the art of growth - presentation
TRANSCRIPT
UBL – Hassan Bin Rizwan
The Art of Growth
Are You Smarter than a 5th Grader?
FIVE THINGS THAT ARE WATCHED
FIVE THINGS THAT HAVE TO BE PLUGGED IN
FIVE TYPES OF MUSIC FIVE THINGS YOU USE IN THE KITCHEN
FIVE THINGS MADE OF WOOD FIVE MAKES OF CARS
FIVE MEANS OF COMMUNICATION
FIVE EXCUSES TO MAKE WHEN WIFE ASKS FOR
SHOPPING
FIVE TOURIST ATTRACTIONS IN YOUR
CITY
FIVE REASON YOU LIKE YOUR JOB
Important Stuff Setting Standards
What setting you want today? Formal or Informal?
What learning environment would you prefer? Lecture-based or interactive?
Would you like others to talk on the phone during the program?
Would you like to receive rewards for good performance?
Important Stuff
Setting Standards Not a training program This is an EXPERIENCE
– Learning Experience for ALL of us
Be ready to give and receive constructive criticism
Learning Contract
A contract between YOU and YOURSELF
Write ONLY what you want to remember later
Not more than 10 points
“The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius
Understanding the Expectation Game
First Rule of Business
7
Your Role as a Supervisor
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What do others expect of you?1. Boss2. Colleagues3. Juniors
8
Your Role as a Supervisor
04/12/2023
A tricky business: Meeting the expectation of your team so they help YOU meet the expectation of your boss!
5 Fingers – 5 Tools
The Art of GrowthDestination
Execution
Effectiveness
Motivation
Relationships
It’s the Start that Stops Most People
Setting Goals
The Columbus Disease
04/12/2023
11
Learn - Energize - Inspire
He left but he didn’t know where he was going
When he got there he didn’t know where he was
When he got back he didn’t know where he had been
And he did this three times in seven years
IMPORTANCE OF SETTING GOALS
In the words of Zig Ziggler – video
Also notice the presentation style of Zig Ziggler
SMARTER Goals
S
•Specific
M
•Measurable
A
•Actionable
R
•Realistic
T
•Time bound
E
•Evaluate
R
•Revise
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Using SMARTER as a Planning Tool14
S
M
A
R
T
E
R
SMARTER
SMARTER
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SMART Goals15
UBL wants to start UBL Mini Branches – Set SMART Goals
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Secret Message16
Can you decipher the coded message?
5 Fingers – 5 Tools
The Art of GrowthDestination
Execution
Effectiveness
Motivation
Relationships
Using CSFs and KPIs to Achieve Effective Execution
Executing Effectively
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PERFORMANCE19
7 Secrets to Performance
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P.E.R.F.O.R.M.20
Purpose Clarity Result oriented Individual’s roles are
clearly understood
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P.E.R.F.O.R.M.21
Empowerment Members are allowed
to make decisions for their roles
SOPs authorize members to make decisions and hold them accountable
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P.E.R.F.O.R.M.22
Relationships No favoritism by the
leader Open and supportive Disagreements are
respected – not taken personally
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P.E.R.F.O.R.M.23
Flexibility Leader is willing to
listen to ‘different’ ideas
Members adapt to the different changes
Multiple solutions are explored when faced with problems
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P.E.R.F.O.R.M.24
Output Performance standards
are set high Output is expected of
high quality High quality output by
one person is set as a benchmark
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P.E.R.F.O.R.M.25
Recognition Save the spotlight for
your team Individual’s efforts are
recognized among all members
Praise in public – reprimand in private
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P.E.R.F.O.R.M.26
Morale Individual’s feel good
about the team Members understand
the contribution the team is making to the organizational effort and their careers
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ABC of Performance Measurement Success Factors
Elements or factors that help you achieve certain objectives
Examples ‘Timely completion of
work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’
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ABC of Performance Measurement KPIs
Ways to measure success quantifiably
Examples ‘No of new customers
acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between
Failure’ - Operations ‘Availability of system’ - IT
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5 Essentials of KPIs29
Should be designed to measure some success factor
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5 Essentials of KPIs30
KPIs should measure LIVE performance – not past performance
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5 Essentials of KPIs31
KPIs should connect with ALL members of the team
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5 Essentials of KPIs32
Should be designed so that they can be measured in numbers or percentages
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5 Essentials of KPIs33
Should be derived from organizational objectives
5 Fingers – 5 Tools
The Art of GrowthDestination
Execution
Effectiveness
Motivation
Relationships
Your Days will Never Have More than 24 Hrs!!!
Time Management
36
Time Management Matrix
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ICrisesPressing ProblemsDeadlines
ICrisesPressing ProblemsDeadlines
IIPlanningPreparationPrevention
IIPlanningPreparationPrevention
IIIInterruptionSome Calls/EmailsSome Meetings
IIIInterruptionSome Calls/EmailsSome Meetings
IVJunk MailSome callsEscape Activities
IVJunk MailSome callsEscape Activities
Urgent Not Urgent
Imp
ort
an
tN
ot
Imp
ort
an
t
Important Or Urgent
04/12/2023Learn - Energize - Inspire
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• Importance and urgency are not the same things. An urgent task is not necessarily important and an important task may not necessarily be urgentTime
Important Important + Urgent
ProcrastinationProactive Reactive
38
Research!!
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I20-25%
25-30%
I20-25%
25-30%
II65-80%
15-20%
II65-80%
15-20%
III15-20%
50-60%
III15-20%
50-60%
IV1-2%
4-5%
IV1-2%
4-5%
Urgent Not Urgent
Imp
ort
an
tN
ot
Imp
ort
an
t
39
How Well You Manage Your Time
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Score Comment
46-75You're managing your time very effectively! Still, check the sections below to see if there's anything you can tweak to make this even better.
31-45You're good at some things, but there's room for improvement elsewhere. Focus on the serious issues below, and you'll most likely find that work becomes much less stressful.
15-30
Ouch. The good news is that you've got a great opportunity to improve your effectiveness at work, and your long term success! However, to realize this, you've got to fundamentally improve your time management skills. Start below!
40
Insight
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Goal Setting (Questions 6, 10, 14, 15)
Prioritization (Questions 1, 4, 8, 9, 13, 14, 15)
Managing Interruptions (Questions 5, 9, 11, 12)
Procrastination (Questions 2, 10, 12)
Scheduling (Questions 3, 7, 12)
5 Fingers – 5 Tools
The Art of GrowthDestination
Execution
Effectiveness
Motivation
Relationships
Motivation is the Diet of Consistently High Performers
Motivation
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What Motivates You? Motivators
Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security
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Motivators44
What MOTIVATORS work for your team?
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Maslow’s Need Theory
Our needs influence our behavior
Needs appear in the order of importance
One advances to the next level once the previous is satisfied
45
5 Fingers – 5 Tools
The Art of GrowthDestination
Execution
Effectiveness
Motivation
Relationships
Dr. Robinson’s Dilemma !!
48
A Must-Have for the Team Leader
04/12/2023
Empathy:The ability to put yourself in others’ situations and think from their point of view
49
OWN YOUR
FEELINGS
VENT IT
OUTLEADERSHIP PICKLES
04/12/2023Hassan Bin Rizwan50