the art of working: day 1 for start-up or for big companies or for salary man
Post on 22-Oct-2014
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The art of working: Day1 for salary man with strategic keywords and also for start-up, venture to big companiesTRANSCRIPT
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The art of working~Strategy and keywords~
for salary man, start-up, even big company
NguyenHai [email protected]
COO of FX, game venturesIT manager at World Mega BankSE at multination software vendors
Worked directly with line manager ex-CFO, 10B US$Sales man, 3B US$CEO of 100M US$CEO of 15M US$
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Agenda
• Mindset, strategy• Logic thinking and effective communication• Strong spirit to solve issues• Understand your company– Project management– Operation Management
• Return to day 1’s orientation
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Realistic life design: Lifetime salary
Peaceful life
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Peaceful way is really peaceful?• May OK for normal expense: Food, house, car, …• NOK for unexpected: surgeons, restructured, …
• Question: Really Japanese/American/European love his/her company?
• Answer: NOPE, all people work for food because of suffer from being restructured in future
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– 2008, 2012, 2013 and from now on
“no need to come tomorrow” is often used– Volume of restructuring: too many companies with
sudden death due to bubble, …– In general, 10 ventures established and 9 is in
bankrupt after 1 year, and 1 in ill situation– 3 years is needed to check survival of any company
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Why 3 years: company balance• Revenue vs Expense: Simply +, -, and SUM
Question: Investors has enough money for 3 years from beginning? Or bankrupt on the way? Answer: Almost bankrupt
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MINDSET as Maslow theory
• Love/belonging is too luxury• Only try to survive: Breath, food, water, sleep…
HOW to be SURVIVAL???
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Strategy: work hard when young
• Salary = Value more value, more salary• Work hard, make value save time more work,
more experience, more value • Maslow’s 2nd : Relief, safety
– People love things “made in Japan” because of feeling safe
– Seek relief in food, business partner … and in WORK
working hard make supervisors feel relief.• Loyalty make belief and being assigned important job More value
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Strategy: work hard when young
• Push pressure to PM: please give more works• Self PR with daily report
• Hard to study after 35• Time run fast from 25-35• Hard to get job after 35
Nor you will become window-side people
Additional reason
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Try to logical thinking
• Salary = Value• Nothing is from GOD, all need long process of
saving Integration(Math is not too far from life)
• Believe on yourself and try to get relief from others
• Excel, balance sheet: only +, -, (money is not naturally generated, just transfered from one to other)
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Strong spirit to solve issues
• Ignored issue will cause delay, loss … later on
• The day without issue is the day having issue Take easy to receive issue and solve it with strong spirit
• Same in work, issue in private life also often occur and you need to solve with strong spirit
• Methodology : Collect information and build up your own decision making standard
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Effective Communication
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Horenso
• When issue happens, need to report to your line manager first and if possible, propose your action at same time or later then get their instruction, then you solve
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Way of working
• Propose some options and suggest the best based on some detail criterias
• You need work hard until enable to propose
• If you see your boss a little irritate, you need to be sympathized and work harder/quicker
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When meeting
• Confirm your understanding is same with intention of speaker
• When talking with supervisor, you should respect them by compact time via focusing on keywords,… or talk faster
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Meeting minutes
• Before meeting: needs agenda to focus on important points
• Meeting minutes is not description of meeting progress• Focus only on conclusions, how(if technical) , next
meeting(if having)• Conclusion must be “who do what until when”• Try to write MM within the day• Send mail to related people with correct manner of
TO/CC/BCC• Meeting minutes show the logic thinking of MM writer
and conductor
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Reason
• 4 people with salary 5K US$/month meeting in 1.5hours, so the meeting value’s is
5000 US$ /168 hours * 1.5 hours* 4 people =178.6US$• If not recording, không ghi thì – Task is not implemented– Loss value– Loss time to brainstorm, cause stress, – Supervisor cannot follow
• Meeting minutes increase company value
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• Top managers make decision: need information soonest and standard judge
