telecare presentation 1 6-11 james jordan
TRANSCRIPT
www.glasgow.gov.uk
Glasgow City Council
Telecare Presentation
1st June 2011
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Contact Details
James JordanResource Worker
Social Work Adult ServicesTelephone: 0141 276 5646
E-Mail:[email protected]
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What is telecare?
• ‘Telecare is the remote or enhanced delivery of care services to people in their own home or a community setting by means of telecommunications and computerised services’ (Joint Improvement Team, 2011).
• Telecare can be defined simply as devices which enable a person to summon assistance (‘care’) remotely via technology (‘tele’).
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What does telecare consist of?
Basic telecare system:• Alarm Unit• Pendant• Smoke Alarm
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Basic Alarm System
• Usually connected to Cordia’s Direct Response Centre.
• Alternatively can be connected to a family member or carer for more personalised support.
• Used to provide support in a generalised manner.
Alarm Unit Pendant Smoke Alarm
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Additional Telecare Devices
• Operate through basic alarm unit.
• Tend to be ‘risk specific’ – for example seizure sensors are used to alert carers in the event of a seizure and exit sensors are used to raise an alert when a person is exiting the property.
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Points to consider when referring
• Telecare does not replace people as a support network is required for the equipment to be effective.
• Does the person have a landline telephone?
• Is someone able to answer and respond to alerts if required? For ‘extra’ or ‘peripheral’ telecare devices the service user
requires a family member to respond to and answer calls
• Ethical Issues
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Examples of ‘Extra’ or ‘peripheral’ devices
• Falls Detector• Worn on an item of clothing on client’s waist• Point to consider, is client willing to fit and wear the device?
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Seizure Sensor
• Placed on client’s bed• Alerts carer in the event of a seizure• There are over 50 different types of seizures, seizure
sensor is used specifically for tonic clonic seizures.
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Property Exit Sensor
• Used to support people who vacate their home at night and who have limited risk awareness.
• Consists of a movement sensor placed in person’s hallway and door contacts.
• Time Settings.
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Bed Occupancy Sensor• Useful as a means of reducing a number of risks within
the home.• Placed underneath the person’s mattress.• Alerts carer when person gets out of bed.• Time settings.
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Enuresis Sensor
• Useful for people who are incontinent.• Placed between sheet and mattress.• Promotes dignity and is less intrusive than a carer
constantly checking client during the night.
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Glasgow City Council’s Telecare Service
• Since late 1980s Glasgow City Council has supported a number of vulnerable people in their homes via telecare.
• 15,000 people have a basic telecare package or ‘community alarm’.
• 3,000 people have an ‘enhanced’ telecare package which consists of a movement sensor added to the ‘community alarm’ system.
• Generally, as with most other authorities, the main client group has been older people, but this will gradually change with the introduction of Self Directed Support and other initiatives such as ‘personalisation’.
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Glasgow City Council’s Telecare Service Contd.
• In the last 2 years approximately 150 extra telecare devices have been installed to support people in their own homes.
• The expansion of the service has been limited to an extent due to other factors (e.g. modernisation programme involving 10,000 people).
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Cordia’s Direct Response Service Centre.
• Cordia’s Direct Response Service Centre provides a 24 hour call handling and response service.
• Generally, the basic community alarm alerts are directed to Cordia’s call handling centre. A smaller number of supported living providers and family receive alerts from service users.
• The service answers and responds to a large number of emergency calls each month.
• In December 2010 the centre handled 52,777 emergency calls and made 780 home visits.
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Referral Process
• Anyone can apply for the basic telecare system at present, including prospective service users, professionals and friends and family.
• At present Social Workers and OTs refer for ‘extra’ telecare devices.
• Prospective service users are unable to refer for ‘extra’ telecare devices themselves.
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Future of GCC’s Telecare Service
• Ongoing training for frontline staff
• Development of assessor’s guide
• Assessment Tools (lifestyle monitoring)
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Further Information on Telecare
• GCC’s main equipment supplier: www.tunstall.co.uk
• Joint Improvement Team’s Practice Guides: www.jitscotland.org.uk/publications-1/telecare/
• Telecare database which is particularly useful for families/service users who want to purchase equipment privately:
www.alvoution.co.uk
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Thank You
Any Questions?