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Annual Report CCS Disability Action North Taranaki Inc 2015/16

80 Years On Te mahi whai tikanga mo te waru tekau tau

Contents

Contact Us (06) 758 5423 or 0800 227 2255 [email protected] McKendrick House, 112 Vivian Street, New Plymouth 4310 P O Box 324, Taranaki Mail Centre, New Plymouth 4340

www.Facebook.com/ccsDisabilityAction www.Twitter.com/ccsDisabilityA http://nz.linkedin.com/company/ccs-disability-action www.Central.ccsDisabilityAction.org.nz/ Registered Charity Number: CC30448

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80years

CE & Regional Branch Report 3

Local Executive Committee Report 5

Regional Representative’s Report 6

Service Manager’s Report 8

Access & Community Development

Manager’s Report 10

Quality Coordinator’s Report 11

Summary of Financial Statements 12

Our Stories 15

Our Services 18

Our People 19

Thanks to Our Supporters 20

ANNUAL REPORT 2015/16

2 CCS DISABILITY ACTION

I AM PLEASED to present my report to the Annual General Meeting of the North Taranaki Branch on behalf of Richard Ous-ey who retired in July 2016. Richard had been regional manager for the Branch for two years and been an integral member of the senior leadership group for the Central Region for many years. We wish him well in his retirement.

The last year has been, like many before them, a challenging year for the Branch, as staff worked hard to continue to provide effective, quality supports to disabled people and their families across the region.

The Branch was able to trial and learn from new ways of working, in particular “My Way” and “Whanau First”. These two services are all about working differently to enable people to break down barriers that were preventing them from achieving life’s goals. The feedback about these services has been very positive and the Branch will work hard to keep some of them going in the future.

The focus on enhancing the quality of the Branch services has continued. We simply want to be the very best provider of supports to disabled people and their families and one they turn to at times of change and challenge. Our way of work-ing is totally consistent with the principle that disabled people should be in control of their lives and have choices about how

they achieve their goals. More information about our quality work is contained in the Quality Section of this report.

The new Health and Safety legislation has arrived and we are confident that we have the systems in place to meet its re-quirements and ensure we deliver a work-ing environment that is safe for everyone. More information about Health and Safety is contained in the Quality Section of this document.

The branch has continued to work closely with the communities that it sup-ports helping to remove barriers to par-ticipation for disabled people and their families. This work continues to be led by Raewyn Hailes, Access and Community Development Manager for the Central region.

Finally I would to thank everyone who has contributed to the work and successes of the Branch over the past year. This includes:• Our Governance leaders for their stew-

ardship• Alison Goldby for her day to day leader-

ship of Branch staff• Our hard-working and talented staff for

their commitment in challenging times• Our funders, volunteers and supporters

who have made our work possible• Community organisations that we have

engaged with during the year

Report

Chief Executive & Regional Branch

INCLUDING ALL PEOPLE 3

David MatthewsChief Excutive

• Central and local Government leaders and officials we have worked with and challengedAND of course disabled people and

their families who have invited us into their lives, and who are the reason we exist.

We move forward into a new year with feelings of excitement and a little anxiety. Excitement over the prospect of a new building to support our work and the pros-pect of being able to influence future deci-sions on the shape of the disability sector as well as offering our own unique style of working to the community. Anxiety be-cause so much is unknown which makes forward planning challenging.

Chief Executive & Regional Branch Report - Cont



DURING THE YEAR Richard Ousey retired after some 13 years of dedicated service to CCS. His contribution to the successful running of our branch has been immense and his is going to be a hard act to follow. His recent appointment as Central Region manager prior to retiring meant other branches were able to tap into his considerable knowledge of CCS workings.

Our branch is in a very sound situation due to prudent management and our balance sheet is proof of that.

We have to be aware however that as others come into the market place and tender for the work we carry out we may have to work smarter to keep ahead of these groups.

Final plans have been finished for our new building and the adjoining section cleared ready for construction. Local building firm Cleland’s have been chosen to construct our new purpose built premises.

