Team #1Week 4/11 – 4/15

Service Manager - Kyuu Lee

Line Manager - Summer Pettus

Production Manager – Jason Cherney

“Great things are accomplish with good planning and not quite enough time.”

~ Unknown

Mission Statement

Our team will work together to give our guests the best possible experience by providing friendly and efficient service and quality food as we follow and maintain our norms as well as the goals of The Restaurant at Kellogg Ranch.

Objectives

Achieve a Manager’s Special sales percentage of at least 35% of the total a la carte entrée sales mix during our management week.

We will measure our quality of food and service to ensure

consistency by collecting comment cards from at least 80% of all a la carte guests.

We will ensure open communication with our staff and manage in a professional manner by doing a start-stop-continue in Tuesday’s debriefing and getting follow up feedback on Friday that shows improvement

Objective 1

Achieve a Manager’s Special sales percentage of at least 35% of the total a la carte entrée sales mix during our management week

Actions / Strategies:– Implement tactics in marketing & merchandising plan

timeline– Sample plates on display in lobby– Prep enough product– Sample greets for servers– Ensure server product knowledge

Objective 2

We will measure our quality of food and service to ensure consistency by collecting comment cards from at least 80% of all a la carte guests.

Actions / Strategies:– Proper timing of comment card delivery– Table tracking to ensure each guest gets a card– Something to write with– Service manager table visit to include a request for

written feedback during “table touching”– “Free Lunch” drawing from returned cards

Objective 3

We will ensure open communication with our staff and manage in a professional manner by doing a start-stop-continue in Tuesday’s debriefing and getting follow up feedback on Friday that shows improvement

Actions / Strategies:– Start-Stop-Continue on Tuesday afternoon– Include some questions with a rating scale– Managers meet to discuss results on Tuesday night or

Wednesday morning– Analyze quantitative and qualitative staff feedback– Implement steps to address the feedback– Follow-up survey on Friday to assess improvements

Quality and Friendly Service

Quality Food

A taste of theA taste of the

MediterraneanMediterranean

Manager’s Special

Greek Salad– A traditional Greek Salad served with kalamata olives

and crumbled feta cheese

Chicken Kebab– Skewered marinated chicken grilled to perfection

served over a bed of Mediterranean rice.

Baklava– Filo dough layers filled with a walnut stuffing Glazed

with our homemade syrup.

Marketing Plan and Tactics

Communityo Flyers at Resident Halls and specific locations on

campuso Flyers at the Collins Schoolo Flyers to “Deans and Department Heads”o Flyers to CSHM Facultyo Marqueeo Email to Collins School Students

Merchandising

In-Houseo Table Tents on tables during management weeko Food Display

o Set up and display everyday in Foyero Use a colorful poster backdrop

o Selling Scripts for Serverso Product knowledge sheets for servers

o Methods of preparationo List of ingredients

o Decorations

Sales Forecast

Mon Tue Wed Thu Fri Total

Date 4/11 4/12 4/13 4/14 4/15  

Banquets    46

KHP  20

PDR 66

A LaCarte 45 70 40 70 60 285

TotalCount 45 70 86 70 80 351

Occurrences Affecting Volume

Campus Events – Currently no events are scheduled during management week.

Rain - Unpredicted weather

Other Day-Part Team Expectations

Will be working directly with Lesley, Ben, and Ernie, because they are the management team for the week

Help dinner with any banquet setups and/or food preparation– On Thursday April 14, there is a banquet for 60

guests– Friday and Saturday are currently set as a la carte

dining

Closing Thoughts

As the first management team, we understand that we will face challenges. With the hard work and dedication of our management team and all of you, we hope that we will be able to accomplish our goals as well as the goals of the RKR.

Many people will be nervous. Remember that this is a TEAM effort. We will all help one another. Do not hesitate to ask us questions or for help.

We look forward to being your management team working with you all. See you in Spring!