7:00 - 8:00 AM - Speciality Breakout Breakfast / Breakfast with Exhibitors - Join your speciality colleagues for open round table discussion.

8:30 - 9:30 AM - Keynote Session: The Account-ability Experience - Linda Galindo - Identify the importance of common definitions and language in an accountable culture and learn how to create a vision of your accountable work environment using the foundation12-point-checklist.

9:30 - 10:15 AM - Break in Exhibit Hall

10:15 - 11:45 AM - The Accountability Experience (continued) Linda Galindo.

11:45 AM - 1:00 PM - Lunch - Membership awards, ACMPE, Fellowship & Certified member Recognition, MGMA Announcements

Thur, April 20

9:00 - 11:00 AM - IMGMA Board Meeting

11:30 AM - 12:30 PM - New Member / First Time Attendee Lunch (By Invitation)

1:00 - 2:30 PM - IMGMA Leadership Lessons (Q&A Panel) In this general session an IMGMA member panel will give short presentations of various “lessons learned” topics to all attendees, followed up with a Q&A panel. This is a new variation of the popular Café Exchange, and an opportunity you don’t want to miss to meet and learn more from your colleagues.

2:30 - 3:00 PM - Break

3:00 - 4:30 PM - Opening Session - Presidents Welcome & Announcements - Jodi Faustlin MPA, FACHE, FACMPE

General Session - Patient and Team Communication - Robert S Thompson, RT, JD, MBA, LLM, CPCU, RPLU, Are - Faulty communication is the single largest contributing factor to medical malpractice claims. This session will explore how to break down communication barriers that can lead to patient injuries.

4:30 - 5:30 PM - Networking Reception with Sponsors & Exhibitors

5:30 - 7:30 PM - Dining Do’s and Don’ts - Led by Tyson Greiner, International Etiquette Consultant, this informational, interactive, fun and enlightening dinner will include allthe things you’ve ever wanted to know about dining etiquette.

Wed, April 19

3:30 - 4:00 PM - Break in Exhibit Hall

4:00 - 5:00 PM - Breakout 3A - MACRA & MIPS Resources - Susan Brown & Sherry Swallow - Representatives from Telligen will discuss the federal grant and the resources available for MACRA & MIPS support to Iowa Practices.

Breakout 3B - Candor – Communication and Optimal Resolution - Mark Fogg, JD, Jeff Varnell, MD and Michael McCoy, MD - This session will address what and who may be included in an “open discussion.” Candor is a communication and resolution process for both facilities and health care providers.

1:00 - 2:00 PM - Breakout 1A - Minimizing the Risks of Health Care Workplace Violence: Defusing Disruptive and Threatening Behavior - Lori Atkinson, RN, BSN, CPHRM, CPPS - With workplace violence in the health care setting becoming a growing problem, this session will outline strategies to defuse situations and protect the safety of everyone involved.

Breakout 1B - You Deserve to Get Paid - Strategies to Improve Patient Payment Collec-tions while Eliminating Billing Department Chaos - Matt Bigler - In this session, Matt will address how to communicate financial responsibilities to patients in a society that is connected to our mobile devices.

2:30 - 3:30 PM - Breakout 2A - Strengthening Our Caregivers: Practical Approaches - D. Michelle Kinneer, RN, MSN, JD, DPHRM, CHC, CHPC - This session will discuss the impact of the epidemic of burnout, bullying and compassion fatigue amongst healthcare providers.

Breakout 2B - Chronic Care Management Services (CCM). What you need to know and CMS changes to the 2017 final rule - David Beam - Understand how to utilize Chronic Care Manage-ment coding to lower costs, enhance the patient experience, and improve outcomes.

2:00 - 2:30 PM - Break in Exhibit Hall

7:30 - 8:30 AM - Breakfast with Exhibitors

8:30 - 9:30 AM - General Session - MGMA Washington Update Suzanne Falk - This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulation agencies.

