tech resume
TRANSCRIPT
MICHAEL AGUADODESKTOP SUPPORT | SYSTEM ADMIN | PROGRAMMER
215 W 6th St APT 1001 Los Angeles CA 90014 | 213.804.8073 | [email protected]
Addional Capabilites - Self movated with excellent work ethic and hunger for knowledge- Driven to solve problems no maer how challenging - High Performance custom hardware building experience (Gaming, Hackintosh, Linux, Applicaons and Storage Servers)- Photoshop & Design Experience- Elect- Electronics Repair & Modificaon Experience
ReferencesAvailable on request
SummaryExperienced computer technician with extensive knowledge of server administraon, hardware & soware troubleshoong, and soware development.
Professional Highlights• 12+ years of experience in Hardware & Soware support• 3+ years of Web Server & Database Administraon • Cu• Custom High Performance Desktop & Server building expert • 2 years of Complex Web Applicaon Development & Database Maintenance • Developed custom web reports and ckeng system to measure IT efficiency and cost
Areas of Experse• Hardware Installaon, Design, and Troubleshoong • Tickeng Systems, Metrics, and Report Building• Programming & Scripng • Customer Service and Professionalism• Planning and Project Management • Change Control & User Tesng• Se• Server Maintenance, Configuraon, and Support • Documentaon Development & Maintenance
Work ExperienceDesktop Support/System Admin/Programmer | BCBG MaxAzria, Los Angeles, CA | January 2007 – March 2014
+ Communicated directly with end users to idenfy, resolve, and document hardware & soware issues+ Managed Footprints web based ckeng plaorm performing server maintenance, custom code updates, database table queries for external systems, reporng, site code development, and project managment/change control workflows.+ Built HR + Built HR web applicaon and database structure using MVC framework and SQL Databases with jQuery & Bootstrap front-end + Rebuilt desktops and servers from the ground up ensuring hardware compability, configuraon and design best pracces + Took part in project planning and management meengs and developed workflow and policy documentaon + Developed end-user training guides and documentaon and taught weekly classes on IT basics to new hires+ Provided telephone and remote support to end users in retail stores across the US and Canada + Mana+ Managed user accounts in an Acve Directory environment ulizing group policy and mulple domains