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The Acid Test for the Cloud Data CenterJon Smith

Senior Director, Data Center Operations

View Brainshark: https://www.brainshark.com/netsuite/vu?pi=zFtz9b7MMz6fLRz0

NetSuite: World’s #1 Cloud ERP

Top 10 Cloud Companies to Watch

#1 Cloud ERP Suite Industry Recognition

Performance

Fastest Growing Top 10 FMS Vendor

3rd Year RunningBest Financial Management

Best Cloud Infrastructure

Founded 1998

Publicly traded on NYSE: “N”

Offices in 10 countries

2000+ employees

$308 M+ revenue FY12 (31% Growth)

Background

World’s most deployed cloud ERPUsed by 16,000+ organizationsFastest growing top 10 ERPUsed across 100+ countries

© NetSuite Inc. 2013 3

The Cloud Data Center Checklist

Multi-Tenant Architecture

Redundant Data Centers

Uptime and Monitoring

Security and Compliance

Scalability and Performance

© NetSuite Inc. 2013 4

Why multi-tenancy matters

Faster Innovations

No Version Lock

Lower-Cost Model

Efficiencies of Scale

Vendor-Managed Updates

Stronger Communities and Collaboration5© NetSuite Inc. 2013

NetSuite’s Multi-Tenant Architecture

Three-Tier

Building Blocks

Commodity Hardware

NetSuite Upgrades 2X year

Behind the scenes

upgrades of all infrastructure

© NetSuite Inc. 2013 6

NetSuite’s Redundant Datacenters

© NetSuite Inc. 2013 7

Uptime and Monitoring

Stringent Process – Backed by SLC

25,000+ checks hourly

Continuous monitoring

Positive alerting

24/7/365 on-call teams

Offsite backups

NetSuite will provide a

service credit equal to

100% of one month’s fee

if it does not meet its

99.5% SLC

NetSuite’s

SLCNetSuite’s

SLC

8© NetSuite Inc. 2013

NetSuite by numbers…

99.5% uptime SLA commitment

99.98% average historical uptime

Serve 6BN+ customer requests per month

2.9M+ unique logins per quarter

2 automated upgrades per year

© NetSuite Inc. 2013 9

Uptime and Monitoring

99.5Uptime

Guarantee

NetSuite’s Consistent Performance

2004 2005 2006 2007 2008 2009 2010 2011 201299.2

99.3

99.4

99.5

99.6

99.7

99.8

99.9

100

Actual UptimeSLC

10© NetSuite Inc. 2013

Scalability - Volume of Service

Q1 2005

Q2 2005

Q3 2005

Q4 2005

Q1 2006

Q2 2006

Q3 2006

Q4 2006

Q1 2007

Q2 2007

Q3 2007

Q4 2007

Q1 2008

Q2 2008

Q3 2008

Q4 2008

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 20130.00

2,000,000,000.00

4,000,000,000.00

6,000,000,000.00

8,000,000,000.00

10,000,000,000.00

12,000,000,000.00

14,000,000,000.00

16,000,000,000.00

18,000,000,000.00

20,000,000,000.00

Total # of page requests

© NetSuite Inc. 2013 11

Security and Compliance

Key Certifications

U.S Department of Commerce

U.S-EU Safe Harbor Certified

Payment Card Industry Data Security

Standard (PCI DSS)

AICPA SSAE 16 Type II Audit

TRUSTe Certified TRUSTe Certified Privacy

12© NetSuite Inc. 2013

Security and Compliance

Sophisticated Security Procedures

Application based security

Third party scans and penetration tests

100% International Information Systems

Security Certification Consortium (ISC2)

CISSP-certified

US Bureau of Industry and Security,

Department of Commerce Export

Encryption Compliant© NetSuite Inc. 2013 13

14

16000+ active entities in a wide variety of industries

From Fortune 100 to Fortune 5,000,000

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