10:00 - 10:30 AM - Break

10:30 - 11:45 AM - Closing General Session - STOP Acting Your Age! - Matt Havens - An entertaining keynote to help you avoid generational warfare.

Fri, April 21

9:30 - 10:00 AM - General Session - Iowa Legislative Updates - Matt Eide - This session will provide timely information on the current Iowa Legislative session

5:00 - 6:00 PM - Social Hour / Networking / Exhibitor Door Prize Drawings

6:30 - 10 PM - Dinner / Entertainment - Watch for Evite

11:45 AM - 12:00 PM - Closing Remarks / $100 Door Prize Drawing

The Accountability Experience

Keynote speaker and educator, consultant and author, Linda Galindo teaches audiences how to bring accountability into their organizations to significantly improve performance. Galindo inspires leaders to empower themselves, and those that follow them, to speak the truth, focus on what matters and be fully accountable for the results they produce. A former journalist and radio news personality, Galindo made the shift to consulting, speaking and writing about accountability 20 years ago. Galindo noticed that news stories were about people, especially leaders in business and government, who were not accountable. “I wanted to put the topic of accountability in our national conversation before crises and problems arose,” says Galindo. “I got tired of reporting on situations in which accountability was not present but should have been. Rather than talking about accountability after the fact – often when it was already too late to make an impact – I have made it my life’s work to bring accountability proactively into organizations at the leadership level where it is really needed. The business case to do so is compelling. Real leaders understand The Straight Truth®: ‘Accountability starts with me.’”

In her KEY NOTE sessions – The Accountability Experience, Using personal experience and current challenges Linda will guide attendees to build a business case for accountability. The session will include a case study on creating quality customer service to enhance patient care and identify the importance of common definitions and common language in an accountable culture. Learn the importance of defining success, the power of the “you-to-my” and why “we” can’t get there from here. Identify the three most common accountability excuses and what to do about them, how to hold others accountable. Linda will provide examples of how you must look back to go forward and the key elements. Objectives:• Identify what accountability is and how to build a business case for holding patients and staff accountable• How to achieve and sustain accountability in your practice culture to improve patient care• Identify the 12-point checklist to sustain accountability in your role as a leader or caregiver

Candor – Communication and Optimal ResolutionPresented by: COPIC

In this session – Candor – Communication and Optimal Resolution – the panelists will address what and who may be included in an “open discussion,” and explain that the process requires timely and specific notification(s) to request open discussion/make an offer of compensation and the payment to a patient and also describe that the statute is NOT a payment resulting from a written claim.

Session Objectives:• Understand that Candor is a communication and resolution process for both facilities and health care providers that provides for honest and open provider/patient discussion about a defined unexpected patient outcome.• Understand how the process is beneficial to both the health care provider and the patient.• Learn how Candor paves the way for optimal resolution by inherently mitigating oppositional stress through communication while providing a pathway to preserving the patient/health care provider relationship.

Mark Fogg has practiced law for thirty-seven years. He is currently General Counsel at COPIC, a company providing medical liability insurance and patient safety/risk management education. Mr. Fogg’s practice was previously comprised of the defense of health care related claims including medical malpractice, medical board

matters, anti-competitive claims, hospital related matters and risk management consulting while at Kennedy Childs & Fogg, P.C. from 1985-2011. He has lectured extensively in these areas.

Mr. Fogg was President of the Colorado Bar Association from 2012-2013. He was the President of the Denver Bar Association from 2008-2009 and received the Denver Bar Association Award of Merit in 2010 for extraordinary service to the legal profession and the administration of justice. He received the 2013 Best Corporate Counsel Award sponsored by the Denver Business Journal and the Association of Corporate Counsel. He received the 2011 CU Law Distinguished Alumni Award in private practice and is a Fellow in the American College of Trial Lawyers. Mr. Fogg is currently an appointed member of the Chief Justice’s Commission on the Legal Profession and served as chair of the working group regarding new lawyers. He was a Chief Deputy District Attorney in the Denver District Attorney’s Office.

