September 20, 2016

Texas Association for Community Health Centers Outreach and Education Conference

Austin, TX

Texas Health and Human Services CommissionCommunity Partner Program

Support for Community Partners

Community Partner Program

Community Partner Program Overview

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Community Partner Program Team

Team Member Position

Michael Grisham Interim Director of Community Engagement

Fedora Galasso CPP Manager

Michele Dethloff Field Operations Specialist

Nichole Saunders Communications Specialist

Helen Oh Contract Manager

Neva Price Assessment and Improvement Specialist

Benjamin Moriarty Technology Specialist

Allyne Harper Memorandum of Understanding Specialist

Lauren Ruthven Technical Assistance Specialist

Laura Blanke Project Manager

Max Vanderheyden Training Specialist

Kimberly Lauriston Project Support Intern 3

Community Partner Program

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TANF

$Medicaid/CHIP

SNAP MEPD

CBOsApplicants

Community Partner Program Update• The CPP has grown from 36 initial pilot sites to a robust

statewide network since the initiative began in 2012.

• With over 1,300 community partner sites, the program is shifting its focus from recruitment to a more comprehensive model that includes development, support, and retention initiatives.

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CPP Development, Retention, and Support Initiatives

• Training and Communications

• Community Partner Forums and Support Visits

• Community Partner Survey Results

• CPP Statistical Information

• Statewide Community Partner Group

• Community Partner Support Transition

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Community Partner Program

Community Partner Support Transition Overview

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Community Partner Support Update• On August 31, 2016, HHSC's contract with the Texas

Hunger Initiative expired.

• HHSC signed a contract with Texas A&M AgriLife Extension Service (AgriLife) to provide regional support services for Community Partners.

• HHSC Regional Community Relations (RCR) staff became the first point of contact for Community Partners on September 1, 2016.

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Community Partner Program

Regional Community Relations (RCR)

Roles and Responsibilities

Community Partner Support UpdateDuring the transition to AgriLife, HHSC Regional Community Relations (RCR) staff located throughout the state will:

– Be the first line contacts for community partners.

– Ensure the continuity of technical and programmatic support.

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Regional Community Relations Team

Team Member HHSC Region Area

Anthony Flunder 1 High Plains Amarillo, Lubbock

Kevin Orr 2

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Northwest Texas

Metroplex

Abilene, Wichita Falls

Dallas, Ft. Worth

Stephanie Raymer 3

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Metroplex

Upper East Texas

Dallas, Ft. Worth,

East Texas, Tyler

David Arlen 5 Southeast Texas Beaumont

J. Hoxi Jones 6 Gulf Coast Houston

Michele Dethloff 7 Central Texas Austin, Waco

Valerie Houston 8 Upper South Texas San Antonio, Eagle Pass

Becky Ruff 9 West Texas Midland, San Angelo

Lilia A. Herrera-Estrada 10 Upper Rio Grande El Paso

Arnold Gomez 11 Lower South Texas Corpus Christi, Laredo

Belinda Senteno 11 Lower South Texas Harlingen11

Community Partner Support

• The RCR and CPP teams will continue to support Community Partners in the following ways:

– New or renewing Community Partner support

– Technical assistance with systems and processes

– General ongoing support

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New and Renewing Partners

• Onboarding - New Partner and Renewal Support

– Completing an interest form

– Appointing Site Managers and Navigators

– Completing the necessary screenings and background check

– Signing the user agreements

– Completing the MOU process

– Provisioning guidance

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Technical Support

• Technical issues that arise, including:

– Adding Navigators

– Adding Sites

– Changing Site Manager

– Changing Signature Authority

– Website trouble shooting

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General Ongoing Support

• Other types of ongoing support:

– Availability to address any Community Partner questions or concerns

– YourTexasBenefits.com application issues

– Presenting on the CPP at community events

– Support visits

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Community Partner Program

Support for the YourTexasBenefits.com

Redesign

YourTexasBenefits.com Redesign

• The enhanced and redesigned YourTexasBenefits.com website launched September 19, 2016

• Training on the redesigned site is available:

– www.CommunityPartnerProgram.com

– Click “Links” on the top menu of the homepage

– Click “New Training Available: YourTexasBenefits.com Redesign and Enhancements”

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YourTexasBenefits.com Redesign

For questions related to the redesigned site:

• Contact your Regional Community Relations Representative

• Attend the Weekly Community Partner Support Sessions‒ Register: https://attendee.gotowebinar.com/rt/6303079426135518211

• Contact the CPP

– OCA_Community_Partners@hhsc.state.tx.us

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Community Partner Program

Q&A

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Thank you!

Thank you for participating in the

Community Partner Program!

We couldn’t do it without you!

Contact us at: OCA_Community_Partners@hhsc.state.tx.us