talent retention and planning for the future · • attract the right talent who is aligned with...
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Talentretentionandplanningforthefuture
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Whoisthemodernlawyer?
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Whatdoesacareerlooklikeforthemodernlawyer?
• Nolongera‘onefirmforlife’mentalitysolawyersarelookingforfirmsthatcanprovideprofessional&personaldevelopmentopportunities.
• Continuouslearningismoreimportantthanevertokeepupwithincreasinglycomplexlegalissuesandevolvingtechnology.
• Problemsolving&creativitywillbemorehighlyvaluedasinnovationbecomesakeydifferentiatorinanincreasinglycompetitivemarket.
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Wesurveyedourmillennials…
Whatdotheyvaluemost?
1) Careerdevelopmentandlearningopportunities2) Alignmentofpersonalvaluesandinterestswithwork3) Regularfeedbackandcommunication
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Howcanyouretaintalentandplanforthefuture?
Heads
Hearts
Hands
Maximiseengagement in3keyareas
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Maximisingengagement- there’snochoice!
Researched2000companiesworldwide*• 29%employeeengaged• 52%notengaged• 19%activelydisengaged
Howcananyteamwinagamewhentwothirdsoftheirplayersaren’ttrying?
Thebenefitsofmaximisingtheengagementofyourpeople• Happyclients• Improvedproductivity• Higherlevelsofcreativityandproblemsolving• Retainingtoptalent
*GallupEmployeeEngagementIndex2011
29%
52%
19%
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Engagingheads
Intellectualbuy-inandopportunityforgrowth
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70% saidcareerdevelopmentisatopmotivator
80% lookforopportunitytogrowwhenlookingforwork
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Differentiation– theburningplatform
ThesesoberingnumbersfromBain&Cosuggestthere’sarealchasmbetweenhighperformancerhetoricandrealworldcustomer-centricbehaviour.
Inthisstudy,Bainaskedseniormanagersacrossanarrayofindustrieswhethertheythoughttheirbusinesseswereclearlydifferentiatedfromcompetitors– and80%saidyes.
Clientsofthesesamecompanieswerethenaskedthesamequestion– just8%ofagreedthebusinessinquestionwasclearlydifferentiated.
8vs.80percent!
Solution- EmployeeValueProposition0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Managementview Customerview
Howdifferentiatedisyourfirmfromcompetitors?
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STRATEGIES
EngagingHeads
CreateanEmployeeValueProposition
§ EVPisaspacethatyoucanowninyourmarket– it’swhatmakesyouuniqueanddifferentiated.
§ It’sspecifictoyourfirmandmustbetestedandgenuine.§ Allowsstafftohaveaclearunderstandingofhowthingsare‘donearoundhere’.§ Allowsforpeermanagement– theydevelopedit,theyfosteritandgivesthempermissionto
callout‘offbrand’behaviours.
§ Beclearwithhowitfitsinwithyourvisionandvalues.§ MakesureyourEVPalignswiththemessageyou’reputtingouttothemarket.
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Effortoverobligation
OurValues• Wecareaboutwhatwedoandthe
peopleweworkwith• Wecareabouttheclientsweworkfor• Wecontinuallyimprovetobethebest• Wearedeterminedtoreachourgoals
EffortOverObligationWeexpectnothinglessthanexcellenceatInfoTrackandwemakenoapologiesforthat,nordowecompromiseonthat.
Ever.
Behaviours
Formthebasisof:• Jobadvertisements• Interviewguides• Jobdescriptions• Performancereviews
AttractSelectManageDevelop
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Knowyouremployees§ Duediligenceforculturalalignment§ Flexyourleadershipstyleaccordingly
Provideaccountabilityandtransparency§ Roadmapofwherethefirmisheaded§ Transparentacrossalllevelsofthefirm
AlignindividualKPIswithfirmgoals§ Keystrategicareasoffocusforasetperiod§ Challengingyetachievable
Leadbyexample§ Provideevidenceandaddvaluewitheveryaction
STRATEGIES
Engagingheads:clearandalignedstrategies
• Companystrategyonapage• Companyupdates• IndividualTop5’s• Midthirdreviews• Lunch&learns• Lateraltransfers• GrowwithInfoTrackdevelopment
plans
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Createtargeteddevelopmentplans§ Competencies,personalstyle,knowledgeand
experienceProvidecoachingandmentoring
§ Employeedriven,cleardeliverablesandoutcomes§ Formalisedmentorshipprograms§ Regular,frequent&feedbackwithactionpoints
Empowerstafftodevelop§ Encouragethemtofindexpertiseandteachothers
Giveampleopportunityforlearning• SpecialisedworkshopsandCPD opportunities• Secondmentstobroadenskillsets
Engagingheads:opportunitiesforgrowth
STRATEGIES
• Dailyhuddles• Structuredandrobustonboarding
program• Tailoredperformancereviews• Policechecks• iMentor• Employee-runlunch&learns• Lateraltransfers
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Engaginghearts
Ajobisn'tjustajobforthenewgeneration;they'relookingformeaninginwhattheydoandanemotionalconnectionyourfirm.Theirmoralcompassneedstoalignwithyourfirm'sinorderforthem tobe engaged.