• Collect information: Top managers can reads mails among end teams quick decision more works more value
• Mail subjects to attract and positioning “[company name][division][project][important] …abc”• Write conclusion numbers want to discuss first• Write conclusion first and explanation later
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Understand a company
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Running IT venture
• 15% for marketing, 300M$ for each year in case of DeNA, Gree, Line…
• Need enough money for 3 years if ventures• Need at least 40,000 new users for each month for
any SNS portal• Need focus on 1 field• Try and error until AHA moment of grow hack• Recruit 1.2-1.5 times than needed staffs due to high
human resource liquidity and high cost of OT /outsourcing and of course often underestimation
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Managers who must know detail
• Can give decision and solve problem quickly• Study/Work hard to understand technical,
business logic, marketing, Business intelligent
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No VIP but still smooth run• Ready for worst case: top managers resign any time– Password is secured in envelop
• Top managers’ duty: prepare successor
• Network system need high availability for down time zero
• All big companies has Business Continuity Plan by building back-up site
• 2 children …
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Daily report
• A staff: Task 1: from 20% to 30% : 4h: delay• A staff: Task 2: from 0% to 100% : 4h: on-schedule• Action: xxx
So for 100% of task 1, A staff need 40 hours, 1 weekTeam leader need to check and adjust if A staff
work on performance or not.If not, criticize him/her immediately and ask
him/her to take action until delay is recovered
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Level up SENSE• Project manager estimate correctly• Team leader correctly estimate, solve problems • Testers know difficult cases and where need to
focus• Business Analyst write detail to decrease Q&A• Marketing needs to know effective channel• …
These sense can be built only via daily hard work
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4E + 1C +1Q
• Envision• Enable• Energize: not only incentive, need includes
empower• Besides, try to criticize once a week in private
or public• Question to make them thinking as your way
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RUNNING PROJECT
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Mindset
• In project, team should work hard and even tough together. That is better than getting claims from Customer and explain to supervisor
• Only 0 or 1; 0.99 will still be seen as 0• Award to winner is always double of runner
up, although the gap is 1-2 milisecond
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Project management
• Task in schedule must be as detail as possible, even mailing, meeting,… all take times and belong project timeline
• Especially, purchasing of IT hardware is take 2-3 months
• High cost of OT fee and outsource in case of delay.• Check delay daily and try to action when being delay
nor PM has to work hard to re-schedule• team leader must re-arrange with others team to
take responsibility for delay.
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Service design: code/test
• Focus on smoothness of functions– Sign up– Sign in– Sending mail– Sign out– Payment– Communication among modules, systems– Logs– And other functions
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SRS, non-requirements
• Make clear definition of – Functionality– OS– Browser– Response– Stress– Security– …As detail as possible (Almost companies do not have detail design)
-Message is guide to action, not only display errorhaving message design from beginning
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Design
• Nowadays, graphical design become more important after Apple’s rise, after of satisfaction to Microsoft’s functionality
• Not only end-user, back office staffs also need design to work all-day
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Solve problem
• Make work flow and data flow• Check value at each node• Determine the fault area• Check value on setting, especially
environment parameters • Write logs• Check setting
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Release
• Write to-do list and checklist• Focus on testing as service design’s main point
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OPERATION
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Interview• Background• Reason of leaving previous jobs• Logic thinking• Experience on big system• Understand of business logic• Biggest success/failure and his/her
contribution/responsibility• Less previous company• Spirit to solve problems• Review tasks if leader
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Probation
• Need to fire some in probation• Give some bonus if good performance
Weekly PDCA
• What is done and what to do next• Try to keep weekly
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Task Audit
X: change by PIC nameGrey out if done
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Join activities as many as possible
• Lunch, tea-break• Sports: soccer, badminton, Ping-Pong• Entertainment: billiards, travel• Teambuilding
• Weekly free talk• All communication is in English• Meeting at morning for new inspiration
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Sometimes need to remember feeling at DAY 1