tech-docs survey i. t. development for the management of technical documentation
DESCRIPTION
Tech-docs SURVEY I. T. DEVELOPMENT FOR THE MANAGEMENT OF TECHNICAL DOCUMENTATION. July - August 2011 Faentia Consulting S.r.l. ∙ via Firenze, 3 ∙ 48018 Faenza (RA). Survey . Method : two-step e-mail. - PowerPoint PPT PresentationTRANSCRIPT
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TECH-DOCS SURVEY
I. T. DEVELOPMENT FOR THE MANAGEMENT OF TECHNICAL DOCUMENTATION
July - August 2011Faentia Consulting S.r.l. ∙ via Firenze, 3 ∙ 48018 Faenza
(RA)www.faentia-consulting.com
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Survey. Method: two-step e-mailThe following survey is an integrating part of a research project by Faentia Consulting Srl. Our goal is to get to know the degree of IT development within companies and their technical documentation needs toward the implementation of a more advanced and interactive system. By answering the following survey you will contribute to our research project and at the same time you will help your own company receive a better service. As soon as the data will have been processed, you will be informed of the survey's results. The questions foresee both open and closed answers. In case of open questions you will be able to express a detailed opinion. Answering the survey will require about 4 minutes. In order to answer the survey please click on the link below. Click to start the survey Thank you for your co-operation!
Sample:
Initial sample:n = 477
Final sample:n = 335
Answersn = 72
(21,5%)www.faentia-consulting.com
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1. Which O.S. (Operative System) do you use mostly?
Answers (more than one accepted)
Windows
Mac
Linux
Other (specify …..)
www.faentia-consulting.com
2 responders use only Mac; all the others use Mac or Linux in association with Windows
Windows
66
Mac
10
Linux 5Other 1
Operative System
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2. What kind of hardware(s) do you have at your disposal?
PC MaciPh
one
iPAD
Other
010203040506070 66
1219
48
Hardware Answers (more than one accepted)
PC
Mac
iPhone
iPAD
Other: ………
www.faentia-consulting.com
Only Mac 0r iPhone: n = 2. Other: Blackberry (n=1), N0kia (n=2), Smartphone (n=2)
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3. Within your company is there a person of reference as far as IT is concerned?
Yes90%
No10%
Person of reference for IT within the
CompanyAnswers
Yes
No
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4. How do you consider the average IT competence of staff in your company?
Poor7%
Average31%
Good53%
Execellent9%
IT Competence of company Staff
Answers
Nil
Poor
Average
Good
Excellent
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5. How do you evaluate the average IT competence of technicians (line operators, assemblers, maintenance operators, workshop technicians etc.) in your Company?
NilPo
or
Avera
geGoo
d
Execel
...0
5
10
15
20
25
30
0
12
27
22
4
IT competence of Technicians
Answers
Nil
Poor
Average
Good
Excellent
www.faentia-consulting.com
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6. How is your company's IT training organized?
Within the Company
55%
Outside the Company
30%
On-line
8%
Webcast
1% Other7%
IT Training Answers
Within the Company
Outside the Company
On-line
Webcast
Other (indicate which... )*
www.faentia-consulting.com
* No training (n = 2), self-made (n = 2), only in particular cases (n = 1), not specified (n = 1)
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7. Have you considered the possibility of providing your technicians with portable devices (e.g. touchscreen tablets - iPad - or other devices - iPhone / Blackberry) to consult technical documentation?8. If yes, which?
Devices Number of
answersiPhone 13Blackberry 13iPAD 7Smartphone 1PC 6Touchscreen Tablets 6Other 1None 1
Answers
Yes = 41 (58,6%)
No = 29 (41,4 %)
Describe
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9. Which is the average megabyte size of the files that you use most frequently?
≤ 10 Mbytes55%
> 10 Mbytes45%
Average size of Files
Answers
Up to 10 Megabytes
More than 10 Megabytes
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10. Which format do you use mostly?
doc
29%
pdf34%
xls
24%
other
13%
Files formatAnswers (more than one accepted)
.doc
.xls
altro …
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• dwg (n = 9)• solidworks (n =
2)• ppt (n = 1)• ai/tif/psd (n = 1)• jpg (n = 1)• multimediale (n
= 1)• iges/step (n=1)
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11. Do you use any on-line filing system?
Yes
68%
No32%
On-line filing system
Answers
Yes
No
www.faentia-consulting.com
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12. If yes, which of the following?Ftp space44%
Yousendit5%Dropbox
10%
Intranet39%
Other2%
On-line filing system
Answers (more than one accepted)
Ftp space
Yousendit
Dropbox
Intranet
Other (indicate which…)*
www.faentia-consulting.com
* server (n = 1)
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13. With specific reference to T echnical Documentation (User Instructions and Maintenance, Operative Procedures, etc.) do you think it would be important to go from a technical paper documentation to a digitalized and interactive technical documentation?
Yes89%
No11%
Think important a digitalized/interactive technical
documentation
Answers
Yes
No
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ANALYSIS OF RESULTS
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1. Comments
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• Almost all responders (96% ) have Windows as operative system• Almost all participants use a
PC; 4% only iPhone or Mac. However 50% of those that use a PC also have at their disposal “Apple” based device(s) (Mac, iPhone, iPad)• 56% of responders want to
equip with portable devices in the future (about half of them will choose a Mac, the other half Blackberry or others)
• The great majority (87%) of participants have a person of reference for IT within their Company
• As a whole, the average IT competence of technicians is positively considered (in 76% of cases the estimate is between average and excellent)
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2. Comments
www.faentia-consulting.com
• Only in a minority of cases (10%) a Company’s IT training is not reported; however, in more than 50% of positive answers the training is a “within Company training”
• 41% of responders utilize large dimensions files (>10 Mbytes), equally distribuited among the commonest types of formats (doc, pdf, xls; it is of notice that 17% use a dwg format)
• Almost half (41%) do not have on-line filing system(s); if available, the most reported systems are Intranet or ftp space (some users report Dropbox or Yousendit)
• The great majority of responders (86%) state that a digitalized and interactive technical documentation is more desirable than the classical paper documentation