targeted training-v.2
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Training & Communications for Today’s Market
Targeted Training Revolutionary
Approach Focused curriculum 30-minute Lessons Instructional Guides Pre- and Post-
Assessments Based on skill level Based on job
classification Quality, Diversity,
Health & Safety Customer Service
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Targeted Training Traditional Seminars
Employees are lectured for 8 hours daily
Given tons of materials to read and digest
Skills based; rarely behavior based
Learning comprehension is low after about 6 weeks
Concepts are forgotten
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Targeted Training Brain Research tells
us that people process information better in shorter chunks
Yet, many companies demand that their employees learn large amounts of content to get the best “bang for the buck”
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Targeted Training We need to examine HOW
to deliver training How do adults learn? How do we change
behaviors in the workplace? How do we open lines of
communication? How do we reinforce
concepts learned? How do we give employees
“just-in-time” learning to address current business issues?
How do we proactively develop job skills and behaviors?
Who do we measure it?
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Targeted Training Instructor-led Curriculum developed
in multiple “Single Topic Lessons”
Delivered in 30 minutes Focused on one concept Measurable Assessments Highly interactive – and
flexible Sensitive to daily
schedule demands
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Targeted Training Offers two critical
learning attributes: Personalized,
facilitator-led interventions
Just-in-Time educational experiences
Training is focused on needs and behaviors of individual workers
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Targeted Training Easily accessible and
cost effective Not dependent on
sophisticated computer technologies
Lessons created in Microsoft-based applications
Lessons are transformed into PDF files for security purposes
PDFs placed on your intranet site, downloaded, printed and distributed to your employee network
Minimal print costs
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Targeted Training Nomenclature
Each Targeted Training “Module” contains: Single Topic Lesson Instructor Guide Assessment (pre and
post are the same test) Targeted Training
“Curriculum” features multiple “Modules” Based on skill level Based on job
classification
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Targeted Training Single Topic Lessons
Key Elements” are included down the left column
Detailed learning concepts are in the right section.
Single Topic Lessons focus on teaching specific LEARNING OUTCOMES – behaviors that are expected and applicable to job operations
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Targeted Training Single Point Lessons
Very concise Very informative Quick-and-easy format Very Flexible Promotes
communication and group-work involvement
Could be used for New Employee Orientation applications
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Targeted Training Instructor Guides – 5 parts
1. Before the Lesson – Instructor/Facilitator Preparation
2. “BEST” Presentation Tips3. During the Lesson – Aiding
Facilitators on delivering Single Topic Lesson content
4. Ask Discussion Questions – Focused on “localizing” the concept with specific questions about your local department
5. Summary/Post-Assessment
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Targeted Training Pre-Assessments - administered before
the lesson. To help determine an employee’s
current knowledge level. Pre-Assessment administered to the
appropriate employee or work group before or in advance of the scheduled training course.
Post-Assessments - administered after the lesson.
Post-Assessment intended to ensure knowledge transfer.
Once all employees have had adequate time to complete the assessment, the assessment is reviewed as a group.
Employees are allowed to retain their copy of the post-assessment during this review.
Employees’ questions are clarified and employees are coached, as required, with appropriate follow-up on any assessment questions they did not understand or did not correctly answer
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The Instructional Process◦5 minutes – Administer Pre-Assessment◦5 minutes – Read the Single Topic Lesson◦10 minutes – Teach the Single Topic Lesson◦5 minutes – Conduct Discussion Questions ◦5 minutes – Administer Post-Assessment
Total: 30 Minutes
Targeted Training
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Targeted Training No more long lectures Training is focused on one
concept All lessons include an
Instructor Guide Discussion questions are
encouraged for interactivity
Reinforcement of each concept occurs on a “Just-in-Time” Basis
Flexible Training, based on your schedule parameters
Proactive approach to business problems
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Targeted Training Curriculum Analysis
Modules can be developed from “scratch” or from existing curriculum
Curriculum Path Example: 33 Modules
developed from 1-day Diversity seminar
Packaged in a complete “library”
Used at any time to address specific business situations
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Targeted Training Modules may be
“systematized” and taught on a monthly basis
The “30-30” Instructional System
One lesson every 30 days
Each lesson is 30 minutes long
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Targeted Training Business Case
Scheduling is critical Tough economic times Minimal time and budget
for 2-day or 3-day seminars Yet, employees still need to
learn new concepts, refresh job skills, communicate with other employee groups
Employees need to re-examine processes, understand principlesof customer service
Employees need to APPLY the knowledge to their jobs on a regular basis
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Targeted Training The Perfect Alternative
to Web-Based Training◦ It’s impersonal – the computer
can’t answer all your questions about a subject.
◦ You need the help of a live instructor
◦ It’s highly dependent on a strong IT infrastructure
◦ It’s highly dependent on costly updated computer technologies
◦ Not all work stations have enough computer equipment
◦ It’s remote – and very isolated◦ You lose the ability to “interact”
with other employees, which is an important part of the learning experience
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Targeted Training Easy To Facilitate
Workable “chunks” of information
Instructor Guides help Supervisors become better teachers
Great way to “mentor” employees
Designed with assessments, discussion questions and interactivity
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Targeted Training Reinforcement Tool
Research indicate people need ongoing communications to reinforce the knowledge and skills learned during training
Communication must be focused on: Applying what’s learned Comprehending the content Reinforcing learning
outcomes Developing “active” learning
vs. “passive” learning
That’s what Targeted Training is all about!
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Targeted Training Transfer of
Knowledge Assessments contained
in each Module Pre-test and post-test
process in the classroom
Observation Tools Performance Checklists
Measuring behaviors
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Targeted Training Multiple uses and a
Plethora of Benefits Just-in-Time Training New Employee
Orientation Library of materials for
Reinforcement and Sustainment
Instructor Guides for every Lesson
Better Mentoring System Scheduling Flexibility Cost Effective
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Next Steps
Call DOC O’Connor(248) 66-00-DOC or e-mail at [email protected] more information
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