Our local council have been instrumental in creating delays due to health and safety issues around firewall implication’s on our existing building.

We are working through these issues and hopefully construction should commence prior to Xmas

Our staff, led by Team leader Alison Goldby, have worked tirelessly during the past year and have to be congratulated on

their efforts. Having sat in on a number of staff

interviews I have been very impressed with the calibre of those applying to work for CCS North Taranaki

Thanks are due also to my fellow committee members for the support they have given me and the branch. In particular John Eagles for his legal advice on a number of matters during the year.

Report

Local Executive Committee

Graham CochraneChairperson


Report

AS ANOTHER YEAR flashes by I would like to thank everyone who is involved in the operation of the region’s branches for your dedication, skill and time contribution, which is very much appreciated. Special thanks to Richard Ousey the Regional Manager who retired during the year. In the remainder of my Regional Representatives report I have outlined some of the major initiiatives of the Board and the Chief Executive that impact on the national operation.CCS Disability Action – 80th Celebrations Approximately 2000 people attended the 20 events held during the year. Well over 100 people attended the Dinner of Celebration at Te Papa. Each of the three regional branches held events that displayed the character of their branch, involved lifelong members, and showed the connection to the community and CCS Disability Action clients. Wellington Branch delivered six videos to capture a verbal history of Wellington Branch.The Gathering - Karanga Maha “Many Voices”In March 2016 CCS Disability Action held the Gathering with the theme “Karanga Maha – Many Voices” with the specific focus on young people and children – the next generation.

Governance Voice of our Members and Clients. Branches are still struggling to attract members into the governance role on the Local Committee.Financial ManagementA focus for the Board and Chief Executive has been on the financial health of CCS Disability Action. This has seen a number of policies and initiatives put in place to strengthen how CCS Disability Action operates. These initiatives included:• Kiistone provides contracted financial

management services for the National Society’s Accounts and some Branches.

• Branches are updating new SIPO’s to manage and report on Local Executive Committee (LEC) or LC Finance Committee meetings.

• Investments. Quarterly and annualised return on investments is included in the smart reporting templates.

• Nation-wide Auditor. Crowe Horwath is the organisation’s national auditor.

• Credit Card Register. A Credit Card register has been created.

• Changeover to BNZ. The change from ANZ to BNZ as the organisation’s bank is all but completed. The Taranaki branches stayed with the TSB a community focused funder.

Regional Representative’s



Health & Safety Systems• BWARE. The Board approved the

purchase and implementation of the BWARE Safety Manager system for all CCS Disability Action health and safety management.

• Police Checks. This is mandatory vetting required of everyone who works for CCS Disability Action.

Nation-wide Contracts• ICT Update. The Information

and Communication Technology (ICT) services update across the organisation has included all computer, software, print servers, Wi-Fi in all branches, video conferencing and telephones and cell phones using Spark as the national network provider.

• Motor Vehicles. CCS Disability Action now have two nation-wide motor vehicle contracts with Hyundai and Toyota.

Human Services Quality Framework (HSQF) The National Board adopted the Human Services Quality Framework as the tool for modelling quality in all its operations and services. Membership UpdateMembership data is being updated to include a unique membership number.

ConclusionThis has been yet another busy year that has seen progress in the organisation’s operation across many fronts. Thank you for all your efforts this year and on-going support.

Phillip Blundell, MNZMRegional Representative - Central


Service Delivery

I AM HAPPY to present my report to the 81sth Annual General Meeting of CCS Disability Action.

Some great work has been completed throughout the North Taranaki Region.

One of the highlights has been removal of the building at 114 Vivian Street to make way for the new CCS Disability Action North Taranaki office on that site. Commencement of work on the new building is not far away and the team look forward to working in and providing services and supports from the new purpose built building in the very near future.

Thanks to community and funder support, the team at CCS Disability Action North Taranaki provided support to more than 120 people in 2015/2016.

