the adult protection systemmaltreatment data classification •active investigation data on...
TRANSCRIPT
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The Adult Protection System
Kari Benson | Director, Aging & Adult Services Division
Minnesota Department of Human Services | mn.gov/dhs
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Vulnerable Adult
County
APS
LIA
DHS
MDH
LIA
Medical Examiner
OMBMHDD
Law Enforcement
Summary of the Adult Protection System
Protection of Vulnerable Adults involves:
• Reporting
• Responding
• Protecting
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 2
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Who is the Adult Protection System?
• County/Tribal Adult Protective Services
• DHS
• MDH
• Law Enforcement
• Medical Examiner
• Ombudsman
• Case Managers
• State Agencies
• Advocacy Groups
• Licensed Facility and Service Providers
• Caregivers, friends, families and the public
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 3
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Vulnerable Adult Reporting Act (Minn. Stat. 626.557)
Goal is safety for vulnerable adults
• Defines vulnerable adult and maltreatments
• Establishes civil reporting system
• Requires law enforcement coordination
• Requires civil investigation in appropriate cases
• Requires offering adult protective services in appropriate cases
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 4
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2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 5
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History of Maltreatment Reporting
Common Entry Point (CEP) 1995
• County board designated county contact(s)
• Over 160+ phone numbers (daytime and after hours)
• Most commonly Social Services during business hours, Law Enforcement after hours
Centralization recommendation by stakeholders (MN Elder Justice Center) 2009
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 6
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Minnesota Adult Abuse Reporting Center (MAARC)
• 24/7/365 to accept and make statutory required referrals for reports of suspected maltreatment of a vulnerable adult
• Screen and immediately refer reports to county for emergency protective services.
• Screen each report and immediately notify law enforcement, medical examiner and ombudsman.
• Forward every report to the lead investigative agency responsible to respond.
• Refer non-maltreatment callers
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 7
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Maltreatment Reporting
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 8
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Mandated Reporting
mn.gov/dhs/reportadultabuse/
Mandated Reporters including professionals:
• Health Care and Social Services
• Law Enforcement
• Education
• Medical Examiners
• Licensed Providers, PCA’s, MA providers
Referred first to 911 for an emergency or if police or ambulance are needed; then MAARC
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 9
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Public Reporting
• 24/7/365
• Public Reporters
Referred first to 911 for an emergency or if police or ambulance are needed; then MAARC
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 10
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Phone and Web Processes
Captures information about the:
• Reporter (demographic information, request for initial disposition)
• Victim (demographic information and where the victim can be found)
• Alleged perpetrator
• Maltreatment allegations
• Impacts of the maltreatment on the victim
• Additional sources of information and support persons
• Victim safety
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 11
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What MAARC Does NOT Do With Reports
• Refuse to Accept Reports
• Screen Out Reports
• Make Investigation or Service Decisions
• Provide Information and Advice to Reporters
• Make Decisions on Law Enforcement Response
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 12
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MAARC Response Process
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 13
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MAARC Referral Process
• Determine Lead Investigative Agency (LIA) and forward report to LIA for investigation
• Determine Law Enforcement (LE) jurisdiction and forward report to LE if crime alleged
• Determine if the license holder is state or federally-regulated
• Referral to Medical Examiner and/or Ombudsman (suspicious deaths)
• Referral to counties for Emergency Protective Services (EPS)
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 14
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Lead Investigative Agencies
MN Department of Health
• Hospitals, Nursing Homes, Comprehensive Home Care including home care through Assisted Living and Housing with Services
MN Department of Human Services; Licensing
• Home and Community Based Services (HCBS and DHS Licensed Facilities)
County Adult Protective Services
• Allegation does not involve a DHS or MDH licensed provider. Allegation involves PCA, family, friend, stranger, scam or self-neglect.
