Telephone Training A2

http://commpakt.comcomm:pakt communication packages for

Business English training

In simplified language,

I can forward telephone calls

I can spell names / codes / addresses etc.

I can pass on information about time and numbers

I can manage simple telephoning actions such as identifying self

I can specifying the person I want to talk to

I can exchanging basic information and close a call

Read the dialogue and make it polite (friendlier)

Receptionist Caller

1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams

3. Not there. Message 4. I‘m Ann Jones. Please call me

5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S

7. Ok I give message 8. Thanks. Goodbye

9. Goodbye

What is important to remember when telephoning?

Easy as ABC?

What‘s your email address?

Take a message

Listen to the dialogue and answer the questions

Who is calling?

Who does she/he want to speak to?

Does he/she get through? If not, why not?

What will happen next?

Listen again and complete the sentences

1. Micah Information Systems. Sylvia _____________.

2. _______________ Mr Seide is in a meeting.

3. Could you ask him to ___________ me _________?

4. ________ Mr Seide __________ your number?

5. You‘re ____________. Bye now.

Match the sentences 1-5 with the correct response a-e.

1. Could I speak to David Payton, please?

a. Thank you for your help. Good bye.

2. Who‘s calling please? b. Certainly. Hold one moment, please.

3. Can I take a message? c. This is Monique Dumont from Execo.

4. Could you tell me your number?

d. Yes, could you ask him to call me back?

5. I‘ll give him the message. It‘s 33- that‘s the code for France- then 2 51 25 89 74.

Language Note

1. To talk about your interests use like + ing.

I like playing tennis. He like watching fooball on TV.

2. To talk about what you want to do & make invitations use would like to + verb

I‘d like to (I would like) to go to the cinema.

Would your colleague like to come with us to lunch?

Language practice in pairs:

1. Ask your partner if he/she likes coffee

2. Offer your partner a cup of coffee

3. Ask your partner if he/she likes Johnny Depp

4. Ask your partner to see a film with Johnny Depp

Read the dialogue and make it polite (friendlier)

Receptionist Caller

1. ABC Ltd. What do you want? 2. I want to speak to Ms Williams

3. Not there. Message 4. I‘m Ann Jones. Please call me

5. Didn‘t understand. Please spell 6. A-N-N new word J-O-N-E-S

7. Ok I give message 8. Thanks. Goodbye

9. Goodbye