technology 101: online tools that can work for your organization
DESCRIPTION
Where exactly is the "cloud?" Are you missing out on RSS? Which online collaboration tools might help your organization? Learn some basics to be able to ask more informed questions and begin comparing various online tools. Workshop participants will have a chance to submit in advance questions to help shape the agenda, in addition to time during the session to exchange their own practices. Whether you make decisions for your organization's business practices or for your own individual use in managing projects, information, and communication, you'll walk away with some concrete tips.TRANSCRIPT
Tools of the Trade: Technology 101
April 28, 2011
Yully Cha, Executive Vice President of Programs, The Steppingstone Foundation
Kathleen Kurre, CEO, TechBridge
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Agenda
Welcome and IntroductionTechnology – An OverviewWhat’s Possible…..Places to BeginConversation and Discussion
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Mission Statement
TechBridge’s mission is to help nonprofits use technology to do more and reach
more people, creating sustainable impact on our community.
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TechBridge Experience
300+ NonprofitsIT DepartmentTransformative ServicesHostingConsulting
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Insights:Technology Overview
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# 1 – Nonprofit technology options are counted in the millions growing to billions
+++++ Searches related to donor management softwaredonation management tracking softwarenonprofit software vendorsfree donor management softwarefundraising software solutionsweb based donor databaseblood donor management softwaredonor perfectmembership management software
donor management software
About 708,000 results (0.11 seconds)
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# 2 - Most nonprofit organizations haven’t kept up with the technology revolution.
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There’s a Reason…
Most non-profits spend less than 10 percent of revenue on administrative
costs, including salaries and IT.
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# 3 – IT Project 101
Requirements Product eval Design/build Deploy Manage
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# 3 – IT Project 101Requirements
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# 4 – The Need
Clients & Programs
Internal & External Functioning
Fundraising/Financial
Public Image, Stakeholder Relations
0 2 4 6 8 10 12
Source: TechBridge Technology Innovation Award Applications, 2010 and 2011
Increase No. of clients served & hrsImprove program-specific outcomes
Increase no. of volunteers & opportunitiesIncrease No. of new programs
Increase staff efficiencyIncrease ops efficiency
Increase data collection, outcomesIncrease partner efficiency
Increase cost effectivenessIncresase donations
Increase revenueDecrease fund raising costs
Improve connectivity & engagementEnhance public image
0 10 20 30 40 50 60 70
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# 4 – The Need
Source: TechBridge Technology Innovation Award Applications, 2010 and 2011
Area Need Number
Administrative Databases: donor, member, volunteer 37
Office tools & collaboration 31
Online outcome database reporting 25
Streamline communication tools 23
Online donations, donor engagement 17
Volunteer match, registration 9
Online surveys & assessments 9
Technological Online education for clients 26
Technology available for program services 20
Interactive programs 16
Online services 12
Intranet 8
Private social networking 6
Marketing 13
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Navigating the Possibilities:Places to Begin
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# 1 – Technology Assessment
Total dollars spentStrategic business objectivesTechnology componentsBusiness process assessmentPriorities = cost, time, value,
tactical, strategic
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# 1 – Assessment Snapshot
Technology Components
Software & Data Management
Back-up/Disaster RecoveryNetwork InfrastructureInternet ConnectivityRemote AccessServersSecurityWorkstationsPrintersEmailMalware ProtectionCollaboration (Intranet)Support and Maintenance
Business Components
Program SupportOperationsDevelopmentVolunteersAccountingDonorsExtranet
PLAN
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#2 – The Cloud Buzz(The Technology)
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Non-profits stand to gain even more as the cloud business model makes IT more
accessible.
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Most organizations will operate hybrid environments for the foreseeable future.
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# 3 – Sustainable Impact(Functionality)
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# 3 - Functionality
Source: TechBridge Technology Innovation Award Applications, 2010 and 2011
Area Need Number
Administrative Databases: donor, member, volunteer 37
Office tools & collaboration 31
Online outcome database reporting 25
Streamline communication tools 23
Online donations, donor engagement 17
Volunteer match, registration 9
Online surveys & assessments 9
Technological Online education for clients 26
Technology available for program services 20
Interactive programs 16
Online services 12
Intranet 8
Private social networking 6
Marketing 13
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# 3 – Sustainable Impact
Clients and paperMoves to data & outcomesWhen done well, creates reportable ROIInternet, mobile, expansion - enabled
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# 4 - People and process will remain critical variables.
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# 5 – What We Like
Platform technologies (vs. Applications)Community: Collaboration groups &
Expertise80/20 RuleExperience….Experience…Experience
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# 6 – Resources
Handout