telco: run simple with sap service & support
TRANSCRIPT
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public
A recent survey stated nearly one third of millennials
would rather lose their wallet than their phone.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Public
“The increasing need to be
online will impact all areas of life
in unimaginable ways. Over the
past 20 years, the Internet has
so consistently been a disruptive
force that the only safe bet on
the future is that it will continue
to be an enormous catalyst for
change.”
– Billy Hulkower, Senior Analyst, Technology
and Media, Mintel
75% of cell phone owners even bring their
phones into the bathroom.
- Mintel, Living Online, May 2014
Telco Industry Landscape
Industry Challenges:
• Overabundant data
• Immediacy, now
• Procurement
• Regulation changes
1 in 3 adults now carry their
smartphones with them at all times.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public
Key Opportunities for Your Telco Business
Because opportunities exist across the business,
the marketplace must respond with targeted
software solutions that are designed for the most
important and critical processes.
SAP offers solutions that help Telco
companies address needs in the areas of:
• High Volume
• Implementation Speed
• Revenue recognition
• Procurement
SAP helps reliably reach more than 97% of the world’s wireless subscribers via text
messaging.
Source: SAP Fast Facts
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
High Volume
According to the U.S. Chamber of Commerce,
90% of the world’s data was produced in the
last two years.
• The enormity of data creates issues not only
around proper storage, but more importantly
around efficient utilization
• The vast amount of data, however, enables the
extraction of increasingly tailored business
insights, ultimately adding value to your
customers’ experiences
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 Public
Implementation Speed
The average attention span of a human
dropped from 12 seconds in 2000, to 8
seconds in 2013. This is one second less
than the attention span of a goldfish!
• With attention spans dwindling, it is more
important now than ever to offer customers
solutions that deliver value almost
instantaneously
• Organizations that minimize time to value
have a strong competitive advantage over
rival businesses
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 Public
Procurement
As the industry landscape becomes increasingly
complex, managing relationships and boosting
transparency is critical.
Buyers
Procurement
Suppliers
In doing so, businesses can achieve strategic
advantages as well as a solid basis for
management decisions while avoiding high
procure-to-pay costs.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Public
Revenue Recognition
New revenue recognition policy known as
International Financial Reporting Standards 15
(IFRS 15), will go into effect in early 2017,
representing a large challenge for the Telco industry.
Will you be in a position to go
to market in 2017?
To continue working with their customers,
businesses must implement the necessary
changes to meet these new regulations, which
affect customer contracts as well as revenue
distinctions between hardware and services.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 Public
Realizing Potential with SAP Service and Support
High Volume • SAP Billing and Revenue Solutions
Implementation Speed • Rapid Deployment Solutions
• Telco Accelerator
Procurement Business Assessment for Procurement
Rapid Deployment Solutions for Ariba and
Fieldglass
Revenue Recognition • Advisory Service for IFRS 15 Compliance
SAP Service and Support understands these industry specific concerns
and delivers solutions tailored to these needs.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10 Public
Assess the Future of Your Telco Business with SAP Service and Support
Where do you stand on the innovation maturity curve?
Design Thinking Workshops
• Create new business models and generate alternate revenue streams that are built
around the customer
Innovation management framework
Assess your strategic strengths, define your process orientation, open your corporate
culture to innovation, and back it all up with strong institutional commitment
Challenge
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Public
Orchestrate Your Next Move towards Success with SAP Service and Support
Customer Success with SAP
“By using SAP Telco solutions, we've
increased the products sold per
household by 14%.” – Parimala Narasimha,
Director of Marketing Science, Cox Communications Inc.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12 Public
Deploy Your Marketing Plan with SAP Service and Support
They touch the lives of nearly every person
on the planet. And, their DNA is mobile.
Therefore, Telco companies are uniquely
positioned to become trusted partners for
new digital services – developing and
delivering unique mobile solutions to their
enterprise customers.
75% improvement in
employee productivity
when business intelligence
is accessible on mobile
devices
Source: SAP Performance Benchmarking
Telco companies are transforming themselves from strategic
providers to trusted partners.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13 Public
Accelerate Decisions, Processes, and Change with SAP Service and Support
Accelerate your decisions and processes,
while responding in real-time.
• Foresee, prevent, and respond faster
• Respond instantly to changing market
conditions
• Launch new products and services faster
• Help enterprises realize immediate gains
with mobile solutions deployed in the
cloud
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14 Public
SAP Powers the Telco Transformation
10 of the Top 10 Telecommunications run SAP
1000+ customers
worldwide
Telco 2.0 a powerful
upstream and
downstream partner
Deep industry-specific
capabilities
Embedded
preconfigured best
practices
Clear Industry roadmap
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15 Public
Let’s start the conversation to build your innovation roadmap and
unlock the full power of SAP for your Telco business.
Contact SAP Service and Support and learn more on SAP.com
Run Simple with SAP Service and Support Start Your Innovation Journey