t-

\t+"/.

.O/o Addl. General. Manager(EB-Gold)Pune Telecom DistrictBSNL Pune - 411 OO1

*{ffifr'riwTeryry fururyhs'i,$it1 it14t :n -":T,iq ;

$HAftAT **}I*FiAN ruIfiA#I LIHffT#. ,;1,.. ,i: r: .r '{':1. ,

No: BSNL/EB-CRM/CiTNS/2013-14/4 Date - 05/06/2013

To,Shri. Sanjay Kumar Verma,Spl l.G.P.,CCTNS Nodal officer,CID HQ,Pune.-411 008.

Sub :-Completion of activities under CCTNS project.Ref:-Your'office Ltr. No: O. No: C I DiSCRB/CCTNS/5 1 4Bl2O 13 dated 24.05.201 3.

With reference to above subject,compliance to the activities under CCTNS as per contract dated24tl October,2O12,i.s as under.

S.N. BSNL SCOPE OF WORK AgreedYes/No

Article No. ofMOA

ACTION TAKEN BY BSNL

1

BSNL ha's to be sole service provider forCCfruS networking and connectivity and

would be'the single point of contact forall issubs connected with the service

Yes . Article 1 Clause'2, Sub para 3

l.VPNoBB.at 1411 PS/HO is

provided.

2. SPOC - Nodal officerSh.Araveeti Rangaiah JTO CRM

BSN L Pune,is the SPOC for CCTNS

Project.

2The SLA would be calculated basis links

uptiihe, qualit! of services for MPLS,

procedures for fault booking, faultrectification and resolution time and

, penaltiei.on downtime, quality ofservices'a nd delay i n implementation

Yes Article 1 - Para

6 Sub Para 4

BSNL is providing user name andpassword for uptime,quality ofseevice and fault booking whichcan be monitored on web portal

of MPLS

SLA would b.e calculated as per

MoA.

Rbporting - to provide periodic reports

on mo.rithly basis for uptime monitoringas per the agrped'service level

agreeme.nt.

Yes Article -2 Para-

9

Monthly periodic reports will be

provided dfter commissioning ofCCTNS links.

4 User Name & password- provide user

name and password for accessing thetool deployed for monitoring of MPLS

links through BSNL'web portal. The toolshould also provide MIS reports.

Yes . Article -2 Para-

10

Username : CCTNS-MUM

Password: secretuRt :

https ://m plsportal.bsnl.co.in

q Helpdesk-A team of 1-4 persons shall be

kept at State lbvel to coordinate and

assist for speedy resolutions of faults.Ade-centralized helpdesk for VPNoBB tobe provid.ed and a centalised helpdesk

Yes Artrcle 2 Para2+(a), (b),(d)

a nd (e)

1. A Person from BSNL will be

deployed at CID HQs, PUNE.

2. MPLS Nos : 1800-425-1957,080-2sgo88o1o; 0b0-258088012

for VSAT.and MPLS.

Helpdesk features - An escalationlnatrix irtclude the name, designation,Phone no, email address to be used forappropriate escalations during serviceissues. The liit to be updated by BSNLfrom time to time

'Article -2 Para-24(t)

Escalation matrix is enclosed atAnnexure 1.

Timeline - timeline to completeprovisioning for IOO% of,links is D+270days .(X++5=D, X= signin'g of MOA withNCRB)

Annexure I -A(ii), B,c,D

D= Date of .payment1.9.10.201,2. Tirneline of D+270days ends on 15th.july 2013.BSNL willfollow the timeline asper.MoA.

BSNL to deploy manpower at the SDC'. who will receive complaints from SDChelpdesk and,.give updates to thecustomer. Once the customer lodgesthe com.plaint BSNL will diagnose thefault and provide telephonic assistanceto the iustomer.

SLA-Para9(c) BSNL wlll deplgy manpower. asper MoA

Uptime SLA - Para 8,9 BSNL will follow to mai.ntain theuptime as per clause no B ofAnnexure lV of MoA.

Copy To :L. Principle .General Manaer,pune.

MAddl. GeneralManager(Enterprise Busiiress-Gold),pune-1.