Mr. Fogg received his education at James Madison College, Michigan State University, graduating magna cum laude and Phi Beta Kappa, and his law degree from the University of Colorado where he received the William O. DeSouchet Award for best trial team.

Jeff Varnell, MD, FACS, has been a physician risk manager at COPIC Insurance Company since 2002 with a particular interest in occurrence reporting and safety analysis of unexpected outcomes. He is also Medical Director of COPIC’s 3Rs program. Prior to joining COPIC, he was in the private practice of general surgery for 20 years.

Dr. Varnell obtained his BS from Stanford University in 1972, his medical degree from the University of Colorado in 1976 and completed his residency training at the University of Missouri- Kansas City in 1981. He has been married for 37 years and has 3 sons. He has served on the boards of Missions Ministries and the 9 Health Fair.

Michael McCoy, MD, is Chief Medical Officer at Great River Health System in West Burlington, Iowa, where he splits his time between clinical practice and administrative duties. He earned his medical degree at Creighton University School of Medicine and completed his residency in obstetrics and gynecology at the University of Iowa Hospitals and Clinics. Board certified

in OB/GYN, he is a member of the American Medical Association and the Iowa Medical Society, where he serves on the board of directors. He has served as Vice Chair and Chair of ACOG Iowa and serves as ACOG Iowa District VI Secretary. He currently serves on ACOG’s national Government Relations Committee. He has served on the Great River Health System Board of Directors for 20 years. He completed communication and resolution program training in February 2016 and implemented a CRP program at Great River Medical Center in April 2016.

Strengthening Our Caregivers: Practical ApproachesPresented by: Midwest Medical Insurance Company

Michelle Kinneer joined MMIC as a senior risk and patient safety consultant in 2014. Michelle brings more than 20 years of experience as a Registered Nurse, and more than 10 years of experience in health care risk management. In her role, Michelle provides tailored services that promote patient safety and minimize risk for MMIC clients. Her expertise ranges from support and consultation to customized educational services and on-site assessments. Michelle is an active member

of the American Society for Healthcare Risk Management, Health Care Compliance Association, and the American College of Healthcare Executives. Michelle earned a bachelor’s degree in nursing at Southeast Missouri State University, a master’s degree in nursing from the University of South Alabama, and a Juris Doctorate from Southern Illinois University at Carbondale. Michelle holds the designations of Certified Professional in Healthcare Risk Management, is Certified in Healthcare Compliance, and Certified in Healthcare Privacy Compliance.

Michelle will present: Strengthening Our Caregivers: Practical Approaches. Practitioners are often not aware of the epidemic of burnout, bullying, and compassion fatigue amongst healthcare providers. The true impact from a quality, financial, patient safety, and organization impact will be discussed. Tools and potential measurement tools will be discussed.

Objectives:• Discuss the impact of compassion fatigue, burnout, and bullying on the caregiver.• Discuss robust clinician wellbeing programs that promote health habits, resiliency, and positive interactions.• Learn how to implement resiliency skills into your daily routine.

Minimizing the Risks of Health Care Workplace Violence: Defusing Disruptive and Threating BehaviorPresented by Midwest Medical Insurance Company

Lori Atkinson is manager, research, development and education for MMIC’s Patient Safety Solutions. Lori provides in-depth service to MMIC policyholders on a variety of risk management and patient safety issues. She has 37 years of experience in health care, with 26 years in risk management and

patient safety. Lori is a Certified Professional in Healthcare Risk Management, a Certified Professional in Patient Safety and a member of the American Society of Professionals in Patient Safety and American Society for Healthcare Risk Management. She is a frequent lecturer to physician groups; medical office, hospital and long-term care personnel. Lori earned a bachelor’s degree in nursing, magna cum laude, from Drake University.