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75% statedthattheywouldonlylookfornewworkiftheircurrentjobwasn'tfulfilling.
98% believeabusinesscanpositivelyimpactsociety.
1/3 saidoneoftheirbiggestmotivatorsasateamtowardsagoal.
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STRATEGIES
Leavealegacy§ Employeesareyourbiggestadvocates§ Employeesneedtobelievethatyouareinvestedin
themaspeopleRecogniseandreward
§ Takethetimetoknowhowemployeesliketoberecognisedandcelebratesuccessoften
Celebratediversity§ Useitasastrengthandsourceofinnovation
Learnfromfailuresandsharesuccesses§ Encourageacultureofquestioning§ Proudlycommunicatesuccess
Engaginghearts
• SpotAwards
• iNominate - bespokepeer-peerrewardprograms
• CookIT
• SweatIT
• InfoMingle
• iCare– benefitsprogram
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STRATEGIES
Takethetimetounderstandyourpeople§ Behaviouralprofiling§ Motivationaldrivers
Provideopportunitiesforpersonaldevelopment§ Developthemaspeople,notjustemployees§ Understandtheirpersonalgoalsandshowthemhow
theycanworktowardsthemintheirrole
Engaginghearts
• iMentor
• INteract personaldevelopmentworkshops
• WalknTalkmeetings
• Strategicprojects
• LunchwiththeBoss
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Engaginghands
Giveyourstaffthetoolstodeliverwhatyouneedandtheflexibilitytoempowerthemtoinnovateandlead.
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64%ofrespondentsintheDeloitteMillennialSurveysaidaflexibleworkingstyleimprovesorganisationalperformance,personalbenefitandloyalty.
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STRATEGIES
Askthem!§ Cover3mainareas:
Foundations(expectations,equipment)Belong(strategyandalignment)Develop(careerandgrowth)Verbatim:Whattochangeandwhatnottochange
Actonit!
Securethetoptalent- fast
Engaginghands
• Inhouseleadershipprogram
• Employeesurveys:‘PeoplePulse’
• 7dayrecruitmentSLA
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STRATEGIES
MonthlyTopandBottommeetings§ Performanceplansfortopandbottom5%§ Singlepointsoffailure§ Successionplans§ Roadblocks/flightrisks
Givethem toolsforgrowthandagility§ Removethenoise§ Supplythemwithtechnology§ Testoutnewprocesses
Provideopportunitiestocollaborate§ Crossdepartmentalprojectwork
Engaginghands
• Thirdlysuccessionplanning
• 54internalstafftransfersinthelast12months
• StaffruntheirownLunchnLearns,informationlibraries,webinars
• Automationofinternalsystems
• Latestsoftwareacrossthebusiness
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Increasingengagementwillhelpyou:
• remainagileinthechanginglegalmarket
• create astrongculturewhereyourstafffeelvalued
• attracttherighttalentwhoisalignedwithyourfirm’svalues
• retaintoptalentthroughinvestedemployees
• turnyouremployeesintoleadersandinnovators
• leadyourfirmintothefuturewithastrongteam
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HeadsIntellectualbuy-inandopportunityforgrowth.
Hearts
Hands
Emotionalconnection,purposeandfulfillment.
Empowerthemwiththetoolsandflexibilitytolead.
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DownloadtheeBook:www.infotrack.com.au
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Questions?
Ifyouhaveanyfurtherquestions,don’thesitatetogetintouch.
FionaCrawfordGeneralManager,HumanResourcesm 0418236404e [email protected]