursing shortage is projected to grow to 260,000 registered

nurses by 2025.

• A shortage of this magnitude would be twice as large as any nursing

shortage experienced since the 1960s.


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American Association of Colleges of Nursing. July / August 2009 Health Affairs.

Telehealth Promotes Access and Use

• Product use

• Supply ordering

• Results

interpretation

• Care Management


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Glucose

Monitor(CGM/SBGM

)

Cholesterol Monitor

Blood Pressure Monitor Cardiac Monitor

Management of Chronic Disease with

Monitoring Device

and Support

People are more prone to use technology

if they know they can get help.

Multi-Channel Options

Through:

• Phone Calls

• Web

• Chat

• Email

• SMS

By:

• Agents

• Health Care Providers

• Pharmacists

• Counselors


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Everyone Everywhere.

Health Benefits via a Cost Effective Solution

• Cost Savings through:○ Reduced need to invest in

provider infrastructure

○ Healthier patients

• Efficiencies through

○ Attractive to professionals

○ Robust, secure and

collaborative environment

○ Scalable solution

○ Extends reach to limited

resource pool

○ Even further reduces support

infrastructure investment


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The Value of Healthcare Unbound

Scalable

Instant

Multi-channel


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Case Study – South Africa

Background:

• Lack of sufficient access to health information

and service continues to be an everyday

problem across the globe

○ In the US, a highly industrialized country, 30% of

children do not get adequate healthcare

○ A catastrophic threat to life exists in developing

countries such as South Africa


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Case Study – South Africa

Challenge:

• 50% of all young South

Africans – 6 million

people – could die of

AIDS by 2012

• Sub-Saharan Africa has

only 11% of the world’s

population but 24% of

the global burden of

disease


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Solution

• Provide telehealth technology and contact center support

to the leading HIV-prevention initiative in South Africa

• Through a nationally accessible toll-free telephone

helpline offered multi-language, HIV health information

and counseling referrals


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Results

• A partnership of research organizations including the

Medical Research Council of South Africa and

Cambridge University performed assessments which

showed that 82% of surveyed telehealth callers felt that

the increased access to health information dramatically

reduced their own risk of HIV infection.


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sykes telehealth solutions - tcbi.org · industry drivers health care professionals are a limited...

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