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Teamworks, July 27, 1999 Teamworks, July 27, 1999

Aurora Health Care

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AuroraHealthCare®

Saturday, Sept. 18Milwaukee County Zoo

This year’s special exhibit is“The Dinosaurs of JurassicPark - The Lost World.”

Invitations to the picnic willhe mailed July 30; responsesare due by Frday, Aug. 20.

Open Housefor Aurora Employees

Nursing Professional DevelopmentCouncil and Nursing Retention is

sponsoring an Open House for Auroraemployees who are nursing students

I to S p.m. Aug. 19Buckeye Room,

Aurora Conference CenterCall Pat Volkert, 328-6664,

for information.

Metro Region CareManagement QualityImprovement moves

The Metro Region CareManagement/Quality Improvement

department is flOW located in the MedicalOffice Building at West Allis Memorial

Hospital, 2400 S. 90 Street.The telephone number is 328-7080, the

fax number is 328-7097. MaritaSchifalacqua, RN, MSN, is the regional

director of the department.

A work groups throughoutAurora craft action plansbased on the results of the

1999 Aurora Pulse survey, onegroup at St. Luke’s South Shore isassessing the results of steps takenafter the 1998 survey and lookingto make still more improvements.

“Our results in the 1998 PulseSurvey were good, but we wantedto improve them,” says Lori Vitale,RN, patient care manager of St.Luke’s South Shore’s 3MESG. “Webegan with meetings that everyemployee on 3MESG was invitedto so that we could gather feedbackand more information on whatneeded work.”

The meetings were used tocommunicate the 199$ Pulse results

and to identify areas that neededwork. Identified were communication; involvement and belonging;and recognition and rewards.

After those meetings, which wereheld in late spring 199$, a workgroup that included representativesof all three shifts and job titles wasconvened. Members of the mainwork group chaired the secondarygroups that addressed the threeareas for improvement.

“The action plans were developedfrom the minutes of the Pulsecommunication meetings, “ Loriexplains. “And we talked aboutPulse at every staff meeting.”

Contiriue on page 2

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991rsing umusesfareresults to chart chriges

1999 Aurora Family Picnic

Employees on MESG t St. Luke’s south shore gather for report t every shift chrige.

to ‘1est hospitt’ list F’y •U.S. News & WorII Report

I support of Aurora’s goals in the area ofprevention and weliness, a multidisciplinary teamfrom throughout the system has designed an

innovative approach to weight management. “Theresult of this team’s efforts is Aurora’s Healthy BalanceWeight Management Program,” says Beth Stewart,registered dietitian.

Healthy Balance is a non-diet, whole-personapproach to helping people set realistic goals andachieve a balance of healthy eating, physical activity,stress management and self-acceptance. The programhas been successfully piloted at two Aurora facilities.

“We are looking for health care professionals,dietitians, nurse educators, behavioral health professionals and exercise specialists who would like tofacilitate and teach the Healthy Balance programsessions,” Beth says.

The first training session will be held from 9 a.m. to4:30 p.m. Oct. 20 at the Heil Center. For information,call Beth at 454-6741 or send an email messagethrough Lotus Notes or to beth_stewart@aurora.org

Sinai Samaritan Medical Center has .

been named a “best hospital” by ¶ . IU.S. News & World Report. The

magazine has published its 10th annual .

guide to top medical care in 16 specialtiesthroughout the U.S. Sinai Samaritan was ranked 33rd incardiology and cardiac surgery. Sinai Samaritan’sprogram offers specialty and sub-specialty trainingfellowships that involve faculty of the University ofWisconsin Medical School.

In order to be ranked in the guide, a hospital must beaffiliated with a medical school or be a member of theCouncil of Teaching Hospitals or have a minimum ofnine out of 1 7 key technologies readily available. Of the6,300 U.S. hospitals, usually a third are eligible to beranked and 1 8 8 scored high enough to be ranked fortheir treatment of 16 specialties.

.

Nursing unit uses Pulse results to chart changesContinuec from page 1

The nursing unit, 3MESG, has 50 beds and treatspatients from pediatric to geriatric and diagnoses thatinclude medical, surgical, congestive heart failure,orthopaedic and oncology. More than 80 RNs, LPNs,nursing assistants, health unit coordinators and a clinical nurse specialist take care of patients on 3MESG.

The unit has put a communication plan into placethat includes mid-year staff evaluations in August andSeptember, three staff meetings a month to accommodate the shifts, an administrator-guest at one of themeetings every month, and a communication bookdivided into “nice to know” and “need to know.”

