technology primer: attain faster mttr through ca application performance management timelines and...
TRANSCRIPT
World®’16
AttainFasterMTTRThroughCAAPMTimelinesandAssistedTriage
TimMcGaughey,Advisor,PresalesPedroGomez,PrincipalConsultant,Presales
DO4X99S
DEVOPS– AGILEOPERATIONS
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Abstract
Overthepastyear,CATechnologieshasmadenumerousimprovementstoCAApplicationPerformanceManagementthataredesignedtodramaticallyreducethetimerequiredtodiagnose,triageandremediateappperformanceproblems.Amajorcomponentoftriageisidentifyingwhatintheenvironmentchanged.LearnhowthelatestAPMTimelineandAssistedTriagefeaturescanproactivelysuggestfixes,soyoucanoptimizeappperformancewithminimaleffort.
TimMcGaugheyCATechnologiesAdvisorPresales
PedroGomezCATechnologiesPrincipalConsultantPresales
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Agenda
PETE’SJOURNEY
SEEPROBLEMEVOLUTIONWITHTHETIMELINE
GUIDEDWORKFLOWSWITHASSISTEDTRIAGE
1
2
3
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ITOpsDesiredExperienceinAgileEnvironmentsANDREWCHEUNG
ApplicationDeveloperRYANCAMPBELLProductionSupportAnalyst
PETEMILLERLevel1SupportAnalyst
MYPAINMonitoringmanysystems&Devices
HELPMESimplifyalerts,meaning
andaction
MYPAINBottleneck– workon
allissues
HELPMEUnderstandappperformance
characteristicsquickly
MYPAINFirefighting– notjust
codechanges
HELPMEInstantlyknowwhatchanges
triggerproblems
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APMTeamCenter– TimelineViewQuicklySeeChangesintheContextofPerformanceProblems
WHYYOUCARE
§ Viewchangesoverhours,daysormonths
§ Rollbacktimetothepointwhenappsfirstbeganexperiencingsymptomstofindthe"patientzero”causingthecurrentissue
§ Easilyshare thisinformationwiththeownerofthatresourcetoresolvetheissuequickly
§ Fastestwaytolocatewhatchangedwhenandhow§ Instantlyseecorrespondingrippleeffectofchangesinperformancereporting§ Fostercollaborationwithdevelopmentandendblame-game
EASY.
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Example:EnabletheTimeline
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Example:TimelineEvents
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Example:ProblemComponent
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Example:TimelineRewoundPriortoProblem
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Experience
xyz
xyz
PeteHastoLearnHowtoDiagnoseApps
§ Experience– Mostleft
component– Startsa
transaction
§ Causes– Typicallymost
rightcomponent
xyz xyz xyz
xyz
xyz xyz
xyz
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ProblemsatCmponents oftheApplication
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ManuallyIdentifiedFaultyComponents
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AssistedTriagereactstofourfundamentaltypesofevents:
• Stalls• Errors• Alerts• Unstableresponsetimes(DifferentialAnalysis)
Events ATEngine
Stories
AssistedTriageSeparatesCausefromEffect
Experience
xyz xyz xyz
xyz
xyz xyz
xyz
xyz
xyz
Problems:ExperienceimpactAnomaly:Noimpact
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AssistedTriageinCAAPM10.5
§ IntheCAAPM10.5UI,AssistedTriageshowsupfirstontheexperiencepagetiles
§ Thistilehasoneproblemandnoanomalies
§ Someofthefailedtransactionsmayberelatedtotheproblem
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ProblemsAreHighlighted
§ Ontherightsideoftheexperiencepage,findtheproblem“headline”listed
§ WecantellfromtheheadlinethatthereisaproblemwithSearch
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DrillDownonProblemsforAdditionalInformation
§ Drillingin,youcanseehowlongitlasted,whatcomponentswereaffected,alinktoshareandalinktotheanalysisnotebook
§ What’stheanalysisnotebook?
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PeteUsesAssistedTriageforDiagnosingIssue
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AssistedTriage:Petecanseestheoveralluserexperience
How thetransactionslooklike
Hemightbeinterestedinthosefailed transactions
(click)
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AssistedTriage: Hecouldonlycarestwothings:
Whattransactionsare
failing?
Whyaretheyfailing?
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AssistedTriage:IfPetewantsmoredetailhecanopenanotebook
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AssistedTriage: HerePetefindsallthetechnicaldetailsaboutwhat’sbehindthe
affectedtransactions
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AssistedTriage:Hecanseethe detailsabouttheproblemsidentified,asAssisted
Triagehascollectedtheevidenceforhim
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AssistedTriage: Hecanalsocomparethebehaviorofthevertex againsta
pastperiodoftime
Andalsocomparethestateoftheattributeofthatvertex
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AssistedTriage: Petecanalsomakeuseoftimelinecapabilitiestounderstandtheevolution
oftheproblem
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