teamviewer9 manual itbrain en

TeamViewer GmbH Jahnstrae 30 D-73037 Gppingen www.teamviewer.com

TeamViewer9Manual

ITbrain

Rev9.2-201407

TeamViewer 9Manual ITbrain www.teamviewer.com Page 2of 17

TableofContents

1 General 31.1 AboutITbrain 3

1.2 Aboutthemanual 3

2 Requirements 42.1 Licensing 4

2.2 Systemrequirements 4

3 ConfiguringITbrain 63.1 Activatinglicense 6

3.2 ActivatingITbrainforend-points 7

3.3 Configuringpolicies 9

4 Monitoring 134.1 AlertReport 13

5 Assettracking 15

1 General

1.1 AboutITbrain

ITbrainisaremotemonitoringandassettrackingsolutionthatisintegratedintoTeamViewer.WithITbrain,TeamViewerandtheTeamViewerManagementConsole,you'llmaintainaclearoverviewofalltheimportantinformationandfunctionsofyoursystem.

Youcansetupindividualcheckstobenotifiedaboute.g.diskhealth,antivirussoftware,onlinestatus,RAMuseorlaunchedprocessesonacomputer.Thebuilt-inassettrackingfeaturealsoletsyoucreateITinventoryreportsforyournetwork.ManageallyourdevicesconvenientlyviatheTeamViewerManagementConsoleoryourTeamViewerClientandreceivedirecte-mailalerts.

ITbrainsupportscomputerswithWindowsXPSP2orlaterandserverswithWindowsServer2003orlater.

Note:Note:ITbrainisnotpartoftheTeamViewerlicense.AseparatemonthlylicenseisrequiredtouseallthefunctionsofITbrain.

1.2 Aboutthemanual

ThismanualdescribeshowtoworkwithITbrainfromTeamViewer.

Unlessotherwisestated,thefunctionalitiesdescribedalwaysrefertothefullWindowsversionofTeamViewer.

"ITbrain"appearsbelowsimplyas"ITbrain".MacOS,iPhoneandiPadaretrademarksofAppleInc.LinuxisaregisteredtrademarkofLinusTorvaldsintheUSandothercountries.AndroidisatrademarkofGoogleInc.WindowsandMicrosoftareregisteredtrademarksofMicrosoftCorpor-ationintheUSandothercountries.Forsimplificationpurposes,thismanualreferstotheoper-atingsystemsMicrosoftWindowsXP,MicrosoftWindowsVista,MicrosoftWindows7andMicrosoftWindows8simplyasWindows.Foralistofallsupportedoperatingsystems,visitourwebsiteathttp://www.teamviewer.com/en/kb/38-Which-operating-systems-are-suppor-ted.aspx.

1General


2 Requirements

TherequirementsthatmustbemetinordertouseallthefunctionsofITbrainaredescribedbelow.

2.1 Licensing

ITbrainisastandaloneproductandisnotincludedintheTeamViewerlicensemodel.Thismeansthat:

l ITbrainisnotpartoftheTeamViewerCorporate,PremiumorBusinesslicense.

l ITbraincanbeusedevenwithoutaTeamViewerCorporate,PremiumorBusinesslicense.

l You'llneedanITbrainlicenseinordertouseallthefunctionsofITbrain.

ITbrainisavailableasamonthlyorannualsubscription.UndertheITbrainlicensemodel,youpurchaseaso-called"end-point"foreachcomputerthatyouwishtomonitorremotelyortrackusingITbrain.Forexample,ifyouwanttomonitorfivecomputerswithITbrain,you'llneedanITbrainlicensewithfiveend-points.

FormoreinformationabouttheITbrainlicensemodel,visitourExisting Customers shop.

Note:YoucanalsotryITbrainfor14dayswithnolicenseorobligationtosubscribe.

2.2 Systemrequirements

MonitoreddevicesTouseITbrain,oneofthefollowingoperatingsystemsmustberunningonthedevices(end-points)youwishtomonitor:

l Windows8/7/Vista/XPSP2

l WindowsServer2012R2/2012/2008R2/2008/2003Theantivirussoftwarecheckisnotsupportedforserveroperatingsystems.

TeamViewer8(orlater)mustalsobeinstalled.

2Requirements


2Requirements


DevicesformonitoringToviewremotemonitoringalertsormanageassettracking,you'llneedtheTeamViewerManage-mentConsole.TheTeamViewerManagementConsoleisbrowser-basedandisthusindependentfromtheoperatingsystem.

Alternatively,youcanusetheTeamViewer8fullversion(orlater)withthefollowingoperatingsystems:

l Windows

l Linux

l iOS

l WindowsPhone8

3 ConfiguringITbrain

YoucanusetheTeamViewerManagementConsoletoconfigureITbrainforuse.Todothis,opentheTeamViewerManagementConsoleathttps://login.teamviewer.comandloginwithyourTeamVieweraccount.AllotherstepsforconfiguringITbrainaredescribedbelow.