For example, 46 people were supported through our Vocational Service to find either employment or to participate in their communities. People were supported as per their individual plan goals to identify and to source community activities to participate in or to find paid work or work experience. This also involved supporting individuals to plan and to prepare a CV, approach potential employers for work or work experience, supporting people to join clubs, groups and various social activities, connecting people so that they have the opportunity to make friends and develop natural supports.

Nearly 400 hours of support was provided to secondary students who were supported with the transition from school into tertiary studies, work and into adult life. Some of this support was made possible thanks to the generosity of donors.

Almost 6000 hours of support was provided so that people could live independently in their communities through the Supported Living Service. For example, people received support to source suitable accommodation, to meal plan, prepare and to cook nutritious meals, with household management tasks, money management, support with appointments, support with reading and understanding documentation and for some, sourcing community activities so that they can have to opportunity to mix and socialise with others and to make friends. Each person receives support as per their own individualised plan and identified goals to enable them to live independently.

30 Children and their families were supported through our Supported Lifestyles Service. Information, advocacy, community awareness, school liaison, community resources, sourcing ongoing natural supports/ respite, parenting support, family support can all be accessed via this service, for children and families living with a disability.

Service Manager’s Report



We have three Community Support Coordinators in North Taranaki and a recently appointed Senior Support Coordinator whom divides her time between both North Taranaki and South and Central Taranaki Branches. All are very busy currently coordinating services for the people that we support. We have recruited 4 x new Community Support Workers within this past year whom along with 2 others, provide the various supports to our Supported Living, Very High Needs Vocational and Transition students.

I would like to thank all those who supported CCS Disability Action over the past year. Our donors, whom without their generous support, we would not be able to provide much needed services, to our Governance, who work so hard behind the scenes and have been instrumental in the development of our new building project. To our volunteers who have committed their time and energy so willingly and to our staff who have worked and continue to work so hard to ensure that the people that we support obtain great outcomes and are able to live a good life.

Alison GoldbyAlison GoldbyService Manager


THIIS FINANCIAL YEAR has been busy with a number of ongoing projects and varied work across many aspects of the built environment and the accessible journey.80th Celebrations

As part of these celebrations Richard Ousey gifted a Street Audit to the Taranaki District Council. This was completed and presented to Accessibility Issues Working Party Group where it was very well received. From there it was moved to the Monitoring Committee to be included in the ongoing maintenance programme.

I was on the group organising the “The Gathering – Many Voices”. This very successful event was held in March 2016 with a number of attendees from Taranaki.Work with National and Local Government.

Through this work I have:• Participated in a Workshop facilitated by

Ministry of Culture and Heritage around developing a Companion Card. This has been a partnership with Arts Access Aoteoroa. As a result an expression of interest has been made.

• Participated in the Disability Strategy consultation in Wellington and submitted on line through “Join the Conversation”

• Attended a number of New Plymouth District Council Accessibility Issues Working Party meetings.

• At request of New Plymouth District Council circulated information that

Mobility Parking Permits must be displayed to receive the extended parking time in Council Metered Parking.

Conferences and Forums.I have attended the following

conferences and forums.• NZDSN Conference.• MOH DSS NGO Forum• Attended Accessible Journeys

Workshop and circulated results to date of Kiwi Transport Survey.

Report

Access & Community Development Manager



Other work.Other work has covered

• Mobility Parking permit advertisement showing on WINZ loops

• Participation in Victoria University Heritage Studies Focus Group to identify access issues in Museums and Galleries around NZ.

• Attending NGO secretariat one day workshop “Influencing Policy and Making Submissions” Information was distributed as handouts to Moving Around Communities (MAC) group.

• Meeting with North Taranaki Governance and provided support on disability issues.

• Meeting with the Executive Director of TSB Community Trust, to comment on access for proposed new office space.

Raewyn Hailes

Raewyn HailesAccess & Community Development Manager


Report

THE BRANCH CONTINUES to be supported on quality matters to ensure it is working efficiently and services are delivered to a high standard. We are on an ongoing journey to lift the overall quality of the branch.

