Cultural AnalysisTesla

Tesla Locations WorldWide

North America (NA) Europe (EMEA) Asia Pacific (APAC)

● In the workplace equality and autonomy are very important. ● Managers need to be accessible, supportive, maintain equality,

be empowering, and seek consultative advice from employees.● Send meeting agenda ahead of time, and arrive on time. ● Short, firm handshakes should be made with everyone at the

beginning and end of a meeting (starting with the women). Business cards are also expected, the address on the card needs to be a physical address.

● Do not speculate, use facts, figures, charts.● Get the business agenda quickly, and expect pointed questions to

which you must provide real answers (do not dodge the questions)

● Quality Of Life Is Important○ Work/Life Balance.○ Usually Danes take vacation between mid June to mid

August so do not expect to get much done during this time.

○ Incentives- Free Time, Flex Time

Denmark

China● Relationships between others is seen as more important

than the company’s needs. ○ Business relationships lead to social relationships

more and more overtime, and they have heavy weight on the success of deals.

○ The closer you are, the better the deal will be. ● Leisure Time Is Not Important, Working Hard Is,

Entrepreneurial● There is a natural hierarchy based on seniority which

influences gift giving, seating, exchanging of business cards, how you address the person, etc.

● Chinese Language Is Full Of Ambiguity so many things are inferred, and thus can be difficult to follow.

● Very pragmatic-Truth Depends On Situation, Context, And Time

Japan● Collectivism Is Situational● Decisions Are Confirmed By Each Layer In The

Hierarchy● Competition Between Teams = Motivation For

Winning Team● Ritualistic - Read Japanese Etiquette Books● Mitigate All Risks Before Starting An Project● Steady (Not Immediate Profit) - Sustainability● Customer service is very important, and tips are not

given.

Cultural Analysis

General Motors

GM Locations

JordanGroups are the basis for society & the workplace.

● There is loyalty to the ‘Group’ one is a part of● Management Is Management Of Groups - you must

gain a consensus ● Coworkers Are Like Family

Communicating● Talk softly, but with emotion. Loud can be seen as

demeaning. ● Communicate orally & visually only, not in lots of writing

or technical drawings● Build relationships on compliments, never be

cutting/derogatory as this will cause the relationship to fail

● Do not talk about/share your opinions on current topics, at least for the first several years

JordanDress and behave conservatively as you will

be seen as less risky.

King Abdullah and Queen Rania of Jordan

● Work week is typically Sunday-Thursday 9am-7pm, except during Ramadan

● Drink tea with everyone while discussing business, and do not leave until everyone is finished

● Do not arrive early, but do arrive on time, and expect that they will arrive 30 minutes late if it has not been stressed as being important to be on time.

Be complementary… Talk about:• History (Petra)• Sports (football/soccer) • If possible, visit. • Try the food (Mansaf,

Maqluba)

KenyaAccepted Hierarchical Order

● Autocratic Leaders Are Important As Subordinates Expect To Be Told What To Do

● There is a sense of Responsibility To Take Care Of Others● Coworkers Are Like Family- “Harambee,”-“to pull together”● Negotiations take time, bargaining is an accepted practice

in business and disagreements are forgotten after the deal is complete.

● Do not act or talk aggressively, or harshly/disapprovingly.● Gifts- be careful, it is best if it has the business logo on it, as

it will not be seen as bribery

Kenya● Shakehands, but for women and men- the women must initiate

the handshake. ● Then ask how they are, then ask how X is (health, family,

business). ● Rushing the greeting process is considered poor manners.● Protecting “face” and relationships with other is very important,

and causes conversations to not always be very direct. In fact conversations are not usually direct. So make sure to read between the line of what is being said.

● Kenyans pride themselves on their emotional control. ● Incorporate time for small talk into meetings, as they are a

natural part of meetings. There is no ending time for meetings, meetings only end, when everything is finished.

● Use historical framework/ideas when presenting new ideas/processes

● Enthusiastic about sharing their culture

Brasil● Show Respect For The Elderly● Status Symbols Or Power Are Important● Relationships Are Based On Trust, Time, And Loyalty

(expect to spend alot of time building a trusting relationship. 2-3 visits to the country will be necessary before becoming serious with moving on to business)

● Networks- Your friends, friends are your friends. (expect for people to not treat you as acquaintances, but automatically as a friend. not as selective a process as in US)

● People in your network will try to do anything for you. ● Provide A Great Deal Of Context● Passionate - Expressive (Body Language)● Enjoy Life

Brasil• Greet everyone personally, never greet a whole group all at

once. Address in order of status, if known to you. • Personal offices are not a sign of status, so do not be put off, if

the person does not have their own office.