tce lab crdi half page handout summer 2012
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www.tcelab.comBoston, Seattle and Calgary
3 Verbatim Analysis and Key comments organized into a word cloud
2 Potential impact of loyalty on Revenue Growth
1 RAPid Customer Loyalty Score
CRDc (Customer Relationship Diagnostic) is a bi/annual customer loyalty research survey that diagnoses 5 key performance indicators. Used by Voice-of-Customer (VOC) professionals in Fortune 5000 �rms to integrate into C-Suite dashboards and strategic decision making.
6.1
Estimated ROI of expenditure = 47%Net Revenue Growth = $214,000.00
54%percentile
4 Key Driver Chart
5 Competitor Benchmarking: (C-PeRk)
The CRDc is one of six business intelligence solutions from TCELab helping companies measure, improve and valuate the health of the customer relationship leading to businesstransformation and sustained revenue growth.
tcelab.com/selfassessHow do you measure up? Take our FreeCustomer Experience Management (CEM) Self-Assessment
One of six business intelligence solutions from TCELab helping companies measure, improve and valuate the health of the customer relationship leading to exponential revenue growth.
3 Verbatim and Sentiment Analysis
2 Potential impact of loyalty on Revenue Growth
1 RAPid Customer Loyalty Score
CRDi (Customer Relationship Diagnostic) is a one time customer loyalty research survey that diagnoses 5 key performance indicators. Used by Investors as part of their customer due diligence in their investing and acquisition decisions.
6.1
Estimated ROI of expenditure = 47%Net Revenue Growth = $1,214,000
54%percentile
4 Key Driver Chart
5 Competitor Benchmarking: (C-PeRk)
www.tcelab.comBoston | Seattle | Calgary
tcelab.com/selfassessWant to help companies in your portfolio? Have them take our free Customer Experience Management (CEM)Self-Assessment.