Note:Dependingonassignedpermissions,TeamVieweraccountssetupunderyourcompanyprofilecanalsousethefunctionsdescribedbelow.

3.1 Activatinglicense

AsdescribedinSection 2.1 "Licensing", Page 4,youneedanITbrainlicenseinordertouseallthefunctionsofITbrain.AfteryoupurchaseanITbrainlicense,you'llreceiveaconfirmationemail.

ClickontheactivationlinktoactivatethelicenseforyourTeamVieweraccount.

Activating an ITbrain license for your TeamViewer account.

Onceyou'veactivatedthelicense,itwillbelinkedtoyourTeamVieweraccountandisreadytouse.

3Configuring ITbrain




Note:IfyousetupyourTeamVieweraccountunderacompanyprofile,theITbrainlicensewillbeusableatthecompanylevel.

Note:ITbrainlicenseactivationscanonlybeundoneinexceptionalcases.

3.2 ActivatingITbrainforend-points

Allthecomputersthatyouwishtomonitorandtrackarecalledend-points.ITbrainmustbeactiv-atedandconfiguredoneachend-point.YoucanusebulkactivationtoactivateITbrainonmultipledevicesatthesametime,oractivateITbrainoneachend-pointseparately.

BulkactivationBulkactivationletsyouactivateITbrainonmultipleend-pointsandassignallofthemtoyourTeamVieweraccountcollectively.Usingyourpersonalpasswordsallend-pointsareautomaticallyassignedtoyouraccountandITbrainisactivatedfortheend-pointsinonestep.

Bulkactivationcanbeaccessedinoneofthefollowingways:

UnderITbrainMonitoring|AlertReport,clicktheAdddevicesbutton.

SelectadevicegroupfromyourComputers&ContactslistandclickTools|MonitordeviceswithITbrain.

Bulk activation for all ITbrain end-points.

Inthedialog,selectalldevicesthatyouwishtomonitorwithITbrain.Thenfollowtheinstructionsinthedialog.

Activatingend-pointsseparatelyYoucanalsoactivateITbrainforindividualdevicesonyourComputers&Contactslist.First,thedevicewillbeassignedtoyourTeamVieweraccountandthentheITbrainagentwillbeconfigured.



Todothis,clickthedevicenameinyourComputers&Contactslist,thenselectActivateunderITbrainMonitoring.

Activating ITbrain for individual end-points.

Ifyouhaven'tsavedthepersonalpasswordforthedeviceinyourComputers&Contactslist,enteritinthedialog.

Assigning a device to your account using your personal password.

Ifyouhavenotsetapersonalpasswordfortheend-point,youcanalsoassigntheend-pointtoyouraccountviathesettingsintheTeamViewerfullversion.Todoso,you'llneedtoaccessthesettingslocallyonthecomputerunderExtras|Options|General|Accountassignment.

AssigninganITbrainMonitoringpolicytoanend-pointYoucandefinecustompoliciesforcheckingcomputersforerrorsusingITbrain.Theproductcomeswithadefaultpolicyalreadypreconfigured.Thedefaultmonitoringpolicyincludesthe



followingchecks,whicharedescribedinSection 3.3 "Configuring policies", Page 9:

l Isanantivirussoftwareinstalledandactive?

l Ismorethan500MBofRAMavailable?

l IsCPUusagehigherthan75%?

l Whatisthehealthofharddrive?

l Istheavailablediskspacelessthan10%?

l IstheWindowsUpdateactive?

l IstheWindowsFirewallactivated?

Inthelaststepoftheconfigurationprocess,you'llassignoneoftheavailablepoliciestotheend-point.

Clickonthenameoftheend-pointintheComputers&Contactslist,thenselectProp-erties.Inthepropertiesoftheend-point,selectaconfiguredpolicyunderITbrainMon-itoringpolicy.

Assigning an ITbrain Monitoring policy to an end-point.

Policiescanalsobeassignedtoagroup.Inthiscase,allend-pointswithinthegroupwillinheritthepolicy.Inorderforthistohappen,Inheritfromgroupmustbeselectedforeachend-pointwithinthegroup.

TheInheritfromgrouppolicyisselectedbydefaultforallend-pointsandtheDefaultmonitoringpolicyisassignedbydefaulttoallgroups.Tolearnhowtoconfigureyourownpolicy,seeSection 3.3 "Configuring policies", Page 9.

3.3 Configuringpolicies

YoucanconfigurepoliciesthatdefinethecriteriausedbyITbraintocheckyourdevices.AllpoliciesarelistedunderITbrainMonitoring|Policies.Youcancreatenewpoliciesthereaswell.