Artvtgyr.rre- l

Escalation Matrix foTCCTNS project.

as on 05.06.20L3

SSA NAME DESGN NAME Tele no Mobile EMAIL

Akola

GM Dwivedi D C 0724-

2423800/24320009422791,988

AGM EB M.D.Gadre 0724-2444417 94231.61,717 mdgad te@ bsnl.co.inSDE R.D.Wankhede 0724-2421003 9422161,800 rdwa n khede@ bsnl:co.in

Amravati DGM VijaV Lilhare0721"-

2564411/2673067 9422130002

SDE EB Nand urka r 0721-2574141 8275049655 a d n a n dglkat@g ntqtl. c gm

AhmadnagarGM L S Ropia

0241.-

2342929/2341300 942222000rDGM HQ Ta ka le 0241.-2345678 9422220077AGM EB A.M.Gaikwad 0241-2326L25 9423507005 agmeb.anr@gmail.comSDE Gorkar 0241-2321300 .9423t62901 sbgorka r@gnt41!,com

Aurangabad

GM R K Sahu (L\A) 0240-2364400 942205s566DGM R.K.Sahu flfehu@email.comAGM EB K.P.Kulkarni 0240-2334223 9422704sOO nibagd@eUail,comSDE K'P Kulkarni 0240-2364034 9422704500 kpk1962 @ema il.com

Beed

DGM T D Munde 02442-231700 9423072700AGM EB M.V.Munde 02442-229201 9403 1 17333 m v []it u [O_g-@.gm a j l, c o mSDE K C Deshpande 02442-232I00 9422931,100 kc deghpande@bsnl.c,o,in

BhandaraGM Arvind Patil-L/A 07184-259700 9422:101,01_5

AGM EB Gadpavle 071.84-254900 9423992580SDE A S Lade .9423689601 a:lade @red iff m a i l.co m

. Buldhana

TDM N P Kawade 07263-253700 94222731,80AGM EB Kendre 07263-259s00 9422248899AGM EB Rajoria (AGM) 9422880333 sd e.bd n @_ rerliff m a i L co m

Chandrapqr

GM Dayasha n kar 07172-263000 9405522622DG.M Wasnik U M 07172-256300 94236861"26AGM EB Gajbe 07172-264297 9422921996 yr"n-sd.313@c!ra!-e_o_m

DhuleDGM Magare H D

02562-281,L22/283.1.00 9423193800

AGM EB Ba lsa ne 02562-241000 9423979582SDE Shaikh 9422288024 asq!hAjkh@gmail.com

Gadchiroli

TDE Adhikari H R 07132-22211"1 94221,35007SDE Waghmare 9422910299JTO EB Ka pgate 94221"54999 k j1-gzzz,@rc-d-tf f narj,,c o rr

GondiaGM Arvind Patil (L/A) 07184-253000 94221.01,015AGM EB Gadpavle 9423992580SDE A S Lade 942368960r arladeJ&edtllmarl.corn

HingoliDGM Naini B G 02452-222200 9423157792AGM EB Sanap V P 02452-227800 9422875600JTO EB Hamadapurkar 94221,09300 n kleparbh_e-L@srndl. c o m.

P \/3

Escalation Matrix for CCTNS project.

as on 05.05.20L3

SSA NAME DESGN NAME Tele no Mobile EMAIL

Pa rbhan i

DGM Naini B G 02452-222200 94231s7792AGM EB U P Sanap 9422'875600

JTO Hamadapurkar 94221.09300 m ktspa rbha ni (dsma i l.com

Jalna

TDM N P Kawade 02482-232900 94222731.80AGM EB/T Bharate H.B. 02482-234000 9422931.801Co Ba lshete 02482-240000 942339s233 ba lshete@ema il.cbm

Jalgaon

GM s K VERMA (L/A) 0257-2222555 9422775757DGM S.K.Verma 9422775757AGM EB Warke 0257-2239551. 9422275909SDE EB Nehate R S 9422775499 rsnehte @ bsn l.co. i n

Kolhapur

GM Rawat M R 023 1-2658 181 9421_61_3444

DGM EB WALKE C S 0231.-2656200 9420010200AGM EB Bhosa le 0231-2662200 9422566999SDE EB P.C. Ku lkarn i 0231.-2650200 9427050100 pckulka rni@smail.com

Latur

GM Ramkrishna M 07382-248400 942201.6970DGM S V KUDRIKAR 02382-240400 9422201.01.5

