the athens group diversity strategies that work justice for all : cultural competency in the...
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The Athens Group
diversity strategies that work
Justice for All:Cultural Competency in the Delivery of
Legal Services
Presented By:Dr. Arin N. ReevesThe Athens Group
Copyright © 2008 by The Athens Group. No part of this document may be reproduced or distributed in any form without permission from The Athens Group.
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Beliefs &Expectations
Reactions vs.Choices
Behaviors &Practices
Interpretations &Responses
Core of Cultural CompetenceRace &
Ethnicity
GenderSexual
Orientation & Gender Identity
SES & Class
Identity Ability / Disabilit
y
Education
Family Backgrou
nd & Structure
Language
Religion
Nationality
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workwww.athensgroup.net
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Understanding Yourself
=Credibility
(ethos)
Understanding the Other
=Relevance(pathos)
AppropriateCommunication
Tools=
Effectiveness(logos)
Cultural Competence
Cultural Competence & Effective Communication
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workwww.athensgroup.net
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Open Body Language
Concept
Concept
Concept
Concept
Culturally Competent Communication is…
Asking + Listening
Tone & Voice
Words
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workwww.athensgroup.net
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Cultural Competency Skills• Recognize that awareness of
differences does not equal knowledge of those differences
• Recognize the critical line between generalizations (necessary) and stereotypes (inappropriate)
• Recognize the power dynamics present in each interaction
• Recognize the institutional/structural barriers that may be present in each interaction
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workwww.athensgroup.net
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0Relate
0Ask &Verify
0Partner
Case
Knowledge
Cultural Competence
Legal
Knowledge
& skills LegalService