Workplace violence within the health care setting is a growing problem. Disruptive or threatening behavior poses a risk of harm to patients, providers, visitors and clinic staff. This program will discuss how disruptive and threatening behavior can lead to health care workplace violence and outline strategies to defuse situations and protect the safety of everyone involved.

Objectives:• This session will provide you with the knowledge to: List the incidence, types and causal factors of disruptive and threatening behaviors and how they can lead to health care workplace violence.• Identify the impact on patients and families, healthcare professionals.• Implement strategies for enhancing communication with patients, de-escalating anger, avoiding violence and incorporating best practices for a workplace violence prevention program.

You Deserve to Get Paid – Strategies to Improve Patient Payment Collections while Eliminating Billing Department Chaos Presented by: Professional Office Services

Matt Bigler was born & raised in Iowa. He is a graduate of the University of Northern Iowa School of Business, and has a 33 year career with Professional Office Services (POS) as a slaes manager from 1983 - 1988 in Des Moines, IA Midwest Regional Sales Manager from 1989 – 1998, Senior VP of Sales from 1998 - 2016 2016 and is currently the Senior VP of Development, Electronic Products & Services Division for Professional Office Services.

Matt will present: You Deserve to Get Paid – Strategies to Improve Patient Payment Collections while Eliminating Billing Department Chaos. This session will focus on Patient payment technologies the alleviate PCI compliance worries while improving the patient experience and allowing for automated and flexible revenue collection.

Objectives:• Learn the best strategies to alleviate patient payment confusion and procrastination.• Identify new and emerging technologies available that help to alleviate billing department labor issues.

Chronic Care Management Services (CCM). What you need to know and CMS changes to the 2017 final rule.Presented by Allscripts

David P. Beam is the Director of Emerging Solutions at Allscripts. Please see online event at www.imgma.org to read David’s BIO.

In his presentation Chronic Care Management Services (CCM), David will present how to utilize Chronic Care Management (CPT Code 99490) to lower costs, enhance the patient experience, improve outcomes and create a new revenue stream while improving the quality of care. David will also speak to the CMS changes to the 2017 final rule.

• Learn the process of proactively reaching out to patients who have 2 or more chronic conditions. Providing patients 20 minutes of contact-based care on a month basis.• Learn how to create and maintain a comprehensive care plan and complete a medication reconciliation • Learn how to track, document and communicate the amount of non-face-to-face care provided each month.

Engaging. Hilarious. Unique. These are just a few of the words that Matt Havens uses to describe himself. Fortunately, others seem to agree. For the past decade, Matt has been at the forefront of generational

issues, working in various leadership roles at a Fortune 50 company in areas as diverse as marketing, employee retention, and management. Because of this expertise, Matt created his new keynote presentation on generational issues in the workplace, Stop Acting Your Age! An Entertaining Keynote to Help You Avoid Generational Warfare. Matt has quickly become a must-have for any event where audiences want to learn something new while laughing at the same time. You’ll soon learn why one of Matt’s clients has called him “both the funniest and most informative speaker I have ever heard in my life.”

If you’ve listened to any other discussion about generational issues with staff or patients, then you’ve undoubtedly been told there are four distinct generations operating side-by-side in today’s working world. You’ve then been told the differences between those four generations, and then you’ve been told (although probably not in these exact words) that you need to just deal with all these different people, because they’re not going away and they’re not going to change how they operate. In his closing keynote Matt Havens, will show you that as it turns out that there really are not four generations. You’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce in dealing with employees and patients. • Learn to replace the complicated four-generation model with a workable dichotomy between older, more experienced workers and their younger less-experienced counterparts. • Understand the key cultural, technological, and social changes that have conspired to create a disconnect between team members from these two generations when delivering patient care • Inspire a healthier, more robust attitude toward change in your older employees (and your younger ones), which will enable increased patient communication skills

