telecomegyptus march 0305
DESCRIPTION
Telecom Egypt LDP2LDP2 Telecommunication company and the most reliable brand in the Middle East and Africa TE Vision LDP2LDP2 TE Mission LDP2LDP2 Our ValuesOurValues LDP2LDP2 We value them above everything else. We promise to treat them with respect and honesty . We promise to offer them the best possible value. Are the driving force of our company. LDP2LDP2TRANSCRIPT
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In 1998, the Egyptian law converted the governmental entity, ARENTO
(Arab Republic of Egypt Telecommunication Organization) , into a joint company as part of the
privatization program.
Telecom Egypt
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To be Number One
Telecommunication company and the most reliable brand in the Middle East and Africa
TE Vision
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TE Mission
We are committed to delight our customers by providing
high quality , reliable telecommunication services & solutions at fair value
using the latest technology , which will in return also benefit
our employees , our community ,
and our shareholders .LDP2LDP2
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Our Values Our Values
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Our Customers Are the driving force of our company.
We value them above everything else. We promise to treat them with respect
and honesty . We promise to offer them the best
possible value.
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Our Employees Are our strength, they are our
most valuable resource. They must be treated fairly with
respect and dignity. We will provide them with a work
environment in which they can be improved, developed and compete.
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Our Community
Are part of our family. We will strive to be active
participants and will support the people in our
communities.
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Our Services Are relevant to our
customers,
We promise to be the premier provider of these services at reasonable prices.
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Responding to change
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TE established: Marketing dept. Customer Service Regulatory Human Resource
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Marketing
In 1998, Telecom Egypt established
the Marketing Department to focus on the customer
needs through the following dept.:
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• Market Research.• Public Relations.• Advertisements in local & international media.• Exhibiting in local & international exhibitions.• Developing the Customer Care concept inside the company.
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Marketing
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Customer Service
KAM ( Key Account Management )
Call Center
OSS( One Stop Shop )
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Regulatory National
Telecommunication Regulatory Authority (NTRA) Was Established in 1998.
Consequently, TE established a Regulatory Affair Department to represent it in the following fields:
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NumberingNumbering
LicensingLicensing UniversalUniversal ServiceService
SpectrumSpectrum
InterInter--connectionconnection
RegulatoryRegulatoryAffairAffair
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Human ResourceTelecom Egypt truly believes that
the employees are the most valuable asset, as they
ultimately determine the quality of services and therefore shape
its customer satisfaction. In June 2004 T.E. assigned
a H.R. Vice Chairman
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Human Resource
1 - Contracted with the biggest insurance company in Egypt to provide the best level of health care to T.E. employees.
2 - Planned to establish a call center for the employees' complaints
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Human Resource (cont.)
3 - Developed Leadership & management courses such as :
Leadership programs Master Business Admin. (MBA) in
cooperation with IESE university Spain.
High executives Courses . Updating & equipping the training
sector.LDP2LDP2
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Telecom Egypt Sub-sideries
TE Data Exceed QuickTel Centra
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Over the last 150 years Telecom Egypt has always
been at the forefront of Egypt's development.
Telecom Egypt
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One Network…...One Network…...Uniting EgyptUniting Egypt
Telecom Egypt
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