Unsolicited compliments are received on a regular basis from service users, their family/whanau and/or providers working with CCS Disability Action.

Online driver safety training was implemented in the latter part of 2015 for all drivers of CCS Disability Action fleet vehicles. However, the provider ceased business part way through 2016, so driver training will be considered as a national project in 2017.

The National Service Pathway will be finalised by December 2016 and rolled out nationally in early 2017. This will enable all CCS Disability Action branches to provide a consistent standard of quality to people being supported. The Pathway will replace the Central Region manual that was introduced in 2015 into the Branch. Benecura, the web-based software used to record activity around people we support will also have enhancements delivered in early 2017 to provide actual data for the standards set in the National Service Pathway.

Key Performance Indicators (KPIS) continue to be monitored and provided every month to the CEO and the Branch Service Manager to aid in managing the branch.

Enhancements continue to be made to processes and tools where required to reduce rework and improve efficiencies.

Health and Safety continues to be monitored on an ongoing basis. The Health and Safety committee meets regularly. Incidents are recorded in a central register and provided to the applicable branch Health and Safety Committee for review. These incidents could include unsafe acts, near misses, accidents (no injury), minor injuries, lost time injuries and new hazards identified. The National Office is in the process of rolling out a cloud-based platform to record Health and Safety and Risk matters across all regions.

Helen CroninQuality Coordinator

Quality Coordinator’s



Notes to the Financial Summary of CCS Disability Action North Taranaki Branch Incorporated

Current Assets are assets that are cash or expected to be converted into cash within 12 months.

Non-Current Assets include assets where the cost is allocated over a number of years, as well as investments.

Current Liabilities are bills that are due to creditors, suppliers and employees.

Equity (Society Funds) is the residual interest in the assets of the organisation after deducting all the liabilities. It balances to the Net Assets.

Cash Flow from Investing Activities is the change in cash position resulting from the sale or purchase of assets and any gains (or losses) from investments.

Cash Flow from Operating Activities are core business activities which provide the majority of an organisation’s cash flow.

Operating Revenue is the money brought into an organisation.

Operating Expenses is the ongoing cost for running the Society.

Realised Gain is a gain resulting from selling an asset at a price higher than the original purchase price.

Unrealised Gain is a profit position, resulting from any type of investment, which has yet to be cashed in.

Total Comprehensive Revenue and Expense is the result of all operations of the Society during the year.

Some Financial TermsA SUMMARY OF the CCS Disability Action North Taranaki Branch Incorporated (the Society) audited financial statements for the year ended 30 June 2016 is shown in the Financial Summary section of this annual report. The summary financial statements have been prepared in accordance with PBE FRS-43 summary financial statements.

The full financial statements have been prepared in accordance with Tier 2 PBE Accounting Standards as issued by the New Zealand External Reporting Board.

The summary financial statements are presented in New Zealand dollars.

The amounts stated in these financial statements have been extracted from the full financial statements of the Society dated 30 June 2016, of which an unqualified opinion was given by our auditors, Crowe Horwath New Zealand Audit Partnership. Copies of these are available from the Group. This summary has been authorised by David Matthews, Acting Regional Manager on 7 October 2016 and has not been audited.

The summary financial statements do not include all disclosures provided in the full financial statements and cannot be expected to provide as complete an understanding as provided by the full financial statements of the Society.

The summarised financial statements should be read in conjunction with the statement of accounting policies and notes to the full audited financial statements.


ANNUAL REPORT 2015/16ANNUAL REPORT 2015/16

Financial Summary For the year ended 30 June 2016

Graph rounded to nearest percentage point

Summarised Statement of Comprehensive Revenue and Expense

Revenue: Our revenue was received from

0% Bequests & Legacies

75% Government Contracts

6% Investments

13% Other Revenue

4% Other Contracts & Grants

2% Funds Raised by CCSDA

Society 2016 $000’s

Society 2015$000’s

Our Operating Revenue Was 458 423

Our Expenditure Was 543 438

Operating Surplus/(Deficit) before Bequests,

Gains on Investments and Gains on Sale of Assets (85) (15)