Tocreateapolicy,clicktheAddpolicybutton.

Thefollowingisabriefexampleofhowdifferentpoliciescanbeused:



Example: Define different policies depending on the hardware used. For example, you want to make sure that a particular service is always running on your servers. Receive an alert whenever the service stops running. You also wish to ensure that Windows Update is activ-ated on all your monitored desktop computers. Receive a notification whenever Windows Update becomes deactivated.

AddinganewpolicyInthisdialog,youcanselectanameforthepolicyanddefinewhichcheckswillbeperformedonthedevices.ThechecksavailableinITbrainaredescribedbelow.

Configuring an ITbrain Monitoring policy.

ITbrainMonitoringCheck

Description

Antivirus Alertsyouifnoantivirussoftwareisinstalledortheantivirussoftwareisout-of-date.

MemoryUsage

AlertsyouiftheaverageavailableRAMfallsbelowthedefinedthresholdoveraperiodoffiveminutes.

Enterthedesiredthresholdintheinputfield.

CPUUsage Alertsyouiftheaverageusageofaprocessorexceedstheselectedthresholdoveraperiodoffiveminutes.

Selectathresholdusingtheslider.




Description

EventLog Alertsyouifcertaininformationisdetectedinaneventlog.Thealertistriggeredonlyifalltheparametersdescribedbelowaremet.

l Name:Enteradescriptivename.

l EventLog:Selectwhethertocheckapplication,securityorsystemlogs.

l EventID(s):EntertheeventIDsforthelogsthatyou'dliketobealertedabout.

l EventSource:Definetheeventsource.Thisletsyoufilteralertsbyapplic-ation,forinstance.

l EventType:Selecttheeventtype(level)thatwilltriggeranalert.

DiskHealth Alertsyouwheneveradiskreportsphysicalerrors.Thisappliestoallinternalharddrives.

OnlineStatus

Alertsyouwheneverthedevicegoesoffline.

Process Alertsyouwheneveracertainprocessisexecutedornotexecuted.

l Processname:Enterthenameoftheprocessforwhichthealertwillbetriggered(e.g.,BackupSC.exe).Youcanfindthenameviathetaskmanagerinthepropertiesofthepro-cessunderDetails|Originalname.

l Alertcondition:Selectwhethertotriggeranalertwhenevertheprocessisrunningornot.

DiskSpace Alertsyouwhenevertheavailableharddrivespacefallsbelowthedefinedvalue.

l Disk:Selectthepartitionofthedriveforwhichthealertwillbetriggered.

l Minimumfreediskspace:Enteravaluefortheminimumavailablediskspace.Youwillbealertedwhenevertheavailablediskspacefallsbelowtheenteredvalue.

WindowsUpdate

AlertsyouwheneverWindowsUpdateisdeactivated.




Description

WindowsService

AlertsyouwheneveraspecifiedWindowsServiceisnolongerrunning.

l Servicename:Enterthenameoftheserviceforwhichthealertwillbetriggered(e.g.,airbackupServiceController).YoucanfindthenameviatheWindowsServiceManagerinthepropertiesoftheserviceunderGeneral|ServiceName.

l Alert:Selectafterhowmanychecks,inwhicherrorsaredetected,youwishtobealerted.

WindowsFirewall

AlertsyouwhenevertheWindowsFirewallisdeactivated.

4 Monitoring

ThedevicesconfiguredaccordingtoSection 3.2 "Activating ITbrain for end-points", Page 7arecheckedandmonitoredbasedonthepolicies(listofmonitoringchecks)assignedaccordingtoSection 3.3 "Configuring policies", Page 9.Wheneverallthedefinedconditionsforacheckaremet,analertistriggeredanddisplayedasanalertmessageintheTeamViewerManagementConsoleandtheTeamViewerfullversion.Analertmessageindicatesthataproblemhasoccurredinoneofthemonitoreddevices.

4.1 AlertReport

AlertmessagesforeverycomputerthatyouaremonitoringwithITbrainaredisplayedintheTeamViewerManagementConsole.

Thealertreportcanbeaccessedinoneofthefollowingways:

Inthesidebar,clickITbrainMonitoringandselecttheAlertReporttab.

Inthesidebar,clickonagroupfromyourComputers&ContactslistandselecttheAlertReporttab.

Alert messages are shown in the Alert Report.

4Monitoring


4Monitoring


YoucanfilteralertmessagesbyAlertType,Device,StatusandDateRange.Ifyouclickonanentrywithinthetableheader,youcansortthealertmessagesbytheaccordingcolumn.UsingtheViewmenu,youcandefinewhichcolumnsshouldbedisplayedforthetableandactivateordeactivatethecharts.

Note:Dependingonassignedpermissions,TeamVieweraccountssetupunderyourcompanyprofilecanalsousethefunctionsdescribedbelow.