STOP Acting Your Age! Dining Do’s & Don’tsTyson Greiner serves as Vice President and International Etiquette Consultant for Dardis Communications. He brings nearly 20 years of experience in sales, speaking and consulting to his role as an instructor and executive coach. Tyson

also provides expertise in professional image, corporate etiquette, international business protocol and cross-cultural communication. He is a graduate of the Protocol School of Washington and is certified as a Corporate Etiquette and International Protocol consultant.His career has included roles in business development, sales training and consulting in the advertising, pharmaceutical and medical device industries. He spent the early part of his career with Molnlycke Health Care, frequently presenting lectures for nursing and surgical departments at hospitals throughout the Midwest.Tyson then joined a surgical technology start-up company, where he helped with the commercial market launch of a new surgical laser technology. His experience training surgeons in the operating room provides a unique perspective on effective communication to the classroom. Tyson then returned to Molnlycke Health Care to help launch a new sales and marketing division in the athletic training arena. He managed business development and presentedproduct training for medical staff of collegiate and professional sports teams, working with the NFL, NBA, MLB and colleges and universities throughout the U.S. He is an active volunteer in the community and is regularly asked to speak for community and professional groups. He is involved with the Association for Talent Development and enjoys devoting time to help young professionals. Tyson is a graduate of the University of Northern Iowa with a B.A. in Public Relations.

In this session – Dining Do’s and Don’ts – Tyson will guide attendees through various scenarios of accepted dining etiquette. The session will include: Understanding the place settings, host/guest responsibilities, silverware savvy, business entertaining, cell phone etiquette, conversation strategies, passing food at the table, table manners for the job interview meal.

Session Objectives:• Understand the many facets of dining etiquette, including wearing of nametag and handshakes.• Learn conversation “small talk” strategies that can be used in dining scenarios as well as other situations with coworkers, staff, and patients.

Robert Thompson develops and delivers educational programs for local, regional and national healthcare trade organizations. He specializes in delivering patient safety, risk management and healthcare communication seminars. Robert has a diversified background in law, medicine, medical professional

liability insurance and healthcare risk management. He is a U.S. Army combat veteran, graduated first in his class from the U.S. Army Radiology Technologist School, and has 10 years of experience as a radiology technologist. He holds the designations of Associate in Claims, Associate in Risk Management, Associate in Reinsurance, and Chartered Property Casualty Underwriter. Mr. Thompson earned his bachelor’s degree in business administration summa cum laude from North Georgia College and State University, his Juris Doctorate from the University of Georgia School of Law, his Master of Business Administration from Lincoln University and his Master of Laws in dispute resolution from the University of Missouri School of Law.

Patient and Team Communication Presented by: Midwest Medical Insurance Company

In this session – Patient and Team Communication – we explore how to break down communication barriers that can lead to patient injuries. Faulty communication is the single largest contributing factor to medical malpractice claims. In this session learn how better communication with patients and among care teams can lead to better patient understanding, greater engagement and improved clinical outcomes. It can improve clinical information-gathering and increase the effectiveness of communication between providers at critical times in care delivery.Session Objectives:

• Name the barriers to quality communication in the health care delivery system.• Identify the correlation between quality communication skills and quality patient care.• List methods to increase the quality of communication with patients and other providers.

GOLD SPONSORSIMGMA Spring Conference 2017

As Associate Director of MGMA Government Affairs, Suzanne Falk serves as a liaison between MGMA and its members by coordinating Association grassroots efforts, frequently speaking at MGMA state and national meetings,

and serving as an informational resource to members, helping to navigate them through the complex details of new federal regulations and legislation. In her role, she works closely with her D.C. colleagues to represent the medical group practice voice in Washington, converting member feedback into direct advocacy with policy makers. Suzanne holds a degree in government from the University of Maryland and a Master of Public Policy from Georgetown University, where she specialized in healthcare and domestic economic policy. She has been with MGMA since 2012.

