teched 2009 - managing crucial conversations - teched...
TRANSCRIPT
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RanganathanSExecutiveCoach&CorporateMentorSymIndiaTraining&ConsultancyPvt.Ltd.Email:[email protected]:+919845021702
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Agenda
WhatisCrucialConversation(CC)?
StrategiesforManagingCC
DemoofCC
Role plays and AnalysisRoleplaysandAnalysis
SpecificTipsforManagingCC
CrucialConversations
Opposing Views No Tact
Crucial
Avoid Choose to Have
Conversations
High Stakes Strong Emotions
Tactful
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BuildingBlock
AcceptStatus Quo
Challenge
B k t I diBacktoIndia
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StatutoryWarning!!
Roleplaysareusuallyexaggerated tocon e a messageconveyamessage
Both PersonalandProfessionalcontextsareused
Plsdontgetstucktothesituationitself;FocusontheLearning
Roleplay BacktoIndia
MaluandSanathliveintheUSwiththeir
t hildtwoyoungchildren
SanathwantstosettledownintheUS
MaluwantstorelocatetoIndiaforgood
SanathandMaluareinaConversation
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KeyThoughtPattern
F E A R CAUTION
KeyConcepts Tact
IdentifyCommonGround
HaverelentlessfocusonObjectives
Avoidexpressing disagreements
Acknowledge keyoppositepoints
Avoiddigs
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LLagaan
ren
gth
3OpenZone
4Growth
Zone
atio
nsh
ip S
tr
1Death Nail
2Stagnation
Zone
Conversation Outcome
Rel
a Death NailZone
StagnationZone
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KeyProcessStep
P R E P A R A T I O N
Algorithm Preparation
IdentifyKeyStakeholdersIdentifyTop3ConcernsforEachKeyStakeholderMakeanInteractionPlan
IdentifytheRoles
SetSpecificObjectivesandTime
ChoosetheRightMedium/Mode
GettheSequenceRight
Review Objectives AgainReviewObjectivesAgainStructureIdeasforEachStepoftheInteractionPlanPracticeDeliveryofOpeningandClosing
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AlgorithmHostileSituation
StickAround
AskPermissionandthenShoot
ExpressOwnershiptoCommonObjectives
IgnoreProvokingStatements
B l D d E iBalanceDataandEmotion
SeekFeedback
KeyConcepts
Feelings EmotionsFeelings Emotions
Ego
Esteem
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StrongWeak
eMotions
P ive
Pos
itiv
e
+Calm
ComfortPatience
PassionExcitement
LovePride
Frustration Anger
Neg
ativ
- IndifferenceDisappointmentGuilt (*)
gFear
VengeanceValue Conflicts
C t C ttiCostCutting
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Summary
WhatisCrucialConversation(CC)?
StrategiesforManagingCC
DemoofCC
Role plays and AnalysisRoleplaysandAnalysis
SpecificTipsforManagingCC
QuestionsandAnswers
We will take ALL questions atWewilltakeALLquestionsat
theEndoftheDay
ChitsarebeingDistributed
PassitontoourVolunteers
HelpustoStructurethe
FULL SESSION
At the End
Responses
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RanganathanSExecutiveCoach&CorporateMentorSymIndiaTraining&ConsultancyPvt.Ltd.Email:[email protected]:+919845021702
-
www.symindia.com 12
RanganathanSExecutiveCoach&CorporateMentorSymIndiaTraining&ConsultancyPvt.Ltd.Email:[email protected]:+919845021702
RanganathanSExecutiveCoach&CorporateMentorSymIndiaTraining&ConsultancyPvt.Ltd.Email:[email protected]:+919845021702
-
www.symindia.com 13
RanganathanSExecutiveCoach&CorporateMentorSymIndiaTraining&ConsultancyPvt.Ltd.Email:[email protected]:+919845021702
2009MicrosoftCorporation.Allrightsreserved.Microsoft,Windows,WindowsVistaandotherproductnamesareormayberegisteredtrademarksand/ortrademarksintheU.S.and/orothercountries.TheinformationhereinisforinformationalpurposesonlyandrepresentsthecurrentviewofMicrosoftCorporationasofthedateofthispresentation.BecauseMicrosoftmustrespondtochangingmarketconditions,itshouldnotbeinterpretedtobeacommitmentonthepartofMicrosoft,andMicrosoftcannotguaranteetheaccuracyofanyinformationprovidedafterthedateofthispresentation.MICROSOFTMAKESNOWARRANTIES,EXPRESS,
IMPLIEDORSTATUTORY,ASTOTHEINFORMATIONINTHISPRESENTATION.