Bequests Received 0 35

Social Innovation Fund Donation 0 (2)

Realised and Unrealised Gains on Investments 1 27

Realised Loss on Sale of Assets (73) 3

TOTAL COMPREHENSIVE REVENUE AND EXPENSE (156) 48

Summarised Statement of Changes in Equity

Opening Society funds as at 1 July 2015 1,940 1,892

Total Comprehensive Revenue and Expense (156) 48

CLOSING SOCIETY FUNDS AS AT 30 JUNE 2016 1,784 1,940



Summarised Statement of Cash Flows

Graph rounded to nearest percentage point

Summarised Statement of Financial Position

5% Travel And Accommodation

1% Programme Costs

57% Staff costs inc training and development

26% Other Costs

4% Property

4% IT

3% Depreciation

Expenditure: Our funds were spent on

Society 2016 $000’s

Society 2015$000's

Current Assets 834 879

Non-Current Assets 1,065 1,116

Total Assets 1,899 1,995

Current Liabilities 115 55

Non-Current Liabilities 0 0

Total Liabilities 115 55

NET ASSETS 1,784 1,940

REPRESENTED BY: Society Funds 1,784 1,940

Cashflows from Operating Activities (71) 5

Cashflows from Investing Activities 229 10

Opening Cash and Bank Balances 100 85

TOTAL CASH AND BANK BALANCES 258 100


Stephen Watkins & Zaya Zaya

Our Stories

Work experience provides employment opportunity

LYDIA WILSON JOINED CCS Disability Action in May 2016. Her goals included looking at work experience, approaching different businesses looking for work opportunities that aligned with her study. Lydia’s long term goal is to find part-time paid work. Lydia’s qualifications are NCEA Level 3, Diploma in Business studies. Her key skills and qualities include computer skills, time management, literacy, information sourcing, budgeting, accounting.

Lydia was supported to make contact with various local businesses. An opportunity arose for Lydia to have an interview at Powerco for a part-time position. Lydia was successful and given a casual position of 12-15 hours per week as a Business Information Operator. CCS Disability Action supported Lydia to go on site at Powerco and to complete a day’s work. Adjustments to her work station were made to accommodate her needs. An Occupational Nurse from Powerco came and completed a work place assessment and Lydia was given an aid to support her wrist.

We then made contact with Ironside to organise her transportation to and from work. We explored various funding options, to help ease the cost of transport. As part of the process we did a visit to Work and Income, who reviewed her benefit. Work and Income also looked

at assistance with funding for travel and a clothing allowance, however this was unsuccessful. We then made contact with Workbridge, whom also looked into funding for travel. A Job Support application for travel allowance has been completed and sent away. Funding was then applied for and approved, through the Vocational My Way Programme, for travel assistance and a clothing grant, to enable Lydia to purchase suitable work clothes. Lydia has been working successfully in her new role and has been thoroughly enjoying it. Lydia has adapted to her new work routine.



Stephen Watkins & Zaya Zaya

Philip Blundell at his investiture with The Right Honourable Sir Jerry Mateparae

Honours for Board MemberCongratulations to Phillip Blundell for being accepted into the New Zealand Order of Merit.

Phillip Blundell was left a paraplegic in 1983 following a helicopter accident

while serving in the New Zealand Army and has since contributed his time to disability support organisations and the community.Phillip became involved with the Disabled Persons Assembly (DPA) in 1985 and joined the National Board as Vice Chair from 1986 to 1988. He was the DPA representative during the commercialisation of the New Zealand Disability Resource Centre, and representative to the New Zealand Transport Complaints Board for two years during the establishment of the Mobility Parking and Total Mobility Taxi Scheme. He joined the Wellington and Hutt Valley branch of the New Zealand Crippled Children’s Society in 1988, later becoming Vice President of the National Board from 1994 to 1996. He continues to serve as a member of the Wellington Branch Executive Committee and took up an interim National Board position in April 2015. He was involved with the Heretaunga Rotary Club for 18 years, is a member of the Better Hutt Valley Group and Secretary of the New Zealand Poppy Places Trust. Phillip was an NZCCS Disability Action appointment to the Board of Access Ability from 2003 to 2012 and was Chair for three years .