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 15
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MAARC Referral Timeframes
• Referral of Phone Reports to LIA – 30 minutes
• Referral of Web Reports to LIA – 4 hours
• Referral to Law Enforcement – 30 minutes
• Referral to Medical Examiner – 30 minutes
• Referral to Ombudsman Mental Health DD – 30 minutes
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 16
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Law Enforcement – Coordination
• Law Enforcement responsible for criminal investigation
• Coordinate with county for protection of vulnerable adult
• Coordinate with LIA for criminal investigation
Source: M.S. sect. 626.557, subd. 9b
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 17
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After the MAARC Report
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 18
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Lead Investigative Agency (LIA) Investigations
Investigation Guidelines:
• Interview victim, alleged perpetrator and reporter
• Examine the location
• Review documentation
• Access Facilities/Providers
• Consult with professionals
Source: M.S. sect. 626.557, subd. 9b & 10
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 19
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Coordination to Protect Vulnerable Adults
• County agencies
• DHS
• MDH
• Law enforcement
• Licensed providers
All are required to cooperate and to share data for investigations and the protection of vulnerable adults
Source: M.S. sect. 626.557, subd. 12b(g)
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 20
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Civil Investigation Decisions
Investigation outcomes determined by a preponderance of evidence
• Substantiated
• False
• Inconclusive
• No determination will be made
Source: M.S. sect. 626.5572, subd. 8
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 21
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Time Lines and Required Notifications
• Emergency Adult Protective Services
• Immediate
• Initial disposition; 5 business days to
• Notify reporter
• Investigation Final Disposition; 60 days to
• Notify VA and Alleged Perpetrator
• Notify Reporter: DHS or MDH
• Licensing boards/DHS Background studies
• Licensed Provider: Public Investigation Report + 10 days
• Reconsideration and Appeal Rights
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 22
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Investigation Decision Appeals
VA or Interested Party – Any determination
• 1. Lead Agency Reconsideration 15 days
• 2. Maltreatment Review Panel 30 days
Alleged Perpetrator (AP) – Substantiated determination
• 1. Lead Agency Reconsideration 15 days
• 2. DHS Appeals and Regulations 30 days
District Court
Source: M.S. sect. 626.557, subd. 9c & 9d
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 23
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Report Results
• Each LIA has various civil enforcement tools and remedies, depending on evidence.
• Licensing fines, license suspension, provider disqualification
• There is also potential for criminal penalties resulting from any separately conducted law enforcement investigation.
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 24
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MAARC Data
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 25
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MAARC Phone Activity 2015-2019
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs
Source: DHS Data Warehouse 1-30-19
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CY18 MAARC Reports 57,246Allegations 79,557
• Caregiver Neglect 32%
• Financial Exploitation 18%
• Self Neglect 18%
• Emotional Abuse 16%
• Physical Abuse 13%
• Sexual Abuse 3%
Source: DHS Data Warehouse 1-30-19
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 27
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CY18 Allegations Referred to Lead Investigative Agencies
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 28
Source: DHS Data Warehouse 1/30/19
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MAARC Trends CY 2016 - 2018
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 29
2016 Totals
2017Totals
2018 Totals
Notifications to Law Enforcement
27,372Notifications
29,987Notifications
32,819Notifications
Emergency Protective Services Notifications
7,806Notifications
7,505Notifications
N/A
Source: DHS Data Warehouse 1/30/19
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Maltreatment Data Classification
• Active investigation data on individuals is confidential
• Active investigation data on licensed providers is protected, nonpublic
• Inactive investigation data on individuals is private
• Inactive investigation data on licensed providers is public; no personal identifiers
Sources: M.S. sect. 626.557, subd. 12b; Chapter 13 – Government Data Practices
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Data Sharing for Protection
LIA’s may share data during investigation:
• With affected parties and authorized representativesif:
• The LIA has reason to believe maltreatment occurredand
• The data sharing is needed to safeguard affected parties or dispel rumor about licensed provider.
Source: M.S. sect. 626.557, subd. 12b
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Older and Vulnerable Adult Abuse Workgroups
Assisted Living Report Card
Kari Benson, Director, Aging and Adult Services Division
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MN’s Approach to Quality in Long-Term Services and Supports
Assisted Living
Report Card
Valid MeasurementSystem
Value Based Purchasing
33
Public Reporting
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Areas of Consensus
• An Assisted Living Report Card is needed and should be pursued as a part of a multi-pronged effort to encourage and reward quality.
• The Nursing Home Report Card work benefitted from a number of existing data sources which are lacking for the development of an Assisted Living Report Card.
• Developing an Assisted Living Report Card will take time and should be coordinated with efforts underway for Assisted Living Licensure and Dementia Care Standards.
• The feedback of people who reside in assisted living and their family members is a very important component of a valid assisted living report card.
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DHS is already taking steps to build a Report Card
Through a contract with the University of Minnesota, work is underway to develop a quality measurement framework for assisted living.
Work activities include:
• Conduct a literature review and environmental scan (April 2019)
• Create a database of existing and proposed assisted living quality measures (June 2019)
• Determine what existing and new data would be needed to support the preferred quality measures (June 2019)
• Engage a technical expert panel from academia, policy, and practice spheres to review the proposed measures (July 2019)
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Resources will be needed to make the Report Card a reality
• A period of time to review proposed quality measures with stakeholders, including residents, family, consumer advocates, and assisted living providers.
• Funds to develop and implement ongoing resident quality of life and family satisfaction surveys for each assisted living site.
• Staff support to translate ongoing quality measurement data into star ratings for assisted living programs.
• Funds to build and maintain a public website to make Report Card results available to all Minnesotans.
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Thank You!Heidi Hamilton
Legislative Director
(651) 431-2443 or [email protected]
Olivia Anderson
Legislative Liaison
(651) 431-6648 of [email protected]
2/4/2019 Minnesota Department of Human Services | mn.gov/dhs 37