Suzanne will present The MGMA Washington Update. This update will provide timely information on the status of pertinent healthcare issues under consideration and finalized by Congress and federal regulatory agencies, including recently finalized implementation details for transitioning to the new Merit-Based Incentive Payment System (MIPS) and alternative payment models (APMs). Attendees will learn about breaking legislative and regulatory developments affecting medical groups, gaining a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices. Additionally, attendees will learn what resources are available to clarify these federal initiatives. Topics will include: Medicare’s new dual pathway to value-based reimbursement featuring MIPS and APMs, 2017 Medicare Physician Fee Schedule, HIPAA and other federal compliance issues

Objectives:• Identify how legislative and regulatory initiatives affect practice management and patient care• Learn about new or pending policy changes, including recently finalized implementation details for MIPS and APMs • Describe the resources available to assist you

MGMA Washington Update

Matt Eide, a fifth generation Iowan, is a native of Fort Dodge. He has been a lobbyist in Des Moines since 1993. He represents clients before the Iowa Legislature, Governor’s Office, Executive Branch agencies, and the Des Moines City Council. Matt limits his practice to legislative and regulatory law. Matt graduated cum laude from Drake University in 1988 and from Drake University Law School in 1993. Matt is a managing partner, Eide & Heisinger. Matt served as a congressional legislative assistant on Capitol Hill in Washington, D.C. for two years and finance director for a congressional campaign.

In this session, Matt will provide attendees with a State Legislative Update. This session will review healthcare related legislation considered during the 2015 session of the Iowa Legislature. We will review the changes in Iowa law affecting the healthcare industry and discuss the outlook for healthcare policies.

• Identify current State of Iowa Legislature that will impact Iowa Medical Practices and Patient Care• Review and understand healthcare related legislation

Iowa Legislative Update

Conference Fee’s: Full Conference - $275 (member)/$375 (non-member) – Prior to March 18, 2017 Additional Attendees from same Group Full Conference only $225 Late Registration Fee - $25 – After March 18th, 2017 Thursday ONLY - $150.00 (no discount for additional attendees from same group) First Time Attendee - $225* Student - $60 Cancellation Fee - $50 (Must cancel more than one week prior – no refund if cancelled after 9/7/2016) *First time attendees who are guests of a member may attend at member rate, one time only.

Payment Information: Check (Payable to IMGMA) Credit Card: Discover MasterCard Visa American Express Cardholder Name: (Please print)

Credit card No.: Security Code Exp. Date: Signature of Cardholder:

ADA Policy: IMGMA does not discriminate in its educational programs on the basis of race, religion, color, sex or handicap. IMGMA wishes to ensure no individual with a disability is excluded, denied services or segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. If you need any of the auxiliary aids or services identified in the American with Disabilities Act in order to attend this program, please call 319.560.0435 or fax to 319.774.5661 or write to the Executive Director at IMGMA.

Three ways to Register: Online: www.imgma.org (Pay by Credit Card) Fax: (319) 774-5661 (Pay by Credit Card) Mail this Form and check payment to: Jean Thomas, CMPE | Executive Director 9466 Deer Valley Dr. | Cedar Rapids, IA 52411

Iowa MGMA 2017 Spring ConferenceApril 19 - 21, 2017Doubletree by Hilton Cedar Rapids Convention Center350 1st Avenue NE, Cedar Rapids, IA 52401

Organization

Primary Contact / Registrant 1 ($275/$375) Last Name First Name

E-mail Phone Title

Additional Registrants* Last Name / First Name / Title E-mail

Registrant 2 ($225)

Registrant 3 ($225)

Registrant 4 ($225)

*Registrants must be employed by same health care organization as the primary contact.

Questions: Email: imgma@imgma.org

Reserve your Hotel Room at Doubletree by Hilton by: March 17, 2017. The IMGMA rate is $114 for a Standard King or Standard Double room. Self-Parking is complimentary with an overnight stay. To book your room - contact the hotel directly at319-731-4444 and ask for the IMGMA 2017 Spring Conference block.