“I keep the communication book — that’s myaccountability,” Lori says, “and each employee isaccountable for reviewing the material and signing thatthey did.”

Lori and Julie Sommer, the clinical nurse specialist on3MESG, also have committed to sharing informationvery quickly.

To address recognition and rewards, there’s “CatchMe Caring,” which recognizes 3MESG accomplish-ments with a display board of photos.

“Employees expressed a concern that people didn’twork together,” Lori says. So to work on involvementand belonging, employees on 3MESG have been goingthrough a teambuilding process with a facilitator basedat St. Luke’s Medical Center.

“The process uses role playing to help us learn communications skills such as how to accept criticism andhow to confront for a positive outcome,” Lori says.“It’s all employee driven. It wasn’t me saying, ‘This iswhat you have to do.’

Is it working? Lori calls responding to Pulse “a workin progress. “

“Our 1999 Pulse results showed improvement over1998,” Lori says.

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Aurora

Service SpotlightIn response to the Aurora Pulse Survey and

employees’ requests to hear more “good” news andpatient feedback, here is a note recently forwardedto St. Luke’s Medical Center Administration:

Please accept our late “thank you “for theoutstanding work ofnurse Rita Gilpatrick, SNICU.Rita remains in my daily prayers that she will continueto be the caringperson she was in our time ofsorrow.Because ofthe care, compassion, encouragement and thesupport she gave all ofus, including my sisterJoA nne(thepatient) on the last day ofher life, Rita wentfarbeyond all expectations. She helped us through atraumatic and ve’y sad day. She touched all ofus — sheremains always a SPECIAL person.

Golden Sneaker RecipientsThe following are the Golden Sneaker nominees forthe month of June:Aruna Renda, 1OLMRita Gilpatrick, SNICUBonnie Matthias, PharmacyChris Horvath, Central Patient SchedulingSheila Drewel, Pool - Advanced Nursing AssistantSteve Trojanowski, Physical TherapyChris Hurst, Information ServicesTheresa Hudson, Employee Benefits - CorporateJoAnn Hernandez, CardiopulmonaryRehabilitationFather Don Sass, Pastoral Care

Aruna Renda, 10 LM, was selected as the GoldenSneaker Award recipient for the month of June. Hernomination read: The care received at your facilitywas exceptional. All staff from the ER, to the ICUand Floor 1OLM were great to my dad. But nurse

nina went above and beyond for my family ander patient. My dad can be very cantankerous and

plain out — miserable, but somehow in her uniqueability, she helped him and all of us. We appreciate

everything all the staff has done, but a specialheartfelt thanks to Aruna and for her insight intohuman nature. Please recognize her with a GoldenSneaker Award.

Welcome new employeesNew Employees as ofJuly 12Jenny Acker, Unit AssistantBecky Anderson, Registered NurseJudy Bell, Enterostomal TherapistBunny Bender, Nursing AssistantEmily Blado, Patient Access SpecialistAntonio Brown, Nursing AssistantSherry Bzdusek, Registered NurseRosanna Castillo, Patient Access AssistantDiane Cook, Patient Access SpecialistTheresa Cook, Nursing AssistantSandra Debiasse, Registered NurseKatherine Erbe, Nursing AssistantSara Freund, Nursing AssistantTonya Hemphill, Followup SpecialistEricka Lang, Nursing AssistantDawn Lever, OR AssistantOliver Liebold, Nursing AssistantNicole McBride, Imaging AssistantJill McClintic, Rad TechColleen Mueller, Patient Access SpecialistAntonia Ramirez, Nursing AssistantLeeAnne Rehbein-Marshall, Nursing AssistantMelissa Reyes, Health Unit CoordinatorPolly Safranski, Nursing AssistantLori Schilz, Nursing AssistantGoody Schultz, Nursing AssistantJacquelyn Smith, Registered NurseJulie Spiegel, Nursing AssistantTina Tafeiski, HousekeeperLynne Trutwin, Health Unit CoordinatorNikki VanRiper, Nursing AssistantBrenda Ward, Desktop Net. AnalystSara Wozney, Registered Nurse

1Ai

July 27, 1999

Radiology Tech StudentsRosa BerumenAmanda BortmanDawn CarhonCasey ConigliaroLeslie FosterAngela GresenSandra HeggAmy HetzelTina HobachTanya KomorJackie LetoLynn LigockiNora MuediniNatalie PeksaMargarita Perez-Sanchez

