TeamSpeakWords to Use or Lose to Inspire

Better TeamworkMarch 15, 2012

Kristin Arnold MBA, CMC, CPF, CSP

What am I going to do about it?

Questions/comments

Pamela Jett, CSP

Use or Lose?

Don’t

Replacements

• Keep it positive…• Please remember what

to do… Don’t

Your mind doesn’t know the difference!

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SHOULD

Replacements

• It would be better if....• The _______ requires us....• We get better results

when we do it this way.... • Do it this way, please.....

SHOULD

Use More Inclusive Language

• Us•We• Ours• Our

Words to Lose

Don’t SHOULD

The Winner is…

Words to Use

Each of us contributes…

…to the TEAM

Praise Performance

• Use names• Praise immediately• Be specific• Point out the impact• Ask for a repeat

Sorry!

Sorry!

Sorry!

Sorry!

Sorry!Sorry!

• I apologize…• I was wrong….• I made a mistake….

No disclaimers

Words to Use

Admit your mistake

BONUSWhat to saywhen youdon’t knowwhat to say

That’s interesting….tell us more!

Tell Me More…

www.jettCT.com

10% discount with SUCCESS coupon code

Spread the Word…

• Check out our learning resources available– Kristin’s at www.ExtraordinaryTeam.com– Pamela’s at www.JettCT

• Connect on Linked In, Twitter, Facebook• Watch how to videos– Kristin is at http://www.youtube.com/user/QPCinc– Pamela is at

http://www.youtube.com/user/PamelaMJett

Customized Programs

• Facilitation and Team Training• High Stakes Meeting Facilitation®• MainStage Conversations™• Team Consulting & Coaching

www.ExtraordinaryTeam.com

Next Webinar

Boring to Bravo10 Tips to Make

Your Presentations Extraordinary

ThursdayJune 21, 2012

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