tamilnadu generation and distribution … training programme ... (a govt. of india undertaking) non...
TRANSCRIPT
Dear Sir / Madam,
D.O.Lr. No: 313 / DGM / HRD / STC /SM-II / 2012 Dt. 01.06. 2012.
With kind regards,
Encl : As above
To
Yours Sincer ly,e
(DGM / HRD / STC)
Power Finance Corporation Ltd.(A Govt. of India Undertaking)
INDIA
th
Sub: TANGEDCO-HRD - STC - DRUM Project - 5 days raining
programme on
- from to - Deputation of Middle/Senior Level Engineers/
Managers - Requested - Reg.
non-residential free t
16.07.2012 20.07.2012
“Performance Benchmarking and Quality of Supply and Service”
16.07.2012 20.07.2012
Developing Performance Benchmarks
non-residential training programme
I am extremely happy to invite your Engineers/Managers to participate in the
DRUM Project National Level Training Programme on “Performance Benchmarking and
Quality of Supply and Service” from to to be conducted by Staff
Training College/TANGEDCO, Chennai.
This training programme focuses on ‘ ’ in order
to gauge the efficiency levels of Distribution Companies pertaining to the operations as well as
customer services and also towards quality of supply and service, KPIs, tariff setting,
performance evaluation, developing regulations and standards of performance. All the
sessions will be handled by Excellent Resource Personnel in air-conditioned training hall with
good ambience.
I will be very thankful, if you could depute Middle/Senior Level Engineers/Managers
to participate in the above mentioned .
As the Ministry of Power insists for a considerable participation by women executives, they
may also be deputed. A copy of brochure is enclosed.
I look forward for a favourable early reply confirming participation from your
organization to enable us to finalise the list as the total participants are restricted to thirty (30).
(No Course Fee)
MISSION: “To Energise the People who Energise the Nation” “Training for all”VISION:
Er. VATHSALA GURUMURTHY, B.E.,Deputy General Manager / HRD,Staff Training College
5 Floor, Western Wing,N.P.K.R.R. Maaligai,144, Anna Salai, Chennai - 600 002.Ph : 044-28525393, Fax : 044 28521944-28515066/Mobile: 94458 57585 / 86 / 87 / 88 / 89E-mail : [email protected] / [email protected]
Sd...(01.06.12)
TAMILNADU GENERATION AND DISTRIBUTION CORPORATION LTD
Development through International partnerships
INVITESYOUR
EXECUTIVES
at A GEDCO
Scaling greater heights...
ABOUT STAFF TRAINING COLLEGE
16 20 July 12
INDIA
Power Finance Corporation Ltd.(A Govt. of India Undertaking)
NON - RESIDENTIAL
�PERFORMANCE BENCHMARKING AND
QUALITY OF ELECTRICITY SUPPLY AND SERVICE �
KUNDAH I HYDROPH - 60 MW
KADAMPARAI PUMPEDSTORAGE PH - 400 MW
PUSHEP - UNDERGROUNDPH - 150 MW
TUTICORIN -THERMALPS - 1050 MW
KUTTALAM GASTPS - 101 MW
MUPPANDALWINDMILL
TANGEDCO LTD( A subsidiary of TNEB Ltd.)
v The Staff Training College (STC), Chennai was
established in the year 1979 for imparting Managerial /
Administration oriented training to Board’s Personnel
covering both Engineering and Non-Engineering
cadre.
As many as 300 training programmes have been
completed by STC during the year 2011-12. Apart
from versatile inhouse faculties resource personnel
from various prestigious organisations are also
delivering lectures.
STC is conducting DRUM Project Training
Programmes since 2005, with an overwhelming
response from various Electrical Utilities / SEBs
across the Nation.
v
v
REGISTRATION
Engineers / Managers of middle / senior level management from Electricity Boards,
DISCOMs and Regulatory Commission having business in distribution areas.
The Ministry of Power, Government of India in collaboration with USAID/India has
jointly designed the Distribution Reform, Upgrades and Management (DRUM)
Project with the purpose of demonstrating the best commercial and technological
practices that improve the quality and reliability of ‘last mile’ power distribution in
urban and rural areas in the country.
This programme on “Performance Benchmarking and Quality of Supply and Service”
helping the participants to develop greater insights into various
facilitates aligning strategies with the organization direction.
ultimately aims at
aspects that
The subjects in this programme will be dealt with by an appropriate mix of
experimental learning, exercises, group discussions, role plays and lectures. The
sessions will be dealt by esourceR Personnel in the respective areas.
COURSE CONTENTS
WHO SHOULD ATTENDCONTEXT
OBJECTIVES
METHODOLOGY
16 - 20 July - 2012 **
**
(5 days)
(Bus Stop : LIC, Mount Road)
(Location: Approximately 2 Kms from Chennai Central and
Chennai Egmore Railway Station and 20 Kms from Chennai Airport)
Howard Hall, 1 Floor,
Western Wing,
NPKRR Maaligai,
TANGEDCO ( A subsidiary of TNEB Ltd.),
144, Anna Salai,
Chennai - 600 002.
st
Reporting Time for Registration 09.15 A.M. on 16 July 2012:th
This programme is totally free. However the participants have to make
their own arrangements for their journey and Accommodation.
DATES & VENUE
FREE NON-RESIDENTIAL PROGRAMME
1 Distribution Reforms - An Overview
2 Performance Bench Marking of Distribution Companies
3 Concepts & Identification of Key Performance Indicators (KPIs)
4 Development, Management and Monitoring of KPIs & Indian Case Example.
5 Role of Regulatory Commission and KPIs &
International Experience - Case Example
6 Measuring customer satisfaction - Tools and Techniques
7 Field Visit - Consumer Satisfaction Survey
8 Exercise : Group work on the field visit
9 Presentation & Open House Interaction
To build the capacity of middle management in distribution utilities and the regulatory commission staff in
their role in setting benchmarks to evaluate the performance of the utility and to define and achieve the
quality of power supply and service to the consumers to meet their expectations.
Nominations may be sent to :
Deputy General Manager / HRD,
Staff Training College / TANGEDCO,
NPKRR Maaligai,
V Floor, Western Wing,
144, Anna Salai,
Chennai - 600 002.
Ph : 044-28525393 Fax : 044 - 28515066 / 28521944,
Mobile :
E-mail : [email protected] / [email protected]
Er.Vathsala Gurumurthy, B.E.,
94458 57585 / 86 / 87 / 88 / 89