We look forward to our continued association with Phillip and once again we congratulate him and his family on his well deserved honour.

Raewyn HailesAccess & Community Development Manager

INCLUDING ALL PEOPLE 17INCLUDING ALL PEOPLE 17

Our Services

CHILDREN, FAMILY AND WHĀNAUWe provide a wide range of support to children and their family/whanau, including;• Providing information about government

and community services• Helping identify and access the best

supports • Coordinating grief and family counselling• Coordinating access to support for siblings• Helping families/whanau work with

government agencies like Work and Income, the Ministry of Health, hospitals and Child, Youth & Family

• Advocating to schools and health professionals

• Supporting families/whanau at milestone steps in a child’s life.

YOUTHMany young people need help to transition from secondary school to work, education, training or to participate in the wider community. We can support young people in their last year of school to plan for this new stage of life. This planning is done with the young person and family/whanau, the school and other services. Our support involves planning, hands on practical advice and help identifying and talking to education providers, training providers and employers.

ADULTSOur Vocational Service, funded by the Ministry of Social Development, focuses on meaningful education, training and employment.This could mean attending polytechnic, university, a training programme, being involved in one to one tutoring, employment (voluntary, part time, casual or full time) and involvement with activities in the wider community. We help people to plan and access opportunities, talks with employers and community organisations and provide practical support once a person is in work, if required.

BUILDING INCLUSIVE COMMUNITIESSupported Living is for people who want to live in their own home and retain as much independence as possible. We support people to:• Move from home into a flatting situation• Learn daily living skills such as cooking,

shopping and cleaning• Manage a budget• Join clubs and groups in the community• Keep connected with family/whanau and

friends.

CCS Disability Action is a nationwide organisation that provides support and advocacy for people with a disability.

We work in partnership with disabled people, families and whānau to have choice and control in their lives. Below are the range of

services and supports we offer the local community.




120 people were provided with

support in 2015/16.

46 people were supported through

the Vocational service to find employment or to participate in their communities.

400 hours of support was provided to

secondary students.

6,000 hours of support was

provided so that people could live independantly in their communities through the Supported Living service.

30 children and their famlies were

supported through the Supported Lifestyles service.

The Year in Numbers

Our People

Regional Representative to the National Board• Phillip Blundell

Local Executive & Advisory Committee• Graham Cochrane - Chairperson• John Eagles• Ross Gall• Teena McEwen• Daniel Vandenberg• Philip Wells

Regional Management TeamRegional Manager• Richard Ousey

Finance Manager• Ian Williams - Finance Administrator

(Retired January 2016)

Team Leaders• Tilomai Solia - Service Manager• Alison Goldby - Service Manager• Raewyn Hailes - Access & Community

Development Manager• Helen Cronin - Quality Coordinator• Marion Hodge - Regional Coordinator

Government and other agen-cies

• MInistry of Health• Ministry of Social Development• Accident Compensation Corporation

Trusts and Foundations

• Taranaki Phone Alarm Trust• H E Fairey Trust• TSB Community Trust

Bequests

• EM Priske• T Waddell• D Williams• RL Williamson

CCS Disability Action is grateful for the support received from government and other agencies, individuals,

trusts and foundations during this year.

Our Supporters

Life Members

• Mr & Mrs AA Baikie • Mr J V Chivers• Graham Cochrane • Mr Peter Coward• Mr & Mrs IV Dalgleish• Mr Grey Dow• Mr John Eagles • Mr & Mrs R Hawker• Sharin Jordan • Mrs K Keeper• Mrs Vivian King• Mr Norton Moller• Mrs Betty Naumann• NP Taxi Society• Eunice Pollock• Mr JS Putt• Rotary Club of Fitzroy• Mr D Vandenberg• Mr R Withers

80years

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