team e intellievent
TRANSCRIPT
Lean LaunchpadEvent Analytics Company
maximizing the way people experience their favorite events by transforming how event-organizers and marketers interact and learn
from their customers – in real-time.
Karen Kwan Emile Barraza
Mark ElbadramanyEzra Kebrab
John Daniels
Number of Customers Day 0: 25 Day 1: 12Day 2: 19 Day 3: 13Day 4: 16Week Total: 85
Prospective Customer Name & Title Outcome
Ryan OppeltAssistant Exec. Director -
Kraft Bowl; FBA Committee Member
Love it! Awaiting Prototype.Extended invitation to present to National
Football Bowl Association Governing Committee
Marc BadainChief Financial Officer –
Oakland Raiders
Definitely interested!Awaiting prototypeOpened personal contact book
Sandy BarbourDirector - Berkeley Athletics
Waiting for a solution like this!Upcoming meeting with CTO and COO
>44 EVENT GOERS
15 EVENT ORGANIZERS
4 PARTNERS
2 MEDIA RIGHTS COMPANIES
Customer Discovery
Social Network
Real-time Seat
Upgrades
Venue Navigation
ConcessionsMerchandise
& Parking
Team & Event Info
& Stats
Deals, Specials &
Promotions
Mobile app improves the in-game experience resulting in increase attendance and increase spending
CRM, Data & Analytics
Real time Seat
Upgrades
Direct Target Marketing
Concessions,Merchandise
& Parking
In-event Fan engagement & Security
Corporate Sponsorships
& Advertising
Intellievents™ dashboard provides event organizers the necessary data and tools to earn incremental revenue and better manage customer relationships
Business Model Canvas: Day 1
What We Thought
Scalable across four industriesSports Events Amusement ParksLive Concerts Corporate Tradeshows
Two Customer SegmentsEvent Goers Event Organizers/Venues
Partners for Mobile App ContentEvent Organizers VendorsSponsors
Revenue Streams from Event Organizers, Vendors, & Sponsors
Setup + hosting Commissions from sales
Begin with Columbia AthleticsEasier to implement in small community
One App for Event GoersAll information about event venueAll tools to stay connected to
events and to enjoy amenities
One Platform for Event Organizers
Data driven customer insightsDirect, targeted marketingNew revenue generation
Business Model Canvas: Day 2
Business Model Canvas: Day 3
Business Model Canvas: Day 4
What We Learned
Day 2Tradeshows and amusement parks
cannot be a customer segments due to the logistic difficulty of execution (focus in depth research on collegiate athletics)
Partnering with major ticketing, inventory, and CRM systems would significantly increase value of platform
Day 3Simplify revenue model to setup fee to
subscription service contractVendors including concessions, parking,
and merchandise provide value added and new customer segment
Day 4Broadways venues would benefit from
product but more research is needed in targeting specific venues
Columbia athletics is not a great environment to launch pilot run of application/need to find athletic program with right characteristics
Professional sports will likely benefit the largest from multifaceted platform
Business Model Canvas: Day 5
Intellievents Ecosystem
Event Organizers Sponsors
Third Party Vendors
MoneyAudience dataB2B web dashboardMobile app
Event Attendee
Customer Archetype
• Event Attendee Survey– 44 total participants– 34 participants under
age of 30– 3 season ticket holders– 31 male participants– 26 students
• The Customer: Christopher Doyle– 24 years old – CBS student– Male– Non-season ticket holder
(casual sports game goer)
– Likes socializing at games
Competitive Environment
Ticketing
CRM Systems
Social Media
Content Manage
ment System
Business Intelligen
ce
Security / Incident Systems
Inventory Manage
ment Systems
Drive Revenue
Direct Marketing
Customer Insights
Rapid Adoption
Event Organizers market e-VENTS app directly to customers
Event Organizer Promotes
Sales Funnels
Event Attendee Event Organizer
Event organizer promotes mobile app
Sales force
relationship building by sales force
Present case studies from other clients
Set up fee and contract for share of revenue
Event organizer provides incentive to activate