t h e s m a r t i c t a l t e r n a t i v e smile 2 product presentation
TRANSCRIPT
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T H E S M A R T I C T A L T E R N A T I V E
Smile 2Product Presentation
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SMILE, because your incoming calls will never give you a second chance to make
a “First Impression”.
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What is Smile ?
Smile CS1000Operator Console(M2250 – CIU)
Smile is a PC based operator console solution.
It combines the call processing power of the PBX with the information and storage power of a PC.
It provides a directory database and rich graphical user interface for easy call handling.
Smile runs on a Windows platform and has been specially designed for the Nortel CS1000.
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Available languages: Danish, Dutch, English, French, German, Italian, Spanish
and Russian
Smile Highlights
• Cockpit philosophy
• Thermometer (Calls waiting)
• Repository multi-criteria search
• Express Messaging
• Networking, LDAP, Emails
• Embedded Tutorial
• etc ...
• Busy Lamp Field
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The BLF (Busy Lamp Field) provides the status of the internal phone sets.
At any moment the operator knows the status of the looked up person and thus is able to handle correctly the incoming call. (Do it right the first time).
Busy Lamp Field
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LDAP Directory Server
2. What’s Mr Douglas mobile number ?
PSTN
1. Incoming call for Mr Douglas
3. The mobile number Is 0475/123456
4. The Smile Operator extends the caller to Mr Douglas mobile
LDAP LookUp and Update
Local DB :1. Dupont Jean 1232. Janssen Dirk 135
Smile is an LDAP client.
Smile can query the LDAP Directory Server to find out contact information.
It can also synchronize its own common data (name, department, extensions, ...) with an LDAP Directory Server.
Eliminate redundant tasks. No need to maintain multiple database.
Simplify administration tasks, Improve accuracy, Save time !
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• 5 predefined URL.
Smile is Web enabled
• Use Copy/Paste and Post Dial button to dial a number from the web pages.
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• The operator can send an e-mail to the selected person in his local directory.
Send e-mail
• Available in the Smile Premium package.
• To send the e-mail, smile will use the ‘Preferred mail client’ defined in Internet Explorer.
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Email ServerMr Dupont’s Desktop
Mr Dupont send an Email to Smile: I will be absent ...
Smile Mail Service updates the Mr Dupont’s Personal Note
in Smile DB
Personal Notes
• The Personal Note facility allows users to update their personal note by sending
an e-mail to Smile. This personal note will appear automatically when the Smile
operator will select the record of the user.
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Email ServerMr Dupont’s Desktop
Mr Dupont send an Email to Smile: I will be absent ...
Smile Mail Service updates the Mr Dupont’s Personal Note
in Smile DB
Personal Notes
• The Personal Note facility allows users to update their personal note by sending
an e-mail to Smile. This personal note will appear automatically when the Smile
operator will select the record of the user.
• The subject of the e-mail may contain the Personal Note expiration date. After that date, the personal note will be automatically deleted.
• A reply can be automatically generated to advice the user that his personal notes has been successfully updated.
• It interacts with the most popular e-mail system using the POP3 and SMTP protocol.
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• The Smile operator can open the calendar of a looked-up person.
Open Calendar
• This functionnality is compliant with Microsoft Exchange and requires the mail client
MS Outlook.
• The Smile operator will have to have sufficient privileges to open the calendar.
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The Embedded Tutorial
• Interface description
• Pickup/Release a line
• Answer a call
• Make a call
• Transfer a call
• Cancel a transfer
• Place a call on hold
Tutorial
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SmileWorkstation
#1
SmileWorkstation
#nMaster DB
File Server
Network Facility
Modifications done by one operator are seen by all the others.
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• The SmUpdate allows you to import data from a text file into the Smile phonebook.
TN,Last Name,First Name,Prime DN,Site\System
"00000","Wouters","Steven","00000","test"
"00001","Wouterske","Steventje","00001","testje"
Corporate Directory SmUpdate
SmUpdate
SmileTelephony Manager
Other application(eg: MS Excel)
• This tool has been optimized to import the Corporate Directory of the TM.
• The SmUpdate can also be used to import other text files as well.
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Smile Premium• Send e-mail
• Personal Notes
• Calendar
Smile Packages
Smile Express
• Telephony facilities
• User interface available in 8 languages
• Ideal for standalone configuration
• Phonebook limited to 100 records (contacts)
• SmUpdate
Smile Advanced• LDAP Facilities
• Network Facility
• Web browser
Smile VIP
(Visual Impaired Person)
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Smile 2 for Visually Impaired Person:
- Screen reader & text to speech. (JAWS Pro)
- Text to Braille terminals.
All info and commands available through the Braille display.
Smile VIP Package (Only available from Quentris)
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Features comparison table
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Features Comparison table
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System requirements
Pentium IV, 1.2 GHz
256 Mb of RAM
A video card with a resolution of 1024 x 768 and 256 colors
A 17 inch monitor
1 Gb free on hard disk
1 serial port (Console connection)
1 Parallel port or USB port for the optional Dongle.
1 Network Card for the LDAP, Networking and e-mail features
Windows 2000/XP Prof. or Windows Vista
Premium package extra requirements :- Send e-mail : e-mail client installed on the Smile workstation- Open Calendar : e-mail client MS Outlook and e-mail server MS
Exchange- Personal Note : e-mail server compliant with POP3 and SMTP.
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Nortel Networks Compatible Product
Smile is an OEM product
Smile Express
Smile Advanced
Smile Premium
Available from
Nortel
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Algeria
Australia
Belgium
Bahrain
Egypt
Ecuador
France
Germany
Greece
Netherlands
Hong Kong
India
Ireland
Italy
Kuwait
Luxembourg
Malaysia
Morocco
Mauritius
Mexico
New Zealand
Nigeria
Norway
Oman
Smile Success
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Philippines
Qatar
Russia
Saudi Arabia
Singapore
South Africa
South America
Spain
Switzerland
Turkey
U.K.
US
United Arab Emirates
Smile Success
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http://www.SmileConsole.com
The Smile Team:
Tel.: +32 2 727 15 15
Fax: +32 2 727 15 00
E-mail: [email protected]
For more information about Smile please contact
Smile Web Site