tasscc technology education conference (tec) march 30, 2012 · twc overview twc is responsible for...
TRANSCRIPT
TASSCC Technology Education Conference (TEC) March 30, 2012
Lisa Richardson Deputy Director
Information Technology Division Texas Workforce Commission
Presented by:
Migrating to Office 365
TWC Overview
Business Problem
The Solution
Security Review
Benefits
Issues Encountered
Next Steps
TWC Overview
TWC is responsible for overseeing the state’s workforce development programs, administering the Unemployment Insurance program,
and upholding Texas labor law, and maintaining Texas labor market statistical information 28 Workforce Development Boards & more
than 240 Workforce Centers 3,525 Email boxes
Business Problem
Aging hardware
End-of-life version of Microsoft Exchange
Data recovery and stability concerns
Mailbox space limitations
The Solution
Migrate Exchange Servers, mailboxes, personal .pst folders, and Blackberry devices from DCS to the Microsoft hosted solution, part of Office 365.
Replace Message One Email failover with auto-failover at Microsoft datacenters.
Move spam filtering and mailbox virus protection to the Microsoft hosted site.
The Solution (cont)
Activities Retained by TWC o Mailbox administration o General exchange administration o Outlook client support
Obtain DIR waiver to remove the TWC Email environment from DCS
Security Review
Microsoft Data Centers are FISMA Certified o Toured facility o Physical security is phenomenal
Redundancy o Data is mirrored in two geographically diverse
data center locations o For all resources (e.g., electricity, cooling,
backup, staffing, water) Multiple options
o Public cloud o Private cloud
Benefits
Increase services to staff o Increase mailbox size from 50 MB to 25 GB o Self-service recovery of deleted e-mail o Automatic Email backup
Reduce costs o Cost savings ~ $160K per year o Eliminate support for Message One Email
failover o Reduce DCS capital expenses
Benefits (cont)
Eliminate hardware and maintenance risks o Migrate off 7 year old hardware o Migrate .pst files from local PC hard drives
Instant failover for e-mail customers
Seamless disaster recovery
Issues Encountered
Upgrades required o Office 2007 sp2 on all agency computers o Deploy AD FS 2.0 on Windows 2008 server
Single Sign-On not working o Configure so users didn’t have a second sign-on o Require purchase of additional servers o Open ticket with Microsoft
Issues Encountered (cont)
Office 365 does not support Blackberry devices o Switch agency supported devices to iPhone o Very limited time for testing and problem solving
Spam settings not as timely or strict
Indexing issues for users with large .pst files
Issues Encountered (cont)
Mailbox issues on Office 365 o Outlook rules should be turned off o Senders with read/receipt turned on receiving auto
response that message was deleted unread o Historical emails reappearing in batches o Meeting notices reappearing from several years ago o Limit for sending mass emails - 500 at a time o Manual requirement to correct time zone in Office
365 Web Portal - no global setting
Next Steps
Migrate remaining .pst files to Office 365 following PC Refresh
Implement encrypted Email for select mailboxes
Implement SharePoint via Office 365
Lisa Richardson Deputy Director Information Technology Texas Workforce Commission [email protected] (512) 475-3691
Contact Information