Ienmfer PotterCharlene RodAlex StojsayljevicKirsten SwansonGina Thomas

New Employees as ofJuly 19Krystal Angeiroth, Intern, Pain Mgmt CenterAlan Brish, Materials DispatchHeather Cain, Sr AnalystMarques Carter, Diet AsstClarence Cotton, Mat DispatchRuth Frazier, Billing Clerk SpecLeslie Fruncek, OTJames Holbach, Sr AnalystAnita Huck, NAKathy Jesiolowski, Help Desk AnalystTammy Kallenberger, OTMargaret McGee, Employ AsstTracy Navarro, Rehab AideMarlene Nierenberger, RNJean Rasmussen, Accts ClerkSara Rieselbach, EKG TechEdward Sobczak, Security OfficerNicole Teat, Diet ClerkMichelle Tomczak, Follow Up SpecZorica Vasic, NAErika BroxtonKathy ErvinSarah LockwoodChyla NationTatyana RaskinaDeborah Zdarstek

Send us your newsWe recognize the accomplishments of employees

in this newsletter. Please share news aboutgraduations, honors, certifications earned andpresentations given in the community. Sendinformation to Kathy Muszynski by phone (920)803-9595, fax (920) 803-9596, or preferably by e-mail

(muszyn@execpc.com). The deadline for the nextinsert is Friday, July 30. Please include the name andphone number of a contact person.

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Siiii Smritri namesj. GoIc.lcii Moment recipients

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Siii Smtit MeticI Ceitet’s Goleri Momentrecipients fot June were Joenn Morgen (left),community heelth worker, renetel Cere CoorJintion;Amos McCullum, housekeeping; enJ lyons Poberstein,occupabionol thenspist.

Sinsi Ssmsritsn’s GoiJen Moment AwsrJ recognizesoutstsnJing service.

. Aurora employees prticipaLeill the GreaLer MiIwukee Open

Giving s free chsir messege.

Volunteers in the first iel sma

i 111 It3’1

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V

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Leverne Schmidt, philenthropy. with the Auron trophy.

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HeI t the 5rown peer Golf Course theweek beFore the Greeter Milsgukee Open, the

FmiIy Service Golf Clsssic, new this year,ttrcte numher of golfers. The whining

foursome incluheh Frec 5lizzerok MerkSchwartz, site &ministnstor, HrtforhiMernorisl Hospital; IV Spears; en sill

Jenkins, president of Aurora’s Alterostiveelivery Community ftogrsrns (APCF).

Femily Service is psrt of ASCF

Amputee Support GroupStarting soon. Group will involve education,

activities and sharing of mutual concerns.If you’re interested, call Cathy Cauley,328-6637, or Patty Nault, 328-6639,

for information.

My Morning with Mom

Moms, with their babies, share experiences withone another and a nurse. Topics of discussion

include developmental milestones, playing withbaby, feeding infants, sleep patterns and other

parenting concerns.

10 to 1 1 a.m., Wednesdays, Aug. 1 1 to Sept. 15St. Luke’s Family Practice Center,Lower Level Conference Room

For information or to register, callBreastfeeding Support Services, 649-5067.

FmiIy Servicc Golf CLssic scores Mg

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METRO REGION 5ULLSt. Luke’s and Sinai Samaritan

IHanford Memorial c I

Post Surgical Bra and ProsthesisService Available

St. Luke’s Medical Center and SinaiSamaritan Medical Center both offer post

surgical bra and prosthetic products. Awide variety of styles and sizes are available

from Amoena, Camp and Jodee.Appointments are preferred for a fitting.For more information or for an appoint-ment call St. Luke’s, (414) 649-7623 or

Sinai Samaritan, (414) 219-7370.

WANTED: Motorcycles andShow Cars

Display your motorcycle or show carfor Vent Center residents at HartfordMemorial Hospifal from noon to 3

pm. on Saturda’ Aug. 7. Call CherrieMuchka, 670-7679, for information or

to register. Vent Center residents selectwinners of first second and third place

awards. There’s an optional $10registration donation.

West Ailis MemorialHanford Memorial

IcAuroraHealthCar

eaHave your child’s seat safety checked at

Hartford Memorial Hospital’semergency department.

Call 670-7201 for an appointment.

rksTeomworks Metro Edition is a nes1cuer for

employees and volunteers in Aurora HealthCare’s Metro Region. Comments, questions andsuggestions are always welcome and may hedirected to Susan Lebergen, internal communications coordinator, Public Affairs Department,3031 W. Montana, Milwaukee, WI 53215.Phone (414) 647-3126. Fax (414) 671-8560.

Mark AmbrosiusPresident, Metro Region