HandlingalertmessagesIfyouknoworcanverifythecauseofanalertandyou'dliketostarttroubleshootingtheproblem,you'llfirstneedtoacknowledgeoneormorealerts.

Youcanacknowledgealertmessagesinoneofthefollowingways:

Clickthe iconnexttoanalertmessageandselecttheAcknowledgeoption.

SelectallthealertmessagesthatyouwishtoacknowledgeandclickTools|Acknowledgeselected.

Onceanalerthasbeenacknowledged,youcantroubleshoottheproblembyconnectingtothecomputerinquestion.

Todothis,clickthe iconnexttoanalertmessageandselecttheGotocomputer

option.Youcanthenconnecttothecomputerasusual.

CheckingalertmessagesIfyou'vesolvedthecauseofthealert,youcanuseITbraintocheckwhethertheproblemwassuccessfullyfixedandwillnotreoccur.

Youcancheckalertmessagesinoneofthefollowingways:

Clickthe iconnexttoanalertmessageandselecttheChecknowoption.

SelectallthealertmessagesthatyouwishtocheckandclickTools|Checkselected.

Thestatusofthealertsisindicatedbydifferenticons.

Icon Description

Oneofthedefinedcheckshastriggeredanalert.Thealerthasnotbeenacknow-ledged.

Thealertwasacknowledgedeitherbyyouoracontactthecomputerhasbeensharedwith.

Theproblemthattriggeredthealerthasbeensolved.

5 Assettracking

ITbrainalsotracksthedevicesconfiguredaccordingtoSection 3.2 "Activating ITbrain for end-points", Page 7independentlyofitsmonitoringfunctions.AssettrackinggivesyouanoverviewofthecomponentsusedineverycomputeronwhichITbrainisused.ThetrackeddevicesarelistedintheTeamViewerManagementConsole.

Youcanviewthelistoftrackedcomponentsinoneofthefollowingways:

Inthesidebar,clickITbrainMonitoringandselecttheAssetTrackingtab.

Inthesidebar,clickonagroupfromyourComputers&ContactslistandselecttheAssetTrackingtab.

Overview of all tracked components.

ReportsThecomponentsofthetrackeddevicesaredisplayedinreportsbycategory.Theavailablereportsaredescribedbelow.

5Asset tracking


5Asset tracking


Report Description

Software Overviewofapplicationsinstalledonthedevices,includingthesoftwareversion.

Updates OverviewofWindowsUpdatesconductedandwhentheupdateswereinstalled.

Hardware Overviewofinstalledhardwarecomponents(includingType,NameandManu-facturer).Thisoverviewcontainsallthereportslistedbelow.

Processor Overviewofprocessorsinstalledinthedevices(includingName,DetailsandManufacturer).

Motherboard Overviewofmotherboardsinstalledinthedevices(includingName,DetailsandManufacturer).

BIOS OverviewofBIOSinstalledinthedevices(includingName,DetailsandManu-facturer).

PhysicalMemory

Overviewofinternalmemoryinstalledinthedevices(includingName,DetailsandManufacturer).

Cache Overviewofcachesinstalledinthedevices(includingName,DetailsandManu-facturer).

DiskDrive Overviewofharddrivesinstalledinthedevices(includingName,DetailsandManufacturer).

OpticalDrive Overviewofopticaldrivesinstalledinthedevices(includingName,DetailsandManufacturer).

LogicalDisk Overviewoflogicaldisksinstalledinthedevices(includingName,DetailsandManufacturer).

FloppyDiskDrive

Overviewoffloppydiskdrivesinstalledinthedevices(includingName,DetailsandManufacturer).

TapeDrive Overviewofopticaldrivesinstalledinthedevices(includingName,DetailsandManufacturer).

VideoController

Overviewofgraphicscardsinstalledinthedevices(includingName,DetailsandManufacturer).

Activemonitor

Overviewofmonitorsconnectedtothedevices(includingName,DetailsandManufacturer).

5Asset tracking


Report Description

Network Overviewofnetworkcardsinstalledinthedevices(includingName,DetailsandManufacturer).

Keyboard Overviewofkeyboardsconnectedtothedevices(includingName,DetailsandManufacturer).

PointingDevice

Overviewofinputdevicesconnectedtothecomputers(includingName,DetailsandManufacturer).

SoundDevice

Overviewofthesoundcardsinstalledinthedevices(includingName,DetailsandManufacturer).

1 General1.1 About ITbrain1.2 About the manual

2 Requirements2.1 Licensing2.2 System requirements

3 Configuring ITbrain3.1 Activating license3.2 Activating ITbrain for end-points3.3 Configuring policies

4 Monitoring4.1 Alert Report

5 Asset tracking

teamviewer9 manual itbrain en

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manual itbrain

17tableofcontents1 general

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