AGM EB R N Dixit 9422657900

Nanded

DGM Malborgaonkar 02462-233600 9422L70008AGM EB N.R.Kusanewar 02462-232200 9423 136100 |Irsu sa n gwa r@ ema i l. co mSDE EB l. H.Sayed 9423693901 saved ilvas@redjffmail.com

Nandu,rbarDGM Magare

02562-2811"00/281.122 , 9423193800

AGM Balsane 02562-241.OOO 9423979582SDE Shaikh 02562-2211.99 9422288024 asc.shai l<h@gmai l.com

Nagpur

GM K K SINGH 071.2-2522200 9423311777DGM EB Naktode 0712-2533566 9422330011AGM EB Wasnik 011.2-2550001 .9422140002SDE EB Shidore Amit 9422055055 e b!4,A,agp-g1@11m a i l. co m

Nasik

GM Praja pati 0253-2578845 9423026999DGM EB D.A,Joglekar 0253-2310330 9422770670AGM EB U.B.Jadhav 0253-2583332 9422272899 adhavu b@email.conSDE EB Rupesh Gujrathi 0253-2583332 9423033700 ru pesh @ bsn Lco. i n

OsmanbadDGM A L Kulkarni 02472-220260AGM S S Sonawane 02472-227799SPE EB lurup 9422968422 betu ru n@ bsn l.co. in

Pune

GM PATHAK ASHISH 020-24426666 9423572072 asheesh. pathak@gmail comAddI GM J.N.Thorat o20-26122424 942206s566 thoratin @bsnl.co.inAGM EB S.M.Chavan 020-26113030 9422652424 chava nsm@ bsnl.co.insIJL Lts b.H.Kamote o?o-)61 ?7500 9422530096 balkrishna kambleOT@vahoo.com

Raigad

GM EB Shenoy V N 022-27465200 9422292020DGM EB RAO 022-27483140AGM EB Kohad ka r 022-27480076 9423894555

SDE EB Palsule U A 9422013806 -uembule€" b :nl*g_al n

P rlg

Escalation Matrix for CCTNS project.

as on 05.0G.20i.3

SSA NAME DESGN NAME Tele no Mobile EMAIL

Ratnagi ri

Gt\/t Prabhakar B patil 02352-221.444 942)O\\\\)

DGM Rao02352-

234200/227800 942)51)\\qAGM EBl( Mrs Lele 02352-221600 9422965800SDE EB Sh. Pradeepkumar 02352-225000

g-o f -rlt't_ej eiatH-1,];egp fl . c o m

. Sa ngii

GM K K SAXENA 0233-2330000 9423023456DGM(CAC 5 B Nabapure ut33-2625600AGM EB V.D.G holac 0233-2628800 9422042121SDE EB vdsh_o]-a,:s@-ff tC;qml-{. Wankhade 942)40647q

Kalyan

GM Kishorkumar u25 r-2205566 942)?1 01 1 nDGM EB Savadeka r 0251t11)a.no 9423990002AGM EB Khankare o251-2302023 9422247423SDE EB Singh A.M. 0251J1l 1111 9422660003

SindhudurgrDM Prabhakar B patil

. u2363_

273800/274000 94220555s2

9422402300)E MKTG R.S. Patil o?361J7a.LtrnTO EB S.K. Datrange. 9423970733 *de-kalgg@-bidro,in

Yeotmal AGM EB Bende07232-

239000/25s000 9422866500SDE EB Manju Khodwe 0723)t47)on 942292353s

Sata ra

GM Londhe P K 02762-235000 q4)?qqA)?oDGM Shirke 021,62)Tonn 9422402202AGM EB B M Bhosale

9422002555SDE EB N P Kulkarni 9422606606

Solapur

GM SSJha l,t_s5_q'!-|id!:r_l el(glyA !go,!o m9422644566

DGM P.R.Mahamuni9422065561

AGM EB Kapse9422964888

SDE EB KoreBN,9423065988

WardhaTDM Lambodhari 071\)tilono 9422811.066SDE EB Fursule

9404549444

Washim

GM Dwivedi D C 0724_

2423800/24320009422791988

AGM EB M.D.Gadre 0724-2444477 94231.61717SDE R.D.Wankhede nl0gAaJe @r bsn l.co, in

"dwankhede@bsnl.co in0724-2